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UBA’s LEO Hits 3m User Mark, Remains Smartest Banking Chatbot

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United Bank for Africa (UBA) Plc, Pan African financial institution, has in the last three years won the hearts of its customers with LEO, its artificial intelligence chat bot, which has proven to be the most formidable artificial intelligence chat bot till date; serving an ever-increasing clientele who now have less transaction hassles to worry about.

UBA’s LEO Hits 3m User Mark, Remains Smartest Banking Chatbot

Leo with Mark of facebook

Leo is an AI chatbot for banking services currently available on Facebook Messenger, WhatsApp, Apple Device and is set to launch soon on other social media platforms.

Birthed January 11, 2018, with a firm resolve to prioritise its customers as well as put the bank at the heart of disruptive technologies that will transform the experience of esteemed customers, UBA did just that with a million users becoming hooked in less than three months of its LEO’s inception.

Three years later, and with over 3 million customers and counting, UBA’s LEO, has without doubt, remained the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers.

While other financial institutions are still trying to figure to find their feet as regards AI, UBA’s LEO has become a massive success as the AI continues to consolidate on it successes and accolades winning several awards overtime.

The chat bot continues to enjoy periodic and systematic upgrade with special emphasis on enhanced advancements and specialised unique features which have clearly earned the chatbot over 3 million Users.

Mr. Kennedy Uzoka, group managing director/chief executive officer, UBA, affirmed that UBA customers indeed agree that LEO is one of the bank’s biggest investments in cutting-edge technology and has been steadily changing the face of  banking in the continent.

Mr. Kennedy Uzoka, group managing director/chief executive officer, UBA

“UBA’s vision has always been and will remain a dominating force in Africa’s digital banking space. Our resolve is to provide unparalleled experience across all channels. We are a technology-driven institution with vast knowledge in the business that we do and LEO, being a tested, dependable and intelligent personality, replicated on WhatsApp the success it recorded on the Facebook Messenger platform where it started its journey and later on the IOS (iPhone Operating System) platform . It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of demography. LEO is always ready and waiting to help with any form of banking service,” Uzoka said.

“As an app that has been in existence for over nine years, reaching more than 1.5 billion people in over 180 countries, WhatsApp has become very essential in lifestyle and that is why UBA saw the need to include LEO’s services in that very important app and the premium private chat platform has assured that there will be no spam messages, as the development is to enable businesses serve their customers with useful information,” the GMD stated,

Uzoka explained that LEO is already present in over 20 African countries and in three languages and has a number of rich and robust features bound to mesmerise existing and potential customers with services that are extremely fast and secure as all transactions and enquiries are encrypted, end-to-end.

LEO has the ability to do a wide range of things, including funds transfer, call card top-up, checking of account balance, retrieval of bank statements, instant account openings for new customers, statement to embassy/other banks/microfinance, purchase of airtime/ data, paying of bills (LCC, PHCN, Cable TV), effectively helping with savings and spend limit.

The AI chatbot also boosts of remarkable innovative features that allows customers make banking Services – Request/stop/confirm Cheques, Block card, Log & track complaints, ATM/Branch Locator, Freeze accounts, and check weather etc.

Other features include Customer Care complaint resolution, linking of new account, flight Payment, linking and Funding of Prepaid Card, Travel Notification, Wakanow services and Dubai Visa service.

The GMD pointed out that, customers who have engaged with LEO are more than delighted about their experience and credit it for automatically extracting account details without hassles, adding that “Testimonies abound about how it is generally easier to use LEO compared to its counterparts. For example, LEO automatically detects account numbers via a customer’s WhatsApp mobile number and goes ahead to seamlessly help customers check their account balance as well as top-up airtime”.

Reviews from customers note that LEO is more personable, more humane, and it feels like talking to an experienced customer service/Fulfilment representative. The Bot also allows customers to easily lodge and process complaints with adequate and timely feedback.

UBA offers banking services to more than twenty-five million customers, across over 1,000 business offices and customer touch points, in 20 African countries.

With presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.

 

 

 

 

 

 

 

 


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E-Financial

NIBBS to Boost Financial Inclusion with Offline Payment Solutions

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The Nigeria Inter-Bank Settlement System (NIBSS) is looking into offline payment solutions as part of its efforts to increase financial inclusion and reach Nigerians who have limited or no access to mobile data.

The project was announced by Ngover Nwankwo, NIBSS executive director for business and products, at the 2026 CHBO Conference in Lagos.

Nwankwo pointed out that the rapid expansion of digital payments must be matched by purposeful inclusion initiatives, cautioning that innovation should not exclude groups of the population that still rely largely on cash.

She emphasised that cash is still an important element of Nigeria’s economy and that digital and cash-based payments must coexist to safeguard disadvantaged users while boosting efficiency for digitally connected customers.

Nwanko also commended banks for operational performance, particularly during the December 2025 cash demand period, which she said was met with few public complaints.

Lloyd Onaghinon, Bankers Warehouse Plc,had similar sentiments on the enduring need of cash. He explained that cash usage remained high globally due to cultural, demographic, and trust-related factors

However, he cautioned that surplus currency outside the banking system undermines financial intermediation and monetary policy efficacy, demanding greater cooperation among regulators, banks, and other stakeholders.

Director Solaja Olayemi, representing the Central Bank of Nigeria, stated that around 90% of Nigeria’s cash remained outside the banking system and encouraged banks to collaborate with fintechs and microfinance institutions..

He added that fintechs with substantial agent networks, such as Moniepoint, OPay, and Kuda, are better positioned to drive inclusion, with some companies now holding national licenses.

 


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CBN Upgrades Licences of Opay, Moniepoint, Kuda, Palmpay, Paga to National Status

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Central Bank of Nigeria (CBN) has approved the upgrade of operating licences for major FinTech companies and Microfinance Banks (MFBs), including Opay, Moniepoint MFB, Kuda Bank, Palmpay and Paga, to national status, formalising their nationwide operations after fulfilling regulatory compliance requirements.

The development addresses the rapid expansion of these digital platforms, which have leveraged mobile technology and extensive agent networks to serve millions across Nigeria, outgrowing their previous regional or state-level licences.

Yemi Solaja, Director of the CBN’s Other Financial Institutions Supervision Department, announced the upgrades during the annual conference of the Committee of Heads of Banks’ Operations (CHBO) in Lagos.

Institutions like Moniepoint MFB, Opay, Kuda Bank and others have now been upgraded. In practice, their operations are already nationwide, Solaja stated, highlighting the mismatch between prior licensing scopes and actual service footprints.

He underscored the critical need for physical customer support infrastructure, especially for informal sector users who form the bulk of their clientele, noting that Most of their customers operate in the informal sector. They need a clear point of contact if any issues arise.

With national licences, these institutions must adhere to elevated standards, including a minimum capital base of N5 billion for national MFBs, establishment of dedicated offices for complaint resolution, and rigorous Know-Your-Customer (KYC) protocols to bolster consumer protection and financial system stability.

The reforms align with CBN’s broader strategy to integrate large-scale digital operators into a robust regulatory framework commensurate with their reach, while harnessing their potential to deepen financial inclusion across Nigeria’s underserved populations.

This milestone follows intensified oversight, exemplified by 2024 penalties of N1 billion each imposed on Moniepoint and Opay for KYC non-compliance during routine audits, alongside similar actions against other players like Kuda and Palmpay, which prompted operational overhauls.

Such measures reflect the apex bank’s commitment to balancing innovation with risk management in the fintech sector, which has revolutionised access to banking services for millions in the informal economy through agent banking and mobile wallets.

Industry observers view the national upgrades as a vote of confidence in these trailblazers, while signalling that sustained compliance remains non-negotiable for their continued dominance in Nigeria’s digital finance ecosystem.

 


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Nigeria’s 9 Top FinTech Firms Valued at $10.6Bn in January 2026

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Nigeria’s leading financial technology companies are now collectively valued at about $10.6 billion as of January 2026, underscoring the country’s growing influence in Africa’s digital finance ecosystem and renewed investor confidence in technology-driven financial services.

According to report by the Tribune, based on data from Securities and Exchange Commission (SEC) filings, Bloomberg and other publicly available sources, Flutterwave remains Nigeria’s most valuable fintech company with an estimated valuation of $3 billion.

It is followed closely by OPay at $2.75 billion.

Together, both firms account for more than half of the total valuation of the country’s top fintech players, reflecting their dominance in payments infrastructure, merchant services and consumer finance.

Moniepoint and Interswitch are valued at about $1 billion each, reinforcing their positions as critical pillars of Nigeria’s digital payments architecture.

While Moniepoint has rapidly expanded its reach among small and medium-sized businesses, Interswitch continues to play a foundational role in switching, transaction processing and payment infrastructure for banks and fintechs across the country.

PalmPay, valued at $0.85 billion, and Moove, estimated at $0.75 billion, illustrate how Nigeria’s fintech ecosystem is evolving beyond traditional payments.

PalmPay has built a strong footprint in mobile financial services, while Moove represents the growing convergence between fintech and mobility by providing innovative vehicle financing solutions for drivers on ride-hailing platforms.

Kuda and Paystack, both valued at $0.5 billion, remain important players in digital banking and online payments, respectively.

Kuda has strengthened its position as one of Nigeria’s leading digital-only banks, while Paystack continues to be a trusted gateway for online transactions across Africa.

Paga, valued at $0.25 billion, completes the list, sustaining its relevance through mobile payments and a strong focus on financial inclusion, particularly in underserved and unbanked communities.

In summary, Nigeria’s top fintech companies by market value as of January 2026 are: Flutterwave ($3.0 billion), OPay ($2.75 billion), Moniepoint ($1.0 billion), Interswitch ($1.0 billion), PalmPay ($0.85 billion), Moove ($0.75 billion), Kuda ($0.5 billion), Paystack ($0.5 billion) and Paga ($0.25 billion), bringing their combined valuation to $10.6 billion.

These figures reinforce Nigeria’s position as Africa’s leading fintech hub, driven by its large and youthful population, rising smartphone penetration and increasing demand for digital financial services.

Analysts note that fintech remains one of the most attractive sectors for venture capital on the continent, consistently accounting for a significant share of startup funding over the past decade.

Commenting on the broader impact of technology-driven businesses, Professor Chris U. Kalu said fintech has become a major force in reshaping Nigeria’s financial landscape.

“Generally, fintech has played a very significant role in the Nigerian financial ecosystem,” he said. “The same applies to e-commerce, where platforms like Konga and Jumia are competing favourably and contributing meaningfully to the economy. In e-hailing too, companies such as Uber, Bolt and Lagride are creating value and jobs. This is really a good time for Nigeria and Nigerians, even though development challenges still exist. They are surmountable.”

Despite the impressive valuations, industry observers caution that the fintech ecosystem still faces challenges, including regulatory uncertainty, infrastructure gaps, currency volatility and uneven access to capital. However, the steady rise in company valuations suggests that investors remain optimistic about long-term opportunities in the sector.

EnterpriseNGR recently noted that Nigeria remains Africa’s undisputed fintech capital, with digital payment platforms processing ₦1.08 quadrillion in transactions in 2024, representing a 79 per cent year-on-year increase. It added that by 2026, the payments segment alone is expected to contribute about $6 billion to GDP, supported by strong growth in digital payments and lending, as well as the expansion of wealthtech and insurtech services.

With innovation spreading across payments, digital banking, lending, mobility finance and e-commerce enablement, Nigeria’s fintech sector is increasingly being viewed not only as a regional leader, but also as a critical driver of economic transformation and financial inclusion across Africa.


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