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Aitec Conference to Focus on Effective Customer Service

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Nigeria’s customer service and contact centre managers will be challenged to introduce world-class customer service standards at this year’s Customer Service & Contact Centre Conference and exhibitions organised by Aitec Africa in Lagos.
Over 24-25 November, an impressive line-up of international and local experts will share their experience and knowledge in this increasingly important area of business as major organisations battle to retain customers in an increasingly competitive market.
 The theme of the conference is “Achieving Excellence in Customer Service & Increasing your Market Share during an Economic Downturn.”
Announcing the conference programme, Sean Moroney, chairman, Aitec Africa, said: “Nigeria’s customer service and contact centre managers had enormous hurdles to overcome in terms of choosing the right technology for their organisations and developing capacity, skills and the right service-oriented culture for their teams. The conference has a vital role to play in helping them achieve these business objectives.”
Platinum sponsor of the event is XL Management Services, which is partnering with Direct Channel, one of South Africa’s leading contact centre operators, to establish contact centres in Nigeria. Suleman Shaik, MD of Direct Channel, will make a presentation on “Taking contact centre services from a passive to a proactive level.”
Another keynote speaker at the conference is Lynnette Morris, The Skills Facilitator from South Africa, who will speak on “Why we need to future-proof our contact centres.” She will also present an executive tutorial on this topic to provide delegates with practical guidelines on how to achieve implementation in their organisations.
Another international speaker is Olu Joseph-Asikhia, MD of Synergy Organisational Solutions in the UK, who will speak on “Your customer is your lifeblood, but what is your contact centre really saying about you?” This theme will also be emphasized by another speaker from the UK, Stephanie Edwards, MD of Customer 1st International, with a presentation on “World-class service excellence – the key to business success.”
Tony Adesanya, CEO of First Image in Nigeria, will present a workshop on “The practicalities of running a contact centre in Nigeria” as part of the conference’s aim to provide delegates with practical input that they can take back to their organizations.
Other conference speakers include: Roland Omoresemi, president of Tezza Business Solutions in the USA; Ifeanyi Obiora-Okafo, Customer Service director of  Starcomms, Nigeria; Anthony van Rensburg, Networks Division manager of  Dizengoff, Nigeria; and Kyari Bukar, MD of ValuCard, Nigeria; among others


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E-Business

Huawei Unveils AI Computing System to Challenge Nvidia’s Flagship Product

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China’s Huawei Technologies unveiled an AI computing system on Saturday that an industry expert said rivals Nvidia’s most advanced product, as the company aims to expand its footprint in the country’s booming AI sector.

Huawei Unveils AI Computing System to Challenge Nvidia’s Flagship Product

The CloudMatrix 384 system made its public debut at the World Artificial Intelligence Conference (WAIC), a three-day event in Shanghai, attracting a large crowd to Huawei’s booth with its showcase of cutting-edge AI innovations.

The system has attracted significant interest from the global AI community since Huawei (HWT.UL) first introduced it in April. Industry analysts see it as a direct challenger to Nvidia’s GB200 NVL72, the most advanced system-level offering currently available from the U.S. chipmaker.

In an April article, Dylan Patel, founder of semiconductor research firm SemiAnalysis, stated that Huawei now possesses AI system capabilities that could surpass those of Nvidia.

Huawei staff at its WAIC booth declined to comment when asked to introduce the CloudMatrix 384 system.

A spokesperson for Huawei did not respond to questions.

Huawei has become widely regarded as China’s most promising domestic supplier of chips essential for AI development, even though the company faces U.S. export restrictions.

Nvidia CEO, Jensen Huang told Bloomberg in May that Huawei had been “moving quite fast” and named the CloudMatrix as an example.

The CloudMatrix 384 system features 384 of Huawei’s latest 910C chips and, according to SemiAnalysis, surpasses Nvidia’s GB200 NVL72 in certain performance metrics, despite the latter using 72 B200 chips.

SemiAnalysis attributes this performance advantage to Huawei’s strong system design, which offsets the lower power of individual chips by leveraging a greater number of them and incorporating system-level innovations.

Huawei describes the system as utilizing a “supernode” architecture that enables ultra-high-speed interconnectivity between chips.

In June, Zhang Pingan, CEO, Huawei Cloud confirmed that the CloudMatrix 384 was already operational on Huawei’s cloud platform.


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Transcorp Hotels Delivers Stellar H1 Results, Declares Over ₦1Bn Dividend

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Transcorp Hotels Plc has delivered a stellar performance in the first half of 2025, recording a 60% year-on-year surge in revenue to ₦47.57 billion, up from ₦29.72 billion in H1 2024. Gross profit climbed 71% to ₦36.21 billion, maintaining a strong 76% margin despite inflation and operational headwinds.

The hospitality giant, a subsidiary of Transnational Corporation Plc, also announced an interim dividend payout of ₦1.024 billion — offering ₦0.10 per 50 kobo ordinary share to shareholders.

In a bold move, the company unveiled Nigeria’s largest corporate venue — the 5,000-seat Transcorp Centre — staking its claim as the new leader in event hospitality. Chairman Emmanuel Nnorom described the results as proof of Transcorp Hotels’ transformative strategies and unwavering investor commitment. MD/CEO Uzo Oshogwe attributed the success to relentless execution and a resilient business model.

Transcorp Hotels, renowned for iconic assets like Transcorp Hilton Abuja and its digital platform Aura, says it isn’t just leading Nigeria’s hospitality sector — it’s redefining excellence across Africa.


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Microsoft Servers Hacked by Chinese Groups

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Chinese “threat actors” have hacked Microsoft’s SharePoint document software servers and targeted the data of the businesses using it, the firm has said.

Microsoft Servers Hacked by Chinese Groups

 

China state-backed Linen Typhoon and Violet Typhoon as well as China-based Storm-2603 were said to have “exploited vulnerabilities” in on-premises SharePoint servers, the kind used by firms, but not in its cloud-based service.

The US tech giant has released security updates in response and has advised all on-premises SharePoint server customers to install them.

“Investigations into other actors also using these exploits are still ongoing,” Microsoft said in a statement.

The firm said it had “high confidence” the hackers would continue to target systems which have not installed its security updates.

It added that it would update its website blog with more information as its investigation continues.

Microsoft said it had observed attacks in which hackers had sent a request to a SharePoint server “enabling the theft of the key material by threat actors”.

Charles Carmakal, chief technology officer at Mandiant Consulting firm, a division of Google Cloud, told reporter, it was “aware of several victims in several different sectors across a number of global geographies”.

Carmakal said it appeared that governments and businesses that use SharePoint on their sites were the primary target.

A number of adversaries who stole material encoded by cryptography were then able to regain ongoing access to the victims’ SharePoint data, he said.

“This was exploited in a very broad way, very opportunistically before a patch was made available. That’s why this is significant,” Carmakal said.

Carmakal said the “China-nexus actor” was deploying techniques similar to previous campaigns associated with Beijing.

Microsoft said Linen Typhoon had “focused on stealing intellectual property, primarily targeting organizations related to government, defence, strategic planning, and human rights” for 13 years.

It added that Violet Typhoon had been “dedicated to espionage”, primarily targeting former government and military staff, non-governmental organizations, think tanks, higher education, the media, the financial sector and the health sector in the US, Europe, and East Asia.

Meanwhile, Storm-2603 was “assessed with medium confidence to be a China-based threat actor”.

 

 

 


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