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NCC Orders Telcos to Table Compensation Plan for Subscribers

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Eugene Juwah, EVC, NCC
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Nigerian Communications Commission (NCC) has issued an ultimatum to telecommunications operators to articulate their compensation plan before the end of January 2015.

Mrs. Maryam Bayi, director of Consumer Affairs Bureau at the regulatory agency, disclosed this at the Fourth Quarter Industry Consumer Advisory Forum in Abuja yesterday.

The compensation pact will stipulate the compensation that a customer is entitled to whenever there is a breach of service that is rendered to them by an operator.

Bayi also disclosed that the regulatory agency receives about 40,000 complaints each day from consumers across the country on various breaches perpetuated by network operators.

“We have given them an ultimatum that by January, they should let us know what kind of compensation plan they have come up with so that we can publish and tell consumers what they can be compensated for. We will tell them that if they are not compensated, they should report to us.

“If for any reason they deplete your credit balance; they should be able to replace it and even with something extra because they must have disrupted your business. If you show them how negatively they have affected your business, they should be able to provide compensation for that.

“If for instance you subscribe to data service and you had not been able to utilise the service, they should be able to give it back to you or allow you to roll over. Now they auto renew their subscribers and roll over their data plans,” She said.

She added: “The number of complaints has come down to about 40,000 from all over the federation per day. Before the complaints were well above 40,000 per day. In our action plan for 2015, we want to go out and push consumers to lodge complaints when they have issues.

“We have really put operators on their toes recently. It is really better today than it was about six months ago when it was difficult to make calls. We have tried to address some of these issues along with them.

“The committee on compensation is working. We had to bring the operators. Initially, it was just an internal committee. ICAF also has a committee that is looking into the compensation. They have invited service providers to explain their compensation plan.”

She added that NCC had held sessions with the operators on the centrality of the consumer in their operations as they could not operate without the resources being expended by subscribers.

Dr. Okechukwu Itanyi , Executive Commissioner, Stakeholder Management at NCC, said NCC was working with operators to address infrastructure challenges that result in poor quality of service.

He added that there were enormous challenges in obtaining right of way, erecting base stations, power, vandalism, and robbery of generators and equipment.


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Telecom

Gufwan Commends NCC for Sensitisation Workshop on Digital Citizenship for Persons with Disabilities

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Ayuba Gufwan, Executive Secretary, National Commission for Persons with Disabilities (NDPWD), has commended the Nigerian Communications Commission (NCC) for organising a sensitisation workshop on digital citizenship for persons with disabilities.
The Executive Secretary, represented by the Director, Social Integration of the NDPWD, Mr. Lawrence Idemudia, expressed his delight towards the NCC for its forward-thinking initiative aimed at bridging the digital divide and enhancing the active participation of persons with disabilities in the digital ecosystem.
He said that their effort was not only timely but also aligned with national and international commitments to inclusion, accessibility, and sustainable development.
“As we gather here today, we are reminded of the transformative potential of information and communication technologies in advancing equality, inclusion, and independent living for persons with disabilities. The digital space when made accessible can eliminate barriers to education, employment, health, and civic participation,” he added.
The event, which took place on Thursday, July 17, 2025, in Abuja, with the theme: ‘Empowering All – Advancing Digital Citizenship and Inclusion for Persons with Disabilities’, offered a strategic platform for stakeholders to engage, exchange knowledge, and build collective capacity in advancing digital inclusion.
The NCPWD Executive Secretary encouraged all participants – policy makers, Information and Communication Technology (ICT) professionals, civil society actors, and persons with disabilities – to seize the opportunity to foster innovative and inclusive digital solutions that leave no one behind.
He further reiterated that the NCPWD remains committed to working collaboratively with the NCC and other relevant stakeholders to ensure that Nigeria’s digital transformation is inclusive, participatory, and empowering for all, especially persons with disabilities.
The key takeaway of the workshop was that digital citizenship is an indispensable tool as inclusion in it is beneficial in the areas of access to information, improved communication, life transformation and empowerment, enhanced digital education, inclusive remote employment, tech savvy and enhanced education, amongst others.
Some of the outcome of the workshop includes discussions on the importance of online safety, privacy and ethical behaviours, among others. Others include the presentation by Barr. Ikem Onuegbunam on bridging the digital divide gap and removing the stigma on Persons with Disabilities.
The highlight of the workshop was the presentation of braille books by the NCC to the NCPWD, presented by the NCC’s Director of Digital Economy, Mrs Olatokunboh Oleyele and received by Mr. Lawrence Idemudia, on behalf of the Commission.  Certificates of participation were also distributed to everyone in attendance.

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NCC Launches Nationwide Campaign to Defend Nigeria’s Digital Lifelines

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Nigerian Communications Commission (NCC) is leading the charge to implement the Presidential Order that designates telecommunications infrastructure as Critical National Information Infrastructure (CNII).

Under the leadership of Executive Vice-Chairman Dr. Aminu Maida, the Commission is executing a multi-pronged strategy that includes nationwide asset mapping, a comprehensive protection framework, and grassroots awareness campaigns aimed at fostering public ownership of digital infrastructure.

Dr. Maida described the Presidential Order as a watershed moment for Nigeria’s digital economy, recognizing the telecom sector as vital to national security, economic resilience, and governance. With over 171 million mobile subscribers and a teledensity of 79.22% as of June 2025, Nigeria’s telecom backbone powers everything from remote education and e-commerce to healthcare access and financial inclusion.

Yet, this critical infrastructure faces mounting threats—from cyber intrusions and physical sabotage to policy fragmentation and infrastructural duplication. To counter these risks, the NCC is collaborating with the Office of the National Security Adviser (ONSA) to prevent unauthorized access and bolster cybersecurity defenses.

The Commission is also engaging state governments to harmonize CNII protection policies across all tiers of governance, ensuring a unified national response.

Public engagement is a cornerstone of the NCC’s approach. Through targeted campaigns, the Commission is educating communities about their role in safeguarding telecom assets, emphasizing that digital security is a shared responsibility.

Dr. Maida urged stakeholders—from industry leaders and policymakers to everyday citizens—to rally behind this mission, declaring that the integrity of Nigeria’s digital infrastructure is “non-negotiable.”

Ultimately, the NCC’s efforts aim to build a digitally secure Nigeria—where infrastructure is not only protected but also serves as a springboard for innovation, economic empowerment, and global competitiveness.

Would you like this adapted into a press release format or tailored for a specific audience like investors, policymakers, or the tech community? I’d be happy to help.

Yet, this critical infrastructure faces mounting threats—from cyber intrusions and physical sabotage to policy fragmentation and infrastructural duplication. To counter these risks, the NCC is collaborating with the Office of the National Security Adviser (ONSA) to prevent unauthorized access and bolster cybersecurity defenses.

The Commission is also engaging state governments to harmonize CNII protection policies across all tiers of governance, ensuring a unified national response.

Public engagement is a cornerstone of the NCC’s approach. Through targeted campaigns, the Commission is educating communities about their role in safeguarding telecom assets, emphasizing that digital security is a shared responsibility.

Dr. Maida urged stakeholders—from industry leaders and policymakers to everyday citizens—to rally behind this mission, declaring that the integrity of Nigeria’s digital infrastructure is “non-negotiable.”

Ultimately, the NCC’s efforts aim to build a digitally secure Nigeria—where infrastructure is not only protected but also serves as a springboard for innovation, economic empowerment, and global competitiveness.


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Tariff Adjustment Attracts Over $1 billion Investment in Telecom infrastructure

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Dr. Aminu Maida, Executive Vice Chairman, the Nigerian Communications Commission (NCC) has said that the new pricing regime in the sector has already attracted over $1 billion in fresh infrastructure investments this year, few months after it took effect.

He stated this yesterday during an interactive session with journalists in Lagos. According to him, the policy introduced in February gave mobile network operators (MNOs) the green light to adjust tariffs by up to 50% after nearly a decade of stagnant pricing.

“This act alone, has allowed investments to flow in. We will be revealing more specific figures in the coming weeks after verification, but we are talking about over a billion dollars’ worth of investment in 2025 alone,” he said.

Maida explained that the new pricing regime has reversed years of under-investment that slowed network expansion and weakened service quality. He pointed out that before now, the value chain was lopsided—tower companies could adjust prices annually for inflation and FX rates, but MNOs were stuck with fixed tariffs.

“This is an industry that requires continuous investment. The world is moving ahead, and if we do not create the right conditions, we will be left behind,” he warned.

The decision, he added, aligns with the guiding principles of the 2000 Telecom Policy and the 2003 Communications Act, which favour market-driven pricing while ensuring healthy competition and consumer protection.

According to Maida, the benefits of the policy are already visible. Equipment ordered by operators has been arriving since June, with network expansion and upgrade works in progress nationwide.

“We are closely tracking the rollout. We hold weekly calls with operators to monitor site builds, upgrades, and to step in when they face challenges with authorities,” he said.

The EVC of NCC believes these investments will help boost capacity, improve service quality, and keep Nigeria competitive in the global telecom arena.

While the investment news is positive, Maida didn’t shy away from highlighting the operational cost pressures confronting operators.

He said the sector burns through over 40 million litres of diesel monthly, most of it imported, to power base stations.

On top of that, the industry is heavily dependent on FX for all network hardware and software imports, as there’s no local manufacturing of major telecom equipment.

“There is nothing you need to build or upgrade a network today in Nigeria that you can buy locally,” Maida stated.


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