Connect with us

Telecom

How NCC Stopped $3Bn Call Masking Revenue Fraud In Nigeria

Published

on

Prof. Umar Danbatta, executive vice chairman (EVC) of NCC
Kindly share this post

The masking of foreign calls with local phone numbers was illegal, a security risk and also a threat to the revenue base of major mobile network operators (MNOs) whose networks were bypassed for such calls.

How NCC Stopped $3Bn Call Masking Revenue Fraud In Nigeria

According to Leadership investigation revealed that call masking or refiling is the practice of cloning a local telephone number in place of an international number and vice versa with the intention of misconstruing the network that the call was a local call just to shortchanging the telecom operator and the government of revenue due it.

According to the executive vice chairman, Nigerian Communications Commission (NCC), Professor Umaru Danbatta, “SIM boxing or Interconnect Bypass Fraud (IBF) is one of the most prevalent frauds in the telecom industry today and it is estimated to be costing the industry $3 billion in lost revenue.”

Danbatta described call masking as a phenomenon whereby an international call is masked to appear as a local call on any GSM network in Nigeria while SIM Boxing on the other hand refers to electronic boxes or devices with multiple SIMs that have the capacity to terminate calls at local interconnect rates. He said SIM Boxing was observed to have started at the time the Commission decided to review international termination rates from N 3.90/ min. to N24.40/ min. for international inbound traffic which provided an opportunity for technology manipulators to terminate calls at N 3. 90/ min. and cart away the difference thereby cutting the revenue meant for the Operators and by implication the government. A SIM box has capacity to receive and transmit calls undetected.

“However, the challenge is that these SIM boxes are never type-approved by the Commission, a clear indication that they are being used illegally in the country”, the NCC boss stated then. To drive home the point that the Commission was serious about flushing the twin evils out of the industry, Professor Danbatta quickly vide a letter with Ref: TSNI/GEN/VOL.4/115 dated July 19, 2017 directed relevant licencees to ensure the cessation of call masking or refiling activity on their respective networks. The deadline for compliance was July 28, 2017. Furthermore, on August 3, 2017, at a stakeholders meeting organized by the Commission in which the affected companies participated, it was resolved that a comprehensive investigation would be carried out by the NCC to determine the companies/licences involved in the illegal act.

All the licences were warned to desist from this practice. It was also agreed that identified culprits would be sanctioned as part of measures to forestall the negative impact of this incidence on national security. After months of thorough investigation, the telecom regulator in a letter dated January 12, 2018 signed by Yetunde Akinloye, head, legal and regulatory services and Efosa Idehen, head, compliance monitoring and enforcement on behalf of the executive vice chairman/CEO, NCC, issued the Notice of Intention to Suspend licence pursuant to Section 45 (1) and (3) of the Nigerian Communications Act of some culprits found wanting. NCC gave notice of its intention to suspend the interconnect exchange licences granted to six telecommunications clearinghouses over the unethical practice of allowing call masking and call refilling emanate from their facilities.

The companies Medallion Communications Limited, Interconnect Clearinghouse Nigeria Limited, Niconnx Communication Limited, Breeze Micro Limited, Solid Interconnectivity and Exchange Telecommunications Limited and they were given p to January 31, 2018 to state reasons why the regulator should not suspend their licences. According to the NCC’s letter, ““having carefully analysed all the relevant data collected in the course of its investigation activities, the Commission has established a direct and indirect evidence against your company in the illegal and unwholesome activity of call masking and refiling. “Consequently, the Commission, pursuant to Section 45 (1 and (3) of the Nigerian Communications Act, 2003 hereby gives you Notice of its Intention to suspend Interconnect Exchange Licence granted to your company due to your involvement in call masking and refiling and your failure to rectify the breach, despite repeated interventions by the Commission. You are therefore required to state reasons why the Commission should not suspend the said licence. We expected to receive your response on or before January 31, 2018” the letter read. Nearly a month later, NCC handed various levels of sanctions to telecom clearing houses and network providers implicated in the high incidence of call-masking, call-refiling and SIM-Boxing. NCC conducted a painstaking investigation process which included collaboration with the Office of the National Security Adviser (NSA) and the Department of State Services.

Among the various ranges of sanctions were the suspension of the Interconnect Clearinghouse License issued to Medallion Communications Limited for a period of 90 days, in the first instance; Issuance of a strong warning to Interconnect Clearinghouse Nigeria Limited; disconnection of Information Connectivity Solutions Limited (ICSL) and Solid Interconnectivity Services Limited from all networks, until they regularize their operations. Others were: Issuance of letters to Exchange Telecoms Limited, NiconnX Limited and Breeze Micro Limited, cautioning them against engaging in the fraudulent practice; and barring of over 750,000 numbers assigned to several Private Network Links (PNL) and Local Exchange Operator (LEO) licensees, which number ranges were found to have been utilized for the practice.

The Commission said the sanctioned entities were found to be directly and indirectly complicit in several infractions, including, covertly allowing organisations with expired licences to transit calls, failure to undertake due diligence on parties seeking to interconnect, deliberately turning a blind eye to masking infractions by interconnect partners, and using a licence issued to another organisation to bring-in and terminate international calls which were masked as local calls to other operators.

During the investigation, it was found that over 750,000 individual numbers across the nation made up of about 31 number ranges were used for the fraud. NCC barred those numbers which belonged to Vezeti Communications Services Limited, Voix Networks Limited, Mobitel Limited, Peace Global Satellite Communications Limited, ABG Communications Limited, Vodacom Business Africa (Nigeria) Limited, Swift Telephone Networks Limited, QVODA Telecoms Limited, Wireless Telecoms Limited and Emcatel Networks Limited. The Commission found that some of them were terminating millions of minutes, whereas they only have very few active customers.   Following that, NCC began the second stage of investigation which focused on the Mobile Network Operators and other persons involved in SIM-Boxing. The aim of the Commission was to completely stamp out the fraudulent practice in the overall interest of all Nigerians. To this end, NCC in 2018 introduced a new technology which nipped in the bud, menace of call masking and call refiling


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

FG Scraps 5 Percent Telecom Excise Duty Under New Tax Law

Published

on

Kindly share this post

Federal government has abolished the five per cent excise duty on telecommunications services, a levy that had long sparked public concern over rising costs for subscribers.

FG Scraps 5 Percent Telecom Excise Duty Under New Tax Law

Pic credit… Itedgenews

Aminu Maida,  executive vice chairman, Nigerian Communications Commission (NCC), announced the development during an interactive session with journalists in Abuja on Tuesday.

Maida explained that the duty, which was earlier suspended, had now been completely removed by President Bola Tinubu under the new tax legislation.

“The excise duty, it was the 5 per cent or so, that is no longer there. Before it was suspended, but now the president has been magnanimous to remove it entirely. I was in a room when it was raised, and he said, No, no, no, we cannot put this on Nigerians. I was very pleased when the bills came out and we saw his words were followed through,” he disclosed.

Maida stressed that eliminating the charge would ease cost pressures on subscribers and enable wider industry growth.

He added that reforms within the sector were now guided by principles of transparency, accountability, and stronger consumer protection.

The EVC revealed that the regulator was moving beyond traditional rule-based supervision to incorporate behavioural economics, which includes providing more information for consumers and operators to make informed choices.

According to him, one key initiative is a nationwide public map of network performance, expected in September, that will provide independent data on download speeds, latency, and other service indicators.

“There will also be a quarterly network performance report based on user data. It extends accountability beyond mobile operators to also include infrastructure providers who play a critical role in reliability,” he said.

The NCC boss further emphasised the importance of corporate governance as a tool to attract investment and improve industry efficiency. He noted that the ultimate goal is to nurture a telecom company that is wholly Nigerian-owned, well-structured, and globally competitive.

He listed some of the NCC’s recent achievements, including the conclusion of the NIN-SIM audit, settlement of USSD debt disputes, transition to end-user billing, and the launch of a Major Incident Reporting Portal.

On call tariffs, he pointed out that competition had helped keep rates low, with the highest in the market today at about N18 or N19 per minute, compared to N50 per minute two decades ago.

Addressing frequent consumer complaints, he disclosed that the NCC and Central Bank of Nigeria (CBN) had developed a new framework to standardise electronic recharge processes. In addition, Tier-1 audit firms were hired to investigate billing systems after reports of unexplained data depletion.

The results, he said, showed no systemic manipulation. Instead, factors such as background applications, device settings, and complex tariff plans contributed to user dissatisfaction.

“We are not trying to punish anyone. We want the industry to grow, so consumers are happier, operators perform better, and the government benefits from a broader tax base,” Maida added.

 

 

 

 

 


Kindly share this post
Continue Reading

Telecom

Roqqu, SiBAN Unite to Drive Blockchain Innovation Across Nigeria

Published

on

Kindly share this post

In a strategic move to propel the Nigerian blockchain ecosystem, Roqqu, a prominent digital finance and blockchain solutions provider, has officially partnered with the Stakeholders in Blockchain Technology Association of Nigeria (SiBAN).

This new alliance will leverage the combined expertise and resources of both organizations to foster innovation, drive development, and accelerate the adoption of blockchain technology across Nigeria.

The partnership comes shortly after Roqqu was welcomed into the SiBAN network as a corporate member, solidifying a joint commitment to building a more credible, transparent, and sustainable digital asset ecosystem.

The collaboration is designed to bridge the gap between rapid technological innovation and responsible adoption, while prioritizing user protection and ethical standards.

In a statement, the organizations detailed a range of initiatives to be launched as part of this collaboration, all aimed at promoting financial inclusion and responsible innovation.

Key initiatives to be carried out by the two organisations include jointly hosting events to educate both the public and industry professionals on blockchain technology, developing training programs to equip developers and the public with the skills needed to thrive in the blockchain space and actively engaging with regulators and policymakers to help shape a more informed and compliant blockchain community in Nigeria.

“We are delighted to have this collaboration. Our collective strength lies in the diversity and commitment that we both bring to the table and ultimately, contribute to the growth of the blockchain ecosystem,” said Obinna Iwuno, President of SiBAN in the statement.

Roqqu has seen remarkable growth in recent years, establishing itself as a leading force in making cryptocurrency and digital finance accessible. With a focus on providing fast, reliable, and user-friendly services, the company has expanded its footprint beyond Nigeria into other key African markets, including Ghana, Kenya, and South Africa. This expansion, along with a virtual currency license to operate in the European Economic Area (EEA), positions Roqqu as a truly international fintech company.

Reacting to the partnership, the Chief Compliance Officer of Roqqu, Roimot Ajiboye-Ibitoye, said partnering with SiBAN is a natural step to make blockchain technology and digital finance accessible, safe, and beneficial for everyone, insisting that together, the two organisations are not just talking about blockchain adoption. Rather, actively building the frameworks, trust, and education needed for it to thrive responsibly in Nigeria.

“This collaboration represents a united front between innovators and industry advocates to create a credible, transparent, and sustainable digital asset ecosystem. By combining our expertise with SiBAN’s strong advocacy and regulatory engagement, we are setting the stage for a future where blockchain becomes a trusted driver of financial inclusion and economic growth across the globe,” he said.

This partnership highlights a shared vision between Roqqu and associations like SiBAN that play a crucial role in bridging the gap between industry innovation and responsible adoption to ensure the benefits of blockchain are accessible to a wider audience, creating a safer and more robust future for digital finance in Nigeria.

SiBAN as a body provides a platform where stakeholders can share knowledge and experiences, where companies can engage in constructive policy discussions with regulators, where communities can learn about safe, responsible participation in the blockchain space and where businesses can collaborate on solutions that serve both economic and social development goals.

Industry watchers believe that this partnership highlights a shared vision of creating a credible, transparent, and sustainable digital asset ecosystem. By working together, Roqqu and SiBAN aim to bridge the gap between rapid technological innovation and responsible adoption, ensuring that the benefits of blockchain are accessible to a wider audience while prioritizing user protection and ethical standards.


Kindly share this post
Continue Reading

Telecom

NCC Claims to Have Eliminated Unregistered SIMs from Telecoms Networks

Published

on

Kindly share this post

Nigerian Communications Commission (NCC) has said that it has successfully eliminated users of unregistered subscriber identity modules (SIM), from the Nigerian telecommunication network, a development that can boost national and cyber security.

NCC Claims to Have Eliminated Unregistered SIMs from Telecoms Networks

Eng. Aminu Maida, executive vice chairman of NCC,

Eng. Aminu Maida, executive vice chairman of NCC, who disclosed the information at a media briefing in Abuja on Monday, said, however, that it was beyond the scope of the agency to control the names with which some customers used in registered their SIMs.

The NCC CEO pointed out that while the commission had successfully removed unregistered SIMs from its network, some strange names being attached to some of the subscribers reflect what the owners used while registering with their operators.

“No unregistered SIM is operating on the network as of today, but there may be people using names they did not register with, apparently to mask their identities. We cannot control the names attached to each SIM, as they reflect what the owners used at the time of registration with their respective operators,” the EVC said.

“While NCC cannot control that behaviour, it is to be noted that it is an offence to use fake names to make or receive calls in Nigeria,” Maida warned.

The EVC, however, said that the commission has put necessary measures in place to ensure sanity and stability in the industry so that every user can determine the best network operator to patronise based on performance, service delivery and charges.

He said the commission would, in September this year, launch a public map to show subscribers which of the telecoms networks provides the best service and tariff plan to determine which to patronise based on their locations.

Mr. Maida said for the industry to make the required progress and serve the interests of the people, there is a need for a fresh injection of capital from outside the industry, adding that the commission had already revised a series of good governance guidelines to guide operators in the industry.

According to him, the guidelines are aimed at promoting transparency, accountability and boosting investors’ confidence and customers’ trust in the industry.

He said, “The need for good corporate governance guidelines requires that operators in the industry must provide audited reports to boost investors’ confidence and earn the trust and confidence of their customers”.

The ECV explained that the commission approved the recent tariff hike for the industry due to the fact that there had not been any cost-reflective tariff adjustment for a decade, adding that the commission was mindful of the need to protect the interests of both the operators and Nigerian subscribers.

On the issue of threats to telecoms infrastructure nationwide, the EVC announced that he would soon meet with governors to discuss the need for them to team up with NCC to protect telecoms infrastructure in their domains and to also eliminate multiple taxes on the operators so as to improve service delivery and ensure national security.


Kindly share this post
Continue Reading

Trending