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Integrating Challenged Group in Universal Access Effort

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One section of the Nigeria society that seems not to have been carried along in both services and programmes such as promos by telecommunications operators is the Challenged Group.
Challenged group comprises people with one form of disability or the other which incapacitated them from competing effectively with physically fit in the society.
In recognition of this ugly trend, the Nigerian Communications Commission (NCC) sometime last year held an interactive session with the group and found that they are left out and exposed to compete with physically fit in the society in the use of services provided by telecom operators when their disability did not allow them.
It was in view of this that the commission held a consultative forum with operators in the telecommunications industry in July last year on how to assist this group and old people through a special service and tariff.
Ms. Lola Emekporia, director, Consumer Affairs, NCC, said the commission also discovered from the commission’s interaction with the group that they constitute 25 per cent of the society. She stressed the need for urgent attention as to the way services are provided in order that they are carted for.
It was also noticed she added, that billing platform that support checking of account balance through short message service does not accommodate this group as those of them that are visual impaired can not know their account balance. Deactivation of audio/voice prompt facility used by visual impaired people by GSM operators. It added that the operators that have not deactivated the service charge between N20 to N25 for using that service. It was observed that promotions run by operators exclude challenged group by the way it is structured.
The neglect being suffered by the challenged group and old people in the country by telecommunications service providers is not specific to Nigeria, they are as well faced with similar neglect in some others countries that informed the focus of the International Telecommunications Union (ITU) Asia-Pacific Regional Forum on Mainstreaming ICT Accessibility for Persons with Disabilities, held in Bangkok, Thailand from 25 to 27 August 2009. The forum shared a range of critical policy and regulatory measures to promote accessible information and communication technologies (ICT) for persons with disabilities.
The Forum was hosted by the Ministry of Information and Communication Technology (MICT) of Thailand, and marked the first coordinated effort to promote implementation of the ICT provisions of the United Nations Convention on the Rights of Persons with Disabilities (UN CRPD). The Convention puts rights to ICT accessibility on a par with well-recognized rights to accessibility to transportation and the physical environment, such as ramps to buildings for those in wheelchairs.
The Forum was opened on behalf of Ranongruk Suwanchawee, Minister of Information & Communication Technology for Thailand, who in her message to delegates called the UN CRPD "a significant step for all of humanity, since its main purpose is to protect and ensure the full and equal enjoyment of all human rights and fundamental freedoms by all persons with disabilities, and to promote respect for their inherent dignity."
It is expected that the UN Convention will make assistive ICT technologies as common as wheelchair ramps and audible signals for traffic lights, which have already become standard in many parts of the world. Assistive technologies include screen readers (which read content from websites out loud for the visually impaired), captioning or sign language on television for the deaf, cell phones that include features such as special volume control, large character touch pads and predictive text features, as well as the adoption of accessible website design by both the public and private sectors.
As of last month, 142 countries have signed the UN CRPD. "The 64 nations that have already ratified the convention represent over two-thirds of the world’s population. Gaining the right to ICT access for the 650 million persons living with disabilities around the world has made the legislative, policy and regulatory activities related to digital accessibility a major priority among ITU Member States," said Sami Al-Basheer, director of ITU’s Telecommunication Development Bureau.
The number of persons with disabilities is increasing worldwide, due to aging populations in some countries, as well as war and civil conflict, natural disasters, malnutrition and other causes.
ITU organized the Forum together with the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP). The event welcomed some 140 participants from 21 countries, including policy makers, regulators, operators, industry representatives, NGOs and disabled persons organizations, as well as experts and ICT professionals including disabled persons from across the region and beyond.
It was supported by the National Telecommunications Commission of Thailand (NTC), Australia’s Department of Broadband, Communications and the Digital Economy (DBCDE), and the National Electronics and Computer Technology Center (Nectec).
Dr Eun-Ju Kim, head of the ITU Regional Office for Asia and the Pacific, said the Forum demonstrated that the Asia-Pacific region is leading the ICT accessibility agenda of the UN CRPD through multi-stakeholder partnership. "There is significant momentum in the region and a great level of awareness of the need to promote ICT accessibility. This Forum enabled countries in the region to not only provide a platform to all stakeholders but also share their innovative practices," she said.
The Government of Thailand, which has ratified the UN CRPD, is working on implementation by establishing learning centres nationwide that include assistive technologies such as Braille printers and digital talking books for use by the visually impaired. There are also plans to use closed captioning for television programming to promote use by hearing impaired users.
ITU and its partner, the Global Initiative for Inclusive ICTs (G3ict), recently teamed up to develop an online Toolkit for Policy Makers on e-Accessibility & Service Needs for Persons with Disabilities, to assist national regulators, policy makers and legislators to implement measures and foster national programmes supporting the digital accessibility agenda of the CRPD. At the same time, ITU is a major champion of the role of agreed international standards for ICT accessibility development. ICT accessibility standards applied to different technologies will help manufacturers gain access to global markets and leverage economies of scale in production and distribution. Users benefit through lower costs and the assurance that equipment will integrate and work efficiently with other ICT systems.
At the consultative forum NCC held with telecom operators, service providers pledged their willingness to support the challenged group through implementation of policies geared towards the benefit of members of the group.
Olajide Aremu, technical manager, Globacom, said that there should be clear policy on what is expected of operators to implement to assist the challenge group.
Operators were urged to look at designing a programme or service for the challenged group as part of their over all marketing strategy and not as if they doing the group a farvour, as such effort forms part of universal access which ensures that nobody is left behind in the provision of telecommunications services.
Deolu Ogunbanjo, president, National Association of Telecommunications Subscribers of Nigeria (Natcomms) said that his association had made representation to NCC at the commission’s consumer outreach programme held in Ile-Ife, in which they are seeking implementation of certain service and policies in favour of the challenged group.
He noted that the use of voice prompt to check account balance is yet to be implemented by GSM operators except GloMobile that charge for the service. He said if other operators in the GSM space which accounts for greater percentage of subscribers as well as coverage, provide the voice prompt platform for checking of account balance it would have taken care of agitation of blind people in the society.
Ogunbanjo, added that Code Division Multiple Access (CDMA) service providers have both platforms on their network and are not charging for it.
He also emphasized on the need for operators to provide a system that allows deaf people to lodge complain and solve problems associated with service provision through data on their phone, which presently is not available. He explained that the argument by operators that such people could use internet and send email to their customer care department, did not provide access to greater percentage of deaf people as most of them don’t have access to the internet especially those living in rural areas.
Challenged group are as important as physically feet in the society and therefore should be carried along especially in the provision of telecommunications services by address their unique challenge through the provision peculiar services. NCC as the regulator of the industry need to monitor effectively the implementation of recommended challenged group and old people oriented services by telecommunications operators, in line with the United Nations Convention on the Rights of Persons with Disabilities (UN CRPD).

 

 


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Dimension Data Nigeria Secures ₦20Billion Funding to Strengthen Digital Infrastructure

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Dimension Data Nigeria has raised ₦20 billion (approximately $13.7 million) through a bond programme under Dimension Data SPV Funding Plc, following approval from the Securities and Exchange Commission of Nigeria.

This initiative aims to strengthen Nigeria’s digital infrastructure by addressing gaps in fibre coverage, limited enterprise connectivity, and increasing demand for cloud, fintech, digital services, and Artificial Intelligence.

The integrated IT solutions provider stated that the capital will be used to fund long-term investments in expanding network capacity, enhancing resilience, and supporting carrier-grade and enterprise services as data consumption continues to accelerate nationwide.

Speaking at a documentation and regulatory clearances event in Lagos, managing director, Gbenga Olabiyi, said sustained infrastructure investment is critical to maintaining competitiveness and enabling future growth.

He noted that strategic upgrades would help future-proof operations, reduce service disruptions, and allow the company to scale efficiently as business and consumer demand for cloud, fintech, and other digital services intensifies.

The bond programme is backed by private equity firm Mbavaa Partners Limited, whose managing partner, Shatse Kakwagh, described the transaction as a milestone that unlocks long-term capital for expansion.

He highlighted that strong ratings and an oversubscribed first issuance show investor confidence in Dimension Data’s execution and growth potential.

The fundraising comes as Nigeria confronts persistent infrastructure gaps, including limited metro and last-mile fibre coverage and rising enterprise connectivity needs.

Government intends to deploy 90,000 kilometres of fibre nationwide under Project Bridge aim to expand internet penetration and lower access costs.

 


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MTN Nigeria Posts Record N1.70 Trillion Pre‑Tax Profit, Declares N20 Dividend for 2025

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MTN Nigeria Communications Plc has recorded a landmark turnaround in 2025, posting a pre‑tax profit of N1.70 trillion, reversing a loss of N550.3 billion in 2024 as the company emerged from a rough patch driven largely by foreign exchange volatility.

MTN Nigeria Posts Record N1.70 Trillion Pre‑Tax Profit, Declares N20 Dividend for 2025

MTN Nigeria

The telecom giant said the performance reflects a “significant turning point” in its corporate and financial trajectory, underpinned by improved macroeconomic conditions, strong service‑revenue growth, and tightening operational efficiency.

Profitability, Revenue, and Dividend

For the full year 2025, MTN Nigeria reported profit after tax of N1.11 trillion, compared with a loss after tax of N400.4 billion in 2024, while earnings per share rose to N53.07 from a negative N19.05 a year earlier.

Total revenue grew 54.9% year‑on‑year to N5.20 trillion, with service revenue up 55.1% to N5.17 trillion, driven mainly by data, voice, and fintech services.

The company’s board proposed a final cash dividend of N15 per share, bringing the total dividend for the 2025 financial year to N20 per share. Dividends will be paid electronically to shareholders on the register as of April 8, 2026, subject to completed e‑dividend mandates.

This payout is one of the largest single‑year dividends in Nigerian corporate history, signalling strong cash‑flow generation and management confidence in the company’s earnings quality.

Fourth‑Quarter Momentum and Customer Base

MTN Nigeria’s fourth‑quarter performance was particularly robust, with pre‑tax profit surging 248.8% year‑on‑year to N569.6 billion, compared with N163.3 billion in Q4 2024.

The company’s mobile subscriber base reached 87.3 million at year‑end, up 7.9% from the previous year, reinforcing its position as Nigeria’s largest telecom operator by subscribers.

Active data users grew by 11.6% to 53.2 million, and smartphone penetration rose to 66.1%, reflecting the deepening shift toward data‑driven services and digital lifestyles among Nigerians.

Data, Fintech, and Voice Growth

Data was the biggest growth driver, with data revenue up 74.5% to N2.78 trillion and data traffic increasing 34.0%, amid rising demand for mobile broadband and video streaming.

Voice revenue also climbed strongly, rising 42.1% to N1.85 trillion as tariffs and usage patterns adjusted to more stable exchange‑rate conditions.

Fintech revenue surged 79.7% to N191.3 billion, underscoring the rapid expansion of MTN Nigeria’s mobile money ecosystem and the growing role of digital financial inclusion in the country’s economy.

Cost Management and EBITDA Leap

Operating leverage improved markedly, with cost of sales rising 30.3% and operating expenses up 16.7%, both growth rates below the 55% revenue expansion.

EBITDA jumped 108.9% to N2.74 trillion, lifting the company’s EBITDA margin into the mid‑to‑high 50% range, ahead of its prior guidance.

Management attributed the improvement to a more stable foreign‑exchange market, moderated inflation, and sustained demand for data and digital services, as well as disciplined cost control.

FX Recovery and Capital Expenditure

Foreign exchange performance was a major swing factor: MTN Nigeria recorded a net FX gain of N90.3 billion in 2025, compared with a N925.4 billion FX loss in 2024.

The turnaround followed settlement of outstanding letters of credit and a deliberate reduction in dollar‑denominated exposure, which helped insulate earnings from earlier currency shocks.

Capital expenditure excluding leases rose 126.2% to N1.00 trillion, as the company invested heavily in network capacity, coverage, and digital infrastructure, including fibre rollout and 4G/LTE upgrades.

Despite the higher capex, free cash flow soared 215.5% to N1.2 trillion, indicating that the expansion is being funded internally without straining the balance sheet.

Balance Sheet and Shareholder Value

The company’s balance sheet strengthened materially, with total assets up 28.7% to N5.40 trillion and shareholders’ equity turning positive after several years in deficit.

Shareholders’ funds rose 219.8% to N548.7 billion, while retained earnings closed at N400.4 billion, compared with negative N607.5 billion in December 2024.

In the stock market, MTN Nigeria’s shares recently traded around N760, making it the most capitalised company on the Nigerian Exchange with a market valuation of about N16 trillion.

The stock has gained 33% in February 2026 alone, taking year‑to‑date returns to 49%, following a 155.5% rally in 2025, which investors see as a vote of confidence in the company’s turnaround story.

Outlook and Strategic Guidance

Management maintains a medium‑term service‑revenue growth guidance of at least low‑20% annually, underpinned by ongoing data and fintech expansion as well as gradual price adjustments.

The group has also revised its EBITDA margin guidance upward to the mid‑to‑high 50% range, signalling sustained profitability even as the company continues to invest in network and digital infrastructure.

Analysts note that MTN Nigeria’s 2025 performance not only restores investor confidence but also sets a benchmark for other Nigerian corporates navigating FX‑linked risks and regulatory uncertainty.


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Alerzo Liquidates Delivery Fleet as N4.38bn Moniepoint Loan Row Deepens

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Nigerian B2B e‑commerce platform Alerzo is disposing of large parts of its delivery fleet, including buses, motorcycles, and operational vehicles, as it contends with a N4.38 billion debt owed to Moniepoint Microfinance Bank.

Alerzo Liquidates Delivery Fleet as N4.38bn Moniepoint Loan Row Deepens

Alerzo

Footage of the company’s facility in Ibadan, packed with dusty Alerzo‑branded motorcycles and buses, circulated on social media on Thursday, with a background voice inviting buyers to purchase the vehicles in bulk. The asset sale follows a Federal High Court order in Lagos that froze Alerzo’s accounts and assets after the company defaulted on a N5 billion working‑capital loan obtained in January 2025 from Moniepoint.

By December 2025, the outstanding balance on the loan reached N4.38 billion, with interest still accruing.

While Alerzo has not issued an official public statement, insiders close to the company attribute the business downturn to the harsh macroeconomic conditions in Nigeria, including rising fuel and logistics costs, inflation‑driven price pressures, and tight credit. “They tried their best. They did everything to stay afloat and keep several young Nigerians under their employment, but several economic factors were against them,” said a source close to the company.

Facing severe financial strain, Alerzo reportedly turned to Moniepoint in early 2025 for emergency funding to stabilise operations and maintain inventory supply to retailers. The facility was initially structured as an 18‑month loan, with a clause allowing Moniepoint to recall it immediately in case of default. Despite a demand letter issued on November 18, 2025, Alerzo allegedly failed to fully repay the debt, triggering the bank’s legal action.

In January 2026, the Federal High Court in Lagos granted Moniepoint Microfinance Bank Limited a Mareva injunction against Alerzo Limited and its associates, directing all financial institutions to freeze accounts and assets linked to the defendants pending the resolution of the case. The bank’s suit names Alerzo Limited, its Managing Director Adewale Opaleye Adesina, three guarantors – Opaleye Bukola Modinat, Dauda Hakeem Omotayo Taiwo, and the Singapore‑based Alerzo PTE Limited – as defendants. Court documents show that Alerzo sought the N5 billion facility through a board resolution dated January 20, 2025, to meet working capital and inventory supply needs.

Moniepoint argued that despite the demand notice, the defendants did not liquidate their obligation, leaving a N4.38 billion balance as of December 3, 2025. The bank also complained of difficulties in serving court processes on some guarantors at their known addresses, with the Singapore‑registered entity requiring substituted service via courier.

Alerzo’s Chief Executive Officer, Adewale Opaleye, has since clarified that the company is only selling scrap vehicles and not its core operational fleet. He stated that Alerzo still operates over 400 active delivery vehicles, and the sale of the idle and damaged units does not signify a full shutdown of logistics operations. According to Opaleye, the disposed assets were mainly old or non‑functional units withdrawn from service, and the exercise forms part of an internal asset‑optimisation drive unrelated to the Moniepoint loan dispute.

Founded as a B2B e‑commerce and distribution platform, Alerzo developed a network that supplied fast‑moving consumer goods directly to neighbourhood retailers, cutting out middlemen and promising lower prices, faster delivery, and improved stock efficiency for small shops. At its peak, the company raised about $20 million in venture funding and expanded across Lagos, Oyo, Ogun, and other southwestern states, employing hundreds of staff and building a large fleet of delivery vehicles.

However, the capital‑intensive logistics and low‑margin nature of the business began to weigh heavily on the balance sheet, especially as fuel, maintenance, driver salaries, and warehousing costs surged. By 2023, Alerzo had initiated layoffs to cut costs and restructure operations, reflecting the broader pressure on Nigerian startups that scaled up during the 2020–2022 venture‑capital boom but now struggle with tighter funding, higher operating costs, and slower growth.

Alerzo’s situation echoes wider challenges facing the Nigerian tech ecosystem, where several once‑promising startups have shut down or scaled back operations since 2023, underscoring the risks of high‑burn logistics models in a difficult macro environment and the need for tighter alignment between unit economics, funding runway, and real‑market conditions.


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