News
N1.17Bn Fine Tears Telecom Industry Apart

The recent N1.17 billion sledge hammer on the four major mobile operators in the country for allegedly failing in their key performance indicators has thrown up a varied assortment of issues ranging from the mundane to the call by hitherto unknown group for the probe of subsidy regime in the industry, Nigeria CommunicationsWeek can now report.
As the opinion on the fines swung left and right, the Nigeria Communications Commission (NCC), at the weekend descended harder on the operators with additional N2.5 million daily fines each on the telcos for their continued failure to pay up their earlier sanctions.
NCC said it was going ahead with the sanction and the additional daily fines for default on the operators after the telcos failed to put up convincing case for their inabilities to provide quality of service to Nigerians.
But in a twist, Telecommunications Customers Association (TeCA), a hitherto unheard of group, has called on the national assembly to probe subsidies in the telecom sector.
Elsewhere, the National Association of Telecommunications Subscribers of Nigeria (Natcomms), an organized consumer advocacy group, said that the fines should be paid to subscribers as they are the ones suffering from the poor quality of service.
In its reaction, Nigeria Internet Group (NIG) said the fine is a waste of time as the money imposed as sanctions could be realized by operators in a matter of minutes.
Association of Licensed Telecommunications Operators of Nigeria (Alton), the body responsible for all telecommunications companies and those providing subsidiary services to telecommunications service providers in Nigeria, said that the NCC’s sanction came as a surprise to it.
Alton, said that the regulator was yet to address various challenges militating against the progress of the sector.
Nigeria CommunicationsWeek gathered that the matter came to a head after the NCC fined the four mobile operators N1.17 billion for poor quality of service.
MTN Nigeria and Etisalat were fined N360 million each while Airtel Nigeria and Glo Mobile were asked to pay N270 million and N180 million respectively.
As the NCC stuck to their guns, the operators pleaded for understanding but after a meeting failed to find a way out between them, the apex regulatory body invoked additional N2.5 million daily fines for default on the telcos.
NCC also said that it may withhold regulatory services to the affected operators including issuance of new numbers or entertaining any requests from them.
Nigeria CommunicationsWeek gathered that the skirmish between the regulator and the operators is drawing commentaries from different quarters.
Kennet Obinwa and Rasheed Umar, president and secretary respectively of TeCA last week took paid advertorials in major newspapers titled: ‘Pay Customers, Not NCC’ petitioned the NCC to direct GSM companies to refund customers their money within the next five days at the end of which it will approach the courts for the enforcement of its rights.
The group asked “what has NCC lost that it should demand our money should be paid to it? Does NCC have a way of giving us the money or do they want to pay it into Nigeria’s coffers for politicians to steal? NCC is one of the richest government agencies in Nigeria. NCC collects annual operating levy from all telecommunications service providers and this runs into billions every year; what are they doing with it apart from paying themselves fat salaries and allowances?,”
Also, Bayo Banjo, president of Nigeria Internet Group (NIG) said the fine is a waste of time as the money imposed as sanctions could be realized by operators in a matter of minutes.
“If NCC must impose fines, it must be vested with similar powers as the Central Bank of Nigeria (CBN) to punish any erring operator. The NCC should allow the operators keep the money and invest it in stolen generators and other infrastructure to improve quality of service.”
Deolu Okubanjo, national president, National Association of Telecommunications Subscribers (Natcomms), told Nigeria CommunicationsWeek that the fines should be paid to subscribers as they are the ones suffering from the poor quality of service and sees no reason operators should pay the fines to NCC.
“We held a national meeting and concluded that subscribers should be compensated. Operators should compensate subscribers and not government as the NCC represents the government because we are being shortchanged,” said Okubanjo who is widely known in the telecom sector.
Okubanjo however called on mobile operators’ umbrella body, the Association of Licensed Telecom Operators of Nigeria to sort out the issues with NCC to avoid escalation.
But Alton said that the NCC’s sanction came as a surprise to it, stressing that the regulator was yet to address various challenges mitigating against the progress of the sector.
Gbenga Adebayo, chairman of the group, bemoaned the situation, adding that the basis for the fine did not reflect the problems the sector was facing. He stated that the commission acted against the fact.
The NCC had set up the following KPIs for the operators to meet, 98 per cent Call Setup Success Rate (CSSR), two per cent Call Drop Rate (CDR), 98 per cent HoSR, One per cent Standalone Dedicated Control Channel (SDCCH), 96 per cent Call Completion Rate (CCR) and two per cent Traffic Congestion ratings (TCH CoNG), but according to the regulator, none of the operators met its target within the period of March and April under review.
Nigeria CommunicationsWeek gathered that the affected operators, times without number, had identified poor infrastructure, poor power supply, vandalism and capacity crunch, among others, as being responsible for their poor service delivery in the country.
NCC on its part said these challenges are not new to the Commission adding the issue of Quality of Service (QoS) has been in discussion for six years until finally January this year the QoS guidelines were gazetted; and then there was need for the Commission to apply sanctions to the service providers that did not meet the key performance indicators.
The commission was invoking the provisions in the laws establishing it which requires operators to meet with the minimum standard of quality of service including the key performance indicators, (KPIs) set for them.
On the suggestions that the fines be paid to the subscribers, Tony Ojobo, public affairs director at NCC said that paying to the subscribers “are not only trite but will not serve as deterrent. Our rough calculations showed that sharing the N1.17 billion to 99 million active subscribers in the network, would amount to an average of no more than N10 per subscriber.”
He said that “this suggestion is tantamount to supporting the operators to continue to provide poor quality of service as it would be easier for operators to credit subscribers with this amount than pay penalties for poor services rendered.
Ojobo reasoned that acceding to the TeCA’s demands was capable of derailing the regulatory processes set in place by the commission to achieve acceptable quality of service in the networks within the foreseeable future.
The NCC spokesman said that that prior to the vexatious penalty, the telcos had promised improved services to customer by March 2012 but that did not materialize.
“There was a meeting between the service providers and the Commission where they had made commitments that by March this year we were going to see noticeable improvements in the Quality of service offered; but of course as at March we still didn’t see any noticeable improvement rather we observed very, very, very poor Quality of service on all the networks,” he stated.
Emeka Oparah, vice president, corporate communications at Airtel Nigeria had stated a forthnight ago in a facebook posting that the regulator ought to pay annual subvention to the telcos rather than fine them considering the hazards they undertake in providing service to Nigeria.
“I think its time the operators took off the gloves and engage both NCC and NASS (National Assembly – Nigerian parliament). Let’s talk about QoS. Has anybody asked what’s responsible for the poor QoS? Is it unwillingness by the operators, who actually stand to gain when the network is good? Or some people are shirking their responsibilities and only playing to the gallery? Let’s take Abuja for example: there (is) a law which prevents operators from building base stations in the FCT and so since 2005 operators haven’t gotten approval to build new sites. How can QoS be improved? And both NASS and NCC are based in Abuja!!! At NASS in Asokoro, (Abuja suburb) coverage is atrocious…has anybody asked why? Operators cannot install inbuilding solutions there for ‘security reasons.’ Operators pay NCC 2.5 per cent of their annual revenue as operationg levy fee…what has NCC done with the over $2 Billion it has collected in the past 11 years,” wrote Oparah.
News
NITDA Partners OGP to Drive Presidential Digital Goals

The Director General of the National Information Technology Development Agency (NITDA), Kashifu Inuwa, CCIE, has reaffirmed Nigeria’s commitment to open governance, transparency and inclusive digital development as the Open Government Partnership (OGP) team formally presented the award and certificate received at the OGP Global Summit Spain 2025 to the Agency’s leadership.

Nigeria emerged as the overall global winner in the Digital Governance category in recognition of the country’s excellence in deploying digital tools and policies to strengthen government transparency, accountability, and citizen engagement. In addition, Nigeria received the Regional Award for advancing Open Digital Governance across Africa and the Middle East, reaffirming its leadership role in promoting open government principles and driving digital transformation across the region.
These recognitions were largely attributed to initiatives led by NITDA in collaboration with civil society partners, such as Dataphyte, which showcased innovative and inclusive approaches to digital governance at the summit.
The summit, which was organised in Vitoria-Gasteiz, Spain, brought together more than 1,500 high-level representatives of governments, civil society leaders, and policymakers from around the world to exchange experiences, best practices, and progress on open government initiatives and implementation on key issues.
Receiving the OGP delegation at NITDA, Inuwa described the recognition as a national honour rather than an institutional one, stressing that the award reflects Nigeria’s collective efforts across government, civil society and the private sector in advancing open governance principles through the digital space.
According to him, such global recognition comes with heightened responsibility to deliver on commitments made under the OGP framework.
“This is not just about NITDA. It is a national recognition, and every recognition comes with responsibility,” the DG said.
“If we fail to execute the commitments we have made, it will not only affect our image locally but also at the international stage. This is also not something NITDA can do in isolation,” he added.
Inuwa linked the achievement directly to the Renewed Hope Agenda of President Bola Ahmed Tinubu, noting that digital transformation, transparency, economic diversification, job creation and efficient public service delivery remain central presidential priority areas.
He emphasised that leveraging digital technologies to deepen openness and accountability aligns with national objectives of strengthening institutions, improving governance outcomes and building trust between government and citizens.
Highlighting the importance of collaboration, the NITDA boss underscored the role of the OGP platform as a catalyst for a strong multi-stakeholder approach in Nigeria’s digital ecosystem.
He called on civil society organisations, development partners, the private sector and other government institutions to provide technical expertise, guidance and sustained engagement to ensure effective implementation of agreed commitments.
“We need to leverage the OGP platform. We need your expertise, your guidance, your support and your commitment to hand-hold us in delivering on these commitments,” he said.
He further noted that “a multi-stakeholder approach in the digital space is critical to fostering a resilient ecosystem that delivers real value to citizens.”
Inuwa disclosed that NITDA has already begun internal reviews of its OGP commitments and has tasked its representatives, including Dr Rousseau, to work with colleagues to develop a clear execution strategy.
He proposed the creation of joint work streams with OGP stakeholders to support implementation, ensure accountability and keep all parties on track.
“We are humans. Oversight and collaboration help us stay focused. With commitment, nothing is impossible, and I believe these goals are achievable,” he added, assuring the delegation of NITDA’s readiness and political will to deliver on all agreed commitments.
Inuwa also welcomed the idea of engaging the political leadership of OGP, including the Honourable Minister of Budget and Economic Planning, with a view to briefing President Tinubu on the achievement. He noted that celebrating milestones is important, as it reinforces morale and demonstrates that Nigeria’s efforts in digital governance are gaining global recognition.
“It’s also good when there are wins, we should celebrate, because we too never knew that the little things we are doing are noticed not just within Nigeria, but globally, to the extent of earning us this award,” he asserted.
He concluded by expressing gratitude to the Nigerian National OGP Secretariat and the global OGP leadership, reaffirming NITDA’s commitment to strengthening collaboration and building a more productive working relationship that will translate open governance principles into measurable national impact.
Earlier in his remark, Mr Olusoji Apampa, who led the OGP deelegation, said the honours were earned through a strong partnership between government and civil society, with NITDA playing a critical role, particularly in commitments focused on improving digital governance in Nigeria.
Apampa expressed hope that the awards would serve as added momentum to deepen ongoing commitments under NITDA’s leadership and accelerate the practical implementation of reforms aimed at strengthening digital governance across the country.
News
PalmPay Launches N400 Million World Travel Carnival, Rewarding Users with Free Global Trips

PalmPay, Nigeria’s leading digital banking platform, has announced the launch of its ₦400 million festive rewards campaign, designed to reward users with cash prizes and fully sponsored international travel experiences for everyday transactions on the PalmPay app.

The campaign will run from December 17, 2025, to January 8, 2026. The campaign is designed to reward everyday transactions with extraordinary experiences. It runs alongside PalmPay’s Purple December brand campaign, which focuses on wrapping up the company’s key brand and community initiatives for the year.
At the centre of the rewards campaign is the PalmPay World Travel Carnival, an interactive card collection experience that allows users to earn city cards by completing transactions on the app. Users are required to collect five city cards – London, New York, Dubai, Sydney, and Cape Town and combine them into a World Card, which unlocks a share of the prize pool.
The more World Cards a user creates, the larger their share of the cash rewards. Any extra uncombined cards can be swapped with friends and other PalmPay users to help complete additional World Cards.
Beyond cash rewards, the Carnival also offers Free Global Trips. In each round, the top two users with the highest number of eligible transactions (₦100 and above) and at least one World Card will win an all-expense-paid international trip.
The travel grand prize covers:
- Visa fees
- Round-trip international airfare
- 5-day, 4-night hotel accommodation
- Side attraction
- Meal expenses
- Airport pick-up and drop-off
- All transportation for scheduled tour activities during the trip
Winners will be determined through a transparent leaderboard system, with prizes credited automatically at the end of each round on December 25, December 31, and January 8.
Participation is simple:
- Complete tasks on the PalmPay app, such as Airtime, Data, Transfers, and other specific transactions listed in the app, to earn cards.
- Collect all five city cards.
- Swap cards with friends to complete your collection.
- Combine cards to form a World Card and earn cash rewards.
- Perform more transactions to climb the leaderboard for a chance at the global trip prize.
To ensure fairness, PalmPay has instituted strict rules: no cheating, bots, fake accounts, or manipulation. Any violations may lead to disqualification or account bans. Additionally, the Free Travel Prize is limited to one per user throughout the campaign.
Speaking on the launch, Femi Hanson, Head of Marketing & Communication, “This festive rewards campaign is about turning everyday banking into meaningful value for our users. With the World Travel Carnival as the headline activation, we are reinforcing PalmPay’s promise of being the smarter way to bank—where smart financial decisions unlock bigger opportunities.”
News
REA, NBS Partner to Deliver Comprehensive Energy Data for Nigeria

The Rural Electrification Agency (REA) and the National Bureau of Statistics (NBS) have signed a Memorandum of Understanding (MoU) to conduct a nationwide energy survey aimed at closing long-standing data gaps in Nigeria’s power sector. The initiative is expected to guide policy, attract investment, and accelerate universal electricity access.

Signed in Abuja, the agreement establishes a National Energy Survey based on the Multi-Tier Tracking Framework (MTF), a globally recognized methodology that measures electricity access not only by grid connection but also by quality, affordability, reliability, and usage of electricity and clean cooking solutions.
The survey will be implemented under the Energy Sector Management Assistance Program (ESMAP) of the World Bank. Dr. Abba Aliyu, REA Managing Director/CEO, said the partnership underscores REA’s commitment to evidence-based rural electrification planning and will generate detailed insights on electricity access and off-grid solutions nationwide.
Prince Adeyemi Adeniran, Statistician-General of the Federation/CEO of NBS, emphasized that reliable statistics are essential for effective policymaking, assuring that NBS will provide technical oversight, sampling expertise, and quality assurance to meet global standards.
The survey will assess energy access, household affordability, expenditure patterns, and the adoption of off-grid technologies such as solar home systems, mini-grids, and clean cooking solutions. REA will provide sector expertise and policy alignment, while NBS manages regulatory approvals, methodology, and technical supervision.
Funded and technically overseen by the World Bank, the exercise will run for 18 months, with the resulting data expected to improve national energy planning, programme targeting, and private sector investment, particularly in underserved and rural communities.
Officials said the collaboration reflects the Federal Government’s commitment to strengthening inter-agency coordination, enhancing energy data availability, and advancing Nigeria’s goal of universal electricity and clean cooking access.
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