Connect with us

Telecom

Study Rates NCC’s Monitoring of QoS High

Published

on

Kindly share this post

A new study by FBNQuest titled ‘Telecommunications Sector Update – Now for Digital Transformation’, has said that the Nigerian Communications Commission (NCC) takes quality of service (QoS) very seriously.

Study Rates NCC’s Monitoring of QoS High

FBNQuest is a leading Merchant Bank & Asset Manager in sub-Saharan Africa, and a trusted partner founded on innovation, deep local roots, global insights.

The report which took a holistic look at the sector, said on a monthly basis, NCC measures telecom operators on four key QoS performance indicators namely: (1) the call setup success rate (CSSR), (2) dropped call rate (DCR), (3) the standalone dedicated control channel congestion (SDCCH), (4) the traffic control channel congestion rate (TCCH).

Tunde Abidoye, head of Equity Research at FBNQuest, stated that the most recent disclosure (October 2019) from the NCC shows that MTNN and Airtel were within the required threshold for all the KPIs.

He further stated that the random survey draws conclusion from a sample size of 133 respondents residing in Nigeria’s urban region. Out of a maximum score of five points, MTNN scored the highest number of points – 2.3 points – on a weighted average basis. Airtel was the next best in terms of QoS with a score of one.

About 60per cent of the 133 respondents that were randomly polled subscribe to the MTNN network. This result is important because it underscores MTNN’s larger wallet share of urban subscribers.

The FBNQuest report further noted that following significant investments by the mobile networks, the Nigerian telecom sector’s contribution to gross domestic product (GDP) has risen steadily from 7.7 per cent in 2012 to 10.9 per cent in first quarter (Q1) 2020 and is now larger than the oil sector (9.5 per cent within the same period.

It revealed that now more than ever, the Nigerian telecoms sector is set to take a leading role in the government’s effort to diversify the economy. With respect to broadband, studies conducted by the International Telecommunications Union (ITU) indicate that a 10 per cent increase in broadband penetration is likely to translate to increases of 2.0 per cent and 1.8 per cent in GDP for low-income and middle-income countries.

According to Abidoye, “The targets (of 90 per cent broadband coverage at speeds of 10Mbps-25Mbps) stated in the national broadband plan 2020-2025 is ambitious and audacious. Notwithstanding, we believe they are achievable.

“The plan’s success will depend on the right mix of policy implementation, private sector-led infrastructure investment, and government incentives. Specifically, impediments to right-of-way access and cost must be removed. In contrast to other sectors that were hit hard by the economic outcomes of the COVID-19 pandemic, the sector was one of the few that recorded growth in Q1.”

He said telecom operators’ essential role in easing the lockdown through the provision of digital tools for home working and social distancing resulted in a surge in demand for telecom services during the quarter.

In Q1, MTN Nigeria (MTNN) and Airtel Nigeria (not covered) both delivered strong revenue growth of 17 per cent year-on-year (y/y) and 27 per cent y/y respectively, mainly driven by stellar growth in data revenue – which were up by more than 50 per cent for both firms.

“We believe that the solid performance carried on into Q2 on the back of strong data demand during the lockdown. With solid revenue growth of 17 per cent y/y (data 40 per cent y/y), Airtel’s Q1 2021 (end-June 2020) results which were recently published provide positive read-across for the broad sector.

“Due to foreign exchange (FX) liquidity pressures, we expect a rise in FX-linked costs to exert downward pressure on the earnings of telecom operators. Recently, MTNN disclosed that the NAFEX rate of c.N385/US$ will now be applied to dollar-linked tower costs (vs. CBN’s official rate of N360 previously).”

Abidoye noted that the rate was only recently reviewed to N360/US$ in April (from N307 previously). “However, we believe that the revenue growth from the surge in data traffic will more than offset the rise in costs. Regardless, our estimates are conservative. For MTNN, we forecast 2020 revenue and PBT growth of 13 per cent y/y and six per cent y/y respectively.

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Telecom

TD Africa Secures AI ISO Certifications

Published

on

Kindly share this post

TD Africa, Sub-Saharan Africa’s leading technology distributor, has once again raised the bar for the continent’s digital transformation journey by attaining the ISO 42001 (Artificial Intelligence Management Systems) and ISO 27701 (Privacy Information Management Systems) certifications.

These globally recognized certifications, which set the highest benchmarks for responsible AI deployment and data privacy, position TD Africa as a pioneer in preparing Africa for an AI-powered future.

Speaking on the milestone, Mrs. Chioma Ekeh, CEO of TD Africa, stated: “These certifications are not just badges of compliance; they reflect our deep commitment to building Africa’s digital resilience with trust, governance, and accountability at the core. At TD Africa, we believe Africa must not remain a passive consumer of global innovation but must actively shape and co-create solutions that reflect our unique realities. From financial inclusion to agriculture, healthcare, and digital governance, AI presents limitless opportunities—our role is to ensure Africa is prepared to harness them responsibly.”

ISO 42001 provides the world’s first governance framework for the ethical and transparent deployment of artificial intelligence, ensuring solutions align with human values and global best practices. On the other hand, ISO 27701 guarantees that TD Africa manages personal data with unmatched integrity and security. This is an essential pillar in a time where data privacy is increasingly under threat.

For nearly three decades, TD Africa has anticipated and shaped the future of technology on the continent, not by chasing trends, but by building enduring structures. Beyond its certifications, the company has invested in world-class infrastructure, resilient distribution systems across 47 African countries, and a thriving technology ecosystem. Its TecHerdemy program has empowered over 400 women in technology, further cementing its position as a catalyst for inclusive digital growth.

With trusted partnerships with global technology leaders, TD Africa has consistently delivered on its promise to bridge global innovation with African realities. The attainment of these ISO certifications reinforces its ability to responsibly distribute and support advanced AI technologies across its vast network of resellers.

As the world prepares for the dawn of Artificial General Intelligence (AGI) with breakthroughs such as GPT-5, TD Africa is ensuring that Africa is not left behind. The certifications demonstrate the company’s readiness to give Africa not just access to innovation, but the muscle, discipline, and confidence to use it sustainably.

“This achievement is not just about TD Africa,” Mrs. Ekeh added. “It is a milestone for Africa. The global AI conversation cannot be left to Silicon Valley or Beijing alone. Lagos, Nairobi, Accra, Kigali, and Johannesburg must also have a strong voice. And TD Africa is proud to amplify that voice. We are no longer waiting for tomorrow to happen; we are preparing tomorrow, today.”

With this bold move, TD Africa has reaffirmed its legacy of leadership in technology distribution, while signaling a new era where Africa plays a decisive role in the global digital renaissance.


Kindly share this post
Continue Reading

Telecom

Data Is Life: Why MTN Wants You to Get Smarter with Your Data

Published

on

Ugonwa Nwoye, MTN’s Chief Customer Relations and Experience Officer,
Kindly share this post

If there’s one thing we can all agree on, it’s this: life today runs on data. From morning Instagram scrolls to Zoom classes and late-night Netflix binges, we’re constantly plugged in, streaming, scrolling, and sharing. But if you’ve ever wondered, “Why does my data finish so fast?” or seen that dreaded low-balance pop-up just when you need it most, you’re not alone.

At MTN’s Customer Engagement Day 2025, Ugonwa Nwoye, MTN’s Chief Customer Relations and Experience Officer, addressed this reality in a way that felt both practical and deeply relatable. She spoke about how essential data has become, calling it the lifeblood of modern living. “If you don’t have data in today’s world, you feel cut off. Isolated. That’s how important connectivity is,” she said, capturing how many of us feel when we’re disconnected even for a moment.

Her words struck a chord, especially as she shared candidly about her own experiences. She reminded everyone that many apps continue to run in the background, consuming data without our knowledge, and how video-heavy habits, such as endless TikTok reels or video calls, can quickly drain data bundles.

But the heart of Ugonwa’s message wasn’t just about the challenges; it was about empowerment. She emphasised that MTN’s goal is not simply to sell data but to help customers use it better. She explained how MTN is equipping people with the tools they already have on their phones to track usage, teaching simple ways to control consumption and sharing practical tips for managing apps more effectively. “We’re not just telling you your data is finished,” she said. “We want you to know how it was used and how to make it last longer. It’s about giving you control.”

What stood out most was her willingness to listen. Throughout the session, she engaged directly with real complaints and questions from the audience, from why smaller bundles seem to finish faster, to teachers who spend entire days on Zoom, to concerns about coverage in certain areas. Ugonwa addressed each one, acknowledging frustrations and committing to follow up. “We hear you. From data issues to service gaps, we’re taking notes and acting. Your hustle is important to us, and our job is to enable it,” she reassured the room.

Her approach made it clear that MTN isn’t shying away from customer concerns but leaning into them. In a world where data has become as necessary as food and water, Ugonwa’s session felt like a much-needed reminder that while technology connects us, what really matters is how well it serves the people who rely on it every day. As she closed, the message was simple but powerful: MTN sees you, it hears you, and it is working to make sure your digital life is not just connected but smarter and more empowering.


Kindly share this post
Continue Reading

Telecom

Paradigm Initiative Equips Prosecutors for the Digital Age of Crime

Published

on

Kindly share this post

Paradigm Initiative is organising a capacity-building workshop to empower government prosecutors to prosecute cases committed through or facilitated by digital technologies, specifically examining new Artificial Intelligence (AI) trends in alignment with constitutional provisions and international human rights standards.

The two-day workshop in Abuja, Nigeria, is being held under the theme, “Prosecution in the Age of Artificial Intelligence.” It is organised by Paradigm Initiative with support of the Kingdom of the Netherlands under the Stemming the Tide of Abuse in Nigeria’s Digital Space (STANDS) Project. Drawing from new trends in the growing integration of artificial intelligence (AI) and digital systems into public administration and criminal investigations, it aims to find a balance through deep examination and understanding of how these technologies function, the new risks they pose, and the necessary safeguards to ensure that citizens’ fundamental rights remain protected.

This workshop comes at a crucial time, as criminal procedure laws have yet to fully catch up with the realities of the digital age and the evolving ways in which offences are committed. Increasingly, digital platforms are weaponised against victims, violating their privacy and exposing them to harm. With emerging technologies, these threats are becoming more sophisticated, placing mounting pressure on prosecutors to deliver results.

Speaking at the workshop’s opening, Khadijah El-Usman, Paradigm Initiative’s Senior Programmes Officer for Anglophone West Africa and lead on the workshop, highlighted that failure to build this capacity now risks widening the gap between the speed of technological change and the legal system’s ability to respond. This could lead to ill-equipped prosecutors, unintended violations of rights during investigations, and a further loss of public trust in the justice system.

She added, “By investing in targeted training, we can ensure prosecutors are not only keeping pace with emerging threats but are also positioned to advocate for evolving laws in the space.”

In his remarks, the deputy ambassador of the Kingdom of the Netherlands Embassy to Nigeria, Robert Sonnemans, praised the way in which Nigeria is embracing the digital age and the opportunities that come with it. “Artificial intelligence is a clear example of both promise and risk, holding immense potential to strengthen investigations and improve access to justice, but also pressing questions on how to ensure fairness and prevent bias or misuse.

The Deputy Director, Department of Public Prosecution of the Federation, Barrister Ali Baba Rijaiu, urged participants to embrace the training, in his words, “the work we do shapes the trust of citizens in the justice system. If we rise to the demand of this digital age, we will not only defeat crime, we will also safeguard freedom and show that justice in Nigeria is not left behind by technology but strengthened by it.”


Kindly share this post
Continue Reading

Trending