Telecom
BPO: Roar of the Sleeping Giant

by Sourin Buragohain
Let’s start this editorial with a story from far away India. Over the last 20 years, India has become the world’s favoured market for Business Process Outsourcing (BPO) companies, among other competitors, such as, Philippines, Brazil, Hungary, Canada, Australia, Ireland etc.
The A T Kearney’s 2016 Global Services Location Index (GSLI) study rated India as number one out of the total 55 countries in the list. According to study, Offshoring to India remains a highly attractive proposition for many global companies. As per Gartner, the cost advantages of outsourcing from India are noteworthy as it costs less than US$ 7,500 per annum for a call center agent in India (cost to company) as compared to $ 19,000 in the US and US$ 17,000 in Australia. That is well over a massive 50% costs reduction for the customers outsourcing their business processes to India.
The Indian BPO sector employs over 3.5 million people directly and provides indirect employment to another million or more – through ancillary industries dependent on the IT-BPO sector. The BPOs in India handle 55% of the global outsourcing market. The annual revenue of the Indian BPO market is more than $26 Billion and contributes around 1% of the GDP.
Africa – The sleeping giant out of its slumber…
Africa is the world’s second-largest and second-most-populous continent. It is so huge that it covers almost a quarter of the total land mass of the world. With 1.1 billion people as of 2014, it accounts for about 16% of the world’s human population. Africa’s population is the youngest amongst all the continents; the median age in 2012 was 19 years, when the worldwide median age was 30 years. So, it is a great, positive irony that Africa, widely accepted as the place of origin of humans in the world, is also the youngest continent in the globe, in terms of population. It is this power of youth and exuberance that will shape the future of Africa. It really is time for Africa in the truest sense of the term!
Lessons for Africa from India success story
- Making skilled resource readily available in the country – more spending on education and skill development programs for the African youth by the Govts.
- Low operating costs – cut down on taxes, have a liberalized tax regime – Tax breaks and sops offered by the government
- Development of special economic zones (SEZs) which also help IT/BPO companies get tax benefits
It is in this context that it is worthwhile to share the success of a company, which is very much an African entity, with registered office in Mauritius and corporate HQ in Lagos, Nigeria. The iSON Group comprises of two main division – the leader in technology services and consulting, helps clients in 29 countries in Africa and Middle East to create digital transformation strategies.
From application development to business process management to AI, Blockchain, Machine Learning, and Big Data Analytics it helps clients to solve the problems effectively and efficiently. Additionally, iSON offers BPO services through iSON BPO, its data analytics is driven BPO arm.
The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) services through local presence and on-shore/remote support, leading to superior customer experience, highly satisfied customers and growth in business.
iSON Group has been doing business in the IT-ITeS space in Africa since the last 8 years, with its inception in 2010. In its own humble ways, iSON Group has been the pioneer of the BPO industry with an un-matched multi-country presence across Africa.
iSON BPO employs close to 12,000 people across its Africa operations and 99% of its staff are local – Africans, serving African clients and customers.
Having started with 6 countries in Africa, with a large Telecom operator, managing 50% share of the business, iSON BPO has grown to approx 10 countries for them handling 70% share of the business – A testimony of the client’s on iSON’s proven capability and service delivery.
The Top telecom company in Africa has also awarded the contract to iSON BPO for 7 countries to handle their 100 million subscribers end to end with technology. With this, iSON BPO now handles over 150 million customer base in Africa itself.
Besides Telecom sector, iSON BPO also has the presence in Retail, Airlines, BFSI and Technology sectors, across Africa.
iSON BPO, by virtue of the business impact it has created for its clients across Africa, has become the largest partner for most of its clients. Thus it can be inferred, the iSON Group is completely dedicated to the cause of the African dream and has laid out for itself ambitious plans to grow organically within Africa, thereby creating more employment opportunities for the deserving and hardworking African youth.
iSON takes a lot of pride in promoting local talent and this is an essential aspect of its HR / People development delivery.
Thus, the emerging Africa BPO story, a story of endless opportunities, has already begun and iSON BPO has been a flag bearer cum leader in the journey so far, in its own humble ways, doing its bit to fuel this dream for Africa. Africa will need hundreds and hundreds of such #iSONs to propel its dream.
The government and the private sector companies, agencies should encourage, recognize such companies which in turn will inspire a whole new generation of African youth to see and live the African dream. Yes, the time has come for the world to listen to the roar of the sleeping giant, out of its slumber – it’s time for Africa!!!
Telecom
NCC Orders Telcos to Report Cyberattacks Within 4 Hours from 2027

Starting February 2027, Nigerian Communications Commission (NCC), has mandated mobile network operators and other communications service providers to notify it within four hours of detecting any cyberattack.

This is aimed at strengthening the protection of telecom infrastructure and subscriber data.
The directive is contained in the Cyber Resilience Framework for the Nigerian Communications Sector (CRF-NCS) released by the NCC last month.
According to the NCC, the rule will take effect in February 2027, giving operators a year to put in place the necessary monitoring and reporting systems.
Under the framework, telecommunications companies must alert the regulator within four hours of detecting a cyber incident and continue to provide updates every four hours until the situation is contained.
Operators are also required to submit a confirmation report within 24 hours through a dedicated reporting portal.
The commission said the framework is designed to strengthen cybersecurity oversight in a sector that handles vast volumes of sensitive consumer and national infrastructure data.
Cyber threats targeting telecom networks can lead to service disruptions, data breaches affecting subscriber information, malware infections and other attacks capable of crippling communications systems, according to the regulator.
By introducing faster reporting timelines, the commission said it hopes to improve sector-wide situational awareness and ensure quicker response to threats before they escalate into major outages or data compromises.
The framework also requires telecommunications companies to establish dedicated Security Operations Centres (SOC) to monitor networks continuously for suspicious activity and cyber threats.
These centres are expected to detect and report malicious activities promptly while coordinating responses internally.
In addition, each operator must designate a cybersecurity lead responsible for working with the commission’s Computer Security Incident Response Team (CSIRT) to share intelligence and coordinate responses to incidents affecting the communications ecosystem.
The NCC said the new framework forms part of broader efforts to strengthen resilience across Nigeria’s communications infrastructure and promote a unified cybersecurity posture in the sector.
The measures come amid growing global and domestic concern over data breaches and cyber intrusions targeting companies that manage large volumes of digital information.
Telecommunications companies, which serve as gateways for internet traffic, mobile banking, messaging and other digital services, are increasingly seen as critical infrastructure vulnerable to cyber threats.
Nigeria’s telecom regulator has in recent years tightened rules around data protection and network security as the country’s digital economy expands.
Telecom
US Court Dismisses All Claims Against Binance in Major Anti-Terrorism Lawsuit Victory

A United States federal court in the Southern District of New York has comprehensively dismissed all claims against Binance, the world’s largest cryptocurrency exchange by registered users, in a high-profile lawsuit under the Anti-Terrorism Act (ATA).

Binance
The 62-page decision represents a decisive legal victory, rejecting allegations from 535 plaintiffs who claimed the platform provided material support linked to 64 terrorist attacks.
The court meticulously examined and dismissed every central allegation, ruling that plaintiffs failed to establish Binance assisted terrorists, associated itself with the attacks, participated in or sought to advance them, or engaged in any conspiracy with terrorist organisations.
This full dismissal underscores the absence of evidence supporting the claims, affirming Binance’s long-standing position that the suit was meritless.
Binance General Counsel Eleanor Hughes described the outcome as “a complete vindication of all false allegations.” She emphasised: “The court has unambiguously rejected the false and damaging narrative that Binance assisted terrorists.
“We have always maintained these claims were without merit, and today’s ruling confirms that. We will continue to defend ourselves aggressively against any litigation or reporting that misrepresents who we are and how we operate.”
While the ruling grants plaintiffs 60 days to file an amended complaint in light of a recent appellate decision, Binance expressed strong confidence that no revisions can remedy the “fundamental deficiencies” identified by the court. The exchange views this as a thorough examination and rejection of the underlying assertions.
Binance reaffirmed its commitment to industry-leading compliance infrastructure, proactive regulatory engagement, and robust legal governance worldwide.
The company stressed that its operations do not support, facilitate, or enable terrorism in any form, and it plans to maintain constructive dialogue with regulators while pursuing vigorous defences against misleading narratives.
This development bolsters Binance’s position amid ongoing global scrutiny of crypto platforms, highlighting its operational integrity in a sector often targeted by unsubstantiated claims.
Telecom
TikTok Pumps $200k into AI Media Literacy for Sub-Saharan Africa at Nairobi Summit

TikTok has announced an additional $200,000 investment in AI media literacy initiatives across Sub-Saharan Africa during its third annual Safer Internet Summit in Nairobi, underscoring the platform’s push for safer online spaces amid rising digital challenges.

TikTok
The two-day event, themed #SaferTogether: ‘Innovation and Safety’, gathered government officials, regulators, safety partners, and industry leaders from the region. It builds on prior summits in Ghana (2024) and Cape Town (2025), focusing on collaborative solutions for online protection.
TikTok’s Head of Government Relations and Public Policy for Sub-Saharan Africa, Tokunbo Ibrahim, stated: “Our mission is clear: to share learnings, tackle challenges, and advance actionable solutions that protect citizens online. By uniting policymakers, innovators, and creators, we ensure all-inclusive conversations for a resilient digital landscape.”
Kenya’s Cabinet Secretary for ICT, Hon. William Kabogo, who opened the summit, added: “This reflects our commitment to collaboration, sector growth, and a safe digital space. We must advance digital innovation, responsible AI governance, and strong regional partnerships.”
Boosting AI Literacy with Local Partners
A summit highlight was TikTok’s expanded $2 million AI Literacy Fund, launched globally in November 2025. The new $200,000 in ad credits targets local organisations to combat misinformation and empower users.
In Sub-Saharan Africa, initial grantees include:
Mtoto News (Kenya): Producing content to help youth engage responsibly with AI.
Africa Check (Nigeria, South Africa, Kenya): Enhancing fact-checking against AI-generated deepfakes.
CJID/DUBAWA (West Africa): Amplifying truth via independent fact-checking to fight information disorder.
Valiant Richey, TikTok’s Global Head of Partnerships, Elections & Market Integrity, said: “We partner with trusted locals because their expertise makes AI literacy impactful, empowering communities as viewers or creators.”
Transparency and Moderation Advances
Delegates explored TikTok’s AI-driven safety measures, including mandatory labelling of AI-generated content (AIGC), advanced detection, and partnerships like the Coalition for Content Provenance and Authenticity (C2PA) for watermarking.
With over 100 million daily uploads, AI aids proactive moderation: Q3 2025 data shows 14 million videos removed in Sub-Saharan Africa, 96.7% via automated tech, complementing human oversight.
The summit ended with pledges for ongoing digital safety efforts across the region.
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