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Incorporating Human-centered Solutions for Workplace Transformation

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By Emmanuel Asika

A usual workweek for some could read: Traditional Monday meetings, outfield customer oversite on Tuesday, convene strategic think-tank session with colleagues working remotely from the corporate office, whilst deploying the HP Smart App to print meeting outlines for physical attendees on the go. Just as you go about your day, the relationship with your team is somewhat multi-dimensional with Slack and Teams holding sway.

Incidentally, for over two years, institutions globally have persistently recorded a multifaceted paradigm shift; seeing people getting jobs done on the go – from the comfort of their homes, hotels, in-flight, and in coffee cafés or shared workspaces. While most employees welcome hybrid work, it has its peculiar glitches.

These dynamics – tools and processes driving the engagement and efficiency of in-person work environment is now jaded; hence, businesses ensure productivity is not impeded by striving harder through the adoption of a flexible work model.

One of the noticeable trends in Nigeria in recent times is that HR leaders have identified organizational redesign as a priority and are moving towards building a cross-functional network of teams to become more agile. Efficiency is key to successfully execute organizational strategy.

So, to generate, share, and protect data amongst a mass workforce, business leaders must devise effective strategies. Therefore, whilst acknowledging that ways to handle once-printed material is one struggle, yet for other workflow, the issues reach farther.

Embracing digital transformation rightly is arduous; according to Boston Consulting Group, about 70% of digital transformations fall short of their objective expectations, reasons giving as uncomplimentary company culture not endearing to change or poor data gathering and management methods.

The concept of “human-centered transformation” – which is a tactic that sustains workers at the forefront is one reliable concept being entrenched by HP worldwide. This deals with the needs of employees to work proficiently and successfully today. This, in the workplace, further connotes great understanding of end-user’s behaviour, wishes, and own experiences.

Consequently, whilst you want to imagine employees’ adaptability to stale technologies, tools, and procedures – can be unproductive and unsatisfying for many to deploy, exclusively in our dynamic work world—tools, technologies and procedures essentially must, speedily, meet employees’ needs.

Incidentally, accepting “human-centered transformation” is expressly imperative as employee roles are now more flexible than ever; hence, HP is distinctively determined to explore this as it undergoes its own swing to digital processes, workflows, and systems.

Deepening worker-focused solutions

Nigeria’s remote work scene is thriving, as more and more businesses embrace the hybrid model. Lately, the ‘japa’ syndrome has compelled employers to rethink work conditions and embrace customised work arrangements, new research, Temporal Contexts and Actors vis-a-vis I-deals’ Timing and Creation: Evidence from Nigeria, has found.

Also, according to the International Labour Organisation (ILO), 85 percent of 1,017 Nigerian companies adopted hybrid work arrangements during the pandemic, while at least four percent of those surveyed will operate a fully remote work approach post-COVID. Nigeria also leads the way in the number of organisations in Africa planning a hybrid work model (56 percent) going forward.

HP, as a global corporate citizen, prides itself as more than a manufacturer of discreet products and solutions like computers, printers, webcams, and other peripherals. We aim to provide a holistic, intuitive suite of products and services that are flexible, scalable, and anticipate customers’ needs.

It is layering valuable insights into products and services through advanced technologies such as AI, machine learning, and crowdsourcing that enable greater problem-solving, faster decision-making, and increased sharing of vital information.

The objective for HP is to inspire customers in line with their own digital transformation paths by providing ongoing, informed decision-making. Thus, for reference, the HP Presence portfolio uses AI for real-time monitoring to guarantee that video calls users perpetually stay in frame, look their best, and are audibly heard by all.

Additionally, HP’s acquisition and integration of Poly broadens these capabilities as we launch our new Workplace Services & Solutions organization. These steps will help HP further expand our device, software, and digital service offerings while providing more insights, manageability, and data security to hybrid workforces.

Resolving end-user demands 

Primarily, customer experience is key. HP needs to display good understanding of user journeys, pain points, and their expected results.

Appreciably, we need to get daily direct feedback from our products and services users, like doctors and nurses in hospitals, teachers in classrooms, and field engineers.

Inquire what they require today to work more effectively? Just as having conversations with business leaders, procurement specialists, and IT staffers amongst others.

By extension, how can technology lead the quest for a better hybrid work experience? What will be needed a year, or five years, from now? Technology is assisting us here, too. We are now able to deploy digital innovations to pool everything from a single user’s feedback to crowdsourcing solutions that can apply to specific roles, industries, geographic areas, and much more.

Conclusively, as we push further, we need to have sustainable engagements in this ever-evolving market as we test, experiment, and discover varied means. Though, we may not have all the answers initially, but solutions will continually be vital as we incorporate human-centric evolution.

Emmanuel Asika is Country Head, HP Nigeria

 


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E-Business

Data Protection Industry Hits N16.3Bn in 3 Years- NDPC

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Nigeria’s data protection industry has grown into a N16.3 billion ecosystem within three years of formal regulation, according to the Nigeria Data Protection Commission (NDPC).

Data Protection Industry Hits N16.3Bn in 3 Years- NDPC

Olufemi Ibitayo, head of Finance Management and Control, NDPC, announced the milestone at the Regional Data Governance Exchange in Nairobi, Kenya, where he represented Dr Vincent Olatunji, national commissioner and chief executive officer, NDPC.

Presenting Nigeria’s progress, Ibitayo said the country’s strong regulatory framework and the establishment of an independent data protection authority have strengthened confidence in the digital economy and enhanced Nigeria’s reputation as a destination for foreign investment.

The Regional Data Governance Exchange, organised by the Data Governance in Africa Initiative and hosted by the Office of the Data Protection Commissioner in Nairobi, brought together African data protection authorities to strengthen institutional capacity, deepen collaboration and promote peer learning on data governance. Photo: NDPC

He said the Commission’s “Compliance First, Not Punishment” approach encourages organisations to meet their obligations through dialogue and voluntary compliance, while ensuring effective regulatory oversight.

Ibitayo added that the NDPC is developing regulatory technology solutions, a regulatory sandbox and a data privacy innovation laboratory to further strengthen Nigeria’s data governance ecosystem and support future growth.

United Nations Commission on International Trade Law (UNCITRAL)

The ongoing UNCITRAL session has brought together delegates from Nigeria, Australia, China, Ghana, France, the United States and other member states to develop harmonised legal frameworks aimed at facilitating secure, trusted and efficient cross-border digital commerce. Photo: NDPC

Meanwhile, Olatunji reaffirmed Nigeria’s commitment to global data governance during a meeting with Nigeria’s Permanent Representative to the United Nations, Ambassador Jimoh Ibrahim.

He made the remark on the sidelines of the ongoing United Nations Commission on International Trade Law (UNCITRAL), where Nigeria is participating alongside delegates from several member states to advance harmonised legal frameworks for secure and trusted cross-border digital commerce.

The NDPC boss highlighted the Commission’s achievements since its establishment, noting that strategic institutional reforms have positioned Nigeria as a leading voice in the global data protection ecosystem.

He said the country’s data protection framework has continued to earn international recognition, adding that the Commission remains committed to promoting trusted data governance as a driver of digital transformation, economic growth, innovation and sustainable development in line with the Renewed Hope Agenda of President Bola Ahmed Tinubu.

During the meeting, Ambassador Ibrahim commended the Commission’s progress since the enactment of the Nigeria Data Protection Act 2023 and called for the establishment of a comprehensive national data bank to support evidence-based policymaking, research and national development.

 


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NIN Enrollment Hits over 136m as New ID Law Takes Effect

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National Identity Management Commission (NIMC) has said thet more than 136 million Nigerians and legal residents have been enrolled in the National Identity Database (NIDB).

NIN Enrollment Hits over 136m as New ID Law Takes Effect

In a statement on Tuesday, Kayode Adegoke, head of corporate communications, NIMC, said Abisoye Coker-Odusote, chief executive officer (CEO) of the commission, announced the milestone during a courtesy visit to the ministry of budget and economic planning.

In April 2025, NIMC said over 117.36 million Nigerians had been enrolled as of February 28, 2025.

The visit was part of the commission’s ongoing stakeholder engagements with ministries, departments and agencies (MDAs) on the implementation of the NIMC Act 2026.

Presenting the new Act, Coker-Odusote said the legislation repeals and replaces the 2007 NIMC Act, modernising Nigeria’s digital identity ecosystem by positioning the national identification number (NIN) as the country’s foundational identity under the “one person, one identity” policy.

She said the law also establishes NIMC as the root certificate authority for the national digital infrastructure and introduces stronger data protection and cybersecurity measures, as well as digital credentials.

“The Federal Government remains committed to enrolling and issuing NINs to all Nigerians and legal residents within the shortest possible time,” Coker-Odusote said.

She added that NIMC is ready to collaborate with the ministry of budget and economic planning to leverage the NIN for economic planning and national development initiatives.

Speaking during the visit, Abubakar Atiku Bagudu, the minister of budget and economic planning, reaffirmed the federal government’s commitment to the implementation of the NIMC Act 2026.

Bagudu described the legislation as “a transformative milestone” that would strengthen Nigeria’s digital identity ecosystem and accelerate national planning and development.

He commended the NIMC director-general and the commission’s leadership for their efforts in securing the passage of the legislation, noting that it provides “a solid legal foundation for a trusted, secure, and inclusive national identity management system”.

The minister, however, said the true measure of the Act’s success would lie in its implementation and the benefits it delivers to Nigerians.

“The true measure of the Act’s success will lie in its effective implementation and the tangible benefits delivered to citizens,” he said.

Bagudu also called for stronger collaboration across the federal, state and local governments to build public confidence in the national identity system and eliminate the duplication of identity databases across government institutions.

He said the NIN should serve as Nigeria’s single, universally accepted identity standard, supporting efficient service delivery and good governance.

On June 26, President Bola Tinubu signed the NIMC Act 2026 into law, repealing the commission’s 2007 establishing Act.

At the time, Olubunmi Tunji-Ojo, minister of interior, said the legislation would strengthen Nigeria’s legal framework for digital identity management, cybersecurity and secure digital authentication, while reinforcing the NIN as the country’s foundational identity credential under the “one person, one identity” principle.


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Plateau PCC Collects Nigerians’ Data without Privacy Policy – FIJ

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Plateau State Public Complaints Commission (PCC), an agency of the state established to investigate complaints of abuse of office, administrative injustice and other forms of official misconduct is allegedly collecting personal information from members of the public through its website with no privacy policy.

Plateau PCC Collects Nigerians’ Data without Privacy Policy - FIJ

According to investigation by Foundation for Investigative Journalism (FIJ), PCC is falling short of a key transparency requirement under Nigeria’s data protection laws.

FIJ found on Tuesday that PCC collects personal information from members of the public through its website despite providing no privacy policy explaining how that information is collected, processed, stored or protected.

The commission serves as the state’s ombudsman, receiving complaints free of charge against public institutions and private organisations on issues including wrongful dismissal, victimisation and administrative negligence.

Yet, while its online complaint portal requests personal information such as names, phone numbers, email addresses, subject lines and complaint details, visitors are given no privacy notice explaining what becomes of that information after it is submitted.

The omission means visitors are not told why their information is being collected, how long it will be retained, the legal basis for processing it or the rights available to them as data subjects.

WHAT IS THE POSITION OF THE LAW?

The guidelines issued by the National Information Technology Development Agency (NITDA) are explicit: every government website is required to have a privacy policy.

Section 10.4 (i, ii) of the NITDA guidelines mandates all government websites to exercise diligence when collecting personal details or information about visitors on their websites.

The requirement is intended to ensure transparency and accountability in the handling of personal information, allowing visitors to understand why their data is collected, how it will be used and the safeguards in place to protect it.

Similarly, the Nigeria Data Protection Act (NDPA) 2023 requires data controllers to provide privacy notices to individuals before, or at the point of, collecting their personal information.

Such notices are expected to disclose, among other things, the purpose for collecting the data, the legal basis for processing it, the period for which it will be retained and the rights available to data subjects.

Section 27 of the NDPA states:

(1) Before a data controller collects personal data directly from a data subject, the data controller shall inform the data subject of the – (a) identity, residence or place of business of, and means of communication with the data controller and its representatives, where necessary;

(b) specific lawful basis of processing under section 25(1) or 30(1) of this Act, and the purposes of the processing for which the personal data are intended;

(c) recipients or categories of recipients of the personal data, if any;

(d) existence of the rights of the data subject under Part VI;

(e) retention period for the personal data;

(f) right to lodge a complaint with the Commission in accordance with section 46 (1) of this Act; and

(g) existence of automated decision-making, including profiling, the significance and envisaged consequences of such processing for the data subject, and the right to object to and challenge such processing.

Without a privacy policy, visitors have no way of knowing the commission’s data-handling practices or the safeguards, if any, in place to protect the personal information they submit through the website.

At press time, the Plateau State Public Complaints Commission’s website had no privacy policy.

 


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