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The Telecoms Industry is the Backbone for Driving Growth in Nigeria – Ogunsanya

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L-r: Agada Apochi, Managing Director/ Chief Executive Officer, Unified Payments; Bisi Adeyemi, President and Chairman of Council, Nigerian-British Chamber of Commerce (NBCC); Segun Ogunsanya; Group Chief Executive Officer and Managing Director of Airtel Africa, Ireti Yusuf, President, Service Delivery, CWG PLC; FSI Business Director, CWG PLC, Olatunji Kehinde; Director, Corporate Communications and CSR, Airtel Nigeria, Femi Adeniran at the April edition of the NBCC Sharing Experience series at the NBCC Plaza in Lagos on Friday.
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Mr. Segun Ogunsanya, group managing director and Chief Executive Officer, Airtel Africa, in his keynote address at the Nigerian-British Chamber of Commerce (NBCC) Sharing Experience Series 2023, described telecoms as an industry that empowers both individuals and organizations, by eliminating certain barriers simply by connecting people.

Speaking on the theme: “Leading to Impact,” He explicated his experience and lessons which he has gathered over time, sharing how his diverse work background has given him a wide-ranging perspective that has helped him lead Airtel as an organization. He also shared practical advice and leadership principles for developing effective and impactful leadership.

He stated in his remarks that “Companies keep competing with the past, and capturing market opportunities requires you to compete into the future without losing focus of the present.

It’s either you are satisfied with your previous experiences or you keep looking out for future achievements. It is essential for every individual and organization to have a purpose because something must drive you asides profit making, and you will be amazed at how that will drive you into the height of success that you intend to accomplish”.

Ogunsanya while speaking on the impact of telecoms on driving growth in Nigeria, said that Airtel is able to transform lives by connecting people not only to their loved ones, but also to their passion, experiences and opportunities noting specially, Airtel Africa’s $57Million partnership with UNICEF, connecting schools in the 14 African countries of its operations to the internet thereby granting African Children access to digital learning with 620 schools across Nigeria already connected.

Speaking on how Airtel is fostering gender diversity, financial and digital Inclusion across Africa, he said, “Airtel just launched a program called ‘Airtel Women Network’, to encourage women to take an active part in technology.

“Through this platform, we are encouraging our women through mentorship and networking, and at the end of the day, we want them to be able to pitch ideas to us and get the resources to fund projects in the long run. I encourage diversity not because it is the right thing to do, but because it adds diverse value to an organization.”

“In the area of driving financial inclusion, through our Payment Service Bank, Smartcash PSB, we are able to connect people in the rural areas to financial activities, and we are also using this platform to drive women empowerment programs where we train women to become PSB agents”, he said.

The NBCC Sharing Experience Series was designed 2 years ago to provide a platform for accomplished leaders in the organized private sector to share their experiences in the areas of entrepreneurship and professional careers. Previous editions have seen speakers like the Chairman of Zenith Bank Plc, Jim Ovia, Founder/CRO, Ruff ‘n’ Tumble, Adenike Ogunlesi, and others.

 


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New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

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The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.

The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.

In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.

Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.

Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.

“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.

 


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MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

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MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.

The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.

MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.

Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.

The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.

“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,

The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.

Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.

The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.

MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.

As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.

The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.


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NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.

Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.

This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.

Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.

The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.

Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.

NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.


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