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Samsung Expands Care Services in Nigeria with Ojuelegba Centre

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Samsung Electronics West Africa has stepped up its market expansion drive in Nigeria, with the opening of a new, full-fledged Samsung service centre in the country.

Strategically located in the heart of Lagos at Ojuelegba Road, Yaba, Samsung’s Smart Care Service Centre provides consumers with instant access to service, repairs and enquiries on Samsung’s full range of audio-visual, mobile and computing devices in a standalone location.

The customer service centre is the latest in the series of Samsung’s roll out of new, modern service centres all over Nigeria and brings the total number of the company’s customer service outlets in the country to 33, with 13 centres in Lagos alone.

Speaking at the launch of the service centre on Wednesday, Mr. Brovo Kim, managing director, Samsung Electronics West Africa, reiterated the company’s commitment to providing its customers with sound, convenient and impeccable after-sales service infrastructure.

“Given the overwhelming support that we have received from our customers, we have embarked on a plan to roll out customer service centres in strategic locations across Nigeria. Today, we are happy to deliver to our customers our Yaba service centre, which has been designed to meet the latest global standards. We have always applied a customer-centric approach to our business – with us, the customer comes first. Our customers in Yaba and its surrounding communities can now enjoy peace of mind and rest assured that a service centre that can handle both major and minor repairs for their mobile and computing devices, as well as their home appliances, is just around the corner,” Kim said.

Boasting a broad range of services alongside a state-of-the-art interior, the new Samsung service centre provides consumers with a premium service experience, showcasing Samsung’s technology leadership in the industry.

The centre is manned by highly-trained engineers and also holds genuine Samsung spare parts for a range of Samsung mobile handsets, television sets, microwave ovens, air conditioning units and refrigerators, among other appliances.

 In addition to conducting immediate face-to-face repair work, the centre also boasts a product display area for customers to view and experience the latest range of products in Samsung’s stable.

On his part, Mr. Raymond Olatokun, Samsung Electronics’ West Africa’s Service Manager, said,  “Since our customers are our first and foremost concern, we are always looking for the best ways to serve them wherever they are.  With that in mind, we have inaugurated our 33rd Smart Care Service Centre in Nigeria, demonstrating our commitment to widen our service coverage in the country and also ensure customer satisfaction. We look forward to the opening of more centres in the country in the near future,” he said.

Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere.

Through relentless innovation and discovery, Samsung is transforming the worlds of televisions, smartphones, personal computers, printers, cameras, home appliances, LTE systems, medical devices, semiconductors and LED solutions.

The company employs 236,000 people across 79 countries with annual sales of $187.8 billion. 


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E-Business

UK Orders Apple to Create Backdoor for Encrypted iCloud Data

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United Kingdom has issued a “technical capability notice” to Apple, mandating that the company create a backdoor to access users’ encrypted iCloud data.

UK Orders Apple to Create Backdoor for Encrypted iCloud Data

This directive, issued under the Investigatory Powers Act of 2016, requires Apple to provide British security officials with the means to retrieve all content uploaded to iCloud by any user worldwide.

Apple’s Advanced Data Protection (ADP) feature, introduced in 2022, offers end-to-end encryption for iCloud data, ensuring that only users can access their information.

The UK’s demand challenges this security measure, potentially compelling Apple to either comply by creating the backdoor or withdraw the ADP feature from the UK market.

Compliance could set a precedent, leading other governments to request similar access, thereby raising global privacy concerns.

The UK Home Office has declined to confirm or deny the existence of such notices, stating, “We do not comment on operational matters, including, for example, confirming or denying the existence of any such notices.”

This development underscores the ongoing tension between governmental surveillance efforts and technology companies’ commitments to user privacy.

 


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E-Business

Oracle Adds AI Pricing Features to Financial Software

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Oracle on Thursday added another set of artificial intelligence (AI) tools to NetSuite, one of its corporate finance software offerings, including some that might make it faster for consumers to get a price quote on purchases like custom bicycles.

Oracle has taken a different tack with AI than rivals such as Microsoft. Rather than racing toward general purpose virtual assistants, Oracle has decided to add targeted features that speed common-but-tedious tasks like entering a brief write-up of how a sales meeting went into a corporate records system.

Another such task that is common in the business world is giving a customer a price quote on a complicated purchase that might have a lot of options, when a sales professional would need to sift through materials to come up with a price.

NetSuite on Thursday announced a feature to compile such a quote via conversation with a chatbot asking what the customer wants, which can either be used by sales professionals behind the scenes to speed up their work, or directly by consumers in the case of e-commerce businesses.

“When you buy something like a bicycle, you have to configure it – figure out what parts you want and which parts work together. We all do it when we buy our cars on the web these days,” Evan Goldberg, executive vice president of Oracle NetSuite, said.

“If you can configure (products) for customers more easily, you can do more deals in a day, or each deal costs less.”

To power those features, Oracle has decided to skip the costly race to develop huge AI models and instead works with partners such as Canadian startup Cohere.

Goldberg said that Oracle’s recent agreement to build massive data centers with ChatGPT creator OpenAI could lead to working with it as well, though the two firms have made no formal announcements.

“I think you could safely say that there’s a possibility that OpenAI will be part of this,” Goldberg told Reuters. “We are eager to work with OpenAI.”

 


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IBM Exits Nigeria and Ghana, Transfers Operations to MIBB

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IBM, the American multinational technology giant, has reportedly announced plans to exit Nigeria, Ghana, and other key African markets, transferring its regional operations to MIBB, a subsidiary of the Midis Group.

IBM Exits Nigeria and Ghana, Transfers Operations to MIBB

The move, which according to TechCabal was revealed in a statement by the company, effective April 1 2025, is part of a new operating model IBM is adopting across select African countries.

Under this arrangement, MIBB will take over IBM’s local operations, customer support, and relationships while marketing and selling IBM products and services across 36 African nations.

“MIBB will market and sell IBM products and services in 36 African countries, thereby giving MIBB’s sales network direct access to IBM products, services, and support, further boosting innovation and growth in the region,” IBM stated.

IBM has been a key player in Africa’s tech industry for decades, providing critical infrastructure for banking, telecom, oil and gas, and government services.

However, its planned exit follows a trend of multinational corporations leaving Nigeria.

In December 2024, Swiss cement giant Holcim announced its departure from Nigeria, selling its 83% stake in Lafarge to a Chinese firm.

Similarly, South African grocery retailer Pick n Pay disclosed plans in October 2024 to exit Nigeria by selling its 51% stake in a joint venture.

IBM has yet to respond to media inquiries regarding the specifics of its transition strategy and reasons for the exit.


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