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Competition will drive courier operation -Akinkunmi

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Sadiq Akinkunmi, general manager, Rowsy International Cargo and Courier Services has said that the increased number of operators in the courier sector will help drive courier business to efficiency.

Speaking to Nigeria CommunicationsWeek, Akinkunmi said that competition in the courier industry is not a bad development even as he disclosed that without competition there won’t be any meaningful development in the industry. Competition, he informed, makes them to brace up to the challenges of doing business and he noted that the company is well positioned for effective competition.

One of the strategies adopted by the firm apart from the Nigeria Express Mail service that delivers goods and parcels coming into Lagos from the U.K next day in Lagos and Abuja, the company handles branding in a distinct manner. Akinkunmi revealed that the outfit has special way of packaging their consignments meant for both local and international destinations. "This is to make the brand different from the others and it has been working for us as once you sign on as our customer, you don’t just seize patronizing us," Akinkunmi disclosed.

In the delivery of consignment, he said once the goods are out, it takes them no time to get across to the customer on phone to inform him or her of the arrival of the goods before actual delivery is made.

On the level of expansion so far undertaken by the company, the general manager said even though the company is young but that within the short period it started business it has made remarkable progress.

The company started with a small warehouse for their consignments at Ikeja, but over time has acquired a bigger warehouse at Ajoa Estate when it discovered that the warehouse could no longer contain the volume of goods arriving into the country from their head office in the U.K as well as from their branch networks in Dubai and the United States.

The operations of the company according to Akinkunmi have also expanded. Five more offices have been strategically opened in different locations outside Lagos.

The courier firm has opened offices in Ado Ekiti, Ibadan, Ilorin, Abuja and Port Harcourt. These offices, Akinkunmi said, are strategic and are meant to link up transactions in the other parts of the country.

Though the company may be young in terms of start off date, but it has been able to distinguish itself in customer satisfaction in all facets of courier business the company engages in.

With the Express Mail service, parcels and consignments which they call Next Day Delivery, goods can arrive in Lagos today from the United Kingdom and the next day the consignee receives the goods in Lagos or Abuja.

 

In terms of human resource, the company has also grown from one staff for its Lagos office to thirteen after few months of operation.

To motivate the staff to achieve more, he said the management of the company has designed a welfare package that will be implemented soon which is tailored towards making staff satisfaction a major component of the company’s drives.

As part of the efforts of the company to monitor trends in the industry, Akinkunmi said the company staff always attend seminars and workshops organized by the Courier Regulatory Department (CRD) and emphasized that the import of those seminars are far-reaching as they are enriching. They are also told things to be considered in courier at such workshops.

In addition to the seminars organized by the CRD, Akinkunmi also revealed that internally, the courier firm trains its workers on the use of computer and other aspects. Their greatest asset in that area is that 90 percent of their workforce are university graduates and so lectures are quickly assimilated and this, he said, facilitates the efficiency of the company in their various line of courier business and also helps the company to achieve its mission of "Delivering Smiles Worldwide".

On the 48hours clearance process directive by the federal government, Akinkunmi disclosed that as the workers are able to operate the computers and with the company already online, they deliver next day from the U.K to Nigeria and within Nigeria. In that case, the company operates within 24 hours delivery ahead of the 48hours clearance directive issued by the government. Their target is also to surpass this achievement.

On the challenges faced in the industry, Akinkunmi said that if you talk of courier that you are talking about express delivery of consignments. However, he said that to effect this traditional role, courier companies in Nigeria especially in Lagos are constrained by a lot of factors. The traffic in Lagos hampers the speedy delivery of parcels by courier.

Another major challenge according to him is the local government officials that always harass and intimidate their despatch riders and making spurious demands from them.

They also suffer the same fate in the hands of Lastma officers and the police. He said that as long as the vehicle conveying the goods is branded and the staff of the courier firm inside the vehicle has identity card and driver’s license on him, what the police is expected to do is to ask for the waybill of the consignment and with the contact address of the consignee, the police could phone and confirm if the person is expecting the goods or not. He lamented over the delay and said that some of these goods in transit are time sensitive and needs to be treated as such.


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E-Financial

Angst as FG Demands 7.5 Percent VAT on Mobile Bank Transfers, USSD

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Nigerians will begin paying a 7.5 percent Value Added Tax (VAT) on selected banking services, including mobile bank transfers and USSD transactions, from January 19, 2026, following a new regulatory directive backed by the Federal Government.

Angst as FG Demands 7.5 Percent VAT on Mobile Bank Transfers, USSD

The development was disclosed in a notice sent to customers on Wednesday by Moniepoint, informing users of the impending implementation of the VAT regime on certain electronic banking charges.

According to the notice, the directive was issued by tax authorities mandating financial institutions to begin the collection and remittance of VAT.

Part of the notice read: “We would like to inform you of an upcoming government-endorsed regulatory change regarding Value Added Tax (VAT).

“From Monday, 19 January 2026, we are required to collect a 7.5% VAT, to be remitted to the Nigerian Revenue Service (NRS) (formerly known as the Federal Inland Revenue Service).”

Moniepoint said the tax would apply to “certain banking services”, including “electronic banking charges such as mobile banking fees (transfers), USSD transaction fees and card issuance fee”.

The company, however, clarified that not all banking transactions would attract the tax.

“Services that DO NOT attract VAT include: interest on deposits and savings,” the notice read.

Moniepoint also distanced itself from responsibility for the new charges, saying the deductions were not a price increase by the company.

“The NRS has communicated a deadline for 19th January 2026 for all financial institutions — commercial banks, microfinance banks and electronic money transfer operators — to start collecting and remitting VAT. VAT applies only to banking or service fees, not interest,” it said.

Customers were also informed that the deductions would be clearly itemised, as “VAT charge will appear separately on your transaction reports and statements”.

The new VAT enforcement is expected to affect millions of Nigerians who rely daily on mobile banking platforms and USSD services for financial transactions.

“This is not a price increase by Moniepoint. Moniepoint is required to collect and remit VAT to the Nigerian Revenue Service (NRS).


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Telecom

Glo Unveils Immersive Gaming Experience, Travel Saga

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With the introduction of Travel Saga, a premium, fast-paced gaming experience that is currently live and accessible to customers on its network, Globacom has lifted the bar for mobile entertainment in the country.

Travel Saga is a story-driven, intricately connected role-playing game designed to provide the thrill, complexity, and competitive intensity of some of the most well-known action games in the world.

The game, which has been painstakingly optimized for mobile devices, redefines mobile gaming as a full-fledged digital battlefield by translating a console-grade experience onto data-enabled handsets.

Fundamentally, Travel Saga takes users on quick virtual journeys against recognizable international landscapes. In a dynamic, ever-evolving gaming environment, players are thrown into furious missions, fierce fights, and ever-expanding tales where talent, strategy, and endurance determine who rises through the ranks to become a true war hero.

In addition to the excitement of fighting, users are encouraged to go to various locations, take part in thrilling challenges, and participate in intense competition for in-app rewards like points and victory badges. With each encounter and accomplishment, the immersion increases with each level, maintaining momentum and excitement.

Flexible subscription plans with one-time or auto-renewal choices are available to subscribers for the service, which costs ₦100 per day and ₦250 per week. By dialing *70021#, customers can quickly subscribe and gain instant access to the action.

With Travel Saga, Glo reaffirms its dedication to innovation and high-end digital experiences, making top-notch gaming easily accessible to its customers. The game offers uninterrupted action, adventure, and competition, all smoothly supported by the Glo network.


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E-Business

Half of Global Companies Build SOCs to Enhance Cybersecurity, with a Focus on Human Expertise

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Among the primary reasons for establishing a Security Operations Center (SOC) are strengthening cybersecurity posture, enabling faster detection and response and gaining a competitive edge.

Interestingly, despite the increasing demand for automated cybersecurity solutions, businesses rely on skilled security professionals to make key decisions, as human expertise remains essential for effective security management.

A Security Operations Center (SOC) is a dedicated organisational unit responsible for continuous monitoring and safeguarding of a company’s IT infrastructure. Its core mission is to proactively detect, analyse and respond to cybersecurity threats.

To identify the main drivers, strategic priorities, and potential challenges in SOC planning and implementation, Kaspersky has conducted a comprehensive global study involving senior IT security specialists, managers and directors from companies with 500 or more employees.

All participants operate without a SOC but have plans to establish one in the near future. The study spans 16 countries across APAC, META, LATAM, Europe, and Russia, providing valuable insights into the emerging trends and best practices in SOC development worldwide.

The findings of the research reveal that 50% of companies intend to establish SOCs to strengthen their cybersecurity posture, and 45% are motivated by the need to address increasingly sophisticated and dangerous threats.

Other drivers include budget optimisation, the necessity for faster detection and response, and the expansion of software, endpoints and user devices – factors that demand more comprehensive and layered security measures.

These are cited by 41% of organisations. Additionally, 40% seek better protection of confidential information, 39% aim to meet regulatory requirements and one-third (33%) expect SOC capabilities to provide a competitive edge. Larger enterprises tend to cite each of these reasons more often, reflecting the broader operational and regulatory pressures they experience.

Continuous monitoring becomes the leading SOC requirement

Among the key functions organisations plan to delegate, 24/7 security monitoring leads at 54%. This around-the-clock vigilance enables early detection of anomalies, prevents escalation and sustains cyber resilience in real-time. This demand highlights a strategic requirement for proactive risk management, as organisations aim to defend against persistent threats that can strike at any moment.

Companies intending to fully outsource SOC operations show a stronger interest in applying “lessons learned” methodologies, whereas those developing internal SOCs focus more on access management to maintain tighter control.

Human expertise drives SOC technology choices

While SOCs use advanced technology, the choices made by organisations show that human analysts are very important. Among the solutions that organisations plan to include in SOC are – Threat Intelligence Platforms (48%), Endpoint Detection and Response (42%) and Security Information and Event Management systems (40%) – sophisticated solutions that automate data collection and reduce operational load, however, they depend heavily on skilled security professionals who provide critical context, interpret complex findings and make final decisions when guiding appropriate responses.

Other solutions chosen include Extended Detection and Response (38%), Network Detection and Response (37%) and Managed Detection and Response (33%). Large enterprises tend to adopt more technologies (5.5 per SOC on average), while smaller ones integrate fewer (3.8).

“To successfully build a SOC, companies must prioritise not only the right mix of technology but also the careful planning of processes, clear goal-setting and effective resource distribution.

“Well-defined workflows and continuous improvement are essential to ensure that human analysts can focus on critical tasks, making the SOC a proactive and adaptable component of their cybersecurity strategy,” comments Roman Nazarov, Head of SOC Consulting at Kaspersky.

 


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