Telecom
CPC Seeks Compensation from Telcos over Poor QoS

Consumer Protection Council (CPC) has requested the Nigerian Communications Commission (NCC) to draw out a special compensation plan for telecoms subscribers for the continued poor service quality by mobile phone networks in the country.
Mrs. Dupe Atoki, CPC’s director general, warned that the continuing consumer rights abuses by the operators had reached “intolerable” pitch.
Atoki, who spoke in Abuja during a courtesy visit to Prof. Umar Garba Danbatta, executive vice chairman of NCC, outlined the violations of consumer rights by the mobile network operators to include poor quality of service-especially high rate of drop calls and unsolicited text messages, even at odd hours.
Other infractions include unauthorised conscription of consumers into some telecom services or packages, especially caller tunes, without easy opting out options.
She said the identified breaches required “immediate regulatory attention”.
According to her, other concerns bothered on the disruption of internet service without prior notice to consumers; lack of compensation for down times; unfavourable data roll-over terms; and non-provision of detailed billing information on used data.
Other are the unfavourable customer care centres; ineffective customer care lines; and non-transparent sales promotion terms and conditions.
Atoki further stressed need to step up collaboration between the two agencies to address some of the consumers’ concerns, noting that despite NCC directives on unsolicited SMS, operators still indulged in the practice of sending these messages at odd hours, thereby infringing on the rights of individuals for a decent rest.
She said: “There should be a compensation policy put in place, where in if you have been short-changed for 10 seconds, you get your money back. And if that can be cumulative, in a month, or in a quarter, that amount of money that has consistently being short-changed can be calculated and reemitted to the consumer whether at the equivalent in cash or in airtime.”
Continuing, she said: “We are not unmindful of the challenges that operators put out as being responsible for poor service, some of which are vandalism of equipment, double taxation or even cost of laying cables.
“But for us, our concern is that, if we pay for these services, as long as you are in business and declaring profit, it is not in the interest of consumers to be faced with poor quality of service. If the challenges in the operating system environment still enable the operators to be in business and to make profit, then they are not fundamental enough to justify poor quality.”
Atoki explained that the purpose of the Council’s visit was to intimate the NCC’s boss of her organisation’s imminent full-scale investigation into the telecom sector, noting that a strengthened relationship would enhance the protection of telecom subscribers in the country.
Responding, Danbata, said the poor telecom service being experienced by subscribers were due to two major factors, categorised as technical and non-technical.
He said while the commission has the expertise to address the technical issues, the non-technical aspects regarding paucity of supporting infrastructure, could only be addressed by the three tiers of government.
However, on the CPC planned intervention in the telecoms sector, the NCC Vice Chairman cautioned the Council to exercise some restraint in embarking on such an assignment, stressing that only the NCC could determine parameters for drop calls.
Danbata said: “You have touched on very important subject that the commission is striving very hard to ensure improvement on and that is the quality of service. In wanting to conduct your investigation, you will seriously be handicapped because of the way we measure quality of service here.”
He said: “This is one of the regulatory things we do and we have established expertise doing this over the years to the extent that regulators over the continent of Africa come here in order to bring to bear the best practice that we have here in regulating their own sector.
“You spoke about drop calls, I think the parameters that characterise quality of service are divided into two. One is made of technical parameters which only NCC have the capacity to measure, appraise and give directive to operators to improve in the event these parameters fall below stipulated level. I hardly don’t see any role CPC can play in the determination of these parameters.”
Telecom
Vitel Wireless Lures Subscribers with “Data that Never Expires” Campaign

Vitel Wireless, pioneer Mobile Virtual Network Operator (MVNO) licensed by the Nigerian Communications Commission (NCC), has launched an audacious “data that never expires” campaign designed to address consumer pain points in the market.

Kenneth Nwabueze, Chairman and CEO of Vitel Wireless
Fast-depleting data is a major issue for mobile users, particularly in Nigeria, with numerous complaints against network providers alleging that data plans exhaust prematurely.
But Vitel Wireless said it is now addressing the situation after extensive engagement with Nigerian consumers, particularly young people and small businesses.
Kenneth Neabueze, chairman of Vitel Wireless, said “What we’re saying to Nigerians is this, you buy the data, and you keep the data for as long as you want. There’s no more. You bought 2GB for two days, and it expires. If you buy that data under our scheme, it stays with you forever,” he said.
He added that the model promotes transparency and cost efficiency. “So it’s saving us money, it’s giving us transparency, and it’s giving us the ability to have control over how we spend and use our data,” he stated.
He noted that the concept was inspired by research into the everyday challenges Nigerians face.
“We talked to students who would tell us that in the middle of doing a project, they would be told that the data had expired, and we asked, ‘ How do we innovate?” We have analysed it, and we know, given the current economic conditions in Nigeria, you should buy the data with discounts of almost 40 per cent, and that’s why we are transparent”
The company has also unveiled a suite of products and services aimed at redefining connectivity, including its flagship Vitel Xphone.
The company explained that its services are available via both physical SIMs and eSIMs, with the 0712 number offering global use.
According to the firm, users can retain existing mobile numbers or migrate seamlessly, while enjoying nationwide coverage across all 36 states and the Federal Capital Territory with full GSM services including voice, SMS, USSD, and mobile data.
Chudi Nwabueze, chief operating officer of Vitel Wireless, described the firm as a technology telecom focused on innovation beyond traditional voice and data services.
“We’re coming in with a lot of innovation to activate applications and create tools that people can use in their businesses, homes, and daily lives,” he said.
He added that eSIM technology allows users to operate multiple lines on compatible devices, while introducing a range of digital solutions aimed at enhancing communication, safety, and business operations, anchored by its flagship Xphone.
Hence, the platform combines GSM and VoIP technologies to deliver seamless voice, video, and messaging services, along with cost-saving benefits and nationwide connectivity.
It is complemented by the Oga App, which enables real-time staff monitoring, automated payroll, and performance tracking to improve organisational efficiency.
Similarly, the network also rolled out SecureMe and Asset Tracker to address security and asset management needs.
While SecureMe provides GPS tracking and emergency alerts for personal and workplace safety, Asset Tracker helps businesses monitor and manage physical assets in real time.
Vitel Wireless noted that on pricing, challenged consumers to compare daily data costs across operators, while adding that the network offers discounts for higher volumes without imposing expiry limits.
Also speaking, Chinenye Adebayo, relationship partnership manager, outlined opportunities for Nigerians to join the company’s distribution network by visiting the website and becoming a mobile agent or sun-agents in any state.
The company noted that its offerings, including Close User Group (CUG) services and high-speed wireless network, are designed to provide integrated digital solutions for individuals and enterprises, as it seeks to position itself as a disruptive force in Nigeria’s telecom sector.
Telecom
Nigeria, Ghana Trigger Stunning 45 Percent Surge in MTN Dividends

MTN Group delivered impressive financial and operational achievements for 2025, boosted by strong performances in MTN Nigeria and MTN Ghana, as well as solid earnings from MTN South Africa.

The three core markets of Africa’s largest mobile provider enhanced profitability, free cash flow, and shareholder dividends by 45%.
IT Web Africa reported that Ralph Mupita, group CEO and president, MTN, highlighted that the telecoms giant’s robust commercial momentum across key markets capped the final year of its Ambition 2025 strategy, while laying the foundation for a new long-term growth phase under Ambition 2030.
“The Group’s overall performance in 2025 was excellent. In the final year of our Ambition 2025 strategy, we were proud to have exceeded the 300 million customers milestone,” he said.
MTN revealed that it now serves more than 307 million voice subscribers, 172 million data users, and 70 million Mobile Money customers across 16 African markets, reflecting the continent’s growing demand for digital connectivity and financial services.
The operator credited its results to disciplined commercial execution and sustained investment in network infrastructure, with R38 billion spent during the year to expand capacity, improve coverage and enhance service quality.
The group reported that data traffic surged 27%, while average monthly data consumption per user climbed to 12.5GB, up from 10.8GB a year earlier, reflecting Africa’s fast-growing appetite for digital services.
Financially, the performance was driven by MTN’s largest markets.
In constant currency terms, MTN Nigeria grew service revenue by 54.9%, while MTN Ghana increased service revenue by 35.9%.
Meanwhile, MTN South Africa recorded 2% growth, demonstrating operational resilience in one of the continent’s most mature and competitive telecom markets.
MTN Group service revenue rose nearly a quarter to R218 billion, while earnings before interest, tax, depreciation and amortisation climbed to R98.5 billion, supported by R3.6 billion in expense efficiencies.
Mupita stressed that the strong results translated into robust free cash flow and improved return generation, allowing the board to declare a dividend of 500 cents per share, up from 345 cents the previous year.
“This comfortably exceeds the minimum dividend of 370 cents we had previously guided,” he said.
The group also announced a R6 billion share buyback programme as part of an enhanced shareholder remuneration framework aimed at delivering stronger long-term returns.
Alongside its results, MTN unveiled Ambition 2030, a strategy centred on three platforms, connectivity, fintech and digital infrastructure, as it seeks to capture the next wave of growth driven by data adoption and financial inclusion across Africa.
“We are hugely excited about Africa’s potential. We are well positioned to leverage our scale, footprint and brand leadership to capture the significant structural growth opportunities identified,” said Mupita.
Source: IT Web Africa
Telecom
ATCIS Urges FG to Ensure Safety of Consumers Data

Association of Telephone, Cable TV, and Internet Subscribers of Nigeria (ATCIS) non-profit consumer rights group dedicated to protecting the rights, interests, and welfare of telecommunications subscribers, has urged the Federal Government to ensure safety of telecom consumers’ data hosted by government agencies.

Dr Sina Bilesanmi, president of the body stated this World Consumers Day in Lagos.
He alleged that said subscribers” data are being jeopardised by some of its agencies.
Bilesanmi urged government to ensure that every subscriber in Nigeria can use digital service without fear of physical, financial, or data-related harm.
The ACTIS president said safety in the telecommunication sector extends beyond physical hardware to include data privacy and protection from cyber fraud.
“We call for stricter enforcement by the Standard organization of Nigeria (SON) to eliminate substandard mobile devices and Cable Tv equipment that pose fire or electric hazards.
“We also want safe services from telecoms that are transparent – free from hidden charges and misleading advertisements”, he said.
He urged subscribers to utilize platforms like ACTIS as well as NCC and even FCCPC web portal when they encounter service failures.
He also tasked FG on hosting Nigerian Data Privacy in the country.
He said: “We ask for more robust surveillance and swifter penalties for entities that violate consumer safety standards. We admonish the subscribers to be aware and speak out, a vigilant consumer is a protected consumer.”
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