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NCC Urges to Students to Report Telcos who Fail to Address their Problems

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Nigeria Communication Commission (NCC) has advised students to always report network providers who refused to address their problems to the commission.

NCC Urges to Students to Report Telcos who Fail to Address their Problems

Prof. Umar Garba Danbatta, Executive Vice Chairman/CEO, NCC

Efosa Idehen, director, Consumer Affairs Bureau of NCC, advised the students at the weekend at Nsukka, Enugu State.

Ideen spoke during the third edition of the Telecom Campus Conversation at the University of Nigeria Nsukka.

The conversation was themed: “Telecom Consumer Rights Awareness: The Role of Students.”

Idehen said the aim of the campus conversation was to educate students who were important consumers of telecommunication services on their rights and how to resolve problems with their network providers.

He said: “Subscribers of network providers are kings in telecommunication industry since without them there will neither be network providers nor NCC.

“Problem of subscribers is that most times they do not know how to go about issues they have with their network subscribers.”

The Director explained to students some of the ways to resolve network problems either with their network providers or with NCC.

He said: “It is your right that any problem you have as a consumer must be resolved with your network provider.

“But if you tried and your network could not solve your problem, call 622, NCC toll free line and report such problem.

“NCC will immediately get in touch with the affected network provider to know why it has refused to resolve your problem.

“NCC may fine such provider if the commission discovers that the provider deliberately ignored the subscriber’s complain.

“Some subscribers complain of their providers bombarding them with unsolicited messages without knowing that when they sent STOP to 2442 to their provider such unsolicited messages will stop.”

According to Idehen, subscribers are expected to call 112 toll free line in case of any emergency to get help from security agencies in the country.

In her remarks, Mistura Aruna, head, Consumer Information and Education Unit, NCC, said the Forum was one of the various consumer-center initiatives of NCC targeted at creating awareness for students of tertiary institution on their rights and obligations as telecom consumers.

Aruna said: “One of the aims of this initiative is to sensitise students on several measures which have been put in place for the purpose of consumer protection and empowerment.

“UNN is selected by the commission for the third edition of the programme because it is the first indigenous and autonomous university in Nigeria.

“The university’s motto: ‘To Restore the Dignity of Man,’ adequately reflects the mind of the commission as consumer protection, information and education is pivotal on the commission’s mandate.”

In a message to the event, Prof Charles Igwe, the Vice Chancellor of the UNN, represented by Prof. Eze Okonkwo, the Dean of Post-Graduate Studies, commended the commission for choosing the university for the programme.

Speaking on behalf of the students, Stephen Ani, the Student Union President of the UNN, thanked the NCC for choosing the university for the third edition of the campus conversation.

Ani said: “It’s my hope that NCC presence in UNN will help improve some network challenges the students are facing as well as help resolve their problems with their various network providers.”

NCC used the occasion to educate students on consumer protection, SIM registration, SIM-NIN linkage, cyber-security as well as how to be safe online by avoiding any internet fraud, among other things.


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MTN Suspends Data, Airtime Borrowing Service over New FCCPC Lending Rules

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MTN Nigeria has announced the temporary suspension of its airtime and data advance service, Xtratime, following new regulatory requirements introduced by the Federal Competition and Consumer Protection Commission (FCCPC).

MTN Suspends Data, Airtime Borrowing Service over New FCCPC Lending Rules

The telecom giant disclosed the development in a filing to the Nigerian Exchange Limited (NGX) on Thursday, stating that the move is necessary to comply with the FCCPC’s Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations, 2025.

Xtratime, widely used by prepaid subscribers, allows customers to borrow airtime or data and repay on their next recharge.

In the disclosure signed by Uto Ukpanah, company secretary, the firm confirmed the halt, noting, “MTN Nigeria Communications PLC hereby notifies the Nigerian Exchange Limited and the investing public that the company has temporarily suspended its airtime and data credit advance service (‘Xtratime’).”

The company explained that the service now falls within the scope of the FCCPC’s expanded regulatory framework, which mandates fresh licensing and stricter compliance procedures for digital credit providers.

“The suspension relates to the implementation of processes under the Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations, 2025, which introduced a new compliance and licensing framework for entities providing digital or non-traditional consumer credit services,” the statement added.

Despite the suspension, MTN reassured subscribers that alternative channels for purchasing airtime and data remain fully operational. It also downplayed the financial impact of the move.

“Given the scale within the revenue mix, we do not expect the temporary suspension to have a material impact,” the company said, adding that it is closely monitoring customer behaviour and will provide further updates in its first-quarter 2026 results.

The FCCPC’s 2025 regulations significantly broaden oversight of Nigeria’s digital lending ecosystem, bringing telecom operators and other providers of short-term credit services under stricter scrutiny. Companies offering such services are now required to register and obtain regulatory approval to continue operations.

The Commission had initially introduced a framework for digital lending in 2022, but expanded it in 2025 amid rising concerns over consumer debt, data privacy and lending practices.

 

 

 


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Nokia, Orange Partner on AI-native 6G Networks

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Nokia and Orange are co-developing new strategies to maximise spectral efficiency across existing and future mobile bands, including the upper 6 GHz range, as networks transition toward 6G.

This follows an announcement of a partnership with NVIDIA to develop and evaluate Artificial Intelligence Radio Access Network (AI-RAN) technologies.

The initiative will combine the anyRAN 5G software of Nokia with the AI infrastructure of NVIDIA to improve network performance and energy efficiency.

The collaboration aims to transform service delivery for Orange across Europe, the Middle East, and Africa, says Nokia.

Under a new structured co-innovation framework, the partners will explore how GPU-based radio processors can boost performance via advanced receivers.

The goal is to integrate artificial intelligence (AI) directly into the RAN to automate environments, support sensing services and drive resource utilisation.

“By collaborating with Nokia and NVIDIA, we can better understand how the AI-native architecture enabled by AI-RAN can improve the efficiency of key radio algorithms such as scheduling, beamforming, and power optimisation — enhancing both spectral efficiency and energy performance, while also enabling advanced capabilities like predictive optimisation and radio sensing. This collaboration is an important step in our long-term network strategy,” says Laurent Leboucher, group chief technology officer at Orange.

Pallavi Mahajan, chief technology and AI officer at Nokia, comments: “AI is reshaping how networks are designed, introducing new levels of intelligence and flexibility across the radio layer.

“Through this collaboration with Orange, we are exploring how Nokia and NVIDIA’s AI-RAN solution brings advanced AI and RAN functions together in a unified architecture. This will be instrumental in enabling the industry’s transition toward cognitive, AI native networks.”

Orange is currently the fourth-largest telecoms operator in Africa with 18 markets on the continent. The partnership marks a significant attempt to leverage AI to accelerate digital transformation as the first wave of 6G approaches.


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Zoho Nigeria champions women’s digital empowerment at the Guardian Women Festival

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Zoho Nigeria partnered with Guardian Newspapers for the Guardian Woman Festival, a month-long initiative celebrating women’s contributions to business, governance, and social development while promoting digital empowerment for female entrepreneurs.

Zoho Nigeria champions women’s digital empowerment at the Guardian Women Festival

Kehinde Ogundare

Held at the Federal Palace Hotel in Victoria Island, Lagos, the festival focused on the theme “Reciprocity,” encouraging the exchange of value, networks, and digital innovation to strengthen women-led businesses and foster collaboration.

During the event, Kehinde Ogundare, Country Head of Zoho Nigeria, delivered a keynote address titled “Give Value, Gain Growth: Women Driving Reciprocal Innovation in the Digital Economy”. In his remarks, he highlighted the urgent need to bridge the digital gap for female entrepreneurs.

While Nigeria has the highest concentration of women-owned businesses in Africa, fewer than 30% currently use digital tools to manage or grow their operations. Ogundare noted that technology does not replace the strengths women already bring to business, such as relationship building and community engagement. Instead, it amplifies them, enabling entrepreneurs to reach wider audiences and scale more efficiently.

“The difference is not talent. Not capital. Not ambition. It is digital adoption,” said Ogundare during his keynote. “Smart tools create smart businesses. Smart businesses create strong economies. When women entrepreneurs and leaders have access to the right tools, the possibilities for growth are limitless.”

Zubaida Aliyu, Sales Manager at Zoho Nigeria, also brought her expertise to the festival’s panel session on ‘Women in the Business of Digital Innovation’. She highlighted how women are uniquely positioned to create shared value in digital spaces by building platforms that encourage knowledge sharing, mentorship, and collaboration.

Aliyu also challenged organisations that continue to view women’s digital inclusion primarily as corporate social responsibility rather than a strategic business priority.

“Tech creates a level playing field,” she said, noting that digital platforms remove limitations related to location and infrastructure size. Addressing organisations that overlook the economic value of inclusive digital strategies, she added, “They are leaving money on the table — they need to think of it as a strategy not charity”.

Through its participation in the Guardian Woman Festival, Zoho reaffirmed its commitment to providing affordable and accessible enterprise-grade technology to businesses of all sizes. By helping women transition from manual effort to digital efficiency, Zoho aims to support entrepreneurs build scalable enterprises and ensure their sustained success in Africa’s digital economy.


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