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How Investments in Reskilling and Trust Help Businesses Succeed in the Agentic AI Era

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Linda Saunders
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The ascent of agentic AI, systems that can perform tasks without human intervention, represents not just an incremental technological advancement but a fundamental reshaping of the business landscape. The possibilities for enhanced productivity and innovation are immense. Using AI agents, businesses around the world are unlocking a piece of the potential $6 trillion digital labor market opportunity.
Linda Saunders

Linda Saunders

Businesses that fail to adopt agentic AI, however, risk disruption by competitors or savvy upstarts. This demands a proactive and strategic response from leaders. In this new era of human-AI collaboration, leaders must center their efforts around two key pillars: large-scale employee reskilling and establishing a trustworthy AI ecosystem.

Reskilling for the agentic AI era

With just 15% of workers saying that they have the education and training necessary to use AI effectively, reskilling must be a priority for every business leader.

Employees must be given access to learning opportunities so they can adopt human-AI collaboration skills, including a foundational understanding of agentic AI and prompt engineering — a way to provide clear and effective instructions to AI systems.

Consider, for instance, the evolving role of developers. With AI agents capable of handling routine coding, developers can focus on bigger-picture tasks like system design and future planning.

According to Salesforce’s latest State of IT survey of software development leaders‌, more than nine in 10 developers are excited about AI’s impact on their careers, and an overwhelming 96% expect it to change the developer experience for the better. More than four in five believe AI agents will become as essential to app development as traditional software tools, the survey found.

In addition to technical abilities, cultivating human and business skills is vital for fostering a trusted environment where teams feel comfortable experimenting with AI. And, as every employee increasingly manages individual or even teams of agents, developing basic managerial skills across the workforce will become increasingly important.

Identifying the skills is just the first step. To succeed in the agentic AI era, businesses need to develop a comprehensive strategy that incorporates these skills into their workforce plan. This includes setting clear, measurable goals and actively tracking progress.

Managers need to provide active guidance and support to employees throughout this transformation, ensuring the workforce remains relevant and engaged.

Adopting trusted AI across the ecosystem

As the capabilities of agents grow, so too does the responsibility to manage ‌associated risks. It’s imperative to ensure these systems are fair and prevent stereotypes or alienation. The very qualities that make AI transformative can also lead to biases and erode trust if not managed.

To fully harness the potential of agentic AI, businesses must prioritize trust and safety at every stage of development and deployment. This means implementing strong security measures and adhering to ethical AI practices to safeguard data and ensure responsible use.

Guardrails for AI agents can be established using natural language topics and instructions specifying when an agent should escalate or transfer a task to a human. Concerns around data privacy and potential biases must be proactively addressed through strong data protection protocols and transparent communication.

Equally important are tools that foster transparency and empower users to make informed decisions regarding task delegation to AI. Employees need a clear understanding of the capabilities and limitations of the AI agents they collaborate with, alongside having control over the tasks being automated.

A key feature of Agentforce is its capacity for autonomous operation within specifically defined guardrails. This means that while ‌AI agents can operate independently, making decisions and taking actions, they do so within boundaries established by human teams, ensuring alignment with business objectives and policies. The Einstein Trust Layer enables Agentforce to use any LLM safely by ensuring that no Salesforce data is viewed or retained by third-party model providers.

The power of reskilling and trust to drive innovation

The transition to an AI-powered future will bring challenges, particularly ensuring employees have access to the right infrastructure, high-quality data, and relevant skills.

However, by investing in reskilling and comprehensive training programs, organizations can empower teams to work effectively alongside AI agents, adapt to the evolving nature of work, and ultimately drive innovation in this age of digital labor.

Building a robust infrastructure that prioritizes trust and safety, and fosters transparency, will also be instrumental in mitigating disruptions and unlocking new opportunities for growth.

Ultimately, investing in both AI agents and human employees, and actively fostering their collaboration in a trusted way, will enable businesses to operate at scale and realize their full potential in the agentic AI era.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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IHS Nigeria, Osun State partner to transform technical education

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IHS Nigeria has partnered with the Osun State Government on Osun Teacher-Shift 2025, a programme aimed at transforming technical and vocational school teachers into digital-ready educators capable of driving innovation in classrooms.

The IHS Nigeria sponsored initiative, implemented by Focus Teens Foundation in collaboration with the Osun State Board of Technical and Vocational Education, targets about 200 teachers across the State’s nine technical colleges. The training will run in batches over a two-day period, with participants expected to acquire modern skills, and innovative teaching techniques.

Speaking at the opening ceremony which held in Osogbo yesterday, Titilope Oguntuga, Director of Sustainability at IHS Nigeria, explained that the project was developed to prepare teachers for the opportunities and challenges of a fast-evolving world.

She said, “Today is not just the launch of a programme — it is the beginning of a movement. This is more than training, it is a mindset shift. It is about rethinking how we prepare teachers, students, and our communities for the opportunities and challenges of a fast-evolving world.”

Oguntuga emphasised that teachers remain at the centre of national development but face increasing demands to inspire creativity, nurture innovation, and equip young people with practical and technology-driven skills.

She noted that the initiative also reflects IHS Nigeria’s four sustainability pillars — ethics and governance, environment and climate change, people and communities, and education and economic growth.

The IHS official said, “education remains the strongest catalyst for national development. But we cannot achieve this without empowering the people who will empower the next generation. With this programme, teachers and beneficiaries from the nine technical colleges will begin to think more innovatively and incorporate new systems that support STEM for the advancement of our nation.”

Oguntuga added that each school would be given routers with one year subscription.

Adedapo Ademola-Adesina, Special Adviser to the Governor on Technical and Vocational Education, noted that the State Government believes in private sector collaboration to achieve its goals for technical and vocational education, leading to the partnership with IHS Nigeria.

“We must begin by changing the mindset of our teachers. They are the ones who shape future leaders. That is why we tagged the program “Osun Teacher-Shift 2025” — shifting from the old ways to new digital teaching”, he said.

Also speaking, Sunday Eluwole, the Osun State Commissioner for Education, acknowledged that the training was both timely and necessary, saying; “this is the 21st century, and Nigeria cannot be left behind. Our schools, teachers, and classrooms must be digitalised. Teachers must first be trained in digital methods before they can pass the knowledge on to students.”

Eluwole added that Osun State, which has the highest number of technical colleges in the Country, is committed to making its schools models of digital and vocational learning.

Earlier, Muritala Jimoh, Permanent Secretary, Ministry of Education, said that Osun State teachers are ready to shift. Jimoh noted that Governor Ademola Adeleke is prioritising teachers’ welfare in the state, hence their readiness to embrace the shift.

He called on teachers to reciprocate government’s efforts by making their minds flexible to change.


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Passengers Must Switch Off Phones during Flights — NCAA

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Nigeria Civil Aviation Authority (NCAA) has directed all airlines operating in the country to ensure that passengers completely switch off their mobile phones during aircraft take-off and landing.

Passengers Must Switch Off Phones during Flights — NCAA

Michael Achimugu, director of Public Affairs and Consumer Protection, NCCA, disclosed the directive in a post on X on Tuesday.

He said the measure was part of a harmonisation of existing rules on the use of electronic devices onboard.

“Henceforth, the regulation per phones and other electronic devices in Nigeria has been unified: ALL PHONES MUST BE SWITCHED OFF DURING THE CRITICAL ASPECTS OF TAKE-OFF AND LANDING,” Achimugu wrote.

“All airlines must amend their security programmes to reflect this if different in their current programmes. No more airplane mode until regulations are reviewed to reflect evolving technological situations.”

The directive means that all airlines will have to adjust their operational manuals and cabin crew instructions to enforce the policy.

Reactions to the announcement have been mixed on social media, with some Nigerians questioning the relevance of the rule in light of advances in aircraft technology and onboard connectivity.

 

 

 


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TETFUND Tasks Tertiary Institutions on Use of ICT for Teaching

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Sonny Echono, executive secretary, Tertiary Education Trust Fund (TETFund), has called on Nigerian tertiary institutions to urgently embrace technology in teaching, research, and administration, warning that billions of naira already invested in ICT infrastructure risk being wasted due to underutilization.

TETFUND Tasks Tertiary Institutions on Use of ICT for Teaching

Echono made the call in Abuja, Nigeria while delivering remarks at a 2-Day Workshop on Blackboard/TERAS Adoption and Usage in Beneficiary Institutions, organized by TETFund for Registrars, Bursars, Directors of Academic Planning and ICT and Thesis Project Repository Managers of beneficiary institutions.

He lamented that despite TETFund’s early investment in digital learning platforms such as the Tertiary Education, Research, Applications and Services, TERAS, many universities, polytechnics, and colleges of education were still lagging behind in ICT adoption.

According to him, Nigeria’s rapidly growing population and limited availability of classrooms make technology the only viable pathway to expanding access to quality education.

“We are no longer confined to the four walls of classrooms. With just an android phone or a device, students should be able to access content, participate in learning, and acquire skills. There is no alternative to technology if we must prepare our youths for the opportunities ahead,” Echono said.

He decried the slow pace of transition to digital platforms in many institutions, some of which still send hardcopy requests to TETFund despite clear directives for e-submissions.

The TETFund boss stressed that robust and regularly updated institutional websites should be a minimum requirement in the digital age, describing many schools’ online presence as “embarrassingly outdated.”

Echono also cited the successes recorded during the COVID-19 lockdown when TETFund partnered states, the Nigeria Television Authority, NTA, and radio stations to broadcast WAEC syllabus-based lessons.

According to him, that year produced one of Nigeria’s best WAEC results, indicating the potential of technology to revolutionise learning.

He expressed concern that Nigeria now ranks 189th globally and 25th in Africa in education competitiveness, behind smaller countries like Rwanda and Mauritius that have leveraged ICT to transform their systems.

“Government has done its part by providing the infrastructure. But when equipment is procured and platforms created and they are not being used, that is the very definition of waste,” he warned.

The TETFund boss urged heads of institutions to champion the use of digital platforms like TERAS by lecturers and students, stressing that over time, more than half of TETFund’s education investments would have to go into ICT rather than physical infrastructure.

Echono also linked Nigeria’s underdevelopment to its failure to leverage technology in sectors such as oil, agriculture, and manufacturing, contrasting the country’s struggles with China’s rapid transformation through deliberate investment in knowledge and innovation.

“We can do the same if we decide to do the right thing. The right thing starts with our education system. The building block of every nation is knowledge,” he said.

He appealed to tertiary institutions to seize the opportunity, populate their websites with relevant data, and ensure students and staff are fully onboarded onto TERAS platform.

Earlier, Mr. Joseph Odo, director of ICT, TETFund, said interactive sessions at the workshop were designed to deepen understanding of the Fund’s digital platforms and improve collaboration among beneficiary institutions.

“This is part of our engagements with key stakeholders, registrars, librarians, ICT directors, repository managers, and academic planners, to ensure that everyone understands the interventions we are providing. The world is moving fast technology-wise, and we cannot afford to be left behind,” Odo said.

He explained that the sessions, which will hold across all six geopolitical zones, are focused on strengthening the use of TETFund-funded learning platforms, which aggregate data for planning and improve teaching, research, and learning outcomes.

Odo added that TERAS is evolving into “an educational lifestyle” that caters to students, lecturers, administrators, and even government planners.

 


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