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MTN Nigeria Denies Sharing Identifiable User Data

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MTN Nigeria has refuted claims it is sharing identifiable customer data with third parties as part of efforts to curb the spread of COVID-19, according to IT Web Africa.

MTN Nigeria Denies Sharing Identifiable User Data

Digital rights campaigners, including Paradigm Initiative, have expressed concern over consumer privacy.

On April 6, the GSMA released COVID-19 privacy guidelines, which includes to help counter misinformation and raise awareness of data sharing.

The Nigerian Governors Forum (NGF) is understood to have collaborated with telcos regarding response to the COVID-19 pandemic, and according to a Paradigm Initiative report, MTN entered into a data-sharing partnership with the state governors to mine and provide its users’ data “to profile States vulnerability to the spread of the coronavirus.”

Paradigm Initiative Nigeria stated that regardless of the intention, the reported sharing or potential sharing of users’ personal data by MTN with the NGF will constitute a breach of users’ trust and a violation of their right to the privacy of their data – especially if the data being shared is personally identifiable

The online rights organisation insisted that MTN has no power to use, distribute or grant third-party access for the processing of users’ data as information such as travel history, current location, and others are private and not commodity.

Adeboro Odunlami, legal officer, Paradigm Initiative, said: “MTN and other network mobile operators must stay within bounds of industry ethics including the principles surrounding data sharing and data protection in conducting any CSR initiative (if this is the claim) in this austere time. We stated in the press release that the mobile network operator could share non-personally identifiable data; that is, data that cannot be used on its own to trace or identify a person/data subject. We are not certain that MTN is sharing personally identifiable data and we stated as much in the press release, but this also raises another duty of MTN to be transparent with its subscribers on its relationship with the NGF and the kinds of data being shared.”

Odunlami referred to the role of the Nigeria Data Protection Regulation (NDPR) and National Information Technology Development Agency regarding data privacy legislation.

He said: “While we yet advocate for a proper Data Protection Law and more expansive legislation around subjects like this, I believe the NDPR can provide a bit of guidance on this. To be honest, Nigeria needs to do better in protecting data subjects and providing laid down laws and regulations that define processes of such nature.”

Tobechukwu Okigbo, chief corporate services officer at MTN Nigeria, said the company’s contribution to the Nigeria Centre for Disease Control as well as to federal and state governments through the NGF has been “to ensure they can stay connected, have the data they need to target response including a bespoke vulnerability assessment for each state, and can continue to deliver governance remotely during this period.”

Okigbo insisted that this does not involve sharing of identifiable user data.

“In doing this, it is important to note that we are not breaching any privacy regulation, because we are not offering customer data to the NGF. The analysis will be done using completely anonymised data. The data will be external, aggregated, non-identifiable with no single subscriber information, which is fully in compliance with GSMA standards on COVID-19 use cases and the NDPR.”


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New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

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The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.

The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.

In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.

Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.

Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.

“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.

 


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MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

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MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.

The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.

MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.

Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.

The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.

“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,

The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.

Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.

The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.

MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.

As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.

The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.


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NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.

Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.

This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.

Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.

The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.

Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.

NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.


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