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E-Business

ICES CONFEX Hints on Harnessing Techs-Savvy Customer Environment

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(L-r): Dayo Adeyeye, head of Operations, Phasestream, Rolu Adebola, managing director and chief exectutive officer, CFS West Africa Limited, Olalunde Adedoyin, head of IT and Operations, Phasestream, Mike Purves, director, Trade and Investment and Rukayat Lawal, trade development manager, both of UK Trade and Investment, during CFS West Africa Limited and PhaseStream UK first edition of International Customer Experience Solutions Conference & Exhibition (ICES CONFEX 2013) held in Lagos
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The first International Customer Experience Solutions Conference & Exhibition” (ICES CONFEX 2013) which kicked off in Lagos yesterday, has highlighted the essentials of harnessing tech-savvy customer environments.

Speakers at the conference put together by CFS West Africa Limited in collaboration with PhaseStream, UK, unanimously agreed that platform for information sharing between companies and the various companies have taken a different dimension, particularly with the evolution of social media.

The  conference exhibitors showcased different solution for speedy messaging, security, business development, researching and documentation, among other technologies.

In a keynote address, Adedotun Sulaiman, chairman, Cornerstone Insurance, said that technology has broadened  the process of customer engagement and experience, leading to improved communication, transparency, upgraded interactions and speedily replacing conventional methods.

Sulaiman who chaired the occasion also highlighted that contemporarily speaking organizations cannot enhance and retain customers’ loyalty or maintain zero acquisition costs of customers by mere aesthetic websites rather the integration of other engaging platforms has become imperative.

According to him, the essence of the conference remains to rejig the concepts and believes of organizations that depend on technology to create new and exciting experiences for customers and thereby increase their profitability.

Also speaking, Dayo Adeyeye, head of Operations, PhaseStream, UK, said that he said, service and operations managers often suffer from a paucity of ideas on innovative customer engagement solutions.

He added that there has been insufficient knowledge on existing solutions that can address current needs as compounded by a lack of suitable avenues for companies in the CRM space from within and outside the continent to showcase service and engagement specific solutions.

“This event is unique in providing key customer engagement professionals with the opportunity to interact with new products and services from innovative customer experience solutions development firms, from within and outside the country. It will also provide a forum for intellectual discourse amongst executives, supervisors and service representatives to keep service delivery on the front burner as a veritable tool to drive profitability.

Adeyeye also urged participants to be abreast of some natural occurrences that will constantly change customer experience and engagements.

He explained that issues on climate change, globalization, scarce resources, war, growth in medicine and ultimately technology are factors impacting on the customer behaviourial patterns and affecting the societal directions.

“Technology influences every aspect of life today. It brings return on investment, time spent on development, and leads to improving on customer perceptions on brands when well harnessed. Information sharing is critical in making it happen,” he added.

Speaking further on the conference theme, “Technology for Customer Experience,” Rolu Adebola, managing director and chief executive, CFS West Africa Limited, said that it is focused on creating awareness on cutting-edge hardware and software that significantly enhance a company’s confidence on customer engagement.

“Through this conference, participants are been exposed to high profile end users, new and effective solutions that will significantly impact on their customer engagement initiatives and on their overall profitability. So, their expectations on the strategic deployment of cutting edge technology to enhance customer engagement and satisfaction, for increased customer retention and profitability shall be met,” Adebola said.

The organizers of the conference showed their verse knowledge on the use of technology for customer experience.

 CFS is an international service focused solutions delivery company that combines Service Management Advisory Services with Integrated Service Quality Information Systems (ISQIS) to improve overall service quality and customer satisfaction index for service-focused organisations.

PhaseStream is an ICT company that specialises in software development and web technologies with primary focus on providing business applications and complex web-based systems with the aim to use the combination of the best internet, communication and database technologies to assist businesses to run efficiently and effectively.


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E-Business

INEC Sets Up AI Division to Strengthen Electoral System

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Independent National Electoral Commission (INEC) has announced the establishment of an Artificial Intelligence (AI) Division within its ICT Department.

INEC Sets Up AI Division to Strengthen Electoral System

This marks a significant stride toward enhancing electoral integrity, efficiency, and innovation in Nigeria’s democratic process.

This decision was reached at the Commission’s regular weekly meeting held in Abuja, following a series of consultations and engagements on the global and continental impact of AI on elections.

In a statement issued by Sam Olumekun, national commissioner and chairman of the Information and Voter Education Committee, INEC underscored that the growing relevance of AI in electoral matters necessitated a proactive institutional framework to manage both the risks and opportunities it presents.

“Our interactions with electoral bodies across Africa highlighted both the risks of AI—such as fake news and content manipulation—and the vast potential it holds for data-driven decision-making, risk mitigation, automated voter services, and geo-spatial intelligence for logistics,” Olumekun noted.

According to him, the newly created division will centralise the Commission’s AI efforts, ensuring a harmonized approach to deploying intelligent systems that enhance decision-making, improve voter engagement, and boost the credibility of the electoral process.

“The creation of this division puts the Commission at the forefront of institutionalizing AI capabilities in electoral management.

It is also part of our ongoing reforms in areas where administrative action is sufficient to drive change,” he said.

He added that the AI Division will help INEC better coordinate its existing technological investments while providing safeguards against the misuse of AI technologies.

“We are positioning ourselves to maximise the positive impact of AI while mitigating its negative implications. This step strengthens the credibility and transparency of elections in Nigeria,” Olumekun concluded.

The initiative, INEC emphasised, reflects its commitment to embracing innovation in safeguarding democracy and improving electoral services nationwide.

 

 

 

 


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E-Business

CAC, NIBSS Unveil Platform for Data Access to Private Firms

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Corporate Affairs Commission (CAC) in partnership with the Nigeria Inter-Bank Settlement System (NIBSS) has unveiled a new Application Programming Interface (API) integration system to allow private firms access company data from the Commission’s database.

CAC, NIBSS Unveil Platform for Data Access to Private Firms

Hussaini Ishaq Magaji (SAN), registrar general of CAC, who spoke  in Abuja at the unveiling said the system would give selected private organizations access to CAC services through technology-based companies, called “super agents.”

“This is a practical step to show that the Commission is committed to meeting the expectations of our customers,” he said.

Magaji explained that the integration allows the agents to retrieve data from the CAC database for use in specific client requests, outside the standard services provided by the Commission.

“Before now, only a few government agencies had this integration, especially those involved in investigations, anti-money laundering, and terrorism financing. Now, private companies that meet the criteria can also access it,” he said.

He said the system complies with the Nigerian Data Protection Act 2023, and information such as residential addresses, phone numbers, and dates of birth may be restricted.

“This is a call to law firms and companies with the right technology. We’ve started with NIPS because of their credibility. Embassies and banks can now authenticate company records directly through them.”

“There are prescribed fees. We already collect them on our portal, and now customers can also pay through these agents,” he explained.

He named NIPS, MoneyPoint, and OPE as some of the companies involved.

“OPE and MoneyPoint handle only registrations. But NIPS has moved further into validation and verification,” he said.

Ngover Ihyembe-Nwankwo, executive director at NIBSS, who represented Premier Oiwoh, managing director, said the service allows secure and efficient data verification.

“This is the result of years of effort to connect our systems with CAC. It will help users verify data within the limits of data protection laws,” she said.

She said the move is a way to lower costs and promote interoperability across the financial sector.

 

 


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FG Launches Online Citizenship, Business Management Platform

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Ministry of Interior has announced the launch of a new Online Citizenship and Business Management Platform in line with the Renewed Hope Agenda of President Bola Tinubu.

FG Launches Online Citizenship, Business Management Platform

A statement signed by Dr Magdalene Ajani, permanent secretary, Ministry of Interior’s said the initiative forms a key part of its ongoing reforms aimed at promoting transparency, enhancing operational efficiency, and significantly improving service delivery to the public.

The new digital platform is designed to streamline the application and processing of citizenship and business-related services, ensuring faster turnaround times and improved user experience.

The platform allows users to apply for and manage business permits, ensuring that both local and foreign businesses operate legally in Nigeria.

It includes an Expatriate Quota System to manage work permits for foreign employees, helping companies hire skilled workers while complying with Nigeria’s immigration laws.

The Citizenship Administration and Management System provides a streamlined online process for applying, tracking, and managing Nigerian citizenship applications and related services.

Members of the public, corporate entities, and other stakeholders are expected to access the platform through the ministry’s website: https://interior.gov.ng , Direct Portal Access: https://candb.interior.gov.ng , or contact candb-support@interior.gov.ng for support and inquiries.

“The Ministry of Interior remains committed to establishing a more efficient, transparent, and secure framework for citizenship administration, while continuously enhancing service delivery through digital transformation,” the statement read in part.

 

 

 

 

 

 


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