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How B2B eCommerce, CET Will Support Manufacturing Value Chains

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IDC Manufacturing Insights on Friday announced a new report, “Supporting the Customer Lifecycle for Manufacturing Value Chains”.

In the new report, IDC Manufacturing Insights looks at the subject of supporting the customer lifecycle in manufacturing value chains with software applications and processes.

The new research considers the variances in core business processes for attract-sell-serve among manufacturing value chains and includes a selection of vendors that provide these capabilities to the manufacturing industry.

Vendors featured include Epicor, hybris (an SAP company), IBM, NetSuite, Oracle, and ShopVisible.

Customer experience is reaching a prominent place in manufacturers’ B2B eCommerce projects and their budgets, across manufacturing segments, as predicted in the 2014 Manufacturing Commerce Strategies Top 10 Predictions (IDC Manufacturing Insights # MI245067, December 2013).

This new report takes a closer look at the customer life cycle across manufacturing value chains and includes a selection of vendors that provide applications to manage the multitude of eCommerce related business processes associated with the customer lifecycle.

Manufacturers can use this evaluation to understand how vendors are offering functionality that addresses the needs of their value chain.

Each vendor that participated in this research provided IDC Manufacturing Insights with a completed information profile, a vendor briefing, and two manufacturing end-user references.

Based on the information compiled, IDC Manufacturing Insights finds the following:

The purpose of this vendor landscape is to help manufacturers understand the spectrum of capabilities for enhancing the customer lifecycle with sell-side B2B eCommerce and to differentiate capability and experience so that manufacturers can more readily define a “short list” of candidates.

IDC Manufacturing believes that the application of B2B eCommerce and customer experience technology differs by value chain, and manufacturers need to understand the most common tools that will support the unique attract-sell-serve lifecycle within their value chain.

The vendors noted in this landscape each bring robust capability and referenceable customers.

There are some variations in alignment between the offerings and the specific approach to the customer life cycle for each of the IDC manufacturing value chains.

It is helpful for manufacturers to understand this in relation to optimizing and enhancing their current attract-sell-serve process with technologies.

IDC Manufacturing Insights expects to continue to see IT Vendors creating additional industry-specific capabilities in their core B2B eCommerce platforms, as manufacturers begin to push the envelope for marketing and selling their products through eCommerce.

In the companion report on this subject that recently published, Preparing Manufacturing Organizations for New Customer Expectations, IDC Manufacturing Insights offer a closer look at the how the rise of B2B ecommerce and the changing engagement expectations of business users impacts manufacturers’ existing go to market strategies, and how the approach varies by manufacturing value chain.

In the report, IDC provides a more detailed look at the ‘attract’, sell, and serve phases of the customer lifecycle and identify how manufacturers in the different Value Chains are using different tools to accomplish their customer-related goals.

According to Heather Ashton, research manager, Manufacturing Commerce Strategies for IDC Manufacturing Insights, “The purpose of this vendor landscape for B2B eCommerce is to identify those vendors that are currently offering tools to assist manufacturers in optimizing their business processes around the customer lifecycle.  Manufacturers can take the information in this report and use it to formulate a strategy around B2B eCommerce and more easily define a ‘short list’ of vendors that have offerings in this market.”

IDC Manufacturing Insights assists manufacturing businesses and IT leaders, as well as the suppliers who serve them in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services.


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E-Business

NITDA, NIMC Partner for Seamless Data Exchange Capabilities

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National Information Technology Development Agency (NITDA) and the National Identity Management Commission (NIMC) have announced a collaboration on National Public Key Infrastructure (PKI) and Digital Public Infrastructure (DPI) to enhance synergy between digital identity, payment ecosystems and secure seamless data exchange capabilities for Nigeria.

NITDA, NIMC Partner for Seamless Data Exchange Capabilities

l-r: Kashifu Inuwa, Director General of NITDA, and Bisoye Coker-Odusote,  Director General of NIMC, during the meeting at the NIMC headquarters in Abuja..

NITDA, which made the announcement on its X handle, said that the collaboration was to further strengthen Nigeria’s digital economy in line with President Bola Tinubu’s Renewed Hope Agenda,

During the meeting, Kashifu Inuwa, director general of NITDA, and Bisoye Coker-Odusote, director general of NIMC, with some management staff of both organisations, discussed various initiatives, which include building DPI stacks for a secured and seamless data exchange and forming partnerships to transform the national identity system.

This collaboration also aims to harness the potential of the innovative ecosystem and emphasise the use of public-key infrastructure (PKI) to drive digital transformation in Nigeria.

To ensure a smooth implementation, a 12-man committee was set up.

This committee will play a crucial role in kickstarting and harmonising the initiatives and is expected to deliver a comprehensive implementation report within the next 4 weeks.

 

 


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Expert Urges FG to Harmonise NIN, BVN to Tackle Crimes

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Noble Ajuonu, head, Sydani Technologies Ltd., has urged the Federal Government to harmonise National Identification Number (NIN) and Bank Verification Number (BVN) to tackle crimes and insecurity in the country.

Expert Urges FG to Harmonise NIN, BVN to Tackle Crimes

Ajuonu made the call at a media roundtable, organised by Sydani Group in Abuja.

The News Agency of Nigeria (NAN) reports that the roundtable focuses on driving sustainability through a comprehensive analysis of Nigeria’s key development areas.

Ajuonu said that Nigeria could overcome its security challenges and pave the way for a safer, more secure future for all Nigerians by embracing technology and implementing practical solutions,

“We need to harmonise data, prioritise seamless integration of databases like NIN, BVN, and security agency records, establish clear protocols for data sharing and access, with robust safeguards against misuse,’’ expert said.

According to him, the unified data pool will empower intelligence gathering and targeted operations.

He also called for investments in smart surveillance, intelligent video analytics software, training of personnel in data analysis, interpretation of data in real-time to combat crimes.

“There is need to implement a legal framework for call interception in criminal investigations, with strict oversight to prevent abuse, encourage community cohesion, training of tech savvy security personnel with tech-enabled tools.’’

Ajuonu also urged the government to address infrastructure deficit in technology, saying that technology was all encompassing to address insecurity.

“According to the National Identity Management Commission (NIMC), as of December 2023, only 104.2 million Nigerians had been enrolled for the National Identity Number (NIN).’’

Ajuonu added that over 122.2 million citizens left uncaptured for NIN were people in rural areas where enrolment centres, digital services were limited.

“Most crimes are being perpetuated from rural communities and this lack of comprehensive identification creates a gap where elements not captured in the national database can constitute public nuisance, crimes.

“There is the inadequacy in the integration of NIN, BVN and Voters Identification Number (VIN).

“Advanced call interception and analysis tools, used successfully in other countries, could provide invaluable insights into criminal networks and operations but infrastructure is lacking,’’ he said.

Also, Mr Godfrey Petgrave, the Agricultural Expert, Sydani Group, called for empowerment of smallholder farmers with access to finance and training to enhance productivity.

According to Petgrave, Nigeria requires policy reform and institutional strengthening to improve agricultural practices and embrace digital agriculture solutions to address food insecurity.

Mr Akolade Jimoh, another expert of the group on health, advocated for expanded community-based health insurance programmes for rural and underserved areas.

Jimoh added that the country needed to encourage Public Private Partnership to revolutionise products design and quality improvement on health services.


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Konga launches Infinix Brand Week with Incredible Deals

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Konga, Nigeria’s leading composite e-commerce group, is thrilled to announce the launch of amazing deals at its Infinix Brand Week. Infinix, a leading global smartphone brand known for its innovative products and cutting-edge technology promises exclusive discounts and special offers on select smartphones, marking an exciting milestone in the realm of online shopping.

Shoppers can expect nothing short of extraordinary deals on a wide range of Infinix products, all available exclusively on the Konga online platform. With discounts of up to 30% off, this partnership between Konga and Infinix aims to redefine the shopping experience for tech enthusiasts across Nigeria.

Konga Brand Week has become synonymous with excitement and unbeatable deals, and this year’s edition is no exception. In addition to exclusive discounts on Infinix smartphones, shoppers can explore a diverse array of products across various categories, including electronics, fashion, home essentials, and more.

“At Konga, we are dedicated to providing our customers with the best shopping experience possible,” said Rita Ohaedoghasi, VP Marketing at Konga. “The Infinix Week during Konga Brand Week allows us to continue delivering on that promise by offering incredible discounts and special offers on some of the most sought-after smartphones in the market.”

To stay updated on the latest developments and exclusive deals during Konga Brand Week, shoppers are encouraged to connect with Konga across all platforms, including social media and the Konga website. Don’t miss out on this opportunity to score big savings and elevate your tech game with Infinix and Konga.


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