Telecom
Zoho Survey Highlights Productivity Loss in Nigerian Businesses from Disconnected Tools

Zoho, a leading global technology company, today unveiled the results of its study, “The State of Productivity and Collaboration in Nigeria, 2024”, which surveyed over 500 organisations with more than 50 employees across the country.

The findings reveal critical workplace productivity challenges, including the overwhelming impact of data silos resulting from fragmented systems and inefficient app usage.
The survey study also highlights the growing demand for unified platforms, which can help businesses streamline employee collaboration.
“Nigerian businesses have adopted a variety of cloud tools over the years to support their digital transformation journey. However, they are beginning to recognise that these disconnected tools often lack integration with their existing technology stack, creating silos that hinder collaboration and lead to productivity losses.
“As this issue gains attention, the demand for unified collaboration platforms with advanced AI capabilities has surged, as corroborated by the survey findings. In Nigeria, we’ve observed a notable increase in the adoption of Zoho Workplace, reflecting this trend.
“Zoho Workplace set the standard for a unified experience as early as 2017, well ahead of the industry giants. It offers not just a unified interface, but brings contextual data to the forefront, saving time, and enabling users to focus on what truly matters,” said Kehinde Ogundare, Country Head, Zoho Nigeria.
Key Findings from the Study
The study shows that 55% of Nigerian businesses have adopted a fully on-site work model, while 31% operate in a hybrid setup, and the remaining 14% were in completely remote roles.
Most remote roles are held by individual contributors with limited collaboration requirements, while hybrid workers face significant barriers in maintaining effective communication.
The survey also revealed that 51% of employees use 1–5 apps daily, 35% use 6-10 apps, while 14% rely on more than 10 apps. App usage is higher among senior executives, with 81% of the C-Suite employees using more than 10 apps, while 72% of junior employees use 1-5 apps.
The most commonly used tools are for productivity and collaboration (68%), followed by project management (47%), business intelligence (47%), and accounting (43%). Despite widespread app usage, only 50% of the respondents track their tasks in a unified view, with higher adoption rates among the C-Suite (78%) and senior leadership (63%).
Productivity Challenges and Opportunities
For the Nigerian workforce, the biggest collaboration challenge is poor WiFi/data connectivity (80%), across demographics. This indicates the need for solutions that have an offline mode and can work in lower data connectivity.
Other collaboration challenges are digital fatigue (54%), and information spread across too many apps (45%). For middle managers, the second biggest challenge, after poor WiFi, is communication with employees in a remote or hybrid setup.
According to the respondents, the most effective way to improve productivity in Nigerian workplaces is to enable quick access to necessary information from different apps (78%), followed by adoption of new technologies like AI (72%), and the ability to communicate from within business apps (55%).
There is a clear demand for unified collaboration platforms bolstered with AI capabilities that can be integrated into existing software ecosystems. Such solutions will not only help in reducing the time taken to do the job, but can also reduce digital fatigue as one will not have to juggle multiple apps.
The Economic Outlook
As per the survey, 51% of the respondents said their organisation had adopted new technology to prepare themselves for the economic challenges. Those who said their companies had adopted new technology were more positive about the ability of their company to deal with the competition (rating 4 out of 5) than those who said their company had not adopted new technology (rating a little over 3 out of 5). However, largely, respondents feel their companies are adequately prepared to face economic challenges (57%).
In fact, according to the findings, slow adoption of emerging technologies like AI emerged as the most significant factor hindering their ability to stay ahead in a rapidly evolving market, cited by 46% of the respondents. Other reasons cited as causing competitive disadvantages were low adoption of digital tools (45%), and employees switching between too many apps (41%).
Zoho Workplace
Zoho Workplace is a unified collaboration platform that brings together communication, collaboration, and productivity applications, showing all relevant information and tasks in a single view. It comprises email, chat, online meeting, webinar, office suite (word processor, spreadsheet, and presentation), file storage, and social intranet.
Telecom
MoMo PSB, SMEDAN Forge Pact to Digitise Nigeria’s SMEs

MoMo PSB, MTN Nigeria’s fintech powerhouse, sealed a game-changing pact with the Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) on February 3 at its Victoria Island headquarters, unleashing digital and financial tools to turbocharge SMEs nationwide for seamless operations, revenue surges, and sustainable scaling.

MoMo PSB, SMEDAN
The partnership arms SMEDAN-registered merchants with MoMo’s multi-channel arsenal—apps, POS, USSD, partner portals, and custom platforms—to hoover payments across streams, automate payrolls, juggle tills and shop chains, and boss core business metrics from one slick dashboard.
This powerhouse duo targets Nigeria’s SME engine room, where digital chokepoints throttle growth, injecting MTN’s MoMo muscle to slash friction and unlock efficiencies for mama-put hustles to mid-tier factories alike.
Industry watchers hail the MoU as a masterstroke in President Tinubu’s economic revival playbook, fusing government SME scaffolding with private-sector fintech firepower to birth a new breed of digitally dominant entrepreneurs primed for AfCFTA conquests.
Telecom
MTN Ignites Teacher Revolution: 5,000 Digitally Armed for Phase Two

MTN Foundation and SAIL Innovation Lab have roared into Phase Two of their blockbuster Teachers Fellowship Programme, onboarding 5,000 elite educators from Nigeria’s 36 states and the FCT since January 13 to turbocharge public schools with cutting-edge digital wizardry and global teaching firepower.

MTN
This mobile-first crusade, laser-focused on arming primary and secondary school titans for the digital economy showdown, kicks off with a grueling four-week virtual bootcamp via WhatsApp and Google Classroom—slashing travel barriers for even the remotest rural warriors.
Organisers promise peer-to-peer fireworks and real-time gut-checks, capping Stage One with a virtual gala saluting milestones before culling the pack to a fierce “Top 500” via engagement, assessments, and hustle for Phase Two’s inquiry-based mastery and deep-dive digital metamorphosis.
MTN Foundation’s Executive Director Odunayo Sanya lit the fuse: “Teachers are the backbone of our education system. By empowering them with digital competencies and innovative teaching methods, we are directly investing in the future of our youth.
This Fellowship Programme is designed to ensure that our educators are not just keeping pace with global best practices but are actively shaping the next generation of innovators and leaders.”
Nigeria’s heftiest private teacher uprising scales from last year’s triumphs, minting classroom commandos as state ambassadors to ignite inquiry-driven, tech-fueled learning revolutions coast-to-coast.
Telecom
Onafriq, PAPSS Launch Wallet-Based Payments Pilot from Nigeria to Ghana

Onafriq Nigeria Payments Ltd, a CBN licenced payment service provider, partners with The Pan-African Payment and Settlement System (PAPSS) to pilot the continent’s first wallet-based outbound payments from Nigeria to Ghana – fully in Naira and instant, without relying on hard currency conversion, in partnership with Banks and Mobile Money Operators.

The pilot service, approved by the Central Bank of Nigeria (CBN), enables cross-border intra-Africa payments for individuals, merchants, and traders.
In particular, the service will benefit SMEs, the real engine of intra-African trade; all now have access to a faster, cheaper way to reach customers and suppliers across the border.
By reducing barriers to cross-border trade, the new service will allow these businesses to grow their addressable markets and activity. From the 1st of December, this service will be fully operational for a 6-month period.
Through the partnership with PAPSS, Onafriq is supporting the operationalization of the AfCFTA (Africa Continental Free Trade Area) mandate.
The mandate itself is driving tariff-free trade for the 54 member states of AfCFTA. Within the partnership itself, Onafriq provides the mobile money rails, with an ecosystem consisting of over 1 billion mobile wallets.
Meanwhile, PAPSS brings a network of over 160 commercial banks, representing an ecosystem of more than 400 million bank accounts across its 19 African countries of operation.
The two partners are essentially seamlessly connecting two worlds: mobile money and banking. As a consequence, intra-African trade transactions will take place more easily and opportunities will be created.
Currently, Africa is made up of bank and mobile-led markets, with siloes often inhibiting transactions between these economies. However, this partnership will remove these boundaries. With over one billion mobile wallets and 500 million bank wallets across Africa, this partnership will allow for cross-border collaboration at scale.
This partnership builds on Onafriq and PAPSS’ existing partnership for payments into Ghana, announced earlier this year.
Mxolisi Msutwana, Managing Director Anglophone West Africa said, “Our work with PAPSS shows what collaboration at scale can unlock—seamless, secure connections between banking systems and mobile money ecosystems.
“This is how we open bi-directional trade corridors, reduce costs for businesses, and give African enterprises the rails they need to trade with confidence in their own currencies. The vision is continental, but it starts with practical steps like this one.”
Ositadimma Ugwu, Chief Information Officer, PAPSS, added “Too often, African businesses and individuals see borders as roadblocks instead of opportunities. With this step, we’re challenging that mindset, giving Nigerians the ability to send value next door with the same ease as sending a text message.
“Our vision is simple: make Africa’s borders invisible to payments. This pilot makes that a reality, moving us closer to a continent where payments don’t pause at the border.”
This new Nigeria-to-Ghana outbound capability builds on the successful Ghana-to-Nigeria instant payments corridor launched earlier this year – further proof that Africa’s payments future is local, instant, and inclusive.
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