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Incorporating Human-centered Solutions for Workplace Transformation

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By Emmanuel Asika

A usual workweek for some could read: Traditional Monday meetings, outfield customer oversite on Tuesday, convene strategic think-tank session with colleagues working remotely from the corporate office, whilst deploying the HP Smart App to print meeting outlines for physical attendees on the go. Just as you go about your day, the relationship with your team is somewhat multi-dimensional with Slack and Teams holding sway.

Incidentally, for over two years, institutions globally have persistently recorded a multifaceted paradigm shift; seeing people getting jobs done on the go – from the comfort of their homes, hotels, in-flight, and in coffee cafés or shared workspaces. While most employees welcome hybrid work, it has its peculiar glitches.

These dynamics – tools and processes driving the engagement and efficiency of in-person work environment is now jaded; hence, businesses ensure productivity is not impeded by striving harder through the adoption of a flexible work model.

One of the noticeable trends in Nigeria in recent times is that HR leaders have identified organizational redesign as a priority and are moving towards building a cross-functional network of teams to become more agile. Efficiency is key to successfully execute organizational strategy.

So, to generate, share, and protect data amongst a mass workforce, business leaders must devise effective strategies. Therefore, whilst acknowledging that ways to handle once-printed material is one struggle, yet for other workflow, the issues reach farther.

Embracing digital transformation rightly is arduous; according to Boston Consulting Group, about 70% of digital transformations fall short of their objective expectations, reasons giving as uncomplimentary company culture not endearing to change or poor data gathering and management methods.

The concept of “human-centered transformation” – which is a tactic that sustains workers at the forefront is one reliable concept being entrenched by HP worldwide. This deals with the needs of employees to work proficiently and successfully today. This, in the workplace, further connotes great understanding of end-user’s behaviour, wishes, and own experiences.

Consequently, whilst you want to imagine employees’ adaptability to stale technologies, tools, and procedures – can be unproductive and unsatisfying for many to deploy, exclusively in our dynamic work world—tools, technologies and procedures essentially must, speedily, meet employees’ needs.

Incidentally, accepting “human-centered transformation” is expressly imperative as employee roles are now more flexible than ever; hence, HP is distinctively determined to explore this as it undergoes its own swing to digital processes, workflows, and systems.

Deepening worker-focused solutions

Nigeria’s remote work scene is thriving, as more and more businesses embrace the hybrid model. Lately, the ‘japa’ syndrome has compelled employers to rethink work conditions and embrace customised work arrangements, new research, Temporal Contexts and Actors vis-a-vis I-deals’ Timing and Creation: Evidence from Nigeria, has found.

Also, according to the International Labour Organisation (ILO), 85 percent of 1,017 Nigerian companies adopted hybrid work arrangements during the pandemic, while at least four percent of those surveyed will operate a fully remote work approach post-COVID. Nigeria also leads the way in the number of organisations in Africa planning a hybrid work model (56 percent) going forward.

HP, as a global corporate citizen, prides itself as more than a manufacturer of discreet products and solutions like computers, printers, webcams, and other peripherals. We aim to provide a holistic, intuitive suite of products and services that are flexible, scalable, and anticipate customers’ needs.

It is layering valuable insights into products and services through advanced technologies such as AI, machine learning, and crowdsourcing that enable greater problem-solving, faster decision-making, and increased sharing of vital information.

The objective for HP is to inspire customers in line with their own digital transformation paths by providing ongoing, informed decision-making. Thus, for reference, the HP Presence portfolio uses AI for real-time monitoring to guarantee that video calls users perpetually stay in frame, look their best, and are audibly heard by all.

Additionally, HP’s acquisition and integration of Poly broadens these capabilities as we launch our new Workplace Services & Solutions organization. These steps will help HP further expand our device, software, and digital service offerings while providing more insights, manageability, and data security to hybrid workforces.

Resolving end-user demands 

Primarily, customer experience is key. HP needs to display good understanding of user journeys, pain points, and their expected results.

Appreciably, we need to get daily direct feedback from our products and services users, like doctors and nurses in hospitals, teachers in classrooms, and field engineers.

Inquire what they require today to work more effectively? Just as having conversations with business leaders, procurement specialists, and IT staffers amongst others.

By extension, how can technology lead the quest for a better hybrid work experience? What will be needed a year, or five years, from now? Technology is assisting us here, too. We are now able to deploy digital innovations to pool everything from a single user’s feedback to crowdsourcing solutions that can apply to specific roles, industries, geographic areas, and much more.

Conclusively, as we push further, we need to have sustainable engagements in this ever-evolving market as we test, experiment, and discover varied means. Though, we may not have all the answers initially, but solutions will continually be vital as we incorporate human-centric evolution.

Emmanuel Asika is Country Head, HP Nigeria

 


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E-Business

Experts Report More than Two Critical Cyber Incidents per day in 2023

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The frequency of high-severity incidents with direct human involvement exceeded two per day in 2023, according to the Kaspersky Managed Detection and Response (MDR) team.

In the latest MDR Analyst Report, they observed this trend across all industries with financial, IT, government, and industrial sectors at the top of the list.

The annual Managed Detection and Response (MDR) Analyst Report provides information about the reported incidents, their nature, and their distribution by industry and geographic region.

It also highlights the most common tactics, techniques and tools attackers used in the past year. These results are based on analysis of MDR incidents detected by the Kaspersky Security Operations Center (SOC).

According to the report, 22.9% of all detected high-severity incidents were recorded in the government sector. IT companies came second (15.4%), closely followed by financial and industrial companies that reported 14.9% and 11.8% of incidents, respectively.

Regarding the nature of these incidents, nearly 25% of them were driven by humans. Just over 20% involved various types of ‘cyber exercises’, which had been previously classified by Kaspersky as targeted attacks but designated as ‘cyber exercises’ upon explicit confirmation by the customer.

The percentage of malware attacks resulting in serious consequences dipped slightly in 2023 compared to previous years, accounting for just over 12% of the total reported critical incidents.

This decline represents the smallest share of high severity incidents in recent years and can be attributed to the “commoditization of attacks”.

This trend reflects the widespread adoption of previously developed tools, originally designed for conducting targeted campaigns which, due to deliberate or accidental leaks, have become common. These tools are now being repurposed in attempts to implement fully automated attack scenarios.

The 2023 MDR’s report, also found that the proportion of incidents involving the detection of targeted attack artefacts, publicly available critical vulnerabilities and the use of social engineering was around 4-5%.

“In 2023, Kaspersky detected a smaller number of high-severity incidents, but observed a simultaneous increase in the number of medium and low severity ones. This redistribution of occurrences is associated with the detection of malware without visible traces of active human participation in attacks, which can be explained by the “commoditization of tools”.

However, it’s important to understand that the low number of high-severity incidents does not necessarily indicate low damage. Targeted attacks are now planned more carefull, and become more dangerous.

Therefore, we recommend the use of effective automated cybersecurity solutions managed with the help of experienced SOC analysts,” comments Sergey Soldatov, Head of Security Operations Center at Kaspersky.

To enhance protection against advanced attacks, companies are advised to implement effective cybersecurity solutions and hire qualified practitioners to manage them or adopt managed security services such as Managed Detection and Response (MDR) and Incident Response.

These products cover the entire incident management cycle from threat identification to continuous protection and remediation. These services will help protect against evasive cyberattacks, investigate incidents and provide additional expertise even if a company lacks security workers.

 


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NDPC Partners Gates Foundation, KPMG on Open Banking Frameworks

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Nigeria Data Protection Commission (NDPC), in partnership with Bill Gates and Melinda Foundation and KPMG are developing open banking frameworks in a move to deepen financial inclusion.

NDPC Partners Gates Foundation, KPMG on Open Banking Frameworks

L-r:; Anna Wallace, Senior Programme Officer for Regulatory and Consumer Protection Technologies at the Bill & Melinda Gates Foundation,; Dr. Vincent Olatunji , national commissioner of the NDPC; and John Anyanwu, KPMG Head of Cybersecurity and Privacy,

This was the focus of discussion when Dr. Vincent Olatunji , national commissioner of the NDPC, received Anna Wallace, Senior Programme Officer for Regulatory and Consumer Protection Technologies at the Bill & Melinda Gates Foundation, and John Anyanwu, KPMG Head of Cybersecurity and Privacy, in Abuja.

The commission revealed in a statement on X (formerly Twitter) that the purpose of the meeting was to discuss open banking frameworks for Nigeria, a project coordinated by the Gates Foundation.

Open banking refers to the practice of providing third-party financial service providers with access to bank account information, transaction data, and other financial data through the use of application programming interfaces.

The meeting served as a pivotal step in recognising NDPC’s crucial role in the project, formalising engagement to ensure robust input in the areas of data protection and privacy.

NDPC emphasised the crucial role of digital identity in the financial sector as well as open banking, stressing the importance of implementing measures to safeguard digital identities to foster trust and confidence

Dr. Olatunji also addressed challenges posed by digital lending companies regarding transparency in data processing activities.

The NDPC Boss noted that the Commission was already working with other stakeholders to tackle the challenges.

He highlighted the misconception among some banks regarding the roles of a Chief Information Security Officer and a Data Protection Officer, emphasising the legal requirement for all data controllers to have a Data Protection Officer.

 

 

 


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32m Attacks Thwarted on World Password Day

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Passwords serve as the foundation of our digital lives, but they also serve as the gateway for cybercriminals to hack into sensitive personal information. Considering their essential function, passwords remain a prime target for increasingly sophisticated cybercriminal attacks.

Therefore, taking proactive measures to safeguard accounts and personal information is imperative.

To mark World Password Day on May 2nd – highlighting the essential role passwords play in protecting our lives online – Kaspersky experts are providing essential tips to enhance password security, ensuring that users data stays out of the hands of attackers.

Weak and simple passwords have always been an attractive target for scammers as cracking them gives criminals access to multiple types of data – personal data, financial information, medical records etc.

Kaspersky telemetry indicates more than 32 million attempts to attack users with password stealers took place in 2023, this followed more than 40 million incursions in 2022.

These alarming statistics highlight the need for users to create strong, unique and varied passwords for different accounts. This way they can mitigate the risks of cyber threats and maintain personal security online.

To enhance password security, Kaspersky experts recommend the following steps and practices:

The ‘association method’ helps create strong and memorable passwords

The association approach involves creating a password from a sequence of words or ideas that have personal significance but are not easily guessable by others. A password can be based on a favourite quote, a memorable song lyric, or a unique combination of objects. This technique generates strong passwords without requiring complex memorisation, helping to maintain security while reducing the risk of forgetting. For example, a phrase “I first visited Paris in 2008” could be transformed into a password “IfvPin2o:o8”.

Are regular passwords too boring? How about emoji?

If using the same password everywhere becomes too much and you lack the imagination to make up something new, emoji-passwords could be a non-standard and safe option. Since they are a part of the Unicode standard, it is potentially possible to use them as passwords.

One of the most significant pros is that scammers cannot brute-force emoji-passwords, since various tools and dictionaries can’t crack combinations like these. More detailed information on how to set up an emoji password and the necessary requirements is available here.

The most obvious option is not the safest one

Using common passwords or default values such as “1234”, “password” or “admin” could make personal data and accounts vulnerable to scammers, since they use automated tools to guess the correct combinations.

It may take several seconds to find the right answer and gain access to personal data. A strong and complicated password includes a mix of letters, numbers, and symbols, while avoiding personal information such as names or birthdays.

Additionally, there are online public free services that allow everyone check how strong their passwords are to mitigate possible risks.

Old, but gold: one account – one password

This practice ensures that if one account is compromised, others remain secure. By creating a unique password for each account, you minimise the damage a hacker can do if they manage to steal one.

This approach isolates security breaches and helps protect sensitive data. According to a global survey, the average user has approximately 8 accounts. Remembering even 2-3 long and complicated passwords (containing up to 15 symbols) could be impossible for the majority of users.

In this case it is both safe and useful to shift the responsibility of remembering all the passwords to a security solution, such as Kaspersky Password Manager.


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