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Overcoming Technical & Infrastructural Challenges For Mobile Research in Africa

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Kanu Iroegbu, a certified digital marketing consultant‎,
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Africa is indeed rising but this has not always been the case.On the 13th of May 2000, an international current affairs magazine, The Economist, had on its cover page a portrait of the African continent, within it was the image of an armed guerrilla fighter; its caption read: “The Hopeless Continent”.

Within the pages of that edition, the prognosis on Africa encapsulated the prevailing beliefs held  by the majority of those living outside African borders, and by those that considered themselves ‘trapped’ within it. Africa – a starving, poor, disease ridden, fractured, war-torn, corrupt, dying mass of humanity … a former UK Prime Minister, Tony Blair, had described Africa as a “scar on the conscience of the world”.

Fast forward a decade; December 3rd 2011, The Economist magazine caused quite a stir when it came out with a cover titled ‘Africa Rising’ together with an illustration of a boy flying a rainbow-coloured kite the shape of the continent.

Within its pages the magazine paints a scenario of dynamism, resilient entrepreneurial activity, fledging…yet growing economies, nascent…yet stabilizing democracies, a population getting healthier and more educated, an expanding middle class signifying a potential to even out the distribution of wealth.

An Africa, that is “getting its act together”. 54 countries of different ethnicity, culture, language and different levels of development, home to 1.1bn people, the second fastest growing regional economy (second to Asia) and home to more than half of the world’s fastest growing economies.

But not without its challenges, Grand Challenges I must admit.

These include technical and infrastructure challenges in area like education, access to water, energy, healthcare, financial inclusion, public safety and transport and agriculture.

The combination of an Africa Rising and one that still has to overcome challenges represents a significant opportunity for mobile research in African.

In January 2014, Industry Solutions Program Director Mark Walker, IDC Middle East, Africa, and Turkey offered pieces of advice to any company that wants to play in the African IT, especially mobile ecosystem thus, “Strong GDP growth and high ICT spending levels makes Africa an attractive investment destination in 2014, but as users are becoming more sophisticated and demanding, suppliers need to be more focused and resilient in the year ahead.

Despite a number of constraints, African IT departments have been and will continue to be fairly innovative in their approach to newer technologies.

ICT infrastructure development across the continent will accelerate in 2014, as collaboration between private and public improves, demand for access grows, and competition intensifies.”

Why Africa and Mobile Research?

        i.            Mobile subscriptions in sub-Saharan Africa, alone, are forecasted to exceed 635 million by the end of this year (2014) and predicted to rise to around 930 million by the end of 2019.

A survey conducted by Ericsson supported this submission thus: “Total mobile subscriptions in sub-Saharan Africa stood at about 70% at the end of 2013, compared to about 92% globally, and digital technology is “fast becoming a part of everyday life” in the region.

      ii.            In the first quarter of 2014, Nigeria and South Africa were still the leading sub-Saharan countries in terms of mobile subscription numbers, followed by Kenya, the Democratic Republic of Congo and Ghana.

The survey said. “In terms of net additions per country, Nigeria leads, followed by the Democratic Republic of Congo, Uganda and Ghana.”

The increase in the number of mobile subscribers has fuelled increases in mobile internet use in Africa and {we are considered to be at the cusp of a mobile internet revolution}.

Ericsson: “The region’s mobile data traffic is predicted to grow around 20 times between the end of 2013 and the end of 2019. Globally, mobile data traffic will grow 10-fold during the same period.

    iii.            Predictions are that mobile internet use in Africa will increase twenty fold in the next five years … {this is double the estimated growth rate in the rest of the world}.

    iv.            Lower Priced Devices (in particular smartphones and tablets less than $100), increase investment in network infrastructure, and increase availability of spectrum for mobile broadband, are among the factors that will drive this growth.

      v.            Mobile Subscription statistics: Ericsson reports: In 2013, 99% of subscriptions in Nigeria were prepaid, as were 98% in Kenya and 83% in South Africa, which the survey said are amongst the “top mobile markets in the region in terms of mobile subscriptions”.

Other countries in the region “follow largely the same trend”. (Source: ERICSSON MOBILITY REPORT APPENDIX http://www.ericsson.com/res/docs/2014/emr-june2014-regional-appendices-ssa.pdf)

    vi.            One report that highlights this potential predicts that the Internet can contribute up to 300 billion United States dollars to Africa’s GDP by 2025; and this is from an estimated 18 billion in 2013.

This translates directly to opportunities to generate income, to create wealth, to create jobs, new business opportunities, economic expansion, etcetera.

  vii.            The very opportunities African governments are looking for and need to transform their economies and the economic lives of their populations.

viii.            Bridging The Gap Of Limitations From Insufficient Network Coverage And Connectivity

The sing song among the region mobile operators is that the death of necessary infrastructure to operate optimally has formed the subterfuge for poor service delivery.

Some equipment vendors and managed service operators have revealed strategies to overcome the shortcomings giving hope to new entrants in the market.

Some of the strategies include:

–           Full passive and active maintenance sharing of cell sites / towers.

{All operators need towers and it is not cost effective to have towers built next door to one another and pass cost to consumers as it were, networks must go beyond passive sharing of towers and power at the towers to active sharing of both the physical and electronic components of the cell sites including radio, antenna etc. and bring down operating cost.

When three operators do this, their cost will come to a third each}.

–           With collocation strategy come improved operational availability of individual sites: the  length of time the site is able to provide voice and data services to customers, how the sites can be kept running for much longer and faulty components replaced or repaired much faster; all these can aggregate benefits for operators and its subscribers.

–           Mark Zuckerberg, Facebook Chief Executive believes that when everyone is on the Internet all of our businesses and economies will be better and FB launched its Internet.org project last year to connect billions of people without Internet access in places such as Africa and Asia by working with phone operators.

Understanding What Optimal Mobile Research Design For Africa Should Include:

o          African mobile market has always had a huge purchasing potential and can build a strong affinity for value-driven products only if Original Equipment Manufacturers (OEMs) vendors understand the peculiar needs of the African market space. Products must be tailored to meet Africa’s unique infrastructural challenges and consumer behaviours.

o          Power challenges must be factored in and the fairly nascent infrastructural development across the continent in the design of mobile products.

o          Many of the continent mobile network service providers have infrastructure that struggle to deliver quality voice connections across a wide range resulting to the advent of dual-SIM mobile products by discerning providers.

o          Telecommunications infrastructures for landline services are underdeveloped and overburdened and cannot meet Africa’s overwhelming need for voice connections hence the dual-SIM philosophy.

o          The product offering must incorporate affordability, aspiration and originality to deliver value to price conscious African consumers the low-end mobile.

o          Quite important, the new wave dimensions being introduced into the market requires special skills.

For instance, cloud computing: Vendors or OEMS should endeavour to transfer the requisite knowledge for optimal harnessing of the analytics and for growth.

o          Therefore, mobile research techniques require skills that must be transferred or shared for the benefit of the OEMs, the researchers and the end-users.

Africa has made giant strides in the past decades in telecommunications and seek Mobile giants partnership in the rise from the ashes.

Africa is now one of the world’s fastest growing economies averaging an annual growth rate of more than five percent with a growing middle class that craves premium smart phone experience.- the low and  middle end mobile devices very ideal.

Security Challenges In Protecting Mobile Research Assets – Men, Material, Machine In Africa:

Running the network on a day-to-day basis involves facing stakeholders such as communities, touts etc and managing their expectations can be challenging.

–           There are lots of people in the value chain that must be partnered with to help maintain the correct engagement with customers.

Local communities can be used to help make sure local customs are understood and respected, support communities where possible and generally be seen as a friendly face in those communities and a part of the solution, not a part of the problem.

Engage with the communities so that they understand what the operators are trying to achieve and find a way to work with them for the mutual benefit of all parties.

On the 2nd of September 2014 African leaders during the 455th African Union Peace and Security Council (AUPSC) mull special fund to fight terrorism.

Poor energy supply inducing economic crisis and literal death of night economy: Inadequate energy supply from central grid in the continent force industrialist/entrepreneur to provide their own energy at extra cost to live and to produce goods and services – leading  from low profit, to loss and even premature closure of businesses.

Various Countries of the continent in the spirit of Rising Africa are awake to the challenge – Recently, South African Energy Minister, Tina Joemat-Pettersson unfolded plans to address weaknesses in the process of commissioning renewable-power projects, seeking to cut the use of coal for electricity and building Africa’s two largest coal-fired power plants.

On the 3rd of September 2014, the Federal Government of Nigeria ratified a Thirty-Year National Integrated Infrastructure Master Plan (NIIMP) that would cost $3.05 trillion to execute.

The plan will among other things address the lack of linkages in the infrastructure sector including energy, transport, housing, water and ICT.

National Agency For Food and Drug Administration and Control (NAFDAC) in Safeguarding the Health of the Nigerian Nation launched Mobile Authentication Service (MAS) for checking quality of Drugs, Putting the power of detecting counterfeit medicine in the hands of the CONSUMERS … How to use ‘MAS’…. Scratch Card to reveal PIN Text PIN to any of the Numbers on the product, Wait for an SMS response before you pay/use the medicine.

Above all, it is a transformation time. However,

         Technical Knowledge Gap: Maintaining Well Trained, Motivated And Properly Equipped Staff

–           The African continent is blessed with abundant human and natural resources; however the dramatic advancement of technology over the past five years has resulted in a gap in IT competencies and skills availability in the continent.

At a recent gathering of experts in San Francisco, United States, for the 2014 Oracle World, a global ICT event, which brings the technology community together, African governments were again urged to create an enabling environment that would encourage growth of ICT skills.

–           Ability to maintain a staff strength that is well trained, motivated and properly equipped to do the key jobs in ICT and mobile research industry is a key challenge in Africa.

Today our stock of graduates is still highly skewed towards the humanities and social sciences, while the share of our students in science, technology, engineering and mathematics (STEM) averages less than 25 per cent}.

African young generation must be equipped with the modern skills and knowledge they need to find African solutions to Africa’s challenges.

African Universities must produce home-grown excellence that bridge the gap between what is being taught in universities and the realities of the market place.

Africa’s new partners in this regard – such as Brazil, China, India and Korea can play important role in building human capital in Africa.

The continent needed to build a roadmap for skills development in ICT then much of the work will be done by people on the ground that are trained and motivated to work safely and effectively.

Organisations must have ready access to people capable of sitting up and maintaining systems and develop ability for adequate Talent management.

Slok mobile phone had been built to be sold in Nigeria and across Africa by Slok Group – a utility phone focusing the lowest end of the mobile phone market that represents larger proportion of the Africa population.

Being paper presented by Kanu iroegbu at inaugural mobile research marketing world conference (MRMW) 2014 held in South Africa recently. http://mrmw.net/speakers-capetown2014

 


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GenAI Adoption Among African workers Outpace Global Peers

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Africa’s workforce is embracing artificial intelligence (AI) at a faster pace than global peers, but pressure is mounting for organisations to ramp up digital skills development as generative AI (GenAI) begins reshaping roles across industries.

This is according to PwC’s Global Workforce Hopes and Fears Survey 2025, which shows a continent ready for AI-enabled transformation, but facing a narrowing window to prepare, through skills development initiatives.

The survey, covering nearly 50 000 workers worldwide and 1 753 across South Africa, Algeria, Kenya, Morocco and Nigeria, finds that African employees are already integrating AI into daily operations.

Sixty-four percent of respondents in Africa used AI tools in the past year, compared to 54% globally, and the sentiment is overwhelmingly positive. While only 17% report using GenAI every day, confidence in its benefits is high: 76% believe GenAI improves work quality, and 72% expect AI-driven productivity gains within three years.

In SA, executives are even more bullish, as 91% say AI has already lifted both productivity and work quality — a signal that leadership is pushing harder toward AI-enabled ways of working, notes the survey.

However, this optimism is coupled with rising concern about future readiness. Only 35% of African workers believe their skills will still be relevant three years from now. With GenAI expected to affect nearly half of all job roles, PwC warns that the continent’s workforce risks falling behind unless organisations accelerate large-scale reskilling.

Despite the pressures, employees are not standing still. PwC notes that African workers outperform their global peers in proactive learning, recording 15% higher participation in skills-building and receiving 6% more support from managers. This indicates that both workers and immediate supervisors recognise the pace of AI adoption and are pushing to adapt.

PwC Africa people and organisation leader, Dr Dayalan Govender, says the moment calls for decisive leadership. Organisations, he argues, must integrate AI into workforce strategies, accelerate digital adoption, and expand upskilling programmes at scale.

“Africa’s workforce is optimistic and ready for change, but leaders must accelerate digital adoption and invest in future-ready skills to convert this optimism into sustainable growth,” he says.

Beyond the technology shift, the survey captures a workforce hungry for growth but constrained by financial pressure. Many employees are preparing to make career moves: 45% plan to request a raise, and another 45% aim for a promotion in the next year. Yet household financial stability remains strained, with only a third of respondents reporting any money left over for savings.

Still, Africa’s workplaces continue to show strong foundations of trust and purpose — elements PwC believes will be critical in navigating GenAI disruption. More than 55% of workers trust management, and two-thirds say their work feels meaningful, both above global averages.

With AI adoption rising and employees motivated to reinvent their careers, PwC warns that the coming years will determine whether Africa’s early optimism translates into long-term competitiveness as GenAI transforms the world of work.

The report calls for embedding AI into workforce strategies to bridge the gap between optimism and practical adoption, scaling upskilling initiatives to prepare for GenAI disruption, and fostering trust and psychological safety to retain talent and drive innovation.

“For employers, these findings are a stark reminder that they can and should do more to help workers understand, adopt, and embrace AI’s transformative power.

“Employers may need to pay special attention to entry-level workers, nearly a third of whom say they’re worried to a large or very large extent about AI’s impact on their future, even as they’re also curious (47%) and optimistic (38%) about its long-term societal effects,” notes the report.


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Nigeria Records Highest Weekly Cyberattacks in Africa — Report

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Nigerian organisations are facing the highest volume of weekly cyberattacks in Africa, according to the newly released African Perspectives on Cyber Security Report 2025 by Check Point Software Technologies Ltd., a global leader in cybersecurity solutions.

Nigeria Records Highest Weekly Cyberattacks in Africa — Report

The report revealed that Nigerian firms experience an average of 4,200 attacks per week, significantly higher than the continental average of 3,153 and 60 per cent above the global average of 1,963 attacks per organisation.

The findings highlight a sharp rise in attacks across Africa, driven largely by artificial intelligence-enabled threats.

Kingsley Oseghale, country manager for West Africa at Check Point, said attackers are increasingly using AI to automate phishing, impersonation, and cloud exploitation.

“AI has become part of the attack surface,” Oseghale said. “Attackers are using it to automate phishing and identity theft at scale. The only effective response is prevention-first security that combines visibility, governance, and AI protection.”

The report noted that cybercriminals are exploiting exposed identities and misconfigured systems to target critical sectors, including finance, energy, telecoms, and government.

Identity-led intrusions, AI-generated phishing campaigns, and multi-vector ransomware are on the rise.

Across the continent, Check Point identified key trends in different markets. Nigeria is experiencing business email compromise and cloud exploitation; South Africa faces rising ransomware, smishing, and botnet infections such as Vo1d and XorDDoS; Kenya has seen ransomware targeting critical energy infrastructure; and Morocco has experienced coordinated government and education-sector disruptions via DDoS and website defacement attacks.

The report highlights five major shifts shaping Africa’s cyber risk in 2025.

Traditional ransomware has evolved into data-leak extortion, AI-generated deception is widespread, and identity has emerged as the new security perimeter.

Weak cybersecurity, the report warned, can now affect international market access under regulations such as the EU’s NIS2 Directive, making digital resilience an economic necessity.

The study urged African businesses and governments to adopt prevention-first security strategies, including continuous risk assessment, regulatory readiness, and public-private collaboration.

Oseghale emphasised that, as AI reshapes operations, cybersecurity must shift from reaction to prediction.

“The real challenge is not adopting new technology but securing the trust that underpins it,” he said.


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Jumia’s Data Shows Nigerians Turning to Digital Retail to Navigate Inflation Pressures

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As Black Friday 2025 unfolds across Nigeria, new insights from Jumia’s Q3 2025 financial results reveal that more Nigerians are relying on digital retail to navigate inflation and rising living costs.

The data points to a more deliberate, value-driven shopper, one using online platforms to stretch budgets, compare options quickly, and extract more value from each purchase.

Jumia reported a 30 percent year-on-year increase in physical goods orders, while Gross Merchandise Value for physical goods rose by 43 percent.

This stronger GMV growth highlights a clear behavioural shift: consumers are assembling higher-value baskets by combining essentials with premium or long-term household items. Online retail is serving as a tool for strategic planning, not just convenience.

According to Temidayo Ojo, Chief Executive Officer of Jumia Nigeria, Black Friday now plays a more critical economic role. “Households are using digital retail to defend purchasing power. They plan their lists, compare prices instantly, and rely on the reliability and convenience that e-commerce offers,” he said.

This year’s Black Friday trends show growing demand in categories that directly support daily living. Household essentials and FMCG products are seeing significant uptake as families stock up during price drops. Home and kitchen equipment is also experiencing stronger demand as shoppers prioritise practical, durable tools. Affordable fashion and beauty products are gaining momentum as discounts make them more accessible.

Consumer behaviour in the lead-up to the sales period further reinforces this shift. Jumia recorded a notable increase in “Add to Wishlist” and “Add to Cart” activity, signalling more planning and fewer impulse purchases. The gap between GMV and order growth indicates that customers are optimising baskets using bundles, vouchers, and promo combinations, behaviours uniquely suited to digital platforms.

With inflation intensifying the need for smarter buying, trust markers on Jumia, such as verified sellers, official brand stores, ratings, and clear return policies, are becoming more central to decision-making. Authenticity and durability now outweigh the appeal of the lowest price.

Jumia’s logistics footprint is making these benefits available nationwide. Its 30,000 sqm Isolo fulfilment centre, 480 pickup stations, and 62 logistics partners ensure that customers in secondary and peri-urban cities enjoy the same deals as those in major hubs, reducing travel burdens and adding financial value.

Overall, Jumia’s Q3 data and Black Friday trends show that Nigerians are turning to digital retail as a practical, strategic response to inflation, using e-commerce to manage budgets, preserve purchasing power, and make more informed buying decisions.


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