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Telecom

NATCOMS Demands N5,000 for 12 Years of Poor QoS

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National Association of Telecommunications Subscribers (NATCOMS) has asked all GSM network operators to credit all subscribers with N5 000 as compensation for 12 years of unbearable quality of service provisioning.

In a letter to the Association of Licensed Telecom Operators of Nigeria (ALTON), the umbrella body of telecom operators in the country, NATCOMS, said that the last 12 years of GSM in Nigeria have been characterized by call failure rate, call drop rate, call set-up rate, call completion rate, billing accuracy, voice quality, network outages / downtimes, spectrum efficiency, international roaming, traffic channel congestion.

Chief Deolu Ogunbanjo, NATCOMS president in the letter addressed to Gbenga Adebayo, ALTON chairman said that “Subscribers in Nigeria are requesting from all telecommunications operators in Nigeria a compensation of N5, 000 each to call any network, for 12 years (Baker’s Dozen Years) of total loyalty, storm weathering, patronage through thick and thin as well as standing by them, even in the face of poor quality service”.

The letter titled “Compensation Request of N5000 each for subscribers in Nigeria in the face of Poor Quality of Service – 12 Years After,” said that when GSM was introduced commercially in August 2001 gave subscribers on their network N6,000.00 free to call any network.

“We appreciate this gesture as the introduction of the Global System for Mobile Communications (GSM) in Nigeria in 2001 has brought about positive changes for individuals, corporate organizations, government at all levels and the country at large. It has saved thousands of lives in emergency, created and still creating jobs for many Nigerians, eased communications within families, work places and across nations,” he said.

NATCOMS pointed out that apart from bringing Direct Foreign Investment (DFI) into Nigeria and appreciating Nigeria’s Gross Domestic Product (GDP), it brought foreign and local investors’ confidence to the Nigerian economy and nation.

However, he said, the quality of service (QoS) profile that describes the performance evaluation of the system from the consumer perspective, using specific parameters has been poor.
“In telephony and other services, parameters used include call failure rate, call drop rate, call set-up rate, call completion rate, billing accuracy, voice quality, network outages / downtimes, spectrum efficiency, international roaming, traffic channel congestion, etc. among others,” Ogunbanjo lamented.


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Telecom

Telcos Warn of Nationwide Telecom Blackout over Diesel Shortage

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Mr Tony Emoekpere, president, ATCON
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Association of Telecommunications Companies of Nigeria (ATCON), has raised the alarm over a diesel supply crisis caused by an ongoing strike by the National Union of Petroleum and Natural Gas Workers (NUPENG).

Telcos Warn of Nationwide Telecom Blackout over Diesel Shortage

Mr Tony Emoekpere, president, ATCON in a statement said that the fuel supply disruption is critically affecting telecom base stations, pushing them to the brink of a shutdown and threatening millions of mobile and internet users in the region.

“This strike, which stems from the persistent harassment of tanker and petroleum product drivers by police officers in Lagos State, has effectively halted all truck loading operations and fuel movements,” Emoekpere stated.

He explained that diesel supply to telecom infrastructure has been severely impacted, leaving critical sites with dangerously low fuel levels.

According to him, if urgent measures are not taken, the situation could escalate into a full-blown network blackout, disrupting essential services, including mobile and internet access, business operations, emergency response systems, and daily communications.

ATCON has called on the governors of Lagos and Ogun states to intervene immediately by facilitating the release of diesel from depots to telecom operators to prevent further deterioration of the situation.

“This is not just a telecom issue—it is a national emergency that could cripple economic activities and compromise public safety,” Emoekpere stressed.

The association also appealed to security agencies and petroleum unions to resolve the crisis swiftly to safeguard Nigeria’s connectivity and economic stability.

ATCON emphasised that a prolonged disruption in fuel supply to telecom infrastructure could have far-reaching consequences for both businesses and individuals who rely on stable communication networks for daily operations.

 

 

 


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Telecom

Nigerians Spend N5.3 Trillion on Telecom Services

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In 2023, Nigerians spent a total of about ₦5.3 trillion on telecommunications services, which includes calls, data, SMS, and other telecom services, according to the Leadership.

Nigerians Spend N5.3 Trillion on Telecom Services

Specifically for voice calls, Nigerians made approximately 408.5 billion minutes of local calls, generating around ₦3.28 trillion from outgoing calls and ₦3.23 trillion from incoming calls, totaling about ₦6.51 trillion in call-related revenue according to projections based on 2023 call volumes and tariff data.

However, the ₦5.3 trillion figure represents the overall telecom sector revenue, with voice calls being a major component but also including data and other services.

For individual spending, MTN subscribers spent an average of ₦2,508 monthly on voice calls in 2023, showing a 14.4% increase from 2022, while Airtel customers spent about ₦1,694 monthly on voice calls.

Total telecom spending (calls, data, SMS, etc.): ₦5.3 trillion in 2023

Estimated revenue from voice calls alone: around ₦6.5 trillion based on call minutes and tariffs

Average monthly spending on calls per subscriber: ₦1,694 to ₦2,508 depending on the network

 

 

 


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MTN Chairman, Industry Leaders Honour Late Dr. Pascal Dozie’s Legacy at NGX Tribute

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Nigeria’s corporate elite gathered recently to bid farewell to one of the nation’s most influential business titans, Dr. Pascal Gabriel Dozie.

The Nigerian Exchange Group’s headquarters in Marina, Lagos, played host to an ‘Afternoon of Tributes’ that saw industry captains, financial moguls, and family members celebrate the extraordinary legacy of a man who helped reshape Nigeria’s economic landscape.

MTN Nigeria Chairman, Dr. Ernest Ndukwe, captured the mood of the gathering when he described the late Dozie as “a visionary leader, a true patriot, and a trailblazer” whose impact continues to reverberate across Nigeria’s business terrain.

“Thanks to his remarkable foresight and unwavering dedication, MTN Nigeria didn’t just find its footing—it soared,” Ndukwe told the distinguished audience.

“Today, it stands not only as the largest telecommunications company in the country but also as one of the most highly valued corporations on the NGX Premium Board.”

The symbolic bell-ringing ceremony—a highlight of the event—paid homage to Dozie’s pivotal role in transforming both Nigeria’s capital market and telecommunications sector.

Speaker after speaker painted the portrait of a man whose influence transcended conventional boundaries. Beyond founding Diamond Bank and steering MTN Nigeria to unprecedented heights, Dozie was celebrated for embodying the rare combination of business acumen and ethical leadership.

Throughout the afternoon, the late business icon was remembered not merely as a successful entrepreneur but as a nation-builder whose contributions spanned critical sectors from banking and telecoms to public policy and education.

More than his corporate achievements, however, it was Dozie’s personal qualities that dominated tributes—his uncompromising integrity, innovative thinking, disarming humility, and lifelong commitment to service.

As the event concluded, it became clear that the gathering was more than a memorial—it was a celebration of possibilities, a testament to what can be achieved when purpose meets passion and when leadership is firmly rooted in service to others.


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