E-Financial
CIBN Unveils Agency Banking Certification Program to Strengthen Financial Inclusion System
Chartered Institute of Bankers (CIBN) has unveiled Agency banking certification for point of sales (POS) agents, NIN /BVN agents, Agent network managers, customer service officers, agent banking personnel in the banks and Fintech companies.
The programme was launched at the 16th annual conference of the institute held in Abuja recently.
Ken Opara, the President and Chairman of Council, CIBN, said that the Chartered Institute of Bankers of Nigeria (CIBN), introduced the Agent banking certification program (ABC) to address capacity challenge in the ecosystem.
“Agent banking has been the key driver of financial inclusion, which creates financial access points and ultimately eradicating poverty.
“It is democratising banking services, taking it to the grass root and connecting to the nooks and crane of the country.
“The certification program which details can be accessed on www.myabc.ng provides all round knowledge, practical engagement with industry experts and participation in standard procedures for conducting Agent banking business in Nigeria,” he said.
Professor (Mrs) Olayinka David West, Lagos Business School, said that the certification program is good and welcome idea which will build and extend standardization and credibility to agency banking framework that started slowly and now a legitimate channel for delivering banking services.
“Ensuring that Agents have the right knowledge and skill-set to deliver quality customer experience on behalf of regulated institution with credibility is important.
“Using indirect channel to deliver services has challenge of trust and to ensure that customers are protected requires equipping the third party with the right knowledge for transparency,” she added.
Mrs. Olanike Kolawole, Head of Agency banking, Ecobank, said that the programme is a welcome development and shows that financial institution has embraced agency banking as a channel for financial inclusion and delivery of financial services to unbanked.
“To set up a bank branch requires between N300m to N350M while to set up an agent is just having a trusted person with Point of Sale terminal and he/she does the same services that a bank branch will do. So, it is cheaper for us and we see them as partners hence strengthening their operation through certification for professionalism.
Fasasi Sarafadeen Atanda, member, CIBN sub-committee on Agent Banking Certification program, said that Nigerians can now look forward to more knowledgeable and professional POS Agents, mobile money agents, bank customer service desk that knows what to do when you are debited by POS, more understanding from security agents that will see certified agents and treat cases from agent transaction professionally etc.
“It has been a lot of work from the ideation, to conception, to proposition, to adoption and to commission in the programme.
“There is a lot of complains about proliferation of unregistered agents in the ecosystem. What we are doing is banking because when you are doing cash -in cash- out, account opening among others. Most of these services require professionalism.
“The account opening that we pushed for, resulted to not palatable experience because greater per centage of accounts opened at agent location were used for fraud. This actually made some banks to stop account opening at agent location.
“Not every agent can handle Biometric Verification Number and National Identity Number, any agent that wants to handle these registrations must be certified by CIBN. We have seen that most of the error seen in the process are from agent location.
“They do sharp practices, unethical practises, not doing due-diligence due to poor training and lack of professionalism, if they had pass through this process of certification, they would have been trained on maintaining ethical standard,” he said.
He noted that, agents that are handling high volume transactions have to be professionals. “Today, we see agents processing N2.5million for customer when there are issues on it they don’t have KYC of such customer. High volume transactions should be process by certified agents,” he added.
Benefits of Agent certification includes Professionalism and differentiation; Secured from security agent harassment; Classification to handle specialized banking service; Pre-qualification to participate in major government projects; Access to business finance; Networking opportunities and Capacity Building.
Bank Verification Number (BVN) database rose to a new high in July 2025, with total enrollments climbing to 66.23 million, a 4.3 per cent increase within the first seven months of the year, as Nigerians residing outside the country enrolled through the Non-Resident BVN (NRBVN) initiative.
The Central Bank of Nigeria (CBN) had, earlier this year, introduced the NRBVN, alongside the Non-Resident Nigerian Ordinary Account (NRNOA) and the Non-Resident Nigerian Investment Account (NRNIA), to attract diaspora investments into the country.
Subsequently, commercial banks with international licences took up the challenge, launching roadshows to help Nigerians abroad open accounts and enrol in the biometric identity system.
This effort drove up the number of enrollments from the 63.48 million recorded as of December 2024.
According to the latest figures from the Nigeria Inter-Bank Settlement System (NIBSS), 2025 is shaping up to be one of the most active years for BVN registration since 2021.
Over the past four years, BVN growth has maintained a steady upward trend: from 51.9 million in 2021, enrollments rose by 7.9 per cent to 56 million in 2022, followed by a 7.4 per cent increase to 60.1 million in 2023.
Growth moderated slightly in 2024, with a 5.6 per cent rise, but the 4.3 per cent increase already recorded by mid-2025 suggests this year could surpass last year’s total by December.
The NRBVN enables Nigerians living abroad to enroll for BVNs remotely, eliminating the need to visit bank branches in Nigeria.
At a cost of $50, the initiative has significantly broadened the system’s reach and strengthened diaspora engagement with the country’s formal financial services.
The spike in non-resident enrollments has also been supported by stricter Know Your Customer (KYC) requirements across the banking sector and deeper collaboration with fintechs that streamline the onboarding process.
Together, these efforts have reinforced the BVN’s role as a cornerstone of digital identity and financial inclusion in Nigeria.
Alongside the rise in BVN registrations, the banking sector is witnessing increased account activity.
As of March 2025, the number of active bank accounts reached an all-time high of 320.053 million.
Dormant accounts stood at 33.4 million, while 29.4 million accounts had been closed.
This compares to slightly lower figures in February, which recorded 316.8 million active accounts, 19.9 million dormant accounts, and 33.3 million closures.
The rebound in March points to a growing number of Nigerians re-engaging with the formal banking system, aligning with broader efforts by financial institutions and regulators to promote access, trust, and compliance within the financial sector.
Zenith Bank Plc on Tuesday rewarded Nigeria’s senior women’s basketball team, D’Tigress, with ₦200 million for winning the 2025 FIBA Women’s AfroBasket Championship.
L-R: Executive Director, Mr. Henry Oroh; Executive Director; Mr. Louis Odom; D’Tigress Captain, Amy Okonkwo; President, NBBF, Engr. Musa Kida; Group Managing Director/ Chief Executive, Zenith Bank Plc., Dame (Dr.) Adaora Umeoji, OON; Head Coach, D’Tigress, Rena Wakama; Executive Director, Mrs. Adobi Nwapa and Executive Director, Mr. Akin Ogunranti during the reception hosted by Zenith Bank to celebrate D’Tigress’ 2025 Afrobasket Women’s Championship triumph in Abuja, yesterday.
The reception, held at the bank’s head office in Maitama, Abuja, was organised to honour the team for clinching a historic fifth consecutive AfroBasket title.
Each player is expected to receive ₦10 million, which will be paid into their Zenith Bank accounts, while the technical crew and other officials will share the balance.
D’Tigress defeated Mali 78–64 in the final played in Abidjan on Sunday. The team returned to Nigeria on Monday and was received by President Bola Tinubu, who conferred National Honours of Officer of the Order of the Niger (OON) on the players and gave them cash rewards.
Zenith Bank has sponsored the Women National Basketball League for 18 years, with several players and officials of the current team having passed through the league.
Among them are Murjanatu Musa, MVP of the Air Warriors team that won the 2022 league title, and Ifunnaya Okoro. The team’s head coach, Rena Wakama, also played in the league with First Bank Women Basketball Club.
Present at the reception were Zenith Bank Executive Directors Adobi Nwapa, Akin Ogunranti, Henry Oroh and Louis Odom.
Also in attendance were the Chairman of the National Sports Commission, Mallam Shehu Dikko, President of the Nigeria Basketball Federation (NBBF), Musa Kida, and other board members.
Speaking at the event, the Group Managing Director/Chief Executive Officer of Zenith Bank, Dame (Dr.) Adaora Umeoji, OON, commended the team for their performance and reaffirmed the bank’s commitment to supporting women’s basketball in Nigeria.
“Your victory at the 2025 FIBA Women’s AfroBasket is not just a win for Nigeria, it is a win for African sports,” she said.
Responding on behalf of the team, captain and tournament MVP, Amy Okonkwo, thanked Zenith Bank for its continued support for women’s basketball in the country.Zenith Bank Plc
Dr. Emomotimi Agama, Director-General of the Securities and Exchange Commission (SEC) Nigeria, has said that West Africa is fast emerging as a global epicentre for virtual asset adoption, propelled by a young, tech-savvy population and macroeconomic instability.
Speaking at the West Africa Compliance Summit organised by the Inter-Governmental Action Group against Money Laundering in West Africa (GIABA) in Praia, Cape Verde, Dr. Agama warned that while the region’s embrace of digital currencies is accelerating, the absence of coordinated regulation leaves it vulnerable to financial crimes and illicit capital flows.
“With over 60 percent of West Africa’s population under the age of 25 and mobile-first fintech platforms thriving, the region has become a global hotspot for virtual asset adoption,” he said. “But we must act decisively. Regulation is not optional, it is an imperative.”
The summit, themed “Adapting and Thriving in a Complex and Evolving Compliance Landscape,” brought together financial regulators, compliance professionals, and security experts to explore the challenges posed by the rapid rise of virtual assets and decentralised finance (DeFi).
Dr. Agama disclosed that crypto transactions in Nigeria alone surpassed $56 billion in 2024, with citizens increasingly turning to stablecoins such as USDT and USDC to hedge against volatile local currencies. He highlighted the growing trend of “crypto-dollarisation,” noting that young professionals now demand salaries in stablecoins, while businesses are adopting platforms like Binance Pay for cross-border transactions.
“The naira’s depreciation, Ghana’s cedi weakness, and persistent forex shortages have fueled this shift,” he explained. “Traditional remittance channels charge up to 10 percent in fees, while cryptocurrencies offer faster and cheaper alternatives. Over $20 billion in remittances flowed into West Africa last year through crypto channels.”
However, he also cautioned that the same innovations driving financial efficiency are increasingly being exploited by fraudsters and criminal actors. He cited GIABA’s report of $2.1 billion in suspicious crypto-related transactions across West Africa in 2024 alone, including the use of privacy coins by terror financiers to evade detection.
“Unregulated exchanges, artificial market crashes, DeFi ‘rug pulls,’ and Ponzi schemes have wiped out billions in investor funds,” he said. “The recent collapse of the CBEX Ponzi platform is just one of many such incidents. Strong regulation and regional coordination are the only path forward.”
Dr. Agama pointed to Nigeria’s recent legislative progress, especially the enactment of the Investment and Securities Act 2025, which formally classifies virtual assets—including cryptocurrencies, stablecoins, utility tokens, and NFTs—as securities under Section 355(4) and Part I of the Second Schedule.
“Under the new law, all exchanges, wallets, and DeFi platforms must be licensed by the SEC,” he stated. “We’ve also established a Fintech and Innovation Department to facilitate ongoing dialogue with industry stakeholders and adapt our regulations to emerging realities.”
He called on West African governments to harmonise regulatory frameworks and strengthen intelligence-sharing, proposing a Unified Virtual Asset Service Provider (VASP) Licensing System under the ECOWAS framework.
“A crypto trader banned in Nigeria should not find safe haven in Ghana,” he asserted. “Financial crime knows no borders. Our collective future depends on our ability to secure this emerging financial frontier.”
FG Announces New Fossil Fuel Tax
Airtel Nigeria CEO Identifies Data Boom, Nationwide Connectivity as Crucial Innovation Areas
Olukoyede, EFCC Chair Denies Forcing Ojulari to Resign as NNPC Boss
NCC Tightens Rules of Corporate Governance for Telcos
Non-Resident Registration Pushes BVN Enrollments to 66.2m in July
Telecom3 days agoNCC to Sanction Operators over Regulatory Violations
General News3 days agoCustoms Ditches Fast Track Scheme for Authorised Economic Operator
News3 days agoFG to Move 5m Homes to Clean Cooking by 2030 — Minister
E-Business2 days agoReport Reveals Over Half of Security Experts Overwhelmed Managing Cybersecurity Tools from Multiple Vendors
Telecom3 days agoAirtel Africa Signs Multi-year Strategic Partnership with Xtelify
E-Financial3 days agoSEC DG Warns as Crypto Adoption Rises in West Africa Without Proper Regulations
Telecom2 days agoMTN & Ultima Studios Kick Off Hunt for Nigeria’s Next Afrobeats Icon
E-Financial3 days agoNOVA Bank Deepens Market Presence with New Branches and Regional Focus