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Samsung Expands Nigerian Footprint with Opening of Customer Service Plaza in Allen

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Samsung Electronics West Africa has continued to solidify its presence in Nigeria, especially in its engagement with the customers.

L-R: Subash Sehgal, Technical Head, MGS; Charlie Lee, Managing Director, Samsung Nigeria; Hassan Mehdi, Managing Director, MGS, and Ibukun Adewole, Head of Department, Samsung Service, during the official commissioning of Samsung Customer Service Centre at Allen Avenue, Lagos on Thursday, March 02, 2023.

The leading global consumer electronic company on Thursday, March 02 2023 opened a new, premium service centre strategically located in the heart of Allen Avenue, Ikeja, Lagos State.

Samsung’s new Customer Service Plaza (CSP) launched in partnership with MGS provides customers with instant access to service, repairs and enquiries on Samsung’s full range of audio-visual, mobile and computing devices in a standalone location.

The centre is manned by highly-trained engineers and also holds genuine spare parts for Samsung’s range of mobile devices, premium and ultra-high definition televisions, microwave ovens, air conditioning units and refrigerators, among other appliances.

The Samsung Service centre also serves as a training facility for Samsung device users and provides visitors with holistic lifestyle consulting services, including on-the-spot software upgrades and information on how to make the best use of Samsung’s smart ecosystem by utilizing accessories, content and service offerings that are available from the company.

L-r: Ibukun Adewole, Head of Department, Samsung Service; Hassan Mehdi, Managing Director, MGS; Mrs. Olanibi Olumide- Fusika, Managing Director, Fussytech Phone; Charlie Lee, Managing Director, Samsung Nigeria, and Subash Sehgal, Technical Head, MGS, during the official commissioning of Samsung Customer Service Centre at Allen Avenue, Lagos on Thursday, March 02, 2023.

L-R: Ibukun Adewole, Head of Department, Samsung Service; Hassan Mehdi, Managing Director, MGS; Mrs. Olanibi Olumide- Fusika, Managing Director, Fussytech Phone; Charlie Lee, Managing Director, Samsung Nigeria, and Subash Sehgal, Technical Head, MGS, during the official commissioning of Samsung Customer Service Centre at Allen Avenue, Lagos on Thursday, March 02, 2023.

The Allen Service Centre is the latest in the series of Samsung’s roll out of start-of-the-art service centres all over Nigeria.

Speaking at the launch of the service centre, Charlie Lee, Managing Director, Samsung Nigeria, re-echoed the company’s determination to providing its customers with an exciting and enriching consumer brand experience.

He said that Samsung remains ever grateful to the loyal customers in Nigeria and happy to deliver premium after-sales support to them.

“The opening of this centre is another testament to Samsung’s belief in the economy of Nigeria and our means of bringing after-sales support to our customers”, Lee said.

Samsung launches customer centre in Allen

Samsung launches customer centre in Allen

“Our customers in this neigbourhood can enjoy peace of mind and rest assured that a Samsung service centre that can handle both major and minor repairs for their mobile and computing devices, as well as their consumer electronics and home appliances, is just around the corner.”

At the event, Ibukun Adewole, Head of Service, Samsung Nigeria further reiterated the brand’s commitment to industry leading service for Samsung’s esteemed customers.

“Samsung has developed a plethora of differentiated services and value additions, available to customers through our partners, aimed at providing the best experience through the entire customer journey”.

“Furthermore, this center is one of many across the country, uniquely equipped to support our customer experience”, he stated.

Featuring a broad range of services, the new Samsung Service Centre provides Nigerians with a premium service experience, showcasing Samsung’s unassailable leadership in technology innovation.

In addition to conducting immediate repairs, Hassan Mehdi, Managing Director of MGS, said the centre boasts a sales zone and display area for customers to view, experience and buy the latest range of premium products.

Subash Sehgal, Technical Head, MGS, one of Samsung’s partners, described the opening of the new service centre as a platform for Samsung, together with its partners to provide its customers with end-to-end solutions from product purchase to delivering on their after-sales expectations.

 L-r: Ibukun Adewole, Head of Department, Samsung Service; Charlie Lee, Managing Director, Samsung Nigeria; Chika Nnadozie, Marketing Lead, Samsung Nigeria, and Subash Sehgal, Technical Head, MGS, during the official commissioning of Samsung Customer Service Centre at Allen Avenue, Lagos on Thursday, March 02, 2023.


L-r: Ibukun Adewole, Head of Department, Samsung Service; Charlie Lee, Managing Director, Samsung Nigeria; Chika Nnadozie, Marketing Lead, Samsung Nigeria, and Subash Sehgal, Technical Head, MGS, during the official commissioning of Samsung Customer Service Centre at Allen Avenue, Lagos on Thursday, March 02, 2023.

In addition to being open every day of the week, except Sundays, customers also have the option of calling to request service through Samsung’s dedicated contact centre.

Sehgal said that customers can be assured of repairs for their phones, for instance, within an hour of paying a visit to the Centre.

Samsung specializes in the production of a wide variety of consumer and industry electronics, including appliances, digital media devices, semiconductors, memory chips, and integrated systems.

Samsung has these following services fully running in Nigeria right now;

  • 24 Month Warranty (Nigeria)
  • Samsung Care Plus
  • Quick Repair & Online Service Tracking
  • In Home Service
  • Dedicated Contact Centre [0800-SAMSUNG (0800-7267864)]
  • Dedicated WhatsApp Channel (0800-7267864)
  • Original Service Parts
  • Free Delivery & Installation Service

 The company inspires the world and shapes the future with transformative ideas and technologies, redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, medical equipment, network systems and semiconductor and LED solutions.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Polaris Bank Wins Sectoral Award at the 2024 NEC A Employers’ Excellence Awards

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Polaris Bank has achieved yet another milestone by emerging as the Sectoral Winner in the Banking and Other Financial Institutions Sector category at the 2024 NECA Annual Employers’ Excellence Awards.

Polaris Bank

Polaris Bank

The Bank received the sectoral recognition for its innovative HR practice at the NECA’s Excellence Awards, (the 4th edition) which held recently at the Balmoral Convention Centre, Ikeja.

The recognition is particularly significant as it marks the first award the Bank has received for its efforts in Human Resources Management, reaffirming Polaris Bank’s commitment to creating a people-oriented workplace culture.

The NECA Annual Employers’ Excellence Awards celebrate organizations that excel in key areas such as leadership and people management practices, sound human resource systems, effective corporate governance, responsible business conduct, technological innovation, Environmental, Social, and Governance (ESG) practices, and the elimination of child labour.

Speaking on the award, Polaris Bank’s Managing Director/CEO, Kayode Lawal, stated: ” Winning this prestigious award accentuates our deliberate approach to promoting an environment where employees can thrive, innovate, and contribute meaningfully to the Bank’s success.

“It also highlights Polaris Bank’s leadership commitment to evolving into an employer of choice and a great place to work. Congratulations to the entire Polaris Bank family for this outstanding achievement on a sectoral scale! This win is a testament to the hard work, dedication, and innovative spirit of every member of our team. It could not have been any BIGGER! ”

Polaris Bank was adjudged Nigeria’s Digital Bank of the Year in 2024, 2023, 2022 and 2021 in Business Day’s Banks and Other Financial Institutions (BAFI) Awards.


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Ina Alogwu Joins 9mobile as Chief Digital and Innovation Officer

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9mobile has appointed Ina Alogwu as its new Chief Digital and Innovation Officer (CDIO), marking another significant step in the company’s business transformation agenda.

In his new role, Alogwu will be responsible for guiding the development and execution of 9mobile’s long-term strategy across the entire digital and technology ecosystem, including new technologies, digital platforms, and business models while nurturing a culture of innovation within the organization.

His appointment demonstrates 9mobile’s firm commitment to driving digital transformation and enhancing its innovative capabilities to better serve customers and stay ahead of market trends.

Alogwu is a visionary leader and seasoned strategist with nearly two decades of transformative experience in digital commerce, mobile payments, and technology ecosystems, making him an invaluable addition to 9mobile’s leadership team.

He has a proven ability to identify emerging trends and harness them to develop and execute groundbreaking digital products and strategies. His expertise spans product innovation, data strategy implementation, and agile business transformations, all of which have delivered significant and sustainable results across diverse industries and regions.

He joins 9mobile from ARM Holding Company, Nigeria, where he was the Group Director, Digital Transformation and spearheaded innovation initiatives, implemented a robust data strategy, and managed venture-building programmes that supported numerous African tech startups.

His very distinguished and diverse professional journey also includes an impactful tenure at Interswitch Limited, where he held roles such as Group Head, Verve Digital, and Group Head, Payment Processing. In these roles, he led the creation of groundbreaking payment platforms and digital solutions across West and East Africa.

Earlier in his career, Alogwu held roles at the Economic and Financial Crimes Commission (EFCC) as a Training Specialist and worked at Integrated Business Strategies as a Business Analyst.

Speaking about the appointment, 9mobile CEO Obafemi Banigbe expressed confidence in Alogwu’s ability to lead the company’s innovation efforts, saying, “Alogwu’s broad professional background makes him the perfect fit for our innovative and business transformation journey as he joins a team of recently appointed senior business leaders to drive this process and the next phase of our growth.

“His role is crucial for navigating today’s fast-paced digital environment. And he has been entrusted to lead the charge in harnessing new technologies, driving digital transformation, and ensuring the company remains adaptable to change, which is integral to fostering innovation and positioning 9mobile as a forward-thinking leader in its industry.”

The New CDIO said, “I’m delighted to join 9mobile and collaborate with the CEO and the leadership team on the innovative initiatives already in progress.

As we navigate the rapidly evolving digital landscape, I’m eager to leverage my expertise in digital strategy, technology, and innovation to drive 9mobile’s mission to deliver exceptional customer experiences and achieve our strategic objectives.”

Alogwu’s academic credentials further underline his readiness for this role. He holds an Executive Master’s in Digital Transformation and Innovation Leadership from IE Business School, Madrid, and a Postgraduate Diploma in Digital Business from Emeritus Institute, in collaboration with MIT and Columbia Business School.

He also completed the Senior Management Program at Lagos Business School, Pan-Atlantic University, and earned a BSc. in Geology & Mining from the University of Jos, Nigeria.

His education is further enriched by certifications in Product Management, Lean Six Sigma, and Strategic Innovation, equipping him with a robust foundation to drive innovation, lead digital transformation, and achieve business excellence in competitive landscapes.

His ability to combine academic knowledge with practical expertise has positioned him as a trailblazer in the digital commerce and technology sectors.

Beyond his technical expertise, Alogwu is adept at cultivating and managing strategic relationships with global multilateral organizations and financial institutions, leveraging these partnerships to unlock profitable opportunities. He has consistently demonstrated excellence in leading multicultural teams and navigating complex, multi-stakeholder environments to deliver transformative outcomes.


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NAICOM Signs Agreement with NDPC on Data Protection in Insurance Sector

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The National Insurance Commission (NAICOM), has signed agreement with the Nigerian Data Protection Commission (NDPC) with the aim of enhancing data protection within the insurance sector.

According to NAICOM, the Memorandum of Understanding (MoU) has as its objectives training and capacity building in the area of providing training to enhance awareness and skills in data protection, establishing privacy clinics by setting up specialised clinics to address data protection concerns and provide guidance.

NAICOM said other objectives of the agreement include conducting compliance activities, regularly monitoring and enforcing compliance with data protection regulations, promoting awareness in the area of educating insurance companies on the importance of data protection and the benefits of adhering to best practices.

Developing data protection guidelines through creation of specialized guidelines for insurance institutions to ensure they are equipped to handle data protection responsibilities effectively.

NAICOM said the collaboration marked a significant milestone in safeguarding the personal data of insurance policyholders and promoting trust in the insurance sector.

The commission said to ensure the effective implementation of the agreement, an implementation committee would be established. The committee, the commission said, would comprise of representatives from the two agencies, as well as other key industry associations, including the Nigerian Insurers Association (NIA) and the Nigerian Council of Registered Insurance Brokers (NCRIB).

 


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