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NCC Urges to Students to Report Telcos who Fail to Address their Problems

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Nigeria Communication Commission (NCC) has advised students to always report network providers who refused to address their problems to the commission.

NCC Urges to Students to Report Telcos who Fail to Address their Problems

Prof. Umar Garba Danbatta, Executive Vice Chairman/CEO, NCC

Efosa Idehen, director, Consumer Affairs Bureau of NCC, advised the students at the weekend at Nsukka, Enugu State.

Ideen spoke during the third edition of the Telecom Campus Conversation at the University of Nigeria Nsukka.

The conversation was themed: “Telecom Consumer Rights Awareness: The Role of Students.”

Idehen said the aim of the campus conversation was to educate students who were important consumers of telecommunication services on their rights and how to resolve problems with their network providers.

He said: “Subscribers of network providers are kings in telecommunication industry since without them there will neither be network providers nor NCC.

“Problem of subscribers is that most times they do not know how to go about issues they have with their network subscribers.”

The Director explained to students some of the ways to resolve network problems either with their network providers or with NCC.

He said: “It is your right that any problem you have as a consumer must be resolved with your network provider.

“But if you tried and your network could not solve your problem, call 622, NCC toll free line and report such problem.

“NCC will immediately get in touch with the affected network provider to know why it has refused to resolve your problem.

“NCC may fine such provider if the commission discovers that the provider deliberately ignored the subscriber’s complain.

“Some subscribers complain of their providers bombarding them with unsolicited messages without knowing that when they sent STOP to 2442 to their provider such unsolicited messages will stop.”

According to Idehen, subscribers are expected to call 112 toll free line in case of any emergency to get help from security agencies in the country.

In her remarks, Mistura Aruna, head, Consumer Information and Education Unit, NCC, said the Forum was one of the various consumer-center initiatives of NCC targeted at creating awareness for students of tertiary institution on their rights and obligations as telecom consumers.

Aruna said: “One of the aims of this initiative is to sensitise students on several measures which have been put in place for the purpose of consumer protection and empowerment.

“UNN is selected by the commission for the third edition of the programme because it is the first indigenous and autonomous university in Nigeria.

“The university’s motto: ‘To Restore the Dignity of Man,’ adequately reflects the mind of the commission as consumer protection, information and education is pivotal on the commission’s mandate.”

In a message to the event, Prof Charles Igwe, the Vice Chancellor of the UNN, represented by Prof. Eze Okonkwo, the Dean of Post-Graduate Studies, commended the commission for choosing the university for the programme.

Speaking on behalf of the students, Stephen Ani, the Student Union President of the UNN, thanked the NCC for choosing the university for the third edition of the campus conversation.

Ani said: “It’s my hope that NCC presence in UNN will help improve some network challenges the students are facing as well as help resolve their problems with their various network providers.”

NCC used the occasion to educate students on consumer protection, SIM registration, SIM-NIN linkage, cyber-security as well as how to be safe online by avoiding any internet fraud, among other things.


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Telecom

Legend Internet Reports Losses despite N505m Revenue

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Legend Internet Plc has reported a loss for the six months ended January 31, 2026, as rising operating costs and finance charges weighed on earnings, according to its latest management financial statements filed on the NGX platform.

Legend Internet Reports Losses despite N505m Revenue

The company posted revenue of N505.36 million for the period, down from N622.64 million recorded in the corresponding period of 2025, reflecting a contraction in topline performance.

Despite generating a gross profit of N322.99 million, Legend Internet’s profitability was eroded by elevated administrative expenses, which surged significantly to N457.62 million from N166.78 million in the prior year.

This drove the company to an operating loss of N134.63 million, compared to an operating profit of N244.55 million a year earlier.

Finance costs further pressured the bottom line, rising to N64.71 million, while interest income provided only a limited offset.

Consequently, the company recorded a loss after tax of N99.34 million, a sharp reversal from the N239.85 million profit posted in the same period of 2025.

Earnings per share also declined into negative territory, closing at a loss of 11 kobo compared with earnings of 12 kobo in the prior period.

A review of the company’s financial position showed total assets increased to N3.45 billion as of January 2026, up from N3.21 billion in July 2025, driven largely by growth in cash and cash equivalents and receivables.

However, shareholders’ funds weakened to N2.55 billion from N2.80 billion, reflecting the impact of the reported loss and dividend payments.

Cash flow analysis indicates that net cash used in operating activities stood at N237.48 million, highlighting liquidity pressure in the core business.

This was partially offset by financing inflows, including loans, which helped lift cash balances during the period.

Further breakdown showed personnel costs rose markedly to N153.50 million, underscoring increased staff-related expenses, while depreciation and amortisation charges remained significant due to ongoing investments in network infrastructure.

The results underlined the pressure on smaller telecom and internet service providers navigating high operating costs, currency volatility, and infrastructure demands within Nigeria’s competitive digital services market.

 

 

 

 

 


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Airtel Africa Records Strong Market Gains, Strengthening Investor Trust

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Airtel Africa has emerged as the standout large-cap performer on the Nigerian Exchange (NGX), recording a 10 per cent gain in a single trading week and reinforcing its position as one of Africa’s most resilient and valuable telecommunications companies.

The telecoms giant closed the week at ₦3,655.70 per share, up from ₦3,323.40, making it one of the strongest contributors to market performance during a period characterised by selective investor activity and sector rotation.

The strong performance reflects growing investor confidence in Airtel Africa’s business fundamentals, diversified revenue streams, and long-term growth strategy. Analysts note that the company continues to attract attention from investors seeking stable, high-quality stocks capable of delivering sustainable value despite ongoing macroeconomic uncertainties.

Unlike many of the week’s gainers, whose performance was largely driven by speculative trading and short-term market positioning, Airtel Africa’s rise was underpinned by confidence in its operational strength and strategic importance within the telecommunications sector.

Market watchers have identified Airtel Africa as a preferred investment destination due to its strong earnings profile, extensive regional footprint, and exposure to foreign currency-linked revenue streams. These factors have helped position the company as a key stabiliser within the NGX, particularly at a time when investors are increasingly selective in deploying capital.

The company’s performance also highlights the growing importance of telecommunications firms in driving economic growth and digital transformation across Africa. Through continued investments in network expansion, digital services, enterprise solutions, and financial inclusion initiatives, Airtel Africa remains at the forefront of enabling connectivity and economic opportunity for millions of people across the continent.

Beyond its stock market performance, Airtel Africa continues to strengthen its position through investments in digital infrastructure, mobile financial services, and technology-driven solutions that support businesses, governments, and communities. These initiatives have become increasingly important as demand for connectivity and digital services continues to accelerate across Africa.

Airtel Africa’s latest performance underscores confidence in the company’s long-term prospects and its ability to create sustainable value for shareholders. The milestone also reflects the market’s recognition of Airtel Africa’s role in shaping Africa’s digital future through innovation, connectivity, and inclusive growth.

With telecommunications remaining a critical enabler of economic development, Airtel Africa’s strong showing on the NGX serves as another indicator of the company’s continued momentum and leadership within the sector.


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Meta, TikTok, Snapchat and Google Reach Multi-Million Dollar Deal in School Lawsuit

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Several leading social media companies have agreed to pay approximately 27 million dollars to settle a lawsuit filed by a school district in the United States over claims that their platforms contributed to a student mental health crisis.

Meta, TikTok, Snapchat and Google Reach Multi-Million Dollar Deal in School Lawsuit

Court documents reviewed by AFP showed that the settlement involved major technology firms, including Meta, Snap, ByteDance and Google.

Under the agreement, Meta, the parent company of Facebook and Instagram, will pay nine million dollars, while Snap, owner of Snapchat, and ByteDance, the parent company of TikTok, will each contribute eight million dollars.

Google, whose products include YouTube, will pay about two million dollars in cash and provide educational training and software licences valued at about 900,000 dollars.

The lawsuit was filed by the Breathitt County School District in Kentucky, a rural district whose case was selected as a test case among more than 1,200 similar lawsuits brought by school districts across the United States.

The district had sought more than 60 million dollars to fund a 15-year mental health programme and address the alleged effects of social media use on students, including sleep disorders, emotional distress and interpersonal conflicts.

The case was scheduled to proceed to trial later this month in Oakland, California, before the companies opted to settle.

As part of its contribution, Google will provide professional development support, licences for its artificial intelligence education software, a social-emotional learning programme and technical assistance for educational tools.

The settlement agreements do not include any admission of wrongdoing by the companies.

Legal analysts say the development could increase pressure on the firms to resolve other pending cases involving similar allegations.

The lawsuits are being overseen by Judge Yvonne Gonzalez Rogers of the Federal Court in Oakland, California.

The settlement comes amid growing scrutiny of social media platforms over their impact on young users.

In March, a Los Angeles jury reportedly found Meta and Google liable in a case involving claims about the addictive nature of Instagram and YouTube.

During the same period, a jury in New Mexico ordered Meta to pay 375 million dollars in damages in a case alleging that minors were exposed to inappropriate content and online predators.

In addition, more than 30 U.S. states are pursuing separate legal action against Meta over related social media concerns, with that case expected to proceed to trial later this year.

Observers say the latest settlement underscores increasing concerns among educators, parents and policymakers about the influence of social media platforms on the well-being of children and teenagers.


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