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NCC Urges to Students to Report Telcos who Fail to Address their Problems

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Nigeria Communication Commission (NCC) has advised students to always report network providers who refused to address their problems to the commission.

NCC Urges to Students to Report Telcos who Fail to Address their Problems

Prof. Umar Garba Danbatta, Executive Vice Chairman/CEO, NCC

Efosa Idehen, director, Consumer Affairs Bureau of NCC, advised the students at the weekend at Nsukka, Enugu State.

Ideen spoke during the third edition of the Telecom Campus Conversation at the University of Nigeria Nsukka.

The conversation was themed: “Telecom Consumer Rights Awareness: The Role of Students.”

Idehen said the aim of the campus conversation was to educate students who were important consumers of telecommunication services on their rights and how to resolve problems with their network providers.

He said: “Subscribers of network providers are kings in telecommunication industry since without them there will neither be network providers nor NCC.

“Problem of subscribers is that most times they do not know how to go about issues they have with their network subscribers.”

The Director explained to students some of the ways to resolve network problems either with their network providers or with NCC.

He said: “It is your right that any problem you have as a consumer must be resolved with your network provider.

“But if you tried and your network could not solve your problem, call 622, NCC toll free line and report such problem.

“NCC will immediately get in touch with the affected network provider to know why it has refused to resolve your problem.

“NCC may fine such provider if the commission discovers that the provider deliberately ignored the subscriber’s complain.

“Some subscribers complain of their providers bombarding them with unsolicited messages without knowing that when they sent STOP to 2442 to their provider such unsolicited messages will stop.”

According to Idehen, subscribers are expected to call 112 toll free line in case of any emergency to get help from security agencies in the country.

In her remarks, Mistura Aruna, head, Consumer Information and Education Unit, NCC, said the Forum was one of the various consumer-center initiatives of NCC targeted at creating awareness for students of tertiary institution on their rights and obligations as telecom consumers.

Aruna said: “One of the aims of this initiative is to sensitise students on several measures which have been put in place for the purpose of consumer protection and empowerment.

“UNN is selected by the commission for the third edition of the programme because it is the first indigenous and autonomous university in Nigeria.

“The university’s motto: ‘To Restore the Dignity of Man,’ adequately reflects the mind of the commission as consumer protection, information and education is pivotal on the commission’s mandate.”

In a message to the event, Prof Charles Igwe, the Vice Chancellor of the UNN, represented by Prof. Eze Okonkwo, the Dean of Post-Graduate Studies, commended the commission for choosing the university for the programme.

Speaking on behalf of the students, Stephen Ani, the Student Union President of the UNN, thanked the NCC for choosing the university for the third edition of the campus conversation.

Ani said: “It’s my hope that NCC presence in UNN will help improve some network challenges the students are facing as well as help resolve their problems with their various network providers.”

NCC used the occasion to educate students on consumer protection, SIM registration, SIM-NIN linkage, cyber-security as well as how to be safe online by avoiding any internet fraud, among other things.


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Telecom

ATICEN Commends NLC for Suspending Strike over Telecoms Tariff Hike

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Joe Ajaero, president, NLC,
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Comrade Adede John Williams, president of the Association of Telecommunications, Information Technology, Cable Satellite Network Operators and Allied Services Employers’of Nigeria (ATICEN), has commended the Nigeria Labour Congress (NLC) for suspending the planned strike over tariff hike by Nigerian Communications Commission (NCC) for the Nigeria telecommunications operators.

ATICEN Commends NLC for Suspending Strike over Telecoms Tariff Hike

Joe Ajaero, president, NLC,

He called on members and the general assembly of the Nigeria Labour Congress, telecoms subscribers, stakeholders, and all interested parties to see the need to accept the reality of things as they unfold.

He emphasised that rising inflation, energy costs, operational costs, and currency devaluation challenges faced in the country were the key reasons for the recent tariff hike, adding that the costs of importing telecommunications equipment, the maintenance support system, and unreliable electricity supply had affected the profits supposedly accrued to telecoms operators.

He, therefore, urged the telecommunications subscribers and Nigerians to always have the interests of the services of telecommunications operators at heart for the industry’s sustainability, as the industry regulator is always championing the consumer’s protection rights.

“So, it is important to know that the recent increase in telecoms tariff was approved according to its regulatory power under Section 108 of the Nigerian Communications Act, 2003 (NCA) to regulate and approve tariff rates and charges for telecommunications operators operating in Nigeria,” he said.

Williams equally acknowledged Dr. Bosun Tijani, minister, Communications, Innovation and Digital Economy, and Dr. Aminu Maina, EVC/CEO, Nigerian Communications Commission (NCC), for taking a proactive step in managing the NLC’s planned strike.

 


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Airtel Nigeria’s Communications Director Champions Workforce Transformation at PAU Career Fair

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L-r: Senior Lecturer, Institute of Humanities, PAU, Dr. Ruth Karachi Benson Oji (Panel session moderator) and Panelists; Head, Corporate Services, Fast Credit Ltd, Olabisi Omoregie; Director of Corporate Communications and CSR, Airtel Nigeria, Femi Adeniran; and General Manager, HR & Admin, Mutual Benefits Assurance, Abike Wesey at the panel session of the Pan-Atlantic University Career Fair held on Wednesday at the University Main Campus in Lagos state.
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Femi Adeniran, the Director of Corporate Communications and CSR Airtel Nigeria, has called for a human centric approach to workforce transformation in the face of rapid technological advancements.

Mr. Adeniran made this statement during a panel discussion titled ‘Building a Workforce for the New Era: Talent, Technology, and Transformation’ at the 2025 Career Fair, hosted by Pan-Atlantic University on Wednesday, February 5, 2025, at the University main campus.

He stressed the importance of organizations prioritizing clear corporate communication, continuous learning, and reverse mentoring to foster a resilient, future ready workforce, highlighting how crucial corporate communication is in enhancing workforce agility and driving innovation.

“Organizations that master transparent and engaging communication are better positioned to integrate digital tools seamlessly while maintaining a strong human connection. It’s not just about technology; it’s about empowering people through effective engagement, and purpose-driven messaging.” He said.

Mr. Adeniran also urged organizations to invest in upskilling and reskilling their workforce, advocating for a proactive approach to talent development that ensures employees remain relevant amid industry shifts.

He highlighted Airtel Nigeria’s commitment to nurturing talent through initiatives such as the “Open Talent Economy” an ambitious initiative aimed at preparing undergraduates for the evolving demands of the modern workforce.

The panel discussion brought together leading industry experts, including Olabisi Omoregie (Head, Corporate Services, Fast Credit Ltd) and Abike Wesey (General Manager, HR & Admin, Mutual Benefits Assurance).

Moderated by Dr. Ruth Karachi Benson Oji, the discussion delved into the impact of artificial intelligence, automation, and digital transformation on employment. Panelists emphasized that while technology is reshaping job functions, human adaptability, emotional intelligence, and strategic foresight are still crucial.

The career fair reaffirms Pan-Atlantic University’s commitment to fostering meaningful engagements that bridge the gap between academia and industry. The institution remains dedicated to empowering students and professionals with the insights needed to excel in the evolving job market.

 


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MTN mPulse Inspires Excellence at Glorious Covenant School in Rivers State

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MTN Nigeria’s mPulse team recently visited Glorious Covenant School in Rivers State to celebrate the remarkable achievement of Ikenna Ikechukwu, the 2024 MTN mPulse Spelling Bee champion.

The event, held on January 22, 2025, was not just a recognition of Ikenna’s hard work but a call to students everywhere to aim higher and reach for greatness.

The event highlighted the transformative power of education and innovation. At the 2024 Spelling Bee Grand Finale in November in Lagos, Ikenna emerged the Spelling Bee champion title, and was awarded ₦5 million scholarship, a laptop, a smartphone, and an mPulse goody bag.

His win also extended to his school, which received 10 laptops and 10 MTN 5G routers, underscoring MTN’s commitment to enhancing digital education and closing the digital divide.

“This competition isn’t just about spelling words; it’s about unlocking the potential of young Nigerians and inspiring them to achieve greatness,” said Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria. “We hope to see more students step into the spotlight like Ikenna.”

For the students and teachers at Glorious Covenant School, the visit was more than a celebration—it was a challenge to dream big.

Many of the students shared aspirations of participating in future editions of the Spelling Bee, encouraged by Ikenna’s inspiring story. “Winning this competition has changed my life,” said Ikenna. “I hope my journey motivates other students to work hard and believe in their potential.”

By visiting Glorious Covenant School, MTN not only celebrated Ikenna’s success but also reinforced its commitment to empowering the next generation of leaders and innovators. Through initiatives like the mPulse Spelling Bee, MTN continues to inspire Nigerian youth to pursue excellence and achieve their dreams.


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