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Nigerians Trust Phones More than Banks-Study

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Preliminary findings from a mobile perception survey have shown that Nigerians trust mobile phones more than banking institutions and suggested that mass banking through the mobile is imminent in the country.
The survey conducted by MobileMoneyAfrica, Africa’s leading resource for mobile financial inclusion was exclusively shared with Nigeria CommunicationsWeek.
Mobile perception survey, a five months study, due for final release by end of March drew from interviews and questionnaires conducted in the six states across the geopolitical zones of Nigeria.
According to the study, more than 65 percent of the semi urban and rural population that were interviewed completely choose to have mobile phones as the primary channel for financial services rather than visit a bank. Another 95 per cent choose not to go back home to pick their cheque book/ savings books but will go back to pick their phones if left at home.
Emmanuel Okoegwale, lead researcher said that the study is direct attestation of the growing influence of mobile money.
Nigeria CommunicationsWeek gathered that though mobile phone banking is yet to take root in Nigeria, the initiative is however expanding across the African continent from South Africa to Kenya and is putting the poor directly in control of their own finances like never before.
In Africa, traditional banking is not a viable option for many of the poor and those living in rural areas. High fees, low education and literacy, as well as long distances between banking facilities get in the way of simple transactions.
According to the Consultative Group to Assist the Poor (CGAP), an estimated 80 percent of those living in the United Nations-designated least developed countries (LDCs) are unbanked.  However, technologies like mobile phone banking are contributing to overcoming these constraints.
That is not to return a damning indictment on the banking institutions because the mobile perception survey found that 45 per cent of the study group is comfortable going to the bank branches to receive international remittances. Also 25 percent said that they can explore options likes ATM while 30 per cent said they will access remittances from post offices and approved agents if possible in their own domains.
Nigeria CommunicationsWeek gathered that the study also found that 72 percent of the people receiving remittances do not have an account and when asked why, they claimed that the amount usually received is for pressing needs which had to be disbursed as soon as possible.
Other said the currency in which they received do not encourage them to open an account and that the banks did not offer any incentive for them to open an account at the point of receiving.
On alternatives to sending low value remittances locally, only 25 per cent agreed to have received or send airtime as a means of value to be sold at a discount at a nearby airtime dealer outlet  while  majority expressed frustrations in monetizing values that were more than N3,000 ( for instance) airtime face value.
The final report promises to be very comprehensive and will guide the industry as financial institutions and mobile operators set to roll out mobile money services in coming months.
The outcomes also support the use of agents to reach the unbanked millions in Nigeria and placing Nigeria on same status with Kenya and Brazil. In Brazil alone, Lemon Bank operates with no single Bank Branch and reaching customers through 6,500 agents.
Okoegwale, the lead researcher has been actively involved in many mobile commerce initiatives local and internationally. Apart from promoting MobileMoneyAfrica, he also serves on the board of the world’s first open source mobile finance platform, FrontlineSMS credit in USA and serving alongside the likes of Witney Schneidman, co-chair of the Obama Africa Transition Team.
He is also an executive director at the mobile authentications solutions provider in West Africa, Tagattitude Nigeria. Drawing from his field experiences with his team of 300, he plans to take financial services to the door step of every Nigerian in coming months by championing ‘commoditizing’  of banks accounts in Nigeria.
He is a man who wants to put Nigeria in the Guinness Book of World Records by deploying the most extensive Human ATM network on the face of the earth, using gas stations, eateries, stores and merchants all over Nigeria.

 

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Africa Fintech Revenues to Hit $65 billion by 2030 – Report

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African fintech revenues are projected to expand 13-fold to approximately $65 billion by 2030, marking the continent as the world’s fastest-growing digital finance market.

The “Beyond Payments: Unlocking Africa’s Second FinTech Wave ” report, released by Boston Consulting Group at the Inclusive FinTech Forum in Kigali, indicates the sector is shifting from transactional inclusion to scalable, infrastructure-driven systems.

While Sub-Saharan Africa accounts for 74% of global mobile money volume, more than 50% of lending still occurs through informal channels, representing a massive gap for B2B payments and data-driven underwriting.

The opportunity now is to convert scale into sustained, institutional-grade growth, says the report. Markets offering regulatory clarity and interoperable infrastructure are becoming increasingly attractive to long-term capital.

Rwanda is highlighted as an example of deliberate institutional coordination that lowers the cost to scale for financial institutions.

Forward-looking regulation and the License Passporting Memorandum of Understanding between Rwanda and Kenya are cited as practical steps toward easing regional expansion.

Financial centres like the Kigali International Financial Centre play a critical role in this next phase by reducing uncertainty for banks and investors.

By combining regulatory clarity and Pan-African integration, they reduce uncertainty for banks, fintechs, and investors, and help position markets as credible, long-term investment destinations.

Africa’s next fintech phase will be led by financial institutions, the report notes. It goes on to say banks and regulated entities are becoming the primary customers of digital financial infrastructure, demanding platforms that align with their risk frameworks.

The report identifies five institutional priorities to sustain momentum: interoperable infrastructure, data-driven credit, regulatory coherence, trust, and resilience.

Building seamless wallet-to-bank integration will enable more efficient value movement, while transforming transaction data into AI-enabled underwriting models will help bridge the gap in SME lending.

Proportional licensing frameworks and predictable supervisory practices will lower the cost to scale for innovators. Furthermore, expanding cybersecurity capabilities will ensure the ecosystem remains reliable as digital usage grows.

Africa has demonstrated that fintech scale is achievable, and the next decade will be shaped by those markets that strengthen their institutional foundations, the report concludes.

 


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This Is Nigeria Launches ‘The 36: Nigeria Unscripted’ to Showcase Nation’s Culture, Innovation

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For too long, the story of Nigeria has been told by foreigners or shaped by people who don’t truly understand our spirit; This Is Nigeria is a movement changing that. We are putting the power back into the hands of Nigerians to tell our stories from our perspectives.

This Is Nigeria Launches ‘The 36: Nigeria Unscripted’ to Showcase Nation’s Culture, Innovation

Our mission is simple: to change how the world sees us by sharing the positive, impactful stories of our land and its people.

Today, we are officially launching “The 36: Nigeria Unscripted”. This series will travel through every single state in the country, starting with our pilot season in Lagos. We want to show the world the true drive, food, diversity, culture, and innovation that define Nigerians at home.

“The 36: Nigeria Unscripted” takes a deep dive into the history, people, landmarks, and investment potential that make each state unique. Instead of focusing on the usual headlines, we are highlighting the real people building businesses, creating new technologies, making scientific breakthroughs, and leading cultural shifts here and across the globe.

The Kick-Off

The journey begins in Lagos. Over the next two weeks, our crew will be on the streets filming the vibrant energy of the city. This is a “boots-on-the-ground” look at what Nigerian innovation actually looks like today.

Alongside the series, we are also launching a Global Desk. This is a dedicated space to find and share stories of Nigerians living abroad who are making us proud with that signature Nigerian excellence.

How We Are Different

Most Nigerian travel content usually falls into two categories: it’s either a refined ad that ignores reality, or it focuses only on struggle while ignoring achievements.

This Is Nigeria rejects both. Our campaign gives you a behind-the-scenes look at the real passion and effort that fuel our success.

For more information or to share your story, visit www.thisis-nigeria.com.


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Court Orders SERAP to Pay DSS Operatives N100m Damages Over Defamation

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Federal Capital Territory (FCT) High Court in Abuja has ordered the Incorporated Trustees of the Socio-Economic Rights and Accountability Project (SERAP) to pay N100 million in damages to two operatives of the Department of State Services (DSS) over defamation.

Court Orders SERAP to Pay DSS Operatives N100m Damages Over Defamation

SERAP

Justice Yusuf Halilu delivered the judgment in a suit filed by two DSS operatives, Sarah John and Gabriel Ogundele, who accused SERAP of making false and defamatory claims against them.

The claimants had approached the court following a series of posts published by SERAP on its X handle on Sept. 9, 2024, alleging that DSS officers unlawfully invaded and occupied its Abuja office.

In the posts, SERAP claimed that officers of the State Security Service had stormed its office and were demanding to see its directors.

“Officers from Nigeria’s State Security Service are presently unlawfully occupying SERAP’s office in Abuja, asking to see our directors. President Tinubu must immediately direct the SSS to end the harassment, intimidation, and attack on the rights of Nigerians,” the organisation had posted.

However, in his judgment, Justice Halilu held that the allegations made by SERAP were false and defamatory, adding that the two DSS operatives were justified in instituting legal action to protect their reputations.

The court consequently awarded N100 million in damages against SERAP in favour of the claimants.

Justice Halilu also ordered SERAP to issue a public apology to the two DSS operatives.

According to the judgment, the apology must be published in two national newspapers and aired on two television stations.

In addition, the court awarded N1 million against SERAP as the cost of litigation.

The court further ruled that the judgment sum would attract 10 per cent interest annually until the full amount is paid.

The case stems from growing tensions between civil society organisations and security agencies over allegations of harassment, intimidation, and civic space restrictions in Nigeria.

Neither SERAP nor the DSS had publicly reacted to the judgment as of the time of filing this report.


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