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CFS, PhaseStream To Host Maiden ICES CONFEX 2013

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Mr. Dotun Sulaiman, the chairman of Cornerstone Insurance and former Chairman of Accenture, Nigeria
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CFS West Africa Limited and PhaseStream UK are putting together the first annual International Conference and Exhibition Event for Customer Focused Products and Services tagged: “International Customer Experience Solutions Conference & Exhibition” (ICES CONFEX 2013). 

The conference seeks to address various challenges facing businesses in Nigeria due to increased competition and decreasing margins.

According to the organizers, ICES CONFEX 2013 will also rejig the concepts of organizations that depend on technology to create new and exciting experiences for customers and thereby increase their profitability.

Fatai Amoo, head, Sales & Marketing (PhaseStream) told Nigeria CommunicationsWeek that technology solutions continually replace traditional ways of customer engagement and relationship management.

However, he said, “Service and operations managers often suffer from a paucity of ideas on innovative customer engagement solutions. There is also insufficient knowledge on existing solutions that can address current needs. This is compounded by a lack of suitable avenues for companies in the CRM space from within and outside the continent to showcase service and engagement specific solutions.

“This event is unique in providing key customer engagement professionals with the opportunity to interact with new products and services from innovative customer experience solutions development firms, from within and outside the country. It will also provide a forum for intellectual discourse amongst executives, supervisors and service representatives to keep service delivery on the front burner as a veritable tool to drive profitability.

“This year’s event will hold on the 18th and 19th of September, 2013 at the prestigious Four Point by Sheraton Hotel, Lagos and will feature a closed and exclusive conference and an open exhibition. The theme of this year’s event is “Technology for Customer Experience” and it will focus on creating awareness of cutting edge hardware and software that significantly enhance a company’s conference”.

Amoo added that the event will showcase to high profile end users, new and effective solutions that will significantly impact on their customer engagement initiatives and on their overall profitability. The event will focus on the strategic deployment of cutting edge technology to enhance customer engagement and satisfaction, for increased customer retention and profitability.

“The conference sessions will be facilitated by leading Customer Engagement professionals in the industry and will feature presentations on over 20 aspects of customer experience.

The keynote address will be delivered by Mr. Dotun Sulaiman, the chairman of Cornerstone Insurance and former Chairman of Accenture, Nigeria.

The event, also, is open for participation to Customer Relations representatives from all service focused organisations, multinational Customer Relations Management firms, leading ICT companies as well the general public.

These can participate in the Event as conference delegates, exhibitors or exhibition visitors. Delegates will participate in all conference sessions and be provided with training materials.

The organizers of the conference have versed knowledge on the use of technology for customer experience.  CFS is an international service focused solutions delivery company that combines Service Management Advisory Services with Integrated Service Quality Information Systems (ISQIS) to improve overall service quality and customer satisfaction index for service-focused organisations.

PhaseStream is an ICT company that specialises in software development and web technologies with primary focus on providing business applications and complex web-based systems with the aim to use the combination of the best internet, communication and database technologies to assist businesses to run efficiently and effectively.


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E-Business

Kaspersky Launches OT Calculator to Align Cybersecurity Investments with Business Goals

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Kaspersky’s new online tool has been specially developed for industrial organisations to assess the potential costs associated with insufficient operational technology (OT) security.

By offering detailed financial forecasts, the calculator empowers senior management to make well-informed decisions regarding security investments.

Industrial organisations increasingly depend on interconnected systems, elevating cybersecurity to a critical factor in business resilience and profitability.

According to VDC Research, over 60% of industrial companies last year reported that cybersecurity breaches had led to significant costs. Despite this, a persistent disconnect remains between security teams and executive leadership as security professionals focus on minimising risk, while executives must balance cybersecurity concerns with broader business objectives. This misalignment often results in competing priorities and underfunded security initiatives.

To bridge this gap, Kaspersky has launched the OT Cybersecurity Savings Calculator, an innovative online tool designed specifically for industrial organisations to assess the potential costs of inadequate operational technology (OT) security¹.

The primary aim of this tool is to translate cyber risks into tangible financial metrics and support strategic discussions around priorities and budget allocation. By entering details such as their sector, sub-sector, region, company size, breach history, and existing cybersecurity measures, organisations can estimate their potential cost savings and receive customised, actionable recommendations.

The calculator benchmarks performance against industry peers and highlights the company’s position within the current threat landscape.

“We believe this calculator is a powerful resource for transforming complex cyber risk data into straightforward financial insights. It enables OT leaders, security professionals, and executive teams to develop clear, data-driven business cases and recognise the value of cybersecurity investments. With actionable guidance, it promotes a comprehensive approach to resource management and strengthens overall organisational resilience,” comments Andrey Strelkov, Head of Industrial Cybersecurity Product line at Kaspersky.


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Local App Developers Rake $1m in Sales in 2025- NOTAP

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National Office for Technology Acquisition and Promotion (NOTAP) has said Nigerian software developers have reached significant milestones with locally made applications generating over one million Dollar in sales across domestic and regional markets.

Local App Developers Rake $1m in Sales in 2025- NOTAP

Dr Obiageli Amadiobi, director-general of NOTAP, said this in an interview with the News Agency of Nigeria (NAN), on Thursday in Abuja.

Amadiobi said the development signified the growing strength of Nigeria’s digital innovation ecosystem and how local innovation powers digital growth.

She said it was also a direct outcome of targeted support initiatives led by NOTAP.

She added that the initiative helped to build capacity, protect intellectual property, and connect developers to market opportunities.

According to the NOTAP boss, the journey from concept to impact started with understanding and securing intellectual property (IP) rights, a step many local innovators missed.

“Whether it’s a literary work, a laboratory invention, or a creative digital product, the process of bringing an idea to life demands immense time, skill, and dedication.

“An innovator might wake up with a solution to a pressing problem; spend months testing and refining it and achieve remarkable results; so it is their fundamental right to patent that creation and claim ownership.

“Without this protection, someone else could easily replicate their work; patent it in their name; and legally control what was built with Nigerian brainpower,” she said.

Amadiobi said that the challenge was compounded by widespread digital piracy and counterfeiting, which hit the ICT sector hardest.

“From copied software applications to replicated content on social platforms like TikTok, unauthorised duplication has become a major barrier to growth.

“We see talented young creators develop unique digital content or tools, only to watch others rebrand and profit from their work within weeks,” she said.

The DG noted that most popular online personalities with distinctive styles often don’t realise they could protect their original contributions through IP registration.

She said that to address these gaps and unlock the value of Nigerian innovation, NOTAP implemented a multi-pronged strategy,- a cornerstone initiative – which is the Local Vendor Policy.

“The Local Vendor Policy mandates that foreign technology firms entering Nigeria partner with domestic counterparts,’’ she said.

Amadiobi said that among the performing apps are solutions addressing critical local challenges such as a mobile health platform that now serves 750,000 users across six states.

“There is also the agricultural marketplace connecting smallholder farmers to buyers; and an educational tool that has been adopted by 200 schools to improve learning outcomes,” she said.

She added that the apps were developed by teams that gained skills and resources through NOTAP’s Local Vendor Policy.

According to her, the policy requires foreign technology firms operating in Nigeria to allocate a portion of their technical service fees to local partners.

“Three years ago, many of these developers were only providing support services to foreign companies.

“But today, they are building their own products that compete globally. 60 per cent of last year’s sales came from other African countries, showing our developers can lead on the continent,” she said.

The D-G explained that the one million dollar figure represented sales from over 50 locally developed apps, with individual developers earning between 5,000 dollars and 80,000 dollars from their products.

“Looking ahead, NOTAP aims to double these sales figures by 2027, with plans to expand support to developers focusing on fintech, renewable energy management, and climate adaptation tools.

“These are the sectors identified as high-growth opportunities for Nigerian innovation,’’ Amadiobi said


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Gold Hits Record $5,110/Ounce Amid Trump Tariff Threats, Geopolitical Fears

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Gold prices smashed through $5,100 per ounce on Monday, January 26, surging to a historic peak of $5,110.50 as investors rushed into the safe-haven asset amid escalating geopolitical tensions and U.S. policy volatility.

Gold Hits Record $5,110/Ounce Amid Trump Tariff Threats, Geopolitical Fears

Gold

Spot gold climbed 2.2% to $5,089.78 by 0656 GMT, while U.S. February futures rose similarly to $5,086.30. The metal, up 64% in 2025—its strongest annual gain since 1979—has now advanced over 18% year-to-date, fueled by safe-haven buying, anticipated U.S. rate cuts, China’s 14th consecutive month of central bank purchases in December, and massive ETF inflows.

Analysts point to a crisis of confidence in U.S. assets, sparked by President Trump’s erratic threats last week. He retreated from tariffs on European allies to pressure Greenland seizure, then vowed 100% tariffs on Canada over a potential China trade deal and 200% on French wines to push President Emmanuel Macron toward a “Board of Peace” initiative.

“This Trump administration has caused a permanent rupture in global norms, driving everyone to gold as the sole refuge,” said Kyle Rodda, senior market analyst at Capital.com.

A weakening dollar—hit by a rising yen and pre-Fed meeting caution—further boosted gold’s appeal for non-dollar holders, with markets eyeing possible yen intervention.


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