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N1.17Bn Fine Tears Telecom Industry Apart

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(L-r): Segun Ashaye, director, Wale Thomas, managing director, Ms. Funmi Somade, general mamanger, Online and Tobi Asehinde, Web consultant, all of Revive Technologies Limited during the Company's online retail mart flag off on Monday
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The recent N1.17 billion sledge hammer on the four major mobile operators in the country for allegedly failing in their key performance indicators has thrown up a varied assortment of issues ranging from the mundane to the call by hitherto unknown group for the probe of subsidy regime in the industry, Nigeria CommunicationsWeek can now report.

As the opinion on the fines swung left and right, the Nigeria Communications Commission (NCC), at the weekend descended harder on the operators with additional N2.5 million daily fines each on the telcos for their continued failure to pay up their earlier sanctions.

NCC said it was going ahead with the sanction and the additional daily fines for default on the operators after the telcos failed to put up convincing case for their inabilities to provide quality of service to Nigerians.

But in a twist, Telecommunications Customers Association (TeCA), a hitherto unheard of group, has called on the national assembly to probe subsidies in the telecom sector.

Elsewhere, the National Association of Telecommunications Subscribers of Nigeria (Natcomms), an organized consumer advocacy group, said that the fines should be paid to subscribers as they are the ones suffering from the poor quality of service.

In its reaction, Nigeria Internet Group (NIG) said the fine is a waste of time as the money imposed as sanctions could be realized by operators in a matter of minutes.

Association of Licensed Telecommunications Operators of Nigeria (Alton), the body responsible for all telecommunications companies and those providing subsidiary services to telecommunications service providers in Nigeria, said that the NCC’s sanction came as a surprise to it.

Alton, said that the regulator was yet to address various challenges militating against the progress of the sector.

Nigeria CommunicationsWeek gathered that the matter came to a head after the NCC fined the four mobile operators N1.17 billion for poor quality of service.

MTN Nigeria and Etisalat were fined N360 million each while Airtel Nigeria and Glo Mobile were asked to pay N270 million and N180 million respectively.

As the NCC stuck to their guns, the operators pleaded for understanding but after a meeting failed to find a way out between them, the apex regulatory body invoked additional N2.5 million daily fines for default on the telcos.

NCC also said that it may withhold regulatory services to the affected operators including issuance of new numbers or entertaining any requests from them.

Nigeria CommunicationsWeek gathered that the skirmish between the regulator and the operators is drawing commentaries from different quarters.

Kennet Obinwa and Rasheed Umar, president and secretary respectively of TeCA last week took paid advertorials in major newspapers titled: ‘Pay Customers, Not NCC’ petitioned the NCC to direct GSM companies to refund customers their money within the next five days at the end of which it will approach the courts for the enforcement of its rights.

The group asked “what has NCC lost that it should demand our money should be paid to it? Does NCC have a way of giving us the money or do they want to pay it into Nigeria’s coffers for politicians to steal? NCC is one of the richest government agencies in Nigeria. NCC collects annual operating levy from all telecommunications service providers and this runs into billions every year; what are they doing with it apart from paying themselves fat salaries and allowances?,”

Also, Bayo Banjo, president of Nigeria Internet Group (NIG) said the fine is a waste of time as the money imposed as sanctions could be realized by operators in a matter of minutes.

 “If NCC must impose fines, it must be vested with similar powers as the Central Bank of Nigeria (CBN) to punish any erring operator. The NCC should allow the operators keep the money and invest it in stolen generators and other infrastructure to improve quality of service.”

Deolu Okubanjo, national president, National Association of Telecommunications Subscribers (Natcomms), told Nigeria CommunicationsWeek that the fines should be paid to subscribers as they are the ones suffering from the poor quality of service and sees no reason operators should pay the fines to NCC.

“We held a national meeting and concluded that subscribers should be compensated. Operators should compensate subscribers and not government as the NCC represents the government because we are being shortchanged,” said Okubanjo who is widely known in the telecom sector.

Okubanjo however called on mobile operators’ umbrella body, the Association of Licensed Telecom Operators of Nigeria to sort out the issues with NCC to avoid escalation.

But Alton said that the NCC’s sanction came as a surprise to it, stressing that the regulator was yet to address various challenges mitigating against the progress of the sector.

Gbenga Adebayo, chairman of the group, bemoaned the situation, adding that the basis for the fine did not reflect the problems the sector was facing. He stated that the commission acted against the fact.

The NCC had set up the following KPIs for the operators to meet, 98 per cent Call Setup Success Rate (CSSR), two per cent Call Drop Rate (CDR), 98 per cent HoSR, One per cent Standalone Dedicated Control Channel (SDCCH), 96 per cent Call Completion Rate (CCR) and two per cent Traffic Congestion ratings (TCH CoNG), but according to the regulator, none of the operators met its target within the period of March and April under review.

Nigeria CommunicationsWeek gathered that the affected operators, times without number, had identified poor infrastructure, poor power supply, vandalism and capacity crunch, among others, as being responsible for their poor service delivery in the country.

NCC on its part said these challenges are not new to the Commission adding the issue of Quality of Service (QoS) has been in discussion for six years until finally January this year the QoS guidelines were gazetted; and then there was need for the Commission to apply sanctions to the service providers that did not meet the key performance indicators.

The commission was invoking the provisions in the laws establishing it which requires operators to meet with the minimum standard of quality of service including the key performance indicators, (KPIs) set for them.

On the suggestions that the fines be paid to the subscribers, Tony Ojobo, public affairs director at NCC said that paying to the subscribers “are not only trite but will not serve as deterrent. Our rough calculations showed that sharing the N1.17 billion to 99 million active subscribers in the network, would amount to an average of no more than N10 per subscriber.”

He said that “this suggestion is tantamount to supporting the operators to continue to provide poor quality of service as it would be easier for operators to credit subscribers with this amount than pay penalties for poor services rendered.

Ojobo reasoned that acceding to the TeCA’s demands was capable of derailing the regulatory processes set in place by the commission to achieve acceptable quality of service in the networks within the foreseeable future.

The NCC spokesman said that that prior to the vexatious penalty, the telcos had promised improved services to customer by March 2012 but that did not materialize.

“There was a meeting between the service providers and the Commission where they had made commitments that by March this year we were going to see noticeable improvements in the Quality of service offered; but of course as at March we still didn’t see any noticeable improvement rather we observed very, very, very poor Quality of service on all the networks,” he stated.

 

Emeka Oparah, vice president, corporate communications at Airtel Nigeria had stated a forthnight ago in a facebook posting that the regulator ought to pay annual subvention to the telcos rather than fine them considering the hazards they undertake in providing service to Nigeria.

 

“I think its time the operators took off the gloves and engage both NCC and NASS (National Assembly – Nigerian parliament). Let’s talk about QoS. Has anybody asked what’s responsible for the poor QoS? Is it unwillingness by the operators, who actually stand to gain when the network is good? Or some people are shirking their responsibilities and only playing to the gallery? Let’s take Abuja for example: there (is) a law which prevents operators from building base stations in the FCT and so since 2005 operators haven’t gotten approval to build new sites. How can QoS be improved? And both NASS and NCC are based in Abuja!!! At NASS in Asokoro, (Abuja suburb) coverage is atrocious…has anybody asked why? Operators cannot install inbuilding solutions there for ‘security reasons.’ Operators pay NCC 2.5 per cent of their annual revenue as operationg levy fee…what has NCC done with the over $2 Billion it has collected in the past 11 years,” wrote Oparah.


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Firm Shares Tips for Updating Your Digital Habits for an AI-driven World

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As smart devices with artificial intelligence (AI) tools, and always-on services become part of everyday life, the cybersecurity habits many people formed a few years ago may no longer be enough.

From AI-powered scams to social media trends that encourage users to upload personal details, the way people interact online is changing quickly. Ensuring that you stay secure now requires small, deliberate actions in your daily digital behaviour. Experts from Kaspersky, a global cybersecurity and digital privacy company, share the below advice to stay safe online.

  1. Be cautious with verification requests. Many scams now mimic legitimate verification processes, asking users to confirm accounts, update payment details, or approve login attempts. Because people are used to frequent security prompts, it is easy to respond automatically. Pause before sharing verification codes or personal information and independently verify requests through official websites or by contacting service providers directly.
  2. Cultivate healthy AI usage habits. AI agents, chatbots and multimedia-generating apps can be convenient and entertaining, but uploading high-resolution photos or personal information carries privacy implications. Facial images can function as biometric identifiers, and once shared with an online service, be it AI or a social network, control over how that data is stored or reused may be limited. Before using AI tools, review privacy policies, minimise the personal information they provide, and avoid uploading sensitive documents or confidential content.
  3. Do your homework on AI. For parents, the rise of AI assistants introduces another dimension. While AI tools can help in making education interactive and gamified, children may turn to AI tools for homework support or entertainment without fully understanding how their data is used or how to evaluate responses critically.

Open conversations about responsible AI use, privacy awareness, and the importance of not oversharing personal information can help children build safe digital habits from an early age.

  1. Audit your online subscriptions. Reducing digital exposure is another simple but often overlooked step. Over time, unused subscriptions, dormant accounts, and forgotten apps accumulate personal data and payment details. Regularly reviewing subscriptions, deleting unused accounts, and checking which apps have access to personal information can significantly reduce risks of this data being leaked.
  1. Secure your devices and home. Device longevity and smart home security also play an important role. Older devices that no longer receive security updates may contain unpatched vulnerabilities.

Ensure that smartphones, laptops, routers, and smart home devices are running the latest firmware and are protected with strong passwords and multi-factor authentication. Changing default passwords on connected devices and securing home Wi-Fi networks are essential steps in protecting both personal data and physical spaces.

As technology and AI becomes more integrated into daily life, security is less about dramatic measures and more about consistent, informed habits.

“Technology evolves quickly, and our online behaviour should keep pace,” says Brandon Muller, Technical Expert for the Middle East and Africa region at Kaspersky. “Take time to review privacy settings, app permissions, and connected third-party services, removing anything that is no longer needed. By being more deliberate about what we share, how we verify requests, and how we manage our devices, we can significantly reduce exposure to modern cyber risks while enjoying all the benefits of new technologies.”


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EU Pumps €290m into Nigeria’s Digital, Health, Agri Sectors

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European Union has unveiled a €290 million investment package for Nigeria, targeting key sectors including digital infrastructure, healthcare manufacturing, agriculture, and migration management.

EU Pumps €290m into Nigeria’s Digital, Health, Agri Sectors

The announcement was made during the eighth Nigeria–EU ministerial dialogue in Abuja, co-chaired by Yusuf Tuggar and Kaja Kallas. European officials said the funding, part of the EU’s Global Gateway strategy, is designed to strengthen Nigeria’s economy and deepen bilateral cooperation.

The digital sector received the largest allocation, with €131 million set aside to expand connectivity and improve digital services. The initiative aims to deploy about 90,000 kilometres of fibre-optic cable, providing internet access to roughly 33 million Nigerians.g

The programme will also support digital public infrastructure and develop Nigeria’s tech talent pipeline. In the healthcare sector, the European Investment Bank and the Bank of Industry Nigeria signed a €50 million financing agreement to boost local manufacturing of pharmaceuticals, vaccines, diagnostics, and medical devices.

Managing Director of BoI, Olasupo Olusi, described the deal as transformative, saying: “This partnership marks a pivotal step in Nigeria’s journey from being a major importer… to becoming a competitive producer.” EIB Vice-President Ambroise Fayolle added: “We support national health security while improving the resilience of supply chains.”

Another €85 million agreement will support agricultural value chains, particularly cocoa and dairy production, with funding aimed at improving productivity and supporting smallholder farmers and agribusinesses.

EU Commissioner Jozef Sikela said the investment would help Nigeria reduce reliance on imports and scale local production capacity.

The package also includes €16 million for migration management, focusing on reintegration of returnees and efforts to combat human trafficking. Kallas emphasised the broader significance of the partnership, stating: “In the current geopolitical context, the European Union is keen to enhance its partnership with Nigeria.”

Officials noted the investments align with continental goals such as the African Union target of producing 60 percent of vaccines locally by 2040, and the African Continental Free Trade Area framework for regional trade.

The EIB also revealed it has invested over €2.3 billion in Nigeria since 1978, supporting infrastructure, climate resilience, innovation, and small business development.


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Kaspersky, AFRIPOL Conduct Joint Cybersecurity Training for African law Enforcement

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As part of a joint initiative with AFRIPOL, Kaspersky provided cybersecurity training courses for law enforcement representatives from 23 African countries, unfolding the fundamentals of Security Operations Center (SOC) activities and advanced threat hunting techniques.

As cyberthreats continue to grow in scale and complexity, strengthening the technical capabilities of law enforcement agencies has become an important priority worldwide. Through knowledge-sharing programmes, technology companies can contribute practical expertise gained from real-world cyber investigations and threat analysis.

Such collaboration helps equip law enforcement professionals with the skills and tools needed to investigate digital crimes more effectively and strengthen cybersecurity capabilities.

From November 2025 to March 2026, around 40 African officers from 23 countries* received “Security Operations and Threat Hunting” training, provided as part of the cooperation agreement between Kaspersky and AFRIPOL signed in 2024. During the training, African officers gained practical knowledge of Security Operations Center (SOC) activities and modern cyber-defence practices.

The programme covered key aspects of threat detection and incident investigation, including how to identify malicious activity in Windows and Linux environments, analyse attacker tactics, techniques and procedures (TTPs) and use threat intelligence to uncover advanced threats.

As part of the training, a series of online Q&A sessions were organised, providing participants with the opportunity to engage directly with experts and course authors from Kaspersky’s Security Services team. These sessions allowed attendees to clarify complex topics, discuss practical cases and receive additional insights, reinforcing the learning experience and ensuring a deeper understanding of key cybersecurity concepts.

“Cybercrime today is highly sophisticated, borderless and constantly evolving, which means no single organisation can tackle it alone. This is why cooperation and knowledge sharing between the private cybersecurity sector and law enforcement agencies are so critical. Our long-standing collaboration with AFRIPOL demonstrates the value of this approach.

“Over the years, Kaspersky and AFRIPOL have worked together to better understand the cyberthreat landscape across Africa and to support international efforts aimed at disrupting cybercrime. By continuing to invest in training and capacity building, we aim to support law enforcement professionals with the expertise they need to investigate digital crimes effectively and contribute to building a safer and more trusted digital environment for everyone,” says Yuliya Shlychkova, Vice President, Public Affairs, at Kaspersky.

“Strengthening the capabilities of law enforcement agencies is essential to effectively address the growing complexity of cybercrime across the African continent. Initiatives such as this training programme play an important role in equipping officers with the practical skills needed to investigate cyber incidents, analyse digital evidence and respond to emerging threats.

“Cooperation with partners from the private cybersecurity sector, such as Kaspersky, helps law enforcement agencies stay informed about the latest threat trends and investigative approaches.

“We highly value this collaboration and the opportunity it creates to further develop the cybercrime response capabilities of AFRIPOL member countries,” says Dr Mohammed Benaired, Head, Training and Capacity Building Division at AFRIPOL.

In 2024, to further enhance global efforts to combat cyber offenses, Kaspersky and AFRIPOL signed a cooperation agreement in preventing and fighting cybercrime.

Covering a period of five years, the document formalises and facilitates cooperation between the company and the law enforcement agency in sharing threat intelligence data on the latest cybercriminal activities and entails the provision of assistance and know-how in information security analysis.

Kaspersky Expert Training is used by numerous organisations and academic institutions to advance their skills in battling against cybercrime. Since the inception of this online training programme, Kaspersky experts have trained more than 3,000 specialists from 50 countries around the world.

Providing their expertise with 12 educational courses, they share their insights on advanced tactics and strategies in Reverse Engineering, Threat Hunting, Incident Response and more – each divided by the level of students’ experience.


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