Telecom
Preparing for Expected Broadband Revolution
The growth in telecommunications sector of the country is expected to move from growth level to development where service providers are to consolidate on improved quality of service. Presently, over 80 percent of telephone and internet access in the country are through mobile communications facilitated by satellite and microwave technology. It has been observed by telecom experts that quality of service delivered by operators using the above mentioned technology is affected by atmospheric condition making the technology not suitable for reliable service delivery compared to optic fiber also known as terrestrial infrastructures.
A fibre optic cable is made from a glass or plastic core that carries light surrounded by glass cladding that (due to its lower refractive index) reflects “escaping” light back into the core, resulting in the light being guided along the fibre.
The greatest improvement in access to telephones has had positive impact in virtually all facets of life, including political, social and economic activities, thus resulting in an exponential growth in the subscriber lines due to the widespread of networks across the country.
Currently, the growth and potential earnings accruable from telecommunication services in Nigeria economy is comparable to other markets in the world, and the current rate of network growth across the country is impressive. Quite a number of global technology corporations are extending their operations to Nigeria with a multiplier effect on the economy and international trade between us and other countries of the world and in particular the West African sub region. The result of this is more competitive market environment and high potential for wired line network service providers.
However, it is encouraging to note that despite the current rapid development of telecommunications in Nigeria, there is still a great opportunity for further development as Nigeria being the most popular country in Africa, has an estimated addressable telecommunications market of 120 million subscriber lines, and in view of our landscape, the country remains major market for long distance network operators due to increasing demand for multi service, such as voice, data, broadband internet service, rural telephony access and unified service which provides a biggest prospect for wired line service providers.
Some telecom analysts have argued that due to the mobile nature of Nigerians, and as the demand for mobile services continues to grow, that there will be no room for wired line operators. Experience has shown that in order for predominantly mobile operators to improve on their quality of service they must invest in fibre optic backbone, and in order for them to capture multi service segment of the market, they must invest in last mile terrestrial copper infrastructure: there are two ways around this, one is to begin massive investment in this regard, or to invest and or acquire small and medium sized wired line local loop operators.
As the telecommunications industry evolves, it provides increasing opportunity for wired line networks, as operators are challenged to ensure that every city, towns, villages, hamlets, rivers and creeks in Nigeria are covered with multi services: voice, data, video and broadband internet.
Particularly in the new license regime holders are allowed to provide more than one service under the same license.
Preparing to Move forward
The absence of terrestrial infrastructure in the telecommunications industry is being felt in all service deliveries especially as the industry will soon witness an unprecedented capacity with the landing of two undersea cable Glo 1 which landed last year and MainOne expected to land in few weeks. For instance, in direct-to-home satellite television broadcasting it is a common occurrence for service to be disrupted each time it rains. More so, the hope of offering a broadband internet service cannot be realized with a fibre optic infrastructure. Its absence is responsible for narrow band service rendered in the sector.
It is against this backdrop that telecommunications giant Globacom began its fibre optic ring project across the country. So far, it has completed Abuja to Kano, Minna, Enugu, Owerri among others, even as work on other parts of the country is still ongoing.
Nigeria Telecommunications Limited (Nitel) has fibre optic ring that is not being used probably because it has not found its bearing in the industry with controversies in its privatization process, which resulted in the company’s refusal to lease out the infrastructure to other operators that requested for it to enhance their service delivery to last mile.
This however led to them embarking on similar project. Today, MTN in order to meet the fast growing high- capacity transport and connectivity needs has completed a world-class quality Metropolitan Area Fibre Networks in Ibadan, Kano, Warri and Aba. The implementation supports the rolling out 3G services. This is in addition to 3,885km of fibre optic backbone networks popularly referred to as “Blaze” network. Blaze was implemented in four phase namely: Phase 1&2: Southern and South Eastern rings with a total span of 2,422km Phase 3: Northern ring with a total span of 1,116km Phase 4: Niger Delta (completed in October 2007) with a total span of 347km.
Zain Nigeria is also expected to complete its fibre optic project that spans over 4,000km. All these are geared towards high data rate and wide bandwidth.
Projects of this sort are required by operators to deliver last mile services that are going to be available when the undersea cable infrastructure begins to sale bandwidth to operators at a cheaper cost which is the expected broadband revolution.
Going forward, there will be no longer any difference between mobile service providers or private telephone network operators (PTO) and fixed wireless operators as the technology barrier is removed with the unification of licenses, which in turn is an opportunity for hitherto mobile only operators to harness their network resources and offer bundled application.
However, there is the high risk that smaller ‘legacy’ operators with limited local loop coverage may not have a place in the market, as the bigger players begin to offer services which were mainly offered by smaller local loop operators which is now happening.
In essence, Nigeria will begin to see emergence of mega telecommunication operators that would offer unlimited services to their subscribers, with massive expansion of their network, and enormous benefit for their existing market goodwill, and a significant increase in the demand for multi-service.
A significant impact of this opportunity for the market is to streamline end-of-line service delivery to consumers.
Unification of licenses has finally resulted in genuine unification of services with providers offering attractive discount deals to end-users which will soon be the order of the day in no distant time in telecom landscape.
The market will begin to offer bundled services, as costs are driven down, the competition between wireless and wired line services would continue to grow.
The power of service bundling is becoming manifest, as the market grows and it offers major prospects for wired line service providers.
What this combination means is that the next few years may see wireless ‘only’ providers emerging as largely long distance wholesale carrier providers, and landline telecom companies would remain largely as retail terrestrial and local loop entities.
In many cases, wireless carriers are saddled with high cost of frequency and bandwidth channels, as such ability to offer consumer friendly rates for multi-service at high quality.
Mr. Gbeng Adebayo, Chief Executive Officer, Communications Network Support Services, said wired line Telcos have introduced very proficient retails rates in the market. “The cost per new customer for a typical wired line subscriber is relatively low and with excellent quality of service. In addition, wired line operators are able to offer multi-service such as broadband internet, high speed data communication and video communication at a very affordable rate without compromise on quality of services,” he said.
Most importantly, because of the fixing nature of infrastructure, the wire line Telco has an ongoing long term relationship with their customers; therefore their customer loyalty is much higher than that of mobile operators.
Market research has shown that in the urban areas, a large number of residential consumers have a higher retention of their fixed lines which offers value added services such as the internet and data connection than their mobile lines.
The Internet today is the largest single network in the world and it will continue to remain for a long time to come as well as a major source of income for wired line operators as the mobile operators continue to battle with high bandwidth charges.
The challenges for wired network operators in Nigeria range from the difficulty in infrastructure deployment multiplicity of right of way approval processes, non willingness of operators to co share underground ducts and exchange of dark fibre, as well as willful and unwilful damage to cable network infrastructure.
However, the major advantage lies in the size of the market, the need to grow the national fibre optic transmission backbone and the increasing demand for bundled multi-service: voice, data communications and broadband internet services which today can be delivered at affordable rates and best quality by fixed network operators.
As the industry prepares for broadband revolution orchestrated by both developments in the sector which is moving away from voice services to value added as will as the expected availability of the much needed bandwidth capacity stakeholders in the industry should collectively address issues relating to making broadband services available to end users.
Telecom
Compensation for Poor Service Quality is Automatic- NCC

Nigerian Communications Commission (NCC) has said that compensation of subscribers for poor service quality, such as persistent network outages or failed calls is automatic.

This initiative aims to ensure fairness by mandating that operators provide automatic compensation, such as airtime credits, for failing to meet regulatory Quality of Service Key Performance Indicators (KPIs).
According to the NCC, operators are required and mandated to identify affected subscribers and provide compensation directly.
In a framework for compensation of consumers published on its website, NCC said that it has directed Mobile Network Operators (MNOs) to compensate subscribers affected by prolonged or repeated poor quality of service experience within specific Local Government Areas where operators fail to meet regulatory Quality of Service Key Performance Indicators (KPIs).
The NCC also stated that the directive does not replace existing consumer protection mechanisms.
The NCC, said the directive adds a direct compensation mechanism for affected subscribers and aligns with measures set in existing legislations such as the Consumer Code of Practice Regulations 2024 and the Quality of Service Regulations 2024.
This directive applies to only Mobile Network Operators licensed and operating in Nigeria that have failed to meet their Key Performance Indicators on Quality of Service. For Internet Service Providers (ISPs) operating in Nigeria, a compensation framework is already in place.
To be eligible to receive compensation
. You experienced poor network service in an affected Local Government Area; and
- You made at least one outgoing revenue generating event (billed call, SMS, or data session) during the relevant period.
The compensation covers service failures affecting voice, data, or SMS services.
Operators are required and mandated by existing regulations to monitor their network performance across locations and service disruptions against Quality of Service KPIs.
This enables them to identify affected subscribers without the need for individual complaints.
Only service failures that fall below the defined thresholds set by the Quality of Service Regulations issued by the NCC will qualify for compensation.
Short, isolated interruptions and immediately remedied interruptions may not qualify
Compensation will be provided in the form of airtime credits.
This airtime credit will not have utilisation restrictions, and subscribers will be able to use it for voice calls, USSD sessions, data subscriptions, etc on the operators’ network.
Telecom
FG Moves to Strengthen Cybersecurity Coordination as NDPC Probes Alleged Data Breach

Federal Government has announced plans to deepen collaboration with private sector players and other stakeholders in a bid to strengthen Nigeria’s cybersecurity architecture and response systems.

NDPC
Minister of Communications, Innovation and Digital Economy, Bosun Tijani, disclosed this in a recent press statement, noting that the government is considering the establishment of a Cybersecurity Coordination Council.
According to the minister, the proposed council is aimed at enhancing national cyber resilience and ensuring a more coordinated response to emerging cyber threats across public and private institutions.
Tijani emphasised that cybersecurity must be treated as a collective responsibility involving government, industry, and civil society.
“Cybersecurity is a shared national responsibility. Protecting Nigeria’s digital economy requires strong partnerships, trusted collaboration, and collective vigilance across government, industry, and civil society,” he said.
He added that through sustained collaboration, Nigeria would strengthen its capacity to detect cyber threats early, respond effectively, and build a resilient and trusted digital ecosystem.
The minister also called for increased stakeholder participation in shaping a sustainable, partnership-driven cybersecurity framework capable of deterring cybercriminal activities and safeguarding citizens, businesses, and critical digital infrastructure.
Meanwhile, the Nigeria Data Protection Commission (NDPC) has commenced an investigation into an alleged data breach involving Remita Payment Services Ltd., Sterling Bank, and other entities.
In a statement signed by its Head of Legal, Enforcement and Regulations, Babatunde Bamigboye, the commission said notices of investigation were issued to relevant parties on April 1, 2026.
The NDPC noted that affected organisations and individuals are currently providing information to aid its inquiry into the incident.
“The aim of the investigation is to ensure that data subjects are protected with appropriate technical and organisational measures,” the statement read.
It added that the probe would examine the types of personal data involved, the scope and nature of the alleged breach, potential risks to data subjects, and mitigation steps taken where breaches are confirmed.
The commission further disclosed that its National Commissioner and Chief Executive Officer, Vincent Olatunji, has directed a broader review of organisations operating digital payment systems.
According to the NDPC, entities found to be non-compliant with provisions of the Nigeria Data Protection Act, 2023, particularly regarding technical and organisational safeguards, would be scrutinised as part of efforts to maintain the integrity of the nation’s data protection ecosystem.
Telecom
Bharti Airtel Crosses 650m Users

Sunil Mittal led Bharti Airtel has crossed the 650-million customer mark globally, fortifying its position as the world’s second-largest telecom operator by mobile subscriber base, as per a regulatory filing by the telecom operator.

“According to GSMA Intelligence, Bharti Airtel is ranked second globally by mobile customer base, with operations spread across India and Africa,” the filing said.
Commenting on this milestone, Gopal Vittal, executive vice chairman, Bharti Airtel, said: “Achieving the milestone of 650 million customers to be the second largest operator globally is a great responsibility for us to serve our customers better every day,”
He added that the telco strives to raise the bar on innovation, reliability, and experience so that every customer interaction is an opportunity to earn trust and deliver value connection.
Currently, Airtel India serves around 368 million mobile customers, meanwhile over 179 million users have been plugged into its subsidiary Airtel Africa spread across 14 countries.
Its mobile money platform, Airtel Money reached more than 52 million customers.
Additionally, the telco serves around 13 million homes with high-speed internet services and over 15 million through its Digital TV offering.
With operations spanning 15 countries and network coverage reaching over two billion people, analysts say that the latest milestone is a testimony to the natural curve of evolving from a telecom operator into a broader digital services provider.
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