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UBA’s LEO Hits 3m User Mark, Remains Smartest Banking Chatbot

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United Bank for Africa (UBA) Plc, Pan African financial institution, has in the last three years won the hearts of its customers with LEO, its artificial intelligence chat bot, which has proven to be the most formidable artificial intelligence chat bot till date; serving an ever-increasing clientele who now have less transaction hassles to worry about.

UBA’s LEO Hits 3m User Mark, Remains Smartest Banking Chatbot

Leo with Mark of facebook

Leo is an AI chatbot for banking services currently available on Facebook Messenger, WhatsApp, Apple Device and is set to launch soon on other social media platforms.

Birthed January 11, 2018, with a firm resolve to prioritise its customers as well as put the bank at the heart of disruptive technologies that will transform the experience of esteemed customers, UBA did just that with a million users becoming hooked in less than three months of its LEO’s inception.

Three years later, and with over 3 million customers and counting, UBA’s LEO, has without doubt, remained the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers.

While other financial institutions are still trying to figure to find their feet as regards AI, UBA’s LEO has become a massive success as the AI continues to consolidate on it successes and accolades winning several awards overtime.

The chat bot continues to enjoy periodic and systematic upgrade with special emphasis on enhanced advancements and specialised unique features which have clearly earned the chatbot over 3 million Users.

Mr. Kennedy Uzoka, group managing director/chief executive officer, UBA, affirmed that UBA customers indeed agree that LEO is one of the bank’s biggest investments in cutting-edge technology and has been steadily changing the face of  banking in the continent.

Mr. Kennedy Uzoka, group managing director/chief executive officer, UBA

“UBA’s vision has always been and will remain a dominating force in Africa’s digital banking space. Our resolve is to provide unparalleled experience across all channels. We are a technology-driven institution with vast knowledge in the business that we do and LEO, being a tested, dependable and intelligent personality, replicated on WhatsApp the success it recorded on the Facebook Messenger platform where it started its journey and later on the IOS (iPhone Operating System) platform . It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of demography. LEO is always ready and waiting to help with any form of banking service,” Uzoka said.

“As an app that has been in existence for over nine years, reaching more than 1.5 billion people in over 180 countries, WhatsApp has become very essential in lifestyle and that is why UBA saw the need to include LEO’s services in that very important app and the premium private chat platform has assured that there will be no spam messages, as the development is to enable businesses serve their customers with useful information,” the GMD stated,

Uzoka explained that LEO is already present in over 20 African countries and in three languages and has a number of rich and robust features bound to mesmerise existing and potential customers with services that are extremely fast and secure as all transactions and enquiries are encrypted, end-to-end.

LEO has the ability to do a wide range of things, including funds transfer, call card top-up, checking of account balance, retrieval of bank statements, instant account openings for new customers, statement to embassy/other banks/microfinance, purchase of airtime/ data, paying of bills (LCC, PHCN, Cable TV), effectively helping with savings and spend limit.

The AI chatbot also boosts of remarkable innovative features that allows customers make banking Services – Request/stop/confirm Cheques, Block card, Log & track complaints, ATM/Branch Locator, Freeze accounts, and check weather etc.

Other features include Customer Care complaint resolution, linking of new account, flight Payment, linking and Funding of Prepaid Card, Travel Notification, Wakanow services and Dubai Visa service.

The GMD pointed out that, customers who have engaged with LEO are more than delighted about their experience and credit it for automatically extracting account details without hassles, adding that “Testimonies abound about how it is generally easier to use LEO compared to its counterparts. For example, LEO automatically detects account numbers via a customer’s WhatsApp mobile number and goes ahead to seamlessly help customers check their account balance as well as top-up airtime”.

Reviews from customers note that LEO is more personable, more humane, and it feels like talking to an experienced customer service/Fulfilment representative. The Bot also allows customers to easily lodge and process complaints with adequate and timely feedback.

UBA offers banking services to more than twenty-five million customers, across over 1,000 business offices and customer touch points, in 20 African countries.

With presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.

 

 

 

 

 

 

 

 


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E-Financial

CBN Introduces Stricter BVN Rules to Curb Fraudulent Transactions

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Central Bank of Nigeria (CBN) has introduced stricter rules guiding the use and management of the Bank Verification Number (BVN) as part of efforts to reduce fraudulent transactions within the financial system.The revised framework, which takes effect from May 1, includes tighter controls on BVN enrolment, data access and customer information updates.

CBN Introduces Stricter BVN Rules to Curb Fraudulent Transactions

The apex bank said the measures are aimed at strengthening identity management, improving fraud monitoring and safeguarding the integrity of banking transactions.

Under the new guidelines, BVN enrolment is now restricted to individuals aged 18 and above, while customers will only be allowed to change the phone number linked to their BVN once.

The restriction is designed to curb identity manipulation often exploited by fraudsters through repeated updates of personal information.

The CBN also directed financial institutions to maintain a temporary watchlist for BVNs linked to suspicious transactions.

Affected BVNs may be flagged for up to 24 hours, during which customers are expected to verify or clarify flagged transactions before further action is taken.

In addition, access to BVN data has been tightened, with the apex bank retaining exclusive control over the database while granting access only to licensed financial institutions under defined conditions.

The move, according to the CBN, is expected to enhance data security and support a more resilient financial system as BVN enrolment continues to grow.


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Binance is Missing from Ghana’s Crypto Sandbox

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Ghana’s Securities and Exchange Commission has given the nod to 11 crypto trading platforms to participate in its new regulatory sandbox programme, its first major step in support of crypto after passing a law to provide the local market with regulatory clarity in December.

Binance is Missing from Ghana’s Crypto Sandbox

The big news however is that Binance, the world’s largest crypto exchange by trading volume is nowhere on the list, raising questions about the crypto exchange’s future in one of West Africa’s fastest-growing digital asset markets.

Newsghana reported that industry analysts covering the sandbox launch specifically flagged Binance as a notable absent player, alongside Yellow Card, whose mobile payment product Yellow Pay had previously been warned against by the Bank of Ghana (BoG) for operating without authorisation. Neither company has publicly explained its absence from the cohort.

For Binance, the omission carries particular weight. The exchange has cultivated a visible presence in Ghana for several years, including direct engagement with regulators, public financial literacy campaigns, and the presence of senior representatives in Accra.

Despite that groundwork, it did not secure a place in the inaugural sandbox when the Securities and Exchange Commission (SEC) published its list of approved Virtual Asset Service Providers (VASPs) on March 10, 2026.

Analysts have pointed to Binance’s ongoing legal battle in neighbouring Nigeria as a factor likely complicating its regulatory position across the region.

And the Nigeria Revenue Service (NRS) is pursuing Binance for an $81.5 billion claim covering alleged economic losses and unpaid taxes, arguing the exchange has a significant economic presence that makes it liable for corporate income tax for 2022 and 2023, along with a 10 percent annual penalty on outstanding amounts.

The stakes of remaining outside Ghana’s regulatory framework are rising fast.

The BoG made clear on March 5, 2026, that all VASPs operating within Ghana’s jurisdiction including those serving Ghanaian residents through digital platforms with no physical office in the country must register with the Bank.

Firms that do not comply face sanctions and potential disqualification from future licensing.

Ghana’s digital asset market has grown rapidly, recording over $10 billion in cryptocurrency transactions by November 2025, up from roughly $6 billion the year before, making it one of West Africa’s most active markets.

With over three million users estimated to be active in the ecosystem, the country represents a market Binance cannot easily afford to be shut out of through regulatory non-compliance.

The eleven sandbox participants will effectively serve as the reference models for what a compliant licensed VASP looks like under Ghana’s framework.

Those that perform well within the first six months may transition to full licensing early, while those that fall short risk being shut out of the regulated market once the sandbox period concludes.

Binance did not respond to a request for comment before publication. The SEC Ghana and BoG have not publicly commented on why specific companies were excluded from the first sandbox cohort.


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World Bank Debars 3 PwC Subsidiaries for 21 Months over Alleged Project Fraud

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World Bank Group has debarred three African subsidiaries of global advisory firm, PricewaterhouseCoopers (PwC), for 21 months after being allegedly found guilty of manipulating procurement processes for a major cross-border electricity project.

World Bank Debars 3 PwC Subsidiaries for 21 Months over Alleged Project Fraud

In a statement, the Washington-based multilateral lender said PricewaterhouseCoopers Associates Africa Ltd, based in Mauritius, along with its Kenyan and Rwandan affiliates, engaged in “collusive and fraudulent practices” linked to the Eastern Electricity Highway Project, a flagship initiative to transmit hydropower from Ethiopia to Kenya.

The decision sidelines PwC from lucrative World Bank-funded projects on the continent, dealing a blow to one of the region’s most influential audit and advisory firms.

This development could reshape competition for high-value consulting work across emerging markets, potentially disrupting startups and tech firms reliant on World Bank funding, as scrutiny over governance and compliance tightens.

The World Bank, through its private sector arm, International Finance Corporation (IFC), offers grants and low-interest loans to startups across emerging markets.

Earlier this week, the IFC committed $20 million to invest in high-growth startups in Kenya, Nigeria, and South Africa.

“The debarment makes PwC Associates, PwC Kenya, PwC Rwanda, and any affiliates they control ineligible to participate in Bank Group-financed projects and operations,” the World Bank said.

“It is part of a settlement agreement under which the three companies admit culpability for sanctionable practices.”

The determination was based on the company’s conduct between 2019 and the award of contracts for consultancy services and asset valuation work for the Ethiopian state power utilities.

According to the World Bank statement, the firm obtained confidential procurement documents to improperly influence the award of a contract for the implementation of International Financial Reporting Standards at the Ethiopian Electric Power Corporation.

They also attempted to steer a separate contract for a fixed asset inventory and revaluation for the power utility towards PwC Associates.

During the bidding and execution of that contract, the bank found that the company misrepresented the availability and qualifications of key experts and failed to disclose the full list of subconsultants involved.

According to the World Bank, the debarment is shorter than would otherwise apply because PwC admitted misconduct.

The advisory firm also agreed to a series of remedial measures, including internal investigations, disciplinary action against responsible staff, terminating relationships with all subconsultants involved, and additional staff training.

 


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