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Customers Cry Out over Indiscriminate Charges on Bank’s Accounts

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Commercial Banks customers have raised alarm and expressed concern about indiscriminate and unexplained charges on their accounts by various banks.

Customers Cry Out over Indiscriminate Charges on Bank’s Accounts

The customers, in separate interviews with the News Agency of Nigeria (NAN) in Abuja at the weekend, complained that attempts to get clarification from their banks were usually met with unsatisfactory responses.

Razak Jubrin, a customer with one of the banks, said that he usually noticed unexplained deductions in his savings account whenever he carries out a transaction.

“Sometimes, when I recharge my phone through the bank App, I notice certain charges which are not explained.

“Sometimes, they debit you and fail to credit your phone with the airtime purchased, and they hardly ever refund your money until you call their Customer Service Desk or even visit the bank to resolve the transaction,’’ he said.

Another bank customer, Yakubu Ibrahim, complained about continuous charges in an account he had not been operating.

“I have not been operating a particular account in one of the banks for some time, but I keep getting alerts of deduction by the bank,’’ he said.

Some customers complained that ATM machines in many banks were programmed not to dispense more than N10, 000 at a time to enable them to charge customers who carry out multiple transactions.

Others complained that whenever they made transactions through Point of Sail service, they get exploited by the banks.

Recently, the Southeast Amalgamated Markets Traders Association sent a complaint to the CBN over multiple and indiscriminate charges and deductions made by the banks.

The association complained that most of the transactions were the social responsibility of the banks.

It said that the banks made deductions and charges for virtually every transaction ranging from deposits to even confirmation of signature.

Responding, Mr Osita Nwanisobi, CBN’s spokesman advised bank customers with unresolved complaints to contact the CBN.

Nwanisobi said that the apex bank would ensure that bank customers with issues of excess charges and unauthorised withdrawals got a redress.

He said that the CBN had since issued a circular on its website, showing all legitimate bank charges, adding that any charge outside what was stated in the circular would be illegal.

“What you should be asking the bank customers is if they have reported those incidents to the CBN. We work based on the information we receive,’’ he said.

Meanwhile, the CBN, in a circular, advised customers to allow banks to resolve their complaints within two weeks.

The apex bank advised: “If your bank fails to resolve the complaint within two weeks, you have the right to escalate your complaint to the Consumer Protection Department (CPD) of the CBN.

“You can only direct your complaints to the CPD upon the failure of your bank to resolve your complaint within the two weeks.’’

It would be recalled that the CBN recently reduced ATM withdrawal charges, inter-bank transfer fees and charges for electronic banking transactions.

The apex bank made the review in its “Revised guidelines to charges by Banks, Other Financial Institutions and Non-Bank Financial Institutions.’’

Charges like ATM withdrawals were reduced from N65 to N35 after the third withdrawal within the same month. CBN also cut inter-bank transfers to maximum of N50 from N300 per transaction.

 


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E-Financial

NIBSS, Others Flag 13,417 Nigerian Fraudsters on Person of Interest Portal

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At least 13,417 individuals linked to fraudulent activities in Nigeria’s financial system have been captured on the Person of Interest Portal jointly developed by the Nigeria Inter Bank Settlement System (NIBSS) in collaboration with the Central Bank of Nigeria (CBN), security agencies and other stakeholders.

NIBSS, Others Flag 13,417 Nigerian Fraudsters on Person of Interest Portal

Premier Oiwoh, managing director of NIBSS,  disclosed this while speaking on ongoing efforts to curb fraud in the payments ecosystem, noting that the portal which contains names and photographs of suspects has been actively used by law enforcement agencies since it began capturing data from 2019.

Oiwoh, while noting that fraud management remains a core responsibility of NIBSS, noted that the number of reported fraud cases has declined over the past five years, the value of losses remains a key concern for regulators and operators.

According to him, actual fraud losses stood at about N17.67 billion in 2023 before rising sharply to N52.26 billion in 2024, mainly due to a single incident involving N31.1 billion by one entity. He noted, however, that losses dropped significantly in 2025, reflecting tighter controls and improved collaboration across the industry.

He explained that Lagos continues to account for the highest concentration of fraud cases due to its position as the country’s commercial hub, while Abuja has also recorded a notable rise, with other states still featuring in reported incidents.

By transaction channel, Oiwoh said fraud is most prevalent in e-commerce and internet banking, followed by POS, mobile and web platforms.

He identified social engineering as the most common technique used by fraudsters, warning that insider abuse now poses the greatest threat to the system.

“Insider involvement is high, and recent investigations have confirmed this. Many of the fraud cases we are seeing today involve insiders, including former bankers,” he stated, noting that coordinated industry action has yielded results, and that joint efforts last year alone prevented losses of about N20 billion that could have been lost to fraud.

He raised concern over non-reporting of fraud incidents revealing that fraud reporting declined by about 34 per cent in the last quarter of 2025.

He warned that failure to report allows perpetrators to move freely between institutions undetected.

“In several cases investigated last year, individuals involved in fraud simply moved to other institutions because incidents were not reported. Non-reporting is unacceptable,” he said.

He said NIBSS, working with the CBN, the Nigerian Financial Intelligence Unit, and security agencies, has integrated centralised data systems, including industry watch lists, politically exposed persons databases, and customer account repositories, into the Person of Interest Portal to strengthen monitoring, identity management, and fraud prevention.

Credit… Leadership


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CBN Prepares Fresh Debit Card Rules to Improve ATM Services

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Central Bank of Nigeria (CBN) is to introduce new rules to improve how debit cards and Automated Teller Machines (ATMs) work in Nigeria, according to Olayemi Cardoso, governor of the apex bank.

CBN Prepares Fresh Debit Card Rules to Improve ATM Services

Cardoso, made this known through Fatai Karim, his special adviser, at an event held over the weekend.

According to him, the new rules are meant to solve ongoing problems with cash withdrawals and to restore public trust in electronic payment systems.

The CBN explained that banks will now be required to issue debit cards based on the number of ATMs they have installed. This means a bank should not issue too many cards if it does not have enough ATMs to support them.

The policy is expected to reduce long queues at ATMs, frequent machine breakdowns, and uneven access to cash across the country.

The CBN noted that repeated ATM failures and cash shortages have made many Nigerians lose confidence in digital banking, even though electronic transactions are increasing.

The Governor said the new policy will soon be introduced to clean up the system and ensure banks properly balance the number of debit cards they issue with the ATMs they operate.


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First Asset Management Receives Upgraded Ratings from Agusto &Co and DataPro

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First Asset Management, a subsidiary of FirstHoldCo Plc has recorded a significant milestone as its rating was upgraded to ‘AA’ from ‘AA-’ by DataPro, reflecting the firm’s strong fundamentals and sustained resilience in Nigeria’s Asset management landscape.

The rating upgrade, issued in DataPro’s latest rating report, underscores First Asset Management’s diversified income base, high-quality investment portfolio, and experienced team, all of which continue to support the firm’s long-term stability, sound governance framework, and consistent performance.

The improved rating highlights the organisation’s ability to maintain strong operational fundamentals while effectively navigating market cycles. It further reflects First Asset Management’s disciplined investment philosophy, prudent risk management practices, and commitment to delivering value-driven solutions to its clients.

Speaking on the upgrade, Ike Onyia, Managing Director/CEO of First Asset Management, stated, “We are pleased with DataPro’s decision to upgrade our rating to ‘AA’. This recognition affirms the depth of our investment expertise, and the consistency of our governance and risk management processes. We remain focused on sustaining strong performance while delivering reliable investment outcomes for our clients.”

In a related development, Agusto & Co. has upgraded the rating of the First Asset Money Market Fund to ‘Aa-(f)’ from ‘A+(f)’, further reinforcing the strength of First Asset Management’s product offering.

According to Agusto & Co., the upgraded rating reflects the fund’s consistent low exposure to interest rates and liquidity risks, as well as the fund manager’s commendable professionalism and prudent investment approach. The rating affirms First Asset Money Market Fund’s position as a formidable investment vehicle for capital preservation and steady income generation.

First Asset Management continues to maintain a strong position within Nigeria’s asset management industry, supported by its disciplined investment framework, experienced investment professionals, and a growing suite of products designed to meet the evolving needs of retail and institutional investors.

DataPro and Agusto & Co. are both recognized leaders in ratings and investment research in Nigeria, with extensive experience providing independent assessments across multiple sectors. Their ratings are widely accepted as benchmarks for evaluating financial strength, risk management, and business sustainability.

First Asset Management is a leading Nigerian investment manager within the FirstHoldCo Group. The firm has evolved into a full service investment platform, offering integrated wealth and portfolio solutions across the Group.

First Asset Management manages diversified strategies spanning fixed income, equities, alternatives, passive and quantitative products, in multiple currencies for a variety of individual, intermediary and institutional clients.


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