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RisingRose is Customer-Centric -Linda

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Linda Austin-akuta, managing director, RisingRose Nigeria Limited
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Linda Austin-akuta is the managing director of RisingRose Nigeria Limited. Linda, a pious manager is a graduate of Lagos State University (LASU), obtaining Bachelor of Science in Political Science. Upon  completion of  her National Youth Service she joined UPS in 2002 as a Client Services Executive. She rose to the position of Accounts Executive after she gathered many awards. She spoke to peter ugwu on matters that need urgent attention by the government in a quest to open courier industry for national development.
 
RiseRose’s Mission
The mission is to provide the best possible delivery service to our customers by curbing the inconsistencies in mails and financial documents delivery system. RisingRose wants to ensure end to the mishandling of the investors’ documents. Sometimes, the documents are lost in transit.
Part of the processes of ensuring safety is by packaging the documents in accordance with international best practices.
We are committed to offering superior levels of service with the most flexible options available at shortest possible time. We have been doing this for the past three years and our clients can testify to our integrity and reliability.
We believe in high effective customer service. For instance, there are practitioners that wouldn’t know that during packaging if one misses the address labeling, one are creating room for confusion for those that pick the package.
 When the names and addresses are blurred or not conspicuously written the delivery may end up in a wrong hand or place. We believe in integrity and trust.
 
Assessment of Courier Industry
Since we started operations, we have discovered the need to deliver customers’ items on time.
For instance, our customers, most of whom we deliver dividends warrants, would want it delivered as scheduled.
If one fails to do that, it may end up in the hands of people that will mis-represent it.
That becomes a problem to the registrar. These documents are time sensitive.
Once we have this kind of job, we make sure we deliver; even if it implies stepping down other things. Moreover, all mails in our care are very important to us and must be treated very urgent.
 
Expansion Plans As e-Dividends Have Emerged
The conversion of annual reports, dividend certificates, et cetera to compact discs has already been taken care of, especially by the concerned authorities.
When the conversion started, it was   still given to us (couriers) to deliver, but the prices crashed. For instance, annual reports that cost N150.00 were reduced to N60 per CD. Even if one is given 100,000 copies to deliver, the revenue was not enough.
However, Nigeria Postal Service (NIPOST) intervened, because CDs are more fragile to handle. The process of packaging the CDs needs extra care; the packaging was different. 
So, it attracted extra charges. Presently, it cost N150.00 per CD to deliver.
 
Rising Rose Expectations
There are many expectations in the industry, like the regularization of the sector. Everybody is expectant that it will become a reality soon.
Meanwhile, in the interim, Courier Regulatory Department (CRD) of NIPOST has been doing what they could, within the limited resources at their disposal to quail some challenges in the industry.
Some people are of the opinion that they are not doing much. But, we believe that they are on the right track. 
For instance, one cannot establish a courier company without obtaining a licence; otherwise one is going against the law. The CRD will provide all necessary rules and regulations to guide in the obtaining of courier licence and operation.
The rules form the operational basis for courier companies. We have witnessed in the recent past that some firms were axed by CRD for their inability to play according to the rules. Nevertheless, we feel they can do better if they are made to operate as courier regulatory commission.
 
Kicks Against Yearly Renewal of Licence
With regards to the annual licences renewal, well, the ANCO EXCOS are working on it and I hope they will come out with something more favourable to all operators.
 
Caging Portfolio Courier Firms
I believe that CRD is always after those people. It also behooves on the media and industry players to fight the old trends by consistent campaign against that and alerting the regulators when we see any of them in operation.
In ANCO, we can identify our members. It is an illegality that must stop. These people are architects of the downfall of many practitioners, because they would approach unsuspecting customers, collect parcels to deliver and later dump such packages thereby bringing bad name to the courier industry.
Although, they are not magicians, but their operations affect the genuine companies; they are threats to our integrity as an industry.
It boils down to the call for a Commission to manage the affairs of this industry. Meanwhile, the new ANCO executives have sounded the gong; if you are not a member of NAICA or ANCO, you should not be in the industry.
That will help in fishing out the bad eggs. Both the Government, regulators, registrars, recognized practitioners and the customers must unite to cage them.
 
Unharnessed Potentials
There are many of them. When I was in UPS, we started the warehousing project. Before then, we knew nothing about it in the country.
It has been yielding revenue for the company. Warehousing is an area that courier companies should look into. A lot of people do not want to have warehouse due to safety requirements, so others can leverage on that opportunity.
The online retailers may require such services too. In the actual sense, the online shops ought to partner with courier firms in terms of warehousing and delivery of goods to customers. Even Bulk post should tighten their noose on them.
The potentials in the industry can better be harnessed when players play according to the rules in the industry. They will become templates that future investors will emulate.
Meanwhile, the sector can be equated with the oil and gas. If we get a Commission today, a lot of jobs will be created in the industry.
 
IT and Courier
What we are doing is not pleasure inclined. Emails are pleasure writings. What we deliver are sensitive and time bound documents. They are physical documents that must be seen and felt at the other end. We still deliver them. So, email or no email we are moving on.
After e-dividends and e-certificates, for instance, we still carry the e-advice, which is meant to notify the shareholders involved that their accounts have been credited. In fact, technology is a plus to what we do. More people are beginning to trust the system.
They can use the internet to track movement of their packages. If you are doubtful of the capital market, you can use your system to monitor how the share is fairing in the market. That has restored shareholders’ confidence.
 
Encounter with Government Agents
We have a lot of challenges in this regard; Government agencies do obstruct the movement of courier dispatch riders on essential duties because of tax collection. These taxes we pay.  I am of the opinion that if a special identification is given to us for the dispatch riders, it will enhance our inter-state operations and could reduce some legal risks to us.
 
Automation
Before now, when we have registered mails we recorded them in note books. This takes longer times. Presently, we give our customers soft copy that helps them to monitor the shareholder’ registered manifest. This makes it easier and more convenient to access their customers’ share registration.


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EFCC to Use Space Technology to Boost Asset Tracking, Investigations

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Economic and Financial Crimes Commission (EFCC) has partnered with the National Space Research and Development Agency (NASRDA) to deploy advanced space and geospatial technologies in investigations and asset management.

EFCC to Use Space Technology to Boost Asset Tracking, Investigations

Ola Olukoyede, executive chairman of the EFCC,

The move is expected to deepen transparency, strengthen asset recovery and curb economic sabotage according to a statement by Dele Oyewale, head, Media and Publicity, EFCC.

He said that the partnership was formalised through the signing of a Memorandum of Understanding (MoU) on Thursday in Abuja

The agreement is aimed at strengthening inter-agency collaboration, particularly in the areas of investigations, asset tracking and fraud risk assessment, marking a new phase of cooperation between the anti-graft agency and Nigeria’s space research and regulatory authority.

Speaking at the signing ceremony, Ola Olukoyede, executive chairman of the EFCC, described the agreement as a practical demonstration of the power of collaboration among government agencies.

He noted that closer cooperation would make it easier for institutions to effectively deliver on their statutory mandates.

According to Olukoyede, the MoU clearly defines the responsibilities of both agencies and establishes a framework for sustained cooperation.

He disclosed that a special monitoring and implementation team would be constituted to ensure the effective operationalisation of the agreement and to periodically review its impact.

“We will put a team together that will monitor the operationalisation of this MoU and also review the effectiveness of the platform from time to time.

“When agencies work together in the spirit of collaboration, it not only enhances efficiency but also encourages other ministries, departments and agencies to explore similar partnerships in the overall interest of national development”, he said.

Explaining the specifics of the partnership, the EFCC chairman said NASRDA would provide advanced technological tools to boost the Commission’s investigative capacity and asset tracking, while the EFCC would deploy its expertise to support the agency in fraud risk assessment.

“We will support you in the area of fraud risk assessment, and you will support us in promoting our investigative capacity.

“Where our eyes cannot get to, with the aid of your technology, we will be able to get there”, Olukoyede said.

He noted that the collaboration would be particularly beneficial to investigations into illegal mining activities, which have been linked to economic sabotage and rising insecurity in parts of the country.

“With the technology you are going to support us with, we will be able to identify some of these areas,” he added.

Olukoyede further expressed optimism that the partnership would significantly enhance the EFCC’s asset management processes, stressing that asset recovery remains one of the core pillars of the Commission’s mandate.

He explained that recovered assets are scattered across the country and exist under different legal statuses, including interim and final forfeiture.

“In some of these places, we may not have enough personnel to physically secure the assets. But with your support, we will be able to deploy geospatial technology and asset tagging devices to monitor both movable and immovable assets in a transparent and accountable manner”, he said

In his remarks, Matthew Adepoju, director-general and chief executive officer of NASRDA, welcomed the partnership, describing the MoU as a major milestone in the pursuit of justice and regulatory compliance within Nigeria’s space ecosystem.

Adepoju stressed that space-related activities are strictly regulated in developed economies and should be treated with similar seriousness in Nigeria, particularly in view of the potential misuse of satellite assets.

“You cannot go anywhere in Europe, continental America or the Far East and be doing business in the space ecosystem without the country ensuring that you are doing the right thing.

“We know for a fact that some satellite assets are being used negatively in driving insecurity in the country”, he said.

He also raised concerns over the use of satellite-mapped data on Nigeria’s natural resources to aid illegal activities, especially illegal mining, which he identified as one of the drivers of insecurity.

 


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DalaHill, BoA Partner on $100,000 ACF Climate Finance Initiative

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DalaHill Law Practice and the Bank of Agriculture (BoA) have signed a Mutual Accountability Framework (MAF), marking a milestone in the launch of a climate finance initiative funded by the African Climate Foundation (ACF) and valued at US$100,000.

According to a statement by the firm, the signing took place during a kickoff ceremony at the BoA headquarters in Abuja and formalised the roles, responsibilities and shared commitments of both institutions in delivering the project. The framework was signed by Ayo Sotinrin, BoA Managing Director, and Mohammed Hamza, Managing Associate at DalaHill.

The ACF-funded initiative is designed to support BoA’s institutional transition towards climate-aligned agricultural finance. Central to the programme is the establishment of a Clean Energy Delivery and Innovation Unit (CEDIU), a dedicated function that will integrate climate risk considerations, environmental data and sustainability principles into the bank’s strategy, operations and investment decision-making.

Under the initiative, BoA will also be supported to develop Clean Energy Access Systems and Climate Finance Development Frameworks, alongside a pipeline of bankable, climate-aligned agricultural projects.

These projects are expected to attract domestic and international capital into the sector, contributing to efforts to bridge Nigeria’s estimated $247.3 billion financing gap for its green energy transition.

Speaking on behalf of DalaHill, Mohammed Hamza described the initiative as a pivotal intervention in Nigeria’s agricultural and climate finance landscape. He said the firm is acting as a trusted adviser, working with institutions to deliver catalytic and transformative solutions.

According to him, DalaHill is deploying a multidisciplinary technical team to support BoA’s transition into a climate-aligned institution capable of attracting finance for scalable, investment-ready agricultural projects.

He highlighted the strategic importance of the project, noting that while ACF has traditionally focused on renewable energy, climate alignment within the agricultural sector is critical to driving Nigeria’s broader energy transition. He added that the initiative represents ACF’s first climate finance grant promoting agriculture in Nigeria.

In his remarks, Sotinrin expressed appreciation to the project partners and acknowledged longstanding gaps within Nigeria’s agricultural finance ecosystem. He reaffirmed BoA’s commitment to driving systemic change by attracting climate-aligned expertise, strategic funding and increased national and international attention to the sector.

Sotinrin also noted that the initiative aligns with the Federal Government’s climate and sustainability agenda, referencing Nigeria’s participation at an ongoing global climate sustainability conference in Abu Dhabi.

He further highlighted strong government backing for BoA’s transformation, including presidential approval in October 2024 of a US$1 billion recapitalisation plan aimed at strengthening the bank’s capacity to support national development.

DalaHill Law Practice is a full-service commercial law firm headquartered in Abuja, with a strong track record in advising on economically catalytic projects across sectors including energy, infrastructure, finance, trade and emerging markets.

The firm is known for structuring complex transactions, managing regulatory risk and supporting projects that promote sustainable growth and long-term economic impact in Nigeria and beyond.


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How to Stay Safe Online During Sales Periods

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Kaspersky’s new global research reveals that 65% of online shoppers believe they can detect fraud on their own, while only 42% actually use security software to protect their payments and block malicious links.

Experts consider this a major risk for online buyers. Over the past year Kaspersky identified nearly 6.7 million phishing attacks globally impersonating online stores, payment systems, and banks, with 55.6% targeting online shoppers.

As the post-holiday and summer sales season kicks off, Kaspersky conducted a survey to examine consumer cybersecurity practices employed during online shopping. The findings show that 97% of respondents demonstrate a substantial level of awareness of online security risks and implement at least some measures to safeguard their digital transactions.

However, the survey found that fewer than half the participants use dedicated security software to block phishing attempts and protect payment transactions. This concerning trend is particularly pronounced among the 55+ year old generation, with only 32% of respondents in this age group actually using security software when making online purchases.

The most commonly adopted security protocols include being vigilant about potential warning signs, such as suspicious hyperlinks or unusual website design (65%) and verifying seller authenticity (62%).

Kaspersky experts emphasise that while these practices are essential protective measures for online shopping, they constitute only foundational protection strategies rather than the comprehensive fraud prevention provided by a security solution.

Other steps that could protect online shoppers, like using a separate credit card for digital purchases or using a separate email address to register with unfamiliar online shops, were chosen by 33% and 26% of survey participants, respectively.

Meanwhile, 30% claimed to consult with friends and relatives before making a purchase. Interestingly, this option is highly popular among the younger generation, with 37% opting for it, while it is less common among older people (21%).

“Throughout the year, we’ve observed that online shoppers have consistently been one of the most desirable targets for scammers. During sales periods, their scams can become even more pervasive. Staying vigilant is crucial, but protecting yourself requires more than just awareness.

It is particularly concerning how scammers are now using AI to craft more sophisticated, targeted phishing attempts that are increasingly difficult for regular users to recognise,” comments Olga Altukhova, Senior Web Content Analyst at Kaspersky.

Sales seasons are peak times for scammers. To protect yourself against emerging threats, implement the following security practices:

– Don’t save your full credit card details on websites unless absolutely necessary.

– Consider using a separate debit card specifically for online purchases and set up transaction alerts on your bank and credit card accounts.

– Be extra cautious of “flash sales” that seem too good to be true. Watch out for websites that pressure you into making quick decisions, and be wary of sellers who refuse returns or exchanges.

–  Use different passwords for each online account and enable two-factor authentication wherever possible.

– Apply a security solution with a strong anti-phishing component. For instance, Kaspersky Premium received the annual ‘Approved’ certification from the leading testing lab AV-Comparatives in 2025 for detecting 93% of phishing URLs, demonstrating outstanding anti-phishing capabilities, powered by AI technology.

– Scammers constantly evolve their methods, so staying informed about new phishing techniques can help you recognise and avoid them. The Kaspersky Security blog will help you keep your finger on the pulse of emerging cyberthreats.

The study was conducted by Kaspersky’s market research center in November 2025. A total of 3000 respondents from 15 countries (Argentina, Chile, China, Germany, India, Indonesia, Italy, Malaysia, Mexico, Saudi Arabia, South Africa, Spain, Turkey, the United Kingdom, and the United Arab Emirates) took part in the survey.


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