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NCC @ CATCO, Calls for Consumers Satisfaction

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Cross section of participants at the commencement of maiden conference of African Telecom Regulators on Consumer Affairs,  in Lagos-Nigeria.
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Nigerian Communications Commission (NCC) has moved motion for the close examination of some consumer related issues peculiar to African countries as the foremost Conference of African Telecom Regulators on Consumer Affairs (CATCO 2013) got underway in Lagos Thursday.

Dr. Eugene Juwah, executive vice chairman (NCC), said that further growth envisaged in the industry can only come upon successful deliberations on how to bring better regulation to bear on the activities geared towards consumer satisfaction.

Speaking through Mr. Okechukwu Itanyi, executive commissioner, Stakeholders management at NCC, the EVC listed some of the key challenges facing telecom consumers in Africa and which need urgent attention to include, customer care and quality of service; physically challenged persons and service provisioning; promotion and lottery; disruption resolution and monitoring compliances.

Others include, enhancing consumer awareness through information dissemination and education; consumer data protection and consumer rights. He said NCC wished that such issues be carefully addressed to ensure consumers have value for their money will dealing with telecommunication operators.

“In doing so, I would like to propose that we closely examine some consumer issues peculiar not only to Nigeria, but also some other African countries,” Juwah said.

Earlier in an address of welcome, Engineer peter Igho, chairman of the Board of the NCC, said that it is quite noticeable, especially in Nigeria, that since the deregulation of the industry in Nigeria, the telecom landscape has so much changed that everyone has become a stakeholder, one way of the other.

Igho identified that CATCO has become relevant, because, in spite of the laudable achievements in the sector, there are challenges which telecom consumers face daily that require cross-fertilization of ideas to fashion out ways of tackling them.

“These challenges vary from country to country depending on the prevailing socio-economic development in the different countries in Africa…this conference offers tremendous opportunities for us to compare and exchange noted on our various experiences and to chart the course for the way forward,” Igho added.

The two day event attracted members of the National Assembly (Nigeria) and representatives of AIC of Angola, ARTP of Niger, UCC of Uganda, NTC of Sudan, ATRPT of Benin Republic, LTA of Liberia, NCA of Ghana, PORTRATZ of Zimbabwe, among other participants. 


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Telecom

ATCON Commends FG for $2Bn “Project Bridge”, Pledges Support

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Association of Telecommunication Companies of Nigeria (ATCON) on Monday commended the Federal Ministry of Communication, Innovation, and Digital Economy (FMCIDE) for spearheading a new initiative known as ‘Project Bridge’.

ATCON Commends FG for $2Bn "Project Bridge", Pledges Support

Tony Emoekpere, president, ATCON, stated in an interview with NAN in Lagos that the initiative aimed to create a robust and resilient telecommunications backbone across Nigeria.

Emoekpere stated that the project was an ambitious public-private partnership designed to connect all 36 states and Abuja, as well as LGAs, via fiber optic cables.

According to him, the initiative is not meant to replace existing infrastructure but to complement it, creating a more resilient network.

“Right now, most of the networks that we have are linear in nature. ’Just imagine, if there’s only one road from Lagos to Ibadan; if anything happens to that road, you would not get to Ibadan.

‘’This project will create alternative routes,” he said.

The ATCON boss stated that the project was modeled after the successful PPP framework in the energy sector, with the government contributing a certain percentage to the Special Purpose Vehicle and the private sector providing the remaining funding.

He stated that the project’s goal was to establish alternative, redundant connections, thereby ensuring that services remained uninterrupted even if one part of the network was compromised.

The president expressed the full support of telcos, noting that the project would enable members to deliver services more effectively in locations where infrastructure was currently a significant challenge.

“With this project, we will have multiple options,” he said.

Project BRIDGE involves building a nationwide fiber optic network to expand digital infrastructure and connectivity, rather than a physical bridge, as part of Nigeria’s National Broadband Plan.

The project is a public-private partnership ($2 billion cost) using an SPV to deploy 90,000km of fiber-optic cable to enhance education, healthcare, and the digital economy.

 

 

 


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MTN Restores Services After Planned Network Maintenance in Parts of Adamawa, Borno, and Kano

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MTN Nigeria has successfully completed a scheduled network maintenance operation that affected 101 sites across 15 Local Government Areas (LGAs) in Adamawa, Borno, and Kano States.

The restoration marks a significant step in the company’s ongoing efforts to enhance service reliability in the Northeast region, amidst multiple fibre cuts and vandalism.

The maintenance, which took place on Sunday, August 24, involved the cutover of traffic to a newly installed fiber span along the AFCOT–Bawo Village route in Adamawa State.

This upgrade was necessary to replace a previously damaged section of the network infrastructure. All service maintenance was done within timeframe and restorations before 1 PM on Sunday August 24th.

We can confirm that all impacted sites have been fully restored, and services are now operating normally. We appreciate our subscribers’ patience and sincerely apologize for any inconvenience caused during the downtime.

The affected services included 2G, 3G, 4G, and enterprise connectivity, with temporary disruptions experienced in LGAs such as Girei, Song, Mubi North, Hong, and Michika in Adamawa; Askira/Uba and Shani in Borno; and Nasarawa in Kano.

The work was scheduled during daylight hours to ensure the safety of field engineers, given the linear and unprotected nature of the route.

This restoration is part of MTN’s broader strategy to strengthen its infrastructure in underserved regions and ensure consistent service delivery across Nigeria, amidst constant fibre cuts and vandalism.


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TikTok Unveils Artist Insights Platform in Nigeria

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TikTok has launched its music insights platform, TikTok for Artists, in Nigeria to support artist growth and fan engagement across the country’s vibrant music industry.

The platform, which debuted globally earlier this year, provides artists, labels, and management teams with access to daily-updated dashboards and analytics tools to track music performance, audience demographics, and fan interactions.

Toyin Mustapha, Head of Music Partnerships for the UK, Ireland, and Sub-Saharan Africa at TikTok, said the initiative was part of the company’s commitment to empowering African creators.

“With the launch of TikTok for Artists in Nigeria, we’re giving artists and their teams access to insights that can help them engage their fans in more meaningful ways and grow their careers globally,” Mustapha said.

The platform offers detailed song performance metrics, including views, posts, and creator engagements per track. It also provides granular post-level data such as likes, comments, shares, and completion rates, alongside demographic breakdowns by gender, age, and language.

In addition to analytics, TikTok for Artists includes educational resources and step-by-step guides to help artists build sustainable careers.

A key feature of the platform is the Pre-Release tool, which allows artists to launch campaigns for upcoming albums and enables fans to pre-save tracks on streaming platforms like Spotify and Apple Music.

British artist Jordan Adetunji described the platform as a “game changer,” noting its value in helping artists and their teams plan effective campaigns.

TikTok said the rollout reaffirms its investment in Africa’s creative economy and aims to foster deeper connections between artists and fans across the continent.

The platform is now available to all certified TikTok Artist Accounts, with access also extendable to managers and label teams.


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