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Over 1m Nigerians Reached through MTN Staff’s Digital and Community Outreach

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MTN Nigeria has reaffirmed its commitment to inclusive development with the successful delivery of the 2025 edition of 21 Days of Y’ello Care, its annual employee volunteerism campaign.

This year’s theme, “Connecting at the Roots: Connecting Communities Through the Use of Digital Tools”, came alive in communities across the country through tangible acts of service powered by MTN Staff volunteers.

Over the course of 21 days, thousands of MTN Staff, referred to as MTNers, across Nigeria stepped into underserved communities with tools, skills, and empathy. They bridged digital gaps, inspired hope and created sustainable impact at the grassroots level.

“Y’ello Care is more than just a programme. It is our heartbeat inaction,” said Dr. Karl Toriola, CEO of MTN Nigeria. “Our people are not only connecting calls, but they are also connecting lives. And this year, we have taken that connection even deeper into the roots of our society, where the need is greatest.”

Reflecting on the Y’ello Care 2025 activities, Ayham Moussa, the Chief Operating Officer of MTN Nigeria, applauded the staff of MTN for their dedication and commitment towards making this year’s edition a success.

He said, “Thank you for your (MTNers) efforts to make this happen. Beyond the activities that took place during the 21 Days of Y’ello Care, I’ve also seen the values and impact that drive us to do these things.”

Key Highlights from Y’ello Care 2025

·       More than 1million Nigerians reached through physical and digital interventions

·  Thousands of devices, including computers and tablets, donated to schools, women-led businesses and community hubs

·       Solar power solutions installed in health centres, classrooms and community facilities

·     Y’ello Boxes are being delivered to underserved areas. These are retrofitted containers fully equipped as digital hubs powered by solar, offering internet access, digital training tools and essential services to support learning, entrepreneurship and community growth

·       Empowerment sessions held on digital literacy, financial inclusion, artificial intelligence, cyber safety and content creation

·     Staff volunteers in states such as Lagos, Kaduna, Enugu, Cross River, Rivers, Plateau, Oyo, Osun and the FCT led training sessions, installed infrastructure and supported communities with hands-on mentoring.

From the community centre in Gwagwalada to markets in Enugu, to artisan training in Ikorodu and secondary school support in Agege, the initiative demonstrated the power of meaningful connection, one community at a time.

Also present was one of the beneficiaries of the recipient communities, Nafisat Abdulrasaq, Founder, Muslimah’s Hangout. Muslimah’s Hangout is a support network for Muslim women focused on self-discovery, personal development, and empowerment. The group was nominated as one of the communities for the MTN Y’ello Care Initiative 2025, and a specialised financial literacy program was organised for its members.

“This wasn’t just another event – it was a turning point. For many of our members, it sparked a fresh sense of confidence and clarity around money, goals, and growth. The sessions were practical, intentional, and left a lasting impact. We’re grateful to MTN and its Y’ello Care Initiative for recognising our work and investing in our community in such a meaningful way.”

This year’s campaign also focused on long-term impact. Solar-powered installations and skill-building sessions were designed to remain relevant long after the campaign ends.

As the campaign draws to a close, MTN continues to deliver Y’ello Boxes to even more communities in need. These efforts are part of MTN’s broader mission to deepen digital inclusion and connect people to the benefits of modern technology.

For further information, updates on “21 Days of Y’ello Care” and MTN Nigeria’s commitment to social development, please visit yellocare.ng or follow us on social media.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

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The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.

The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.

In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.

Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.

Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.

“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.

 


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MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

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MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.

The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.

MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.

Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.

The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.

“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,

The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.

Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.

The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.

MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.

As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.

The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.


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NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.

Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.

This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.

Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.

The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.

Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.

NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.


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