Telecom
Glo Reaffirms Commitment to Excellence @ Customer Service Week

Technology company, Globacom, has observed the 2025 Customer Service Week with a restatement of its commitment to excellent service deliver. The celebration at Globacom’s Call Centre added colour to this year’s observance, as management and staff came together to honour excellence in customer relations.

Distinguished customer support personnel received Awards of Excellence and valuable prizes in recognition of their outstanding service, dedication, and professionalism. The event reflected Globacom’s belief that motivated employees are the foundation of superior customer satisfaction.
The Director of the Customer Care department, Catherine Bomett shared her heart felt appreciation , “To the customer care staff, the team, my team, all of us here who are sitting here, the true frontliners of our organisation. I am so very grateful to you. Thank you for showing up every day with dedication. Sometimes you come and it feels like the world has come to an end, but you still deliver and are able to give services required. You provide empathy, resilience; you are the heartbeat of our service, never forget that. Constantly transforming challenges to memorable experiences for our customers. Thank you so much.”
This year’s theme, “Mission Possible,” represents a resolute pledge from Globacom to evolve alongside the needs and aspirations of its clientele. The message is clear: it will not rest on its successes but embrace change, responding with purpose and precision to the demands of a new era.
At the heart of this renewed commitment are strategic initiatives aimed at enhancing the customer experience. Investments in network expansion and service quality demonstrate this promise. In a country where connectivity drives social interaction and economic growth, Globacom aims to lead through innovation, accessibility, and reliability.
Equally crucial is the company’s commitment to modernising its customer support systems. In an age where rapid communication is vital, Globacom recognises that responsiveness is key. The focus is on quicker complaint resolution, efficient service channels, and a proactive approach to preventing issues before they arise.
Globacom is also expanding its self-service options, empowering customers to manage their accounts with ease. Enhanced mobile applications, intuitive online platforms, and improved USSD functionality prioritise customer control, transparency, and trust. Clear billing, timely communication, and the elimination of hidden charges reinforce accountability.
A defining element of Globacom’s message during Customer Service Week is its enduring mission to provide accessible, affordable, and innovative telecommunications for all Nigerians. This principle has guided the company since its pioneering Per Second Billing innovation, which shifted power from provider to consumer. The commitment has endured through market changes and continues as the company advances into the 5G era.
For Globacom, customer service is more than an operational task; it is a philosophy and a moral obligation. Each interaction represents a moment of truth—an opportunity to demonstrate integrity, competence, and care.
As the company celebrates Customer Service Week 2025, it makes a tangible promise to millions of Nigerians—entrepreneurs, students, and professionals alike—whose daily lives depend on mobile connectivity.
Globacom is not just a technology provider; it is a people-centric organisation. It understands that behind every call, message, or data session lies a story, a need, a hope.
By commemorating Customer Service Week 2025, Globacom underscores that exemplary service is not an isolated act but a consistent practice rooted in purpose and driven by excellence. While the path ahead may present challenges, Globacom is prepared for the journey—and poised to lead the way.
Telecom
Africa’s $1bn Biometric ID Rollout Raises Concerns Over Privacy and Exclusion

Millions of citizens across Africa are being denied access to essential services due to the rapid imposition of biometric digital-ID systems, a new report by the African Digital Rights Network has revealed.

Biometric
The study, published by the Institute of Development Studies (IDS), found that citizens are increasingly required to provide biometric and personal information as a condition for accessing fundamental rights and government services such as voting, education, healthcare, and social protection payments.
According to the report, marginalised groups including persons with disabilities, the illiterate, and those unable to afford mobile data or electricity for phone charging face significant barriers to registration, deepening existing inequalities.
It noted that many citizens also refuse to enrol due to fears of data breaches and mistrust of governments, with biometric identifiers such as fingerprints, iris scans, and facial recognition raising privacy concerns.
Dr Tony Roberts, Research Fellow at IDS and co-editor of the report, said: “Worryingly, fundamental human rights, like education, healthcare and the right to vote are rapidly becoming conditional on enrolment in biometric digital-ID systems.”
He added that some visually impaired citizens are forced to pay others to help them use their digital-ID on mobile phones to access social protection payments.
‘Gbenga Sesan, Executive Director of Paradigm Initiative and co-editor of the report, said: “Many citizens do not want to enrol for a biometric digital-ID because they have good reason not to trust their governments with their biometrics and personal information.”
The report highlighted examples of massive data breaches and cases where personal data was used to surveil critics and opposition leaders.
It warned that most systems, estimated to cost at least US$1 billion across Africa, lack adequate legal frameworks, robust digital security, and accountability mechanisms for remedy when errors or breaches occur.
The authors concluded that governments must adopt strong legislation to protect citizens’ rights and privacy before rolling out biometric IDs, stressing that systems should be developed with citizen participation rather than imposed top-down.
The report, Biometric Digital-ID in Africa: Progress and Challenges to Date – Ten Country Case Studies, covers Botswana, Namibia, Malawi, Côte d’Ivoire, Senegal, Democratic Republic of the Congo, Liberia, Ethiopia, Egypt, and Tunisia.
Telecom
Senator Akpoti Tops Google Searches in Nigeria’s 2025 Year in Review

Senator Natasha Akpoti has emerged as the most searched personality in Nigeria, according to Google’s 2025 Year in Search report, which highlights the interests and concerns that shaped the nation’s online activity during the year.

The report showed that political conversations dominated searches, with Akpoti’s prominence underscoring the intensity of national discourse. Nigerians also followed global developments closely, including the Israel-Iran War and the United States elections.
The country mourned the passing of former whose deaths prompted widespread searches recalling their legacies and contributions to national life.
Entertainment trends reflected Nigeria’s cultural vibrancy, with gospel hit “Oluwatosin (Jesus Is Enough)” by Tkeyz featuring Steve Hills topping charts, alongside Afrobeats collaborations such as Davido and Omah Lay’s “With You.” Director Kemi Adetiba and the local series “To Kill a Monkey” also drew significant attention.
Google noted that Nigerians displayed curiosity in language and lifestyle, decoding slang like “Labubu” and exploring recipes ranging from Pornstar Martini to traditional Chinchin.
Technology searches were led by interest in the iPhone 17 and Tecno Pop 10, reflecting the country’s embrace of new devices.
“This data offers a real-time window into the Nigerian psyche in 2025, showing a nation engaged, reflective, and creatively vibrant,” said Taiwo Kola-Ogunlade, Google’s Communications Manager for West Africa.
Telecom
14-Year-Old Oreoluwa Alayande Crowned Champion of MTN mPulse 2025 Spelling Bee

14-year-old Oreoluwa Alayande has been crowned the winner of the MTN mPulse Spelling Bee 2025, following a thrilling grand finale that saw the top 20 contestants from schools across the country compete head-to-head.

MTN mPulse 2025 Spelling Bee
The grand finale of the MTN mPulse Spelling Bee 2025 competition was held on Saturday, November 29, at the MTN Plaza Rooftop. The event also had in attendance the Senior Special Assistant to the Lagos State Governor on Basic and Secondary Education, Opeyemi Eniola and mPulse Spelling Bee 2024 winner, Ikenna Ikechukwu.
As the 2025 MTN mPulse Champion, Oreoluwa was awarded an Educational Grant of N5 Million Naira, the opportunity to be the MTN CEO for a Day, a brand new laptop and smartphone, and the title of the face of mPulse for a year. Her victory also benefits her school, which will receive a N10 Million flagship gift, 10 laptops, and 10 MTN 5G routers, while her teacher receives a N500,000 cash prize.
Oreoluwa, a student of St. Lawrence Metropolitan College, Ado Ekiti, Ekiti State, expressed her gratitude. “I’d like to use this opportunity to thank MTN for providing a platform that empowers youths and increases the vocabulary of students,” she said. “I’d also like to thank my family, everyone who has supported me so far, and my school,” she said.
Speaking at the grand finale, Babatunde Oyeleye, Chief Strategy and Innovation Officer, MTN Nigeria, acknowledged the parents and teachers. “Every year, we bring you all together to see who becomes the exceptional speller in Nigeria, and the participants always perform exceptionally,” Oyeleye stated. “I’d like to say a big thank you to the parents and the teachers. You dedicate your time to nurturing these children, and the feeling of pride is always evident on your faces. We are glad to be enablers of that smile and pride you feel,” Oyeleye said.
The second position, Samuel Babalola, was rewarded with a N2.5 Million Educational Grant, 1 laptop, and 1 smartphone, with his teacher receiving an N300,000 cash prize. Levi Kelechi Ebisike, in third place, won a N1.5 Million Educational Grant, 1 laptop, and 1 smartphone, along with an N200,000 cash prize for his teacher.
The grand finale was streamed live on the MTN Nigeria YouTube channel and on the Holiday Channel 198 on both DStv and GOtv, allowing Nigerians nationwide to watch the brilliant spellers.
The MTN mPulse Spelling Bee continues to be one of Nigeria’s most impactful development initiatives, reiterating MTN’s commitment to promoting literacy and digital inclusivity. The competition, a flagship initiative under the MTN mPulse umbrella, is designed to foster digital literacy, academic excellence, and healthy competition among Nigerian students.
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