General News
Nigeria Government Enterprise Architecture (NGEA): An Enabler of Digital Transformation in the Public Sector
By Mubarak Umar
As Nigeria, through National Information Technology Development Agency, (NITDA), under the supervision of Ministry of Communications and Digital Economy tends to prioritise the use of digital technologies in government activities to streamline and integrate workflows and processes for the purpose of effective data and information management, enhancing public service delivery, as well as expanding digital channels for engagement and empowerment of people, has launched one of its long-awaiting project, Nigeria Government Enterprise Architecture (NGEA).
The government has identified NGEA as a key enterprise and technology best practice to put a full stop into perennial challenges and complexity associated with IT deployment across Federal Public Institutions. NGEA enables Federal Public Institutions to evolve and translate their capabilities into government-wide enterprise change while leveraging digital technologies and innovations. This is coming on the heels of global acceptance of e-Government as a critical resource for maximising value creation for various stakeholders in the political, legal, managerial and administrative chain.
NGEA specifies the principles, practices, standards and policies that guide the way capabilities are evolved over time and continue to deliver results even under a continuous change of political, administrative, and economic activities. It also provides an integrated and long-term view of the Federal Government’s enterprise strategic goals as related to structure people, finance, data/information, business processes across all lines of businesses/mandates, functions and services and their relationship with information technology and the external environment with the aim of deriving maximum benefits from the use and adoption of digital technology in government.
It could be recalled that NITDA presented the NGEA framework around March 21st, 2019, a document conceived out of necessity to address government-wide ICT challenges that are hindering the realisation of expected values from every ICT investment. It provides a clear road map for Government Digital Transformation (GDT) in the public sector.
The Agency embarked on series of reforms to bring efficiency into government use and adoption of Information Technology systems in accordance with its enabling law, NITDA Act 2007.
Feedbacks from the stakeholders’ engagement revealed that implementation of the framework cannot be effective without data on the current state of IT deployment in the Federal Public Institutions (FPIs), i.e. Ministries, Departments, Extra-Ministerial Departments and Agencies of Government at Federal, State and Area Council levels.
Accordingly, NITDA surveyed One Hundred (100) FPIs to collect a baseline data that will adequately establish the current state of IT in government AS-IS (present state of the organisation’s process, culture, and capabilities) and provide insights into closing the existing gaps hindering attainment of Government Digital Transformation Agenda TO-BE (how the organisation’s process, culture, and capabilities will appear in the future.) In addition, the outputs of developmental policies and programs targeted at closing existing gaps and improving the inefficiency of IT systems in the public sector were gathered.
PresidentMuhammaduBuhariGCFRin his speech during the annual eNigeria Conference emphasised the need for the public service to be highly competitive, innovative and digitally-enabled to deliver public services and effectively drive government programmes and policies.
Buhari directed that Digital Transformation Technical Working Groups (DT-TWGs) be established in Federal Public Institutions (FPIs) as e-Government Champions and part of the digital governance structure for the implementation of Nigeria e-Government Master Plan (NeGMP) and National Digital Economy Policy and Strategy (NDEPS).
This is in line with Presidential Executive Order 005, part of the present administration’s deliberate efforts and strong commitment to strengthening the role of Science, Technology and Innovation in the country’s socio-economic development.
Dr Isa Ali Ibrahim (Pantami), FNCS, FBCS, FIIM, Minister of Communications and Digital Economy, is championing this long-term strategy and road map for restructuring government processes, through the deployment of IT processes efficiently in the public sector with the goal of achieving Whole-of-Government for effective public service delivery and attainment of Government Digital Transformation in Nigeria.
Last week, he (Pantami) inaugurated the Digital Transformation Technical Working Groups (DT-TWGs) and the Nigeria Government Enterprise Architecture (NGEA) portal (www.ngea.gov.ng) aimed at institutionalising governance structure which will be responsible for coordinating the implementation of National Digital Economy Policy and Strategy (NDEPS), National e-Government Master Plan (NeGMP) and any digital transformation-related activities in the public sector at the Federal level.
Pantami asserted that the DT-TWG will be an instrument to the implementation of four pillars in NDEPS. The pillars are Developmental Regulations, Service Infrastructure, Soft Infrastructure and Indigenous Content Promotion and Adoption.
In his words, he said: “Service and Soft Infrastructure are critical to achieving appropriate deployment of government digital services and to strengthen public confidence in the use of digital technologies and services. Digital Transformation Technical Working Groups (DT-TWGs) are to support the Federal Government to develop citizen-friendly digital platforms in support of service innovations and digital transformation for digital Nigeria.”
It is worthy to note that at the beginning of framing the implementation of NGEA, the Nigerian e-Government environment is in a Silo State where there is a barrier in communication, information exchange and interoperability of IT systems between and across Public Institutions. The result of the survey conducted at the Strategic Capacity Building Programme for Chief Executive Officers of Federal Public Institutions on August 09, 2018 revealed this. The scenario made it difficult for Public Institutions to collaborate where cross-portfolio services are required. It is also making IT deployment and solutions costly in any attempt to initiate seamless communication, interoperability and integration of IT systems between government institutions.
According to Director General of NITDA, Mallam Kashifu Inuwa Abdullahi CCIE, Digital Economy requires adaptive policies, strategies, regulations, standardised infrastructure, globally competitive workforce, carefully orchestrated and coordinated digital governance structure. Without appropriate digital governance, it becomes difficult for digital investments and implementation to meet strategic objectives and expectations.
To address these difficulties, the NGEA proposed an operating model that has two value propositions – One Government (whole-of-government) and autonomy of each Federal Public Institutions (FPIs) to make certain decisions around business processes, digital services and applications. The seven layers of NGEA which are Business, Service, Data, Application, IT Infrastructure, Security and Performance are centred around people, processes and IT. Each layer has high-level expectations for FPIs and as well specifies best practices, standards, tools, reference models and recommendations that will help achieve the value propositions and citizens’ expectations for government digital services.
To continued.
National Information Technology Development Agency (NITDA) has reaffirmed its commitment to promoting indigenous technology operators, dismissing allegations that it encouraged the deployment of fake locally made personal computers.
Responding to accusations from the Certified Computer Manufacturers of Nigeria (CCMON) regarding the alleged spread of counterfeit locally produced PCs, NITDA stressed that it limits government IT contract registration to firms with at least 51 percent Nigerian ownership.
The agency stressed that it aligns with the Federal Executive Council–approved “Renewed Hope Nigeria First Policy” of May 2025, which prioritises Nigerian-made goods and mandates foreign procurements only when no local alternative exists.
NITDA said it is also investing in talent development through its Office for Nigerian Digital Innovation (ONDI), supporting startups, SMEs, and training public servants to meet global standards.
Addressing the “SpeedStar PC saga,” NITDA clarified that the project in question dates back to 2019, and any hardware faults after six years of use cannot be attributed to the agency.
Meanwhile, Beta Computers makers of the SpeedStar PC and a founding member of CCMON has petitioned the Ministry of Communications, Innovation and Digital Economy over the alleged deployment of counterfeit SpeedStar units by NITDA contractors.
In an April 3, 2025 petition, Will Anyaegbunam, managing director, Beta Computers’ accused certain contractors of sabotaging presidential directives on patronising locally made computers.
He claimed that despite repeated requests since August 2024, NITDA has refused to reveal the identity of the contractor linked to counterfeit SpeedStars supplied to an institution in northern Nigeria.
Anyaegbunam further alleged possible collusion within the agency and vowed to pursue legal action to protect the brand’s equity, which has been trademarked since 1996.
Beta Computers has also filed a Freedom of Information request to obtain the names of all contractors who supplied SpeedStar PCs to Gombe State University and other institutions since 2019.
Airtel Nigeria has taken another bold step in its digital transformation and quality of service drive with the launch of Airtel Assist, a WhatsApp-based self-service chatbot designed to offer real-time support to millions of the network’s customers.
Built to meet the growing needs of today’s digital consumer, Airtel Assist provides round the clock full-service experience that allows customers to check balances, buy airtime or data, make secure payments, troubleshoot issues, and access personalised assistance all from the convenience of WhatsApp.
At the core of this innovation is Airtel Nigeria’s commitment to putting people first, ensuring customer experiences are faster, more intuitive, and deeply personalised.
Speaking on the launch, Airtel Nigeria CEO, Dinesh Balsingh, said, “This is Airtel meeting Nigerians exactly where they are, on platforms they trust and use every day.
With Airtel Assist, we are adapting technology at the personal level. It’s fast, secure, and always available, designed to serve real people with real needs, in real time. As a company with a constant focus on customer satisfaction, this is one of the ways we make customer care more accessible.”
The new chatbot highlights Airtel’s continued integration of AI-powered tools to scale service delivery, reduce wait times, and maintain secure customer interactions, solidifying its position as a customer-first, innovation-led brand in Nigeria’s telecom landscape.
It also demonstrates the company’s clear ambition to lead innovation in Nigeria’s telecom sector by adopting tools that are secure, scalable, and inclusive.
To emphasize this perspective, Ismail Adeshina, Director of Marketing at Airtel Nigeria, noted that Airtel Assist was developed with both convenience and empathy in mind.
Ismail said, “Everything about Airtel Assist is designed to simplify and enhance the way our customers engage with us. Whether it’s to check data balance in the middle of a conversation, buying data while commuting, or resolving issues after hours, Airtel Assist is always available, right there on their phones.”
Meanwhile, the product’s intuitive design and ease of use is a demonstration of adaptive technology, adapted for the nuances of local consumers, added Oyebowale Akideinde, Head of Digital Products & Innovation.
“With Airtel Assist, we’re unlocking a human way to connect on one of Nigeria’s favourite digital platforms: WhatsApp! You can now recharge, check balances, and get help instantly,” he said. He also noted that all Airtel subscribers may activate Airtel Assist by sending a WhatsApp message to +2348028800000 or clicking https://wa.me/2348028800000.
By bridging the gap between digital sophistication and everyday convenience, Airtel Nigeria is setting a new benchmark in customer care, one that puts the power of self-service, choice, and real-time resolution into the hands of every user.
Reported cyber attack on the Information Communication Technology (ICT) platform of the Nigeria Customs Service (NCS) has caused significant disruptions to cargo clearance operations at ports across the country.
Licensed Customs agents are already counting their losses to demurrage charges on their consignments as a result of the disruption.
Confirming the development, Mr. Maiwada Abdullahi, spokesman and assistant comptroller of Customs, told Vanguard that the attack occurred sometime ago, adding however, that the system has been restored.
He stated: “Yes, our platform was attacked some time ago, but it has been rectified and is now fully operational. We have strengthened our systems to ensure that cybercriminals will find it much more difficult to penetrate in the future.”
Regarding potential compensation, Abdullahi disclosed that discussions are ongoing with several stakeholders on the matter and hinted at possible relief measures for importers whose goods were delayed during the system outage.
Reacting to the development, Mr. Lucky Amiwero, president, National Council of Managing Directors of Licensed Customs Agents, (NCMDLCA), said that there is a default in the new B’Odogwu home grown ICT platform being promoted by the Customs.
Amiwero also said that the same glitch being experienced also occurred before the B’Odogwu initiative.
He, however, lampooned the Lagos Chamber of Commerce and Industry (LCCI), Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture, (NACCIMA), for their docile stand against happenings at the Port.
He stated: “The government needs to overhaul the newly introduced B’Odogwu ICT platform, there are defects that needs to be corrected.
“The same defects that was experienced during the era of West Blue before Ngozi Okonjo Eweala who was the Finance Minister at that time intervened, is the same issue currently affecting the B’Odogwu system.
“The glitch has resulted to huge demurrage, huge storage charges, distortion in business plan and high cost of clearance.
“Manufacturers Association, Lagos Chamber of Commerce and Industry (LCCI), Nigerian Association of Chambers of Commerce, Industry, Mines, and Agriculture (NACCIMA) are all there doing nothing. They cannot even react to the situation. All they do is to hold conferences.
“These groups ought to be at the Vanguard of protest against these anomalies rocking the port industry but they chose to keep quiet as if all is well.”
Similarly, Mr. Olawale Odu, an importer and licensed Customs agent, said that the government through the Nigeria Customs Service should engage terminal operators and shipping companies to find a way to assuage the losses to importers by granting them waivers.
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