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N1.17Bn Fine Tears Telecom Industry Apart

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(L-r): Segun Ashaye, director, Wale Thomas, managing director, Ms. Funmi Somade, general mamanger, Online and Tobi Asehinde, Web consultant, all of Revive Technologies Limited during the Company's online retail mart flag off on Monday
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The recent N1.17 billion sledge hammer on the four major mobile operators in the country for allegedly failing in their key performance indicators has thrown up a varied assortment of issues ranging from the mundane to the call by hitherto unknown group for the probe of subsidy regime in the industry, Nigeria CommunicationsWeek can now report.

As the opinion on the fines swung left and right, the Nigeria Communications Commission (NCC), at the weekend descended harder on the operators with additional N2.5 million daily fines each on the telcos for their continued failure to pay up their earlier sanctions.

NCC said it was going ahead with the sanction and the additional daily fines for default on the operators after the telcos failed to put up convincing case for their inabilities to provide quality of service to Nigerians.

But in a twist, Telecommunications Customers Association (TeCA), a hitherto unheard of group, has called on the national assembly to probe subsidies in the telecom sector.

Elsewhere, the National Association of Telecommunications Subscribers of Nigeria (Natcomms), an organized consumer advocacy group, said that the fines should be paid to subscribers as they are the ones suffering from the poor quality of service.

In its reaction, Nigeria Internet Group (NIG) said the fine is a waste of time as the money imposed as sanctions could be realized by operators in a matter of minutes.

Association of Licensed Telecommunications Operators of Nigeria (Alton), the body responsible for all telecommunications companies and those providing subsidiary services to telecommunications service providers in Nigeria, said that the NCC’s sanction came as a surprise to it.

Alton, said that the regulator was yet to address various challenges militating against the progress of the sector.

Nigeria CommunicationsWeek gathered that the matter came to a head after the NCC fined the four mobile operators N1.17 billion for poor quality of service.

MTN Nigeria and Etisalat were fined N360 million each while Airtel Nigeria and Glo Mobile were asked to pay N270 million and N180 million respectively.

As the NCC stuck to their guns, the operators pleaded for understanding but after a meeting failed to find a way out between them, the apex regulatory body invoked additional N2.5 million daily fines for default on the telcos.

NCC also said that it may withhold regulatory services to the affected operators including issuance of new numbers or entertaining any requests from them.

Nigeria CommunicationsWeek gathered that the skirmish between the regulator and the operators is drawing commentaries from different quarters.

Kennet Obinwa and Rasheed Umar, president and secretary respectively of TeCA last week took paid advertorials in major newspapers titled: ‘Pay Customers, Not NCC’ petitioned the NCC to direct GSM companies to refund customers their money within the next five days at the end of which it will approach the courts for the enforcement of its rights.

The group asked “what has NCC lost that it should demand our money should be paid to it? Does NCC have a way of giving us the money or do they want to pay it into Nigeria’s coffers for politicians to steal? NCC is one of the richest government agencies in Nigeria. NCC collects annual operating levy from all telecommunications service providers and this runs into billions every year; what are they doing with it apart from paying themselves fat salaries and allowances?,”

Also, Bayo Banjo, president of Nigeria Internet Group (NIG) said the fine is a waste of time as the money imposed as sanctions could be realized by operators in a matter of minutes.

 “If NCC must impose fines, it must be vested with similar powers as the Central Bank of Nigeria (CBN) to punish any erring operator. The NCC should allow the operators keep the money and invest it in stolen generators and other infrastructure to improve quality of service.”

Deolu Okubanjo, national president, National Association of Telecommunications Subscribers (Natcomms), told Nigeria CommunicationsWeek that the fines should be paid to subscribers as they are the ones suffering from the poor quality of service and sees no reason operators should pay the fines to NCC.

“We held a national meeting and concluded that subscribers should be compensated. Operators should compensate subscribers and not government as the NCC represents the government because we are being shortchanged,” said Okubanjo who is widely known in the telecom sector.

Okubanjo however called on mobile operators’ umbrella body, the Association of Licensed Telecom Operators of Nigeria to sort out the issues with NCC to avoid escalation.

But Alton said that the NCC’s sanction came as a surprise to it, stressing that the regulator was yet to address various challenges mitigating against the progress of the sector.

Gbenga Adebayo, chairman of the group, bemoaned the situation, adding that the basis for the fine did not reflect the problems the sector was facing. He stated that the commission acted against the fact.

The NCC had set up the following KPIs for the operators to meet, 98 per cent Call Setup Success Rate (CSSR), two per cent Call Drop Rate (CDR), 98 per cent HoSR, One per cent Standalone Dedicated Control Channel (SDCCH), 96 per cent Call Completion Rate (CCR) and two per cent Traffic Congestion ratings (TCH CoNG), but according to the regulator, none of the operators met its target within the period of March and April under review.

Nigeria CommunicationsWeek gathered that the affected operators, times without number, had identified poor infrastructure, poor power supply, vandalism and capacity crunch, among others, as being responsible for their poor service delivery in the country.

NCC on its part said these challenges are not new to the Commission adding the issue of Quality of Service (QoS) has been in discussion for six years until finally January this year the QoS guidelines were gazetted; and then there was need for the Commission to apply sanctions to the service providers that did not meet the key performance indicators.

The commission was invoking the provisions in the laws establishing it which requires operators to meet with the minimum standard of quality of service including the key performance indicators, (KPIs) set for them.

On the suggestions that the fines be paid to the subscribers, Tony Ojobo, public affairs director at NCC said that paying to the subscribers “are not only trite but will not serve as deterrent. Our rough calculations showed that sharing the N1.17 billion to 99 million active subscribers in the network, would amount to an average of no more than N10 per subscriber.”

He said that “this suggestion is tantamount to supporting the operators to continue to provide poor quality of service as it would be easier for operators to credit subscribers with this amount than pay penalties for poor services rendered.

Ojobo reasoned that acceding to the TeCA’s demands was capable of derailing the regulatory processes set in place by the commission to achieve acceptable quality of service in the networks within the foreseeable future.

The NCC spokesman said that that prior to the vexatious penalty, the telcos had promised improved services to customer by March 2012 but that did not materialize.

“There was a meeting between the service providers and the Commission where they had made commitments that by March this year we were going to see noticeable improvements in the Quality of service offered; but of course as at March we still didn’t see any noticeable improvement rather we observed very, very, very poor Quality of service on all the networks,” he stated.

 

Emeka Oparah, vice president, corporate communications at Airtel Nigeria had stated a forthnight ago in a facebook posting that the regulator ought to pay annual subvention to the telcos rather than fine them considering the hazards they undertake in providing service to Nigeria.

 

“I think its time the operators took off the gloves and engage both NCC and NASS (National Assembly – Nigerian parliament). Let’s talk about QoS. Has anybody asked what’s responsible for the poor QoS? Is it unwillingness by the operators, who actually stand to gain when the network is good? Or some people are shirking their responsibilities and only playing to the gallery? Let’s take Abuja for example: there (is) a law which prevents operators from building base stations in the FCT and so since 2005 operators haven’t gotten approval to build new sites. How can QoS be improved? And both NASS and NCC are based in Abuja!!! At NASS in Asokoro, (Abuja suburb) coverage is atrocious…has anybody asked why? Operators cannot install inbuilding solutions there for ‘security reasons.’ Operators pay NCC 2.5 per cent of their annual revenue as operationg levy fee…what has NCC done with the over $2 Billion it has collected in the past 11 years,” wrote Oparah.


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Lagos Launches Tele-Vet, Nigeria’s First Veterinary Call Centre

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L-r: Asst. Chief Veterinary Officer, Dr. Olawale Olatunde; Permsec, Ministry of Agriculture and Food Systems, Mr. Emmanuel Audu; Commissioner for Agriculture & Food Systems, Ms. Abisola Olusanya; Nitroswitch Quality Assurance Officer, Mr. Israel Oluwafemi; Asst. Chief Veterinary Officer, Dr. Tolulope Akin-Oluwole; and Pathology Veterinary Officer, Dr. Esther Onyinye, at the commissioning of Nigeria's first Tele-Veterinary Call Center at the Lagos State Animal Hospital, Oko-Oba, Agege.
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The Lagos State Government, through the Ministry of Agriculture and Food Systems, has launched TELE-VET, Nigeria’s first Tele-Veterinary Call Centre, marking a groundbreaking milestone set to transform access to expert animal healthcare using mobile technology.

Speaking at the event held at the Lagos State Ministry of Agriculture and Food Systems, Animal Hospital, Oko-Oba, Agege, the state’s Commissioner for Agriculture and Food Systems, Ms. Abisola Olusanya, described TELE-VET as a transformative initiative that strengthens animal health systems, improves food safety, and accelerates agricultural innovation across the state and beyond.

She stated that technology continues to redefine global food systems, and Lagos, under the leadership of Governor Babajide Olusola Sanwo-Olu, remains committed to deploying digital solutions that enhance efficiency, empower farmers, and safeguard public health. The Commissioner explained that TELE-VET addresses long-standing challenges faced by farmers and pet owners, especially limited access to timely and professional veterinary care.

Ms. Olusanya highlighted that TELE-VET builds on the existing mobile platforms, M-Agric and M-Health, available on MTN and Glo networks, which provide daily expert tips, mentorship, and animal-care guidance. By dialing *20791#, users can subscribe for ₦100/day, ₦300/week, or ₦500/month, gaining instant access to a variety of services, while all active subscribers can access the Call Centre free of charge.

She added that the Call Centre will deliver emergency support, first-aid guidance, disease-prevention information, and livestock and pet care assistance, noting that the platform helps farmers reduce costs, save time, and access expert care without traveling long distances. She emphasized that TELE-VET will also enhance surveillance and early detection of zoonotic diseases, aligning with the One World, One Health framework that integrates human, animal, and environmental health.

The Commissioner further mentioned that TELE-VET sets the stage for future innovations, including livestock and pet health insurance, e-commerce for veterinary products, improved mobility for safe animal transport, and enhanced financing opportunities for farmers, positioning Lagos as a national leader in technology-driven agricultural transformation.

Earlier, the Permanent Secretary, Ministry of Agriculture and Food Systems, Mr. Emmanuel Audu, commended the initiative as a groundbreaking intervention that will significantly improve service delivery within the State’s veterinary ecosystem. He stressed that TELE-VET responds to the evolving needs of farmers and pet owners who require swift and professional support to enhance productivity and ensure animal well-being.

Mr. Audu noted that the Ministry has invested extensively in strengthening the infrastructure, technical systems, and human resources needed to operate a world-class veterinary call centre. He stated that the service is a strategic investment in Lagos State’s food security architecture, enabling efficient livestock health management and timely response to potential disease outbreaks.

The Permanent Secretary explained that the Call Centre will minimize animal losses, improve farm management practices, and provide timely advisory services to farmers, aligning with the Ministry’s mandate to promote sustainable agricultural practices across all 57 LGAs and LCDAs. He praised the collaboration among veterinary professionals, ICT partners, and technical teams that made the initiative possible.

Mr. Audu reaffirmed the Ministry’s commitment to continuously upgrading the TELE-VET platform to accommodate innovations that improve efficiency and expand service offerings. He encouraged residents to adopt the platform fully, noting that its success depends on widespread participation.

In his remarks, the Director of Veterinary Services, Dr. Rasheed Macaulay, stated that the launch of TELE-VET marks a new era in veterinary care delivery in Lagos State. He explained that the platform provides a practical solution to challenges such as limited manpower, delayed emergency response, and difficulties reaching farmers in remote areas by connecting residents directly to certified experts.

Dr. Macaulay added that TELE-VET will strengthen disease surveillance and reporting across the State, aiding early detection of animal diseases and preventing zoonotic infections. With real-time consultations, improved documentation, and faster escalation processes, the platform will support frontline veterinarians and promote safer, healthier food systems for all Lagos residents.


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PAPSS Cowry to Benefit Manufacturers, SMEs

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Manufacturers and small businesses are set to benefit from a new era of seamless cross-border payments, thanks to the launch of the Pan-African Payment and Settlement System- PAPSS Cowry, a game-changing payment platform.

This cutting-edge platform, backed by Afreximbank, the AU and AfCFTA, and recently launched in Lagos, promises to increase efficiency, reduce costs and boost trade across the continent as it connects 160 banks across 19 countries and positions Africa for a bigger share of its $329 cross-border market.

The platform delivers 120-second local currency settlement, removing USD bottlenecks, cutting FX friction and strengthening the African Continental Free Trade Area (AfCFTA) driven trade flows.

Mike Ogbalu, CEO of PAPSS, in his keynote address at the platform launch themed ‘Building an Interoperable and Sovereign Africa Payment Ecosystem for Trade and Economic Growth,’ explained that AfCFTA has provided a single market for the continent’s 1.9 billion people that needs a seamless cross-border payment platform to trade.

“We have created it as an ecosystem that will pack all of us together in a way that we are able to empower each other rather than compete,” he said.

“Create a centralised value that everybody can leverage without affecting the individual value proposition of all the entities that leverage this way,” he added.

He stated that the Pan-Africa payment rail has connected 19 countries and plans to expand to 40, adding that 160 leading commercial banks across the continent are connected to the platform.

“We are also now enabling fintech companies across the continent to be able to originate payments in one market and terminate them in another market,” he explained.

“PAPSS is that financial market infrastructure that allows for the processing of cross-border payments in local currencies and is able to do that in no more than 120 seconds,” he added.

He appreciated central banks across the continent for their support, saying that a governance infrastructure has been created to make sure the payment system continues to operate in the right way. He stressed that sovereign payments are critical for the continent’s survival.

Haytham EI Maayerigi, executive vice president – global trade bank, Afreximbank, stressed that African businesses still face real barriers, whose border payments remain slow, expensive, and impossible sometimes, with $5 billion lost yearly to third-currency routing.

He explained that the situation has made it difficult for small businesses to find trusted partners, affordable finance and adequate market information, noting that with AfCFTA advancing, it must be easy for firms to trade with each other.

He said Afrexim, which is a promoter of PAPSS, works daily to remove these obstacles. “Together with AfCTA and the African Union, we are building the institutional foundation of a truly integrated market, supporting a lot of the initiatives.”

“Through advisory, guarantees, certification and project preparation, we mobilise the capital that builds factories, logistic hubs, processing plants, energy systems, the backbone of African industrialisation.”

He stressed that capital alone will not deliver integration and that the African continental trade also needs a digital spine, a system that connects markets, trust, information, logistics, finance and payments.

Experts say Africa requires a better business environment to unleash its potential and drive intra-African trade. The experts noted that the PAPSS Cowry platform will help improve the ease of doing business across the continent.

Wamkele Mene, secretary general, AfCFTA Secretariat, described the platform as a key enabler of AfCFTA, giving its practical effect on the continent’s vision of a fully integrated African market.

“It operationalises financial sovereignty by enabling the seamless flow of funds needed to sustain the world’s largest free trade area, and by reducing the friction that has historically held back intra-Africa trade,” Mene said.

He noted that the continent has 42 currencies, which alone creates structural barriers, saying that when two African traders rely on a third-country currency to trade, the cost of doing business rises sharply.

“Our continent loses an estimated $5billion annually in currency conversion.” PAPSS addresses this bottleneck directly by enabling instant settlement in local currencies and reducing reliance on expensive corresponding banking corridors.”

 


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Afrilearn Expands Drive to Make Quality Education Attainable for African Children

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Africans are better educated today than they have been at any other time, with many African nations making strides towards ensuring access to quality education and lifelong learning for their citizens.

Afrilearn Expands Drive to Make Quality Education Attainable for African Children

Afrilearn

UNESCO’s report on Transforming Learning and Skills Development notes that delivering education well is not only a fundamental human right, it is also a critical ingredient of building solid foundations for the future, empowering people not just to develop the skills they will need for the workplace, but also ensuring that they can unlock their potential as members of society.

UNICEF estimates that there are 450 million school-age children in Africa in 2025, and this population is predicted to swell to over 600 million by 2050. However, although 75 million more African children are enrolled in school today compared to 2015, the number of out-of-school children has increased by 13.2 million to over 100 million during the same period. For Africa to actively participate in the global digital economy, it’s a continent-wide imperative to unlock not just access to education, but access to the resources that will help children thrive in education.

Harnessing technology to provide educational resources

Millions of children across the continent are eager but struggling to learn or are dropping out due to the high cost of quality education, outdated materials, and overburdened teachers. Schools also struggle with reliable web access – the Global Education Monitoring Report found that Africa has the lowest school connectivity globally, with most schools lacking even basic electricity, making reliable internet rare. Mobile penetration in Africa is far higher, yet many learning platforms are built for the web.

In 2020, frustrated by their own experiences, and tired of witnessing how young Africans were held back by a lack of access to quality education, a group of entrepreneurs started Afrilearn International Limited. Their goal was simple, but ambitious: to democratise access to quality education across Africa using a mobile-first solution.

The company started with ClassNotes.ng, which quickly became the #1 education platform in Nigeria, empowering students with curriculum-based class notes. By July 2022, Afrilearn had reached 1 million learners across Nigeria and Africa, a major step in delivering quality education to undeserved communities.

Now, this AI-powered K-12 learning platform is on a mission to make world-class education freely available to all African children by making learning fun, using gamified experiences to engage school learners with their studies.

The Afrilearn App for Students provides a comprehensive library of study materials and homework help. Learners can master a subject using the class notes, video lessons, quiz materials and games on the app, earning coins, and winning rewards along the way, while parents can track their children’s progress through learning reports. Afrilearn also provides adaptive practice for local and international exams through Exambly.com, which provides free exam practice for entrance, admission and matriculation exams across Africa.

Supporting educators is part of the process

To support educators, Afrilearn has built and refined its new AI-powered School Management Software, which is a smart platform for learning, administration, and managing school fees, reports and results.

The company collaborates with Schoolinka, a leading African teacher-training organisation, to co-create and distribute professional development resources, onboard teachers onto Afrilearn, and support schools with continuous training. This has significantly improved teacher adoption and classroom impact across the schools Afrilearn serves.

A constant evolution

The School Management Software offering was developed as part of the first cohort of the Microsoft and NVIDIA African GenAI Accelerator Programme. The collaboration allowed Afrilearn to leverage Azure AI and cloud infrastructure to enhance automation, learning personalisation and school analytics on the platform.

The company created a rebuilt, AI-powered SMS programme during the Accelerator Programme, and plans to introduce upgrades including adaptive learning profiles, predictive analytics and automated fee management for schools, and offline-first learning flows. Teachers will soon benefit from enhanced AI tools for lesson preparation and assessments.

With Microsoft’s support, Afrilearn uses GitHub for its engineering workflow, enabling the company to release updates faster and with fewer errors. Visual Studio Code is the team’s preferred integrated development environment, as its integration with Axure extensions, debugging tools and GitHub repository reduce friction across engineering tasks. Collectively, these tools, alongside Azure, have improved delivery speed, strengthened reliability and enabled the team to build a more stable, scalable AI education platform. And for a distributed team working in multiple countries, Microsoft’s collaboration tools, Teams and Sharepoint, have proven invaluable for daily contact and communication.

Broadening access to education across Africa

To date, Afrilearn has reached more than 4 million learners and more than 800 schools across more than 10 countries. More than 80% of users report achieving improved learning outcomes within a week of consistent usage, while the AI-powered personalisation improves learners’ grades by up to 52 percent within eight weeks of consistent study. Schools implementing the Afrilearn management software have saved more than 10 administrative hours per week and have boosted their fee collection by 35 to 40 percent.

The Afrilearn team has big ambitions to scale into additional countries across Africa, deepening partnerships with UNICEF and the African Union to scale their impact. In addition to Nigeria, Afrilearn serves learners in Ghana, Liberia, Sierra Leone, Gambia and the wider diaspora.

“At Afrilearn, we’re the ecosystem closing the gap between Africa’s potential and its future, where no child is left behind because of where they live or how much their parents earn. We’re especially excited about our upcoming product upgrades that make personalised learning even more accessible to children at home and in school,” says Isaac Oladipupo, CEO at Afrilearn. “Our goal is to reach 10 million learners across 12 African countries in the next 36 months. We believe that every child deserves a quality education that positions them for future success.”


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