News
IBM Makes ICT, CSR Change Drivers
The IBM Global CEO Study, largest study of chief executives ever conducted has revealed a dramatic increase in the number of global business leaders who see important changes ahead.
The study, based on face-to-face interviews with 1,130 CEOs from 40 countries including African countries, across 32 industries, is designed to capture insights on how the challenges CEOs face today will impact the future of business.
titled "The Enterprise of the Future," the study was conducted by IBM Global Business Services in conjunction with the Economist Intelligence Unit.
"The enterprise of the future accepts change as a permanent state in an organization. Those CEOs who demonstrate the capacity to manage major change know they can beat the competition by reaching new classes of customers, and making bold moves to shift business design around principles of global integration," said Mark Harris, managing director of IBM Sub Saharan Africa. "And it’s clear that out-performers are distancing their enterprises from the competition based on their organizational capacity to take advantage of change."
The "information omnivore", the study revealed, craves all types of information and often broadcasts its views and expectations worldwide via the Internet. These customers are swapping passive roles for much deeper involvement. "Consumers" are becoming "producers," often creating entertainment and advertising content for their peers, while demanding flexibility and responsiveness from companies with whom they choose to do business.
Although these customers are more demanding, the majority of CEOs do not see them as a threat, but as an opportunity for differentiation based on meeting the heightened expectations of this group, and capitalizing on new market opportunities that will emerge.
Overall, CEOs are planning a 22 percent increase in investments in the next three years to serve these more sophisticated and demanding customers.
The investment is even more pronounced among financial out-performers. CEOs of firms with higher net profit margin growth indicate that investments targeted at information omnivores will increase 36 percent over the next three years. The majority of these new investments will be dedicated to new operational capabilities that improve collaboration and product innovation, and that are more oriented to transparency and tailored to specific market segments.
CEOs agreed that customer expectations around corporate social responsibility (‘CSR’) are increasing, and that CSR will play an important role in differentiating an enterprise in the future. Customers are coalescing around organizations’ CSR profile – including, but not limited to "green" initiatives — and are increasingly demanding socially-minded products, services, and even supply chains.
CEOs indicated that while customers have always cared about societal issues, those concerns are now more frequently turning into action as the more socially aware customer evaluates an enterprise’s CSR profile before making purchasing decisions.
The business leaders also revealed that CSR reputations are also an important tool to attract and retain employees. They are also recognizing that their organizations are being held mutually accountable, along with the public sector, for the socioeconomic well-being of the regions in which they operate.
Overall, the CEOs see opportunities in CSR and are using it for their competitive advantage. They indicated that CSR is critical to maintaining current market share.
To better understand and reach the new socially-minded customer, CEOs plan to increase their investments by 25 percent over the next three years, the largest percentage increase of any trend identified in the study.
The Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture (NACCIMA) and the Tertiary Education Trust Fund (TETFund) have agreed to a new strategic partnership aimed at driving innovation, entrepreneurship, and workforce readiness.
Led by its National President and Chairman of the Organized Private Sector of Nigeria (OPSN), Engr. Jani Ibrahim, a high-level NACCIMA delegation visited the TETFund headquarters in Abuja today.
The team was received by the Executive Secretary of TETFund, Arc. Sonny S.T. Echono, during what both parties described as a milestone engagement.
Discussions during the meeting focused on collaborative initiatives including entrepreneurship development, support for the green economy, commercialization of academic research, industry–academia synergy, and skills development to better equip graduates for the evolving demands of the labour market.
A key outcome of the meeting was the mutual agreement to sign a Memorandum of Understanding (MoU) and establish a NACCIMA–TETFund Joint Technical Committee that will oversee the implementation of agreed initiatives.
Both sides also expressed commitment to developing additional partnership frameworks that will bolster Nigeria’s competitiveness and economic resilience.
Also present at the engagement, Prof. Umar Bindir lauded the collaboration, highlighting the need for structured, long-term partnerships between academia and the private sector to generate practical solutions to Nigeria’s socio-economic challenges.
Arc. Echono, in his remarks, praised NACCIMA’s leadership in promoting enterprise and innovation, and reaffirmed TETFund’s readiness to work closely with the Organized Private Sector to foster research, innovation, and economic transformation.
This collaboration positions NACCIMA as a key driver of national development, helping to bridge the gap between education, enterprise, and policymaking, while empowering young Nigerians and strengthening the foundation of the country’s knowledge economy.
PalmPay, a digital banking platform, in partnership with Nigeria’s telecom giant, Glo, is celebrating winners in the ongoing PalmPay & Glo Recharge. The exciting campaign, which kicked off on June 19, 2025, will run until August 23, 2025, rewarding loyal customers with fantastic prizes and exclusive bonuses.
Since the promo commenced, users have won prizes ranging from Oraimo Earbuds to Infinix Hot 40i.
The ongoing weekly campaign has recorded 20 winners, which include:
- Michael Emmanuel from Lagos emerged as the winner of an Infinix Hot 40i
- Perpetual Amos, winner of an Infinix Hot 40i
- Semiu Adekunle Abegunde, winner of an Infinix Hot 40i
- Josiah Oluwasegun Adewale, winner of an Oraimo Earbuds
Michael Emmanuel from Lagos recounted his experience as the lucky winner of the Infinix Hot 401 as he couldn’t hide his excitement. He noted, “I am so excited! I didn’t even expect it. I received a call while I was sleeping, informing me that I’d won, and I went live immediately to confirm it was real. I’ve been using PalmPay for about two years now, and winning this is such a great feeling. I’ll keep using PalmPay, and I encourage everyone to recharge their Glo line on the app; you could win too.”
The campaign, which is in its last week, has winners revealed every Friday during a live raffle draw streamed across PalmPay’s social media channels. The campaign gives customers the chance to get amazing prizes, including an iPhone 15 Pro, an Infinix Hot 40, and many other exciting rewards. Users also enjoy up to 6% cashback when purchasing Glo airtime or data via the PalmPay app.
New Glo data subscribers who have not signed up for a plan in the past 90 days will also receive a 100% bonus on their recharge during the promo period.
How to participate:
- Download the PalmPay app.
- Link your Glo number in the app.
- Purchase airtime or data via PalmPay; every transaction increases your chances of winning.
- Join the live draw
Engr. Gbenga Adebayo, Chairman of the Association of Licensed Telecommunications Operators of Nigeria (ALTON), has said that the telecommunications sector in Nigeria is once again on a strong growth trajectory.
Engr. Gbenga Adebayo, Chairman, ALTON
Engr. Adebayo stated this over the weekend on the side-lines of the unveiling of Nigeria’s first Digital Museum, an initiative that preserves and showcases the nation’s history and cultural heritage.
He commended IHS Towers for spearheading the project, describing it as another clear demonstration of the industry’s commitment to the Nigerian project. He noted that by investing in the preservation of Nigeria’s past while building the infrastructure of the future, IHS has set a remarkable example of corporate citizenship.
Speaking on the state of the telecoms sector, Engr. Adebayo said: “After addressing sustainability concerns earlier in the year, we are now witnessing significant new investments in the sector: the highest we have seen since before the COVID-19 pandemic. Members of ALTON are optimising networks, building new sites to meet rising capacity demands, upgrading existing infrastructure, and migrating more sites from old radio links to high-speed fibre connections.”
He further noted that Tower Companies (TowerCos) are enhancing security across telecom sites to mitigate against vandalism and theft. “Removable batteries and generators are now fitted with trackers to trace stolen items, and we strongly advise the public to desist from buying equipment suspected to have been stolen from telecom sites,” he cautioned.
Engr. Adebayo also highlighted ongoing capacity development within the sector: “We are training and retraining our workforce to adapt to emerging technologies. The Nigerian Communications Commission (NCC) has set strict service level requirements, and we are committed to not only meeting but surpassing them. Though network optimisation may occasionally cause service disruptions, we appeal to the public for understanding as these efforts will ultimately deliver a much-improved user experience nationwide.”
On industry governance, the ALTON Chairman expressed delight at the inauguration of the new Board of the NCC, chaired by Mr. Idris Olorunimbe.
“We are very excited about the appointment of Mr. Idris. His reputation as a man of excellence precedes him. Working with the competent and visionary Executive Management Team led by the Executive Vice Chairman, Dr. Aminu Maida, and the other Executive Commissioners, we are confident the sector is set on the right path to sustainability and growth. The new Board will strengthen the remarkable progress already achieved.”
Engr. Adebayo further welcomed the rebranding of Emerging Markets Telecommunications Services (EMTS) from 9Mobile to T2, describing it as an important milestone for the industry.
“EMTS is a very important member of ALTON, and we are pleased to see their rebirth as T2. This rebranding enhances investor confidence and underscores the value of collaboration. It assures the public that there are good times ahead for our industry, and we are very excited about what the future holds,” he stated.
Turning to issues of Right of Way (RoW), Engr. Adebayo stressed that investments can only thrive in enabling environments:
“The digital train is moving very fast. States that create hostile conditions for telecom operations risk being left behind. We will not continue to solicit endlessly for cooperation. Where deployment is unwelcome, investments will move to more supportive neighbouring states, and citizens of unfriendly states will inevitably suffer limited connectivity. We urge all state actors to partner with us so that no one is left behind in this rapid transformation.”
On the issue of multiple taxation, Engr. Adebayo commended the Federal Government under the leadership of President Bola Ahmed Tinubu, particularly the Presidential Tax and Fiscal Policy Reform Committee, for its ongoing reforms. Engr. Adebayo described the reforms as a pivotal step toward streamlining Nigeria’s tax system and eliminating the burden of multiple taxation. He highlighted the positive impact on small and medium-sized businesses, noting that the changes will promote entrepreneurship, attract investment, and foster a more business-friendly environment.
“We eagerly await the commencement of the implementation in January 2026. We are confident that the over 56 taxes and levies currently borne by our members across various jurisdictions will soon become a thing of the past.”
Engr. Adebayo concluded by appreciating all industry stakeholders and reaffirming ALTON’s commitment to the Nigeria project:
“The transformation we are witnessing in our sector has not been experienced in recent years. We thank the leadership of the NCC for their commitment, we congratulate and welcome the new Board under the leadership of Mr. Idris Olorunimbe, and we look forward to even greater milestones ahead.
The industry is on the march again, and together, with the support of the public in protecting our critical infrastructure, there is no stopping Nigeria’s telecommunications sector as a driver of national economic stability and growth.”
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