Telecom
NCC Orders Telcos to Table Compensation Plan for Subscribers

Nigerian Communications Commission (NCC) has issued an ultimatum to telecommunications operators to articulate their compensation plan before the end of January 2015.
Mrs. Maryam Bayi, director of Consumer Affairs Bureau at the regulatory agency, disclosed this at the Fourth Quarter Industry Consumer Advisory Forum in Abuja yesterday.
The compensation pact will stipulate the compensation that a customer is entitled to whenever there is a breach of service that is rendered to them by an operator.
Bayi also disclosed that the regulatory agency receives about 40,000 complaints each day from consumers across the country on various breaches perpetuated by network operators.
“We have given them an ultimatum that by January, they should let us know what kind of compensation plan they have come up with so that we can publish and tell consumers what they can be compensated for. We will tell them that if they are not compensated, they should report to us.
“If for any reason they deplete your credit balance; they should be able to replace it and even with something extra because they must have disrupted your business. If you show them how negatively they have affected your business, they should be able to provide compensation for that.
“If for instance you subscribe to data service and you had not been able to utilise the service, they should be able to give it back to you or allow you to roll over. Now they auto renew their subscribers and roll over their data plans,” She said.
She added: “The number of complaints has come down to about 40,000 from all over the federation per day. Before the complaints were well above 40,000 per day. In our action plan for 2015, we want to go out and push consumers to lodge complaints when they have issues.
“We have really put operators on their toes recently. It is really better today than it was about six months ago when it was difficult to make calls. We have tried to address some of these issues along with them.
“The committee on compensation is working. We had to bring the operators. Initially, it was just an internal committee. ICAF also has a committee that is looking into the compensation. They have invited service providers to explain their compensation plan.”
She added that NCC had held sessions with the operators on the centrality of the consumer in their operations as they could not operate without the resources being expended by subscribers.
Dr. Okechukwu Itanyi , Executive Commissioner, Stakeholder Management at NCC, said NCC was working with operators to address infrastructure challenges that result in poor quality of service.
He added that there were enormous challenges in obtaining right of way, erecting base stations, power, vandalism, and robbery of generators and equipment.
Telecom
Gufwan Commends NCC for Sensitisation Workshop on Digital Citizenship for Persons with Disabilities


Telecom
NCC Launches Nationwide Campaign to Defend Nigeria’s Digital Lifelines

Nigerian Communications Commission (NCC) is leading the charge to implement the Presidential Order that designates telecommunications infrastructure as Critical National Information Infrastructure (CNII).
Under the leadership of Executive Vice-Chairman Dr. Aminu Maida, the Commission is executing a multi-pronged strategy that includes nationwide asset mapping, a comprehensive protection framework, and grassroots awareness campaigns aimed at fostering public ownership of digital infrastructure.
Dr. Maida described the Presidential Order as a watershed moment for Nigeria’s digital economy, recognizing the telecom sector as vital to national security, economic resilience, and governance. With over 171 million mobile subscribers and a teledensity of 79.22% as of June 2025, Nigeria’s telecom backbone powers everything from remote education and e-commerce to healthcare access and financial inclusion.
Yet, this critical infrastructure faces mounting threats—from cyber intrusions and physical sabotage to policy fragmentation and infrastructural duplication. To counter these risks, the NCC is collaborating with the Office of the National Security Adviser (ONSA) to prevent unauthorized access and bolster cybersecurity defenses.
The Commission is also engaging state governments to harmonize CNII protection policies across all tiers of governance, ensuring a unified national response.
Public engagement is a cornerstone of the NCC’s approach. Through targeted campaigns, the Commission is educating communities about their role in safeguarding telecom assets, emphasizing that digital security is a shared responsibility.
Dr. Maida urged stakeholders—from industry leaders and policymakers to everyday citizens—to rally behind this mission, declaring that the integrity of Nigeria’s digital infrastructure is “non-negotiable.”
Ultimately, the NCC’s efforts aim to build a digitally secure Nigeria—where infrastructure is not only protected but also serves as a springboard for innovation, economic empowerment, and global competitiveness.
Would you like this adapted into a press release format or tailored for a specific audience like investors, policymakers, or the tech community? I’d be happy to help.
Yet, this critical infrastructure faces mounting threats—from cyber intrusions and physical sabotage to policy fragmentation and infrastructural duplication. To counter these risks, the NCC is collaborating with the Office of the National Security Adviser (ONSA) to prevent unauthorized access and bolster cybersecurity defenses.
The Commission is also engaging state governments to harmonize CNII protection policies across all tiers of governance, ensuring a unified national response.
Public engagement is a cornerstone of the NCC’s approach. Through targeted campaigns, the Commission is educating communities about their role in safeguarding telecom assets, emphasizing that digital security is a shared responsibility.
Dr. Maida urged stakeholders—from industry leaders and policymakers to everyday citizens—to rally behind this mission, declaring that the integrity of Nigeria’s digital infrastructure is “non-negotiable.”
Ultimately, the NCC’s efforts aim to build a digitally secure Nigeria—where infrastructure is not only protected but also serves as a springboard for innovation, economic empowerment, and global competitiveness.
Telecom
Tariff Adjustment Attracts Over $1 billion Investment in Telecom infrastructure

Dr. Aminu Maida, Executive Vice Chairman, the Nigerian Communications Commission (NCC) has said that the new pricing regime in the sector has already attracted over $1 billion in fresh infrastructure investments this year, few months after it took effect.
He stated this yesterday during an interactive session with journalists in Lagos. According to him, the policy introduced in February gave mobile network operators (MNOs) the green light to adjust tariffs by up to 50% after nearly a decade of stagnant pricing.
“This act alone, has allowed investments to flow in. We will be revealing more specific figures in the coming weeks after verification, but we are talking about over a billion dollars’ worth of investment in 2025 alone,” he said.
Maida explained that the new pricing regime has reversed years of under-investment that slowed network expansion and weakened service quality. He pointed out that before now, the value chain was lopsided—tower companies could adjust prices annually for inflation and FX rates, but MNOs were stuck with fixed tariffs.
“This is an industry that requires continuous investment. The world is moving ahead, and if we do not create the right conditions, we will be left behind,” he warned.
The decision, he added, aligns with the guiding principles of the 2000 Telecom Policy and the 2003 Communications Act, which favour market-driven pricing while ensuring healthy competition and consumer protection.
According to Maida, the benefits of the policy are already visible. Equipment ordered by operators has been arriving since June, with network expansion and upgrade works in progress nationwide.
“We are closely tracking the rollout. We hold weekly calls with operators to monitor site builds, upgrades, and to step in when they face challenges with authorities,” he said.
The EVC of NCC believes these investments will help boost capacity, improve service quality, and keep Nigeria competitive in the global telecom arena.
While the investment news is positive, Maida didn’t shy away from highlighting the operational cost pressures confronting operators.
He said the sector burns through over 40 million litres of diesel monthly, most of it imported, to power base stations.
On top of that, the industry is heavily dependent on FX for all network hardware and software imports, as there’s no local manufacturing of major telecom equipment.
“There is nothing you need to build or upgrade a network today in Nigeria that you can buy locally,” Maida stated.
- E-Business3 days ago
NITDA Advocates AI, Security Integration for Sustainable Development
- Telecom3 days ago
Tariff Adjustment Attracts Over $1 billion Investment in Telecom infrastructure
- News3 days ago
Nigeria Hosts15th African Peering & Interconnection Forum (AfPIF)
- Telecom17 hours ago
NCC Launches Nationwide Campaign to Defend Nigeria’s Digital Lifelines
- General News17 hours ago
NCC Moves to Protect Consumers, Enforce Accountability in Telecoms
- General News17 hours ago
Samsung Launches the Sleek and Durable Galaxy A07 in Nigeria
- News17 hours ago
CAC Delists 247 Firms Over Invalid Registration Claims
- Telecom17 hours ago
Gufwan Commends NCC for Sensitisation Workshop on Digital Citizenship for Persons with Disabilities