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Durability and Reliability of Nokia Phones in the Past are Still the Core of Our Promise Today – Umunakwe

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Joseph Umunakwe is the General Manager, HMD Global: West, East and Central Africa. He spoke to chike Onwuegbuchi about HMD Global’s commitment to building on its heritage and delivering trusted and secure Nokia smartphones that are built to last, in 2021 and beyond.

How did HMD Global deal with the effects of the pandemic, the quietness and the launch of its new products?

2020 did change the entire global business operating landscape and shifted mind-sets on ways of working. We are proud of the team at HMD Global – we came together and pulled through an extremely challenging year. Now, we are stronger than ever.

In 2020, we were the first brand to launch a truly universal 5G device capable of global roaming and optimized for the future. In a world that is now more dependent on virtual, seamless, always-on connection, the ability to connect from anywhere has become vital to so many Consumers.

Nokia smartphones led the Counterpoint Research 2020 trust rankings based on the four pillars of software, security updates, build quality, and devices recommended for enterprises for the second year running.

In August 2020, as an affirmation of their trust in us, our partners – this includes Google, Qualcomm and Nokia – invested 230 million in our business.

Despite the challenges of an extremely difficult year, we were able to strengthen our position and commitment to delivering trusted devices that are secure and built to last, across our range of Feature phones and Smartphones.

Improving Nokia brand market share and visibility in Nigeria

Nokia Mobile is well known in the Nigerian market. Our Finnish heritage of quality, durability and trust continues to resonate with our fans. We believe that mobile technology can enhance the lives of consumers everywhere and we continue to focus on bringing the best innovation that will usher in digital inclusiveness in Nigeria and other markets in our region.

We give consumers reason to choose us by focusing on eliminating their pain-points, offering premium experiences at affordable price-points and lowering the cost of ownership. Consumer experience is at the heart of our strategy. We innovate for the benefit of the consumer.

For example, we are expanding our affordable 4G smartphone range and working hard to ensure our fans get top specifications at the right price point because 4G is the new baseline, leaving users of 2G and 3G more vulnerable to uncertainty.

Uniqueness of Nokia mobile devices from other smartphone brands in Nigeria

Simply put, Nokia devices are trusted, secure and built to last. The durability and reliability that you remember from Nokia phones in the past is still the core of our promise today. Your Nokia phone stays with you for longer.

Each Nokia smartphone receives three years of monthly security updates and two years of software upgrades. In addition, we offer our standard one-year product warranty thereby giving peace of mind to our fans.

Our devices have a purposeful Nordic design characterized by functionality. With our signature two-day battery life, the latest Android operating software – we recently released Android 11 on our Nokia 8.3 5G, our customers can unleash their creative instincts and stay connected to what matters most to them.

In fact, in October 2020, Counterpoint Research revealed that Nokia phones led the trust rankings based on the four pillars of software, security updates, build quality, and devices recommended for enterprises for the second year in a row.

We deliver the fastest and most regular software and security updates among Android devices. We have released over 1000-plus software updates in the past four years to ensure phones are updated longer than the industry average.

Engagement with dealers some of whom also market other phone brands

We are a company built on a unique partnership model. Our dealers are our partners and partnership is very important to us. They are an extension of our promise to enhance the lives of our consumers.

As a result, we place a priority on building close relationships with each of them, working to understand their businesses. Our market representatives are almost constant fixtures at their stores, seeking to understand and clarify their needs.

It comes back to our values of trust and building on our heritage of reliability. Nokia is a brand people already trust. We intend to maintain that across the spectrum, whether with our partners or our fans.

Support to dealers with the required advertisement and promotions, considering the possible conflict of interest that would exist

We take the responsibility of supporting our partners seriously. Our various marketing and communication activities are aimed at creating awareness and driving foot traffic to our local partner stores.

We support our dealers through our communications activities, including them where necessary in our promotion content and signposting them. Our priority is to develop and build win-win relationships that will stand the test of time. As mentioned earlier, trust is an important value for us as a business.

As our fans trust us to deliver quality devices, we trust our partners to deliver our promise to the last mile consumer anywhere they may be. For example, during the Covid-19 pandemic and the attendant lockdowns, we stayed close to our channel partners and continued to deliver much needed products to both people on the frontlines and our consumers.

What Nigerian consumers should expect from Nokia mobile this year

Our focus on enhancing the lives of our consumers remains core to our business. Therefore, we will continue to deliver on our strategic pillars in both 5G, and affordable 4G.

We want to make mobile technology accessible to Nigerians. Our fans in Nigeria can certainly expect to see affordable smartphones with premium features that provide them with innovative experiences.

We will continue to innovate across multiple platforms and business segments to deliver value to our fans both in Nigeria and elsewhere.


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Minister Claims Bandits Exploit Poor Network, Bounce Calls Off Multiple Towers

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Bosun Tijani, minister of Communications, Innovation and Digital Economy, yesterday claimed that bandits and terrorists are able to communicate and coordinate their activities with ease because they exploit gaps in the country’s telecommunications network.

Minister Claims Bandits Exploit Poor Network, Bounce Calls Off Multiple Towers

Bosun Tijani, minister of Communications, Innovation and Digital Economy,

Tijani, who spoke  Politics Today, a Channels Television’s programme, on Friday, Tijani said the criminals exploit gaps in the country’s telecommunications network.

He also claimed the bandits use advanced technology to bounce calls across multiple towers in areas with poor connectivity.

“They weren’t using the normal towers; they bounced calls off multiple towers, which is why they favor areas that are largely unconnected,” he said.

When asked about reports that unregistered or fraudulently registered SIM cards are still in use despite the Bank Verification Number (BVN) and the National Identification Number (NIN)–Subscriber Identity Module linkage policies, Tijani said the issue is technically complex and the reports are not fully verified.

“Whether it’s fact or not, I do not know where you’re getting that from, and I do not know who has evidence that there are people with unregistered SIMs,” he added.

The minister stated that the federal government is investing in telecom towers in underserved regions, upgrading the country’s communication satellites to improve coverage, and expanding fiber-optic networks to strengthen the country’s digital infrastructure.

“If our towers are not working, our satellites will work. Nigeria is the only country in West Africa with communication satellites, and we are bringing new satellites to upgrade their capabilities,” Tijani said.

He added that these initiatives aim to ensure better connectivity for Nigerians while closing loopholes that criminals exploit, thereby enhancing national security.

The minister’s comments come amid rising concerns over insecurity in several parts of the North, where banditry, kidnapping, and terrorism have escalated in recent years.

There are also reports of bandits flaunting ransom payments on social media platforms such as TikTok, raising alarm among authorities and the public


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Sophos XDR Achieves its Best-Ever Results in the MITRE ATT&CK Enterprise 2025 Evaluation

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Sophos, a global leader of innovative security solutions for defeating cyberattacks, has announced its best-ever results in the MITRE ATT&CK Enterprise 2025 Evaluation.

Sophos XDR Achieves its Best-Ever Results in the MITRE ATT&CK Enterprise 2025 Evaluation

MITRE ATT&CK Enterprise 2025 Evaluation

Sophos XDR detected 100% of adversary behaviors (sub-steps)1 across two complex attack scenarios: Scattered Spider, which Sophos X-Ops tracks as GOLD HARVEST, a financially motivated cybercriminal collective, and Mustang Panda, which Sophos X-Ops tracks as BRONZE PRESIDENT, a People’s Republic of China (PRC) espionage group.

The Scattered Spider scenario included activity across Windows, Linux, and AWS cloud environments, and the Mustang Panda scenario focused on Windows only.

Further, Sophos achieved the highest-possible “Technique”-level rating for 86 out of 90 total sub-steps in the evaluation, by generating high-fidelity detections with details on execution, impact, and adversary behavior, providing clear who, what, when, where, how, and why insights.

Sophos XDR achieved:

  • 100% detection coverage1 for all 90 adversary sub-steps across two complex attack scenarios across Windows, Linux, and AWS cloud environments
  • Highest possible (“Technique”) ratings for 86 of 90 sub-steps, demonstrating deep visibility and actionable detections
  • Highest possible (“Technique”) ratings for 61 out of 62 of sub-steps in the Scattered Spider scenario involving identity abuse, cloud exploitation, and data exfiltration

“Scattered Spider and Mustang Panda represent distinct threat profiles that challenge defenders in very different ways,” said Simon Reed, chief research and scientific officer, Sophos. “Achieving full detection coverage against both validates the accuracy and depth of Sophos’ analytics and demonstrates how the company’s AI-native XDR platform converts complex telemetry into clear, actionable intelligence, helping security teams detect, understand, and stop advanced attacks with confidence.

“Sophos’ consistently strong performance in these rigorous evaluations underscores the power and precision of our threat detection and response capabilities, and our commitment to stopping the world’s most sophisticated cyberthreats.

“Over the five years that Sophos has participated in ATT&CK Evaluations, we have continually invested in strengthening our platform, and that investment has translated into stronger results year after year – both in the evaluations, and in the security outcomes we deliver for our customers.”

These results demonstrate the power of the Sophos XDR platform to defend against sophisticated cyber threats. Every day, Sophos processes 223+ terabytes of telemetry in Sophos Central, generating 34+ million detections and automatically blocking 11+ million threats.

This scale of customer insights ensures that Sophos’ detections are being tested and improved to provide continuous protection while delivering stronger outcomes for organizations worldwide.

Understanding The Threat Actors

Sophos X-Ops has tracked GOLD HARVEST (Scattered Spider) since 2022, observing a loosely affiliated cybercriminal collective driven by both financial motives and a desire to elevate their reputations on underground forums.

Despite several arrests, operators and associates continue to launch high-profile attacks across the U.K. and U.S., at times partnering with major Russian-speaking ransomware groups.

Their sophisticated social engineering capabilities enable them to compromise even well-defended organizations, underscoring the importance of strong behavioral detections within modern security operations.

In parallel, Sophos X-Ops has monitored BRONZE PRESIDENT (Mustang Panda) for many years.

This long-running PRC espionage group conducts intelligence-led operations that align closely with priorities of China’s Ministry of State Security. Recent targeting includes activity against Tibetan communities surrounding the Dalai Lama’s 90th birthday, as well as intrusions on Thai government and military offices during periods of heightened regional tension.

BRONZE PRESIDENT remains one of the most active and persistent state-aligned threat actors operating today.

MITRE ATT&CK Evaluations are among the world’s most rigorous independent security tests.

They emulate the tactics, techniques, and procedures (TTPs) used by real-world adversaries to assess each participating vendor’s ability to detect, analyze, and articulate threats in alignment with the MITRE ATT&CK Framework.

These evaluations continually strengthen Sophos’ capabilities for the benefit of the organizations it protects. This was the seventh round of MITRE’s “Enterprise” ATT&CK Evaluation, a product-focused assessment designed to help organizations better understand how security operations solutions like Sophos EDR and Sophos XDR can help them defend against sophisticated, multi-stage attacks.

When evaluating EDR or XDR solutions, Sophos recommends reviewing MITRE ATT&CK Evaluations alongside other independent proof points.


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CBN, NCC to Launch Short Code for Swift Consumer Complaint Resolution

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Central Bank of Nigeria (CBN) on Thursday announced plans to partner with the Nigerian Communications Commission (NCC) to develop an industry-wide short code for consumers to lodge complaints with financial institutions anytime, anywhere, even without internet access.

CBN, NCC to Launch Short Code for Swift Consumer Complaint Resolution

CBN

Dr Aisha Isa-Olatinwo, CBN Director, Consumer Protection and Financial Inclusion Department, disclosed this at a virtual Consumer Protection Town Hall meeting titled “Ask the Regulator”, organised by Enhancing Financial Inclusion and Advancement (EFInA).

She said the initiative addresses challenges faced by vulnerable consumers using feature phones who often have to visit bank branches physically to report issues amid the convergence of telecom and banking services.

Isa-Olatinwo said the CBN had achieved 94 per cent month-on-month timely resolution of consumer complaints, adding that the apex bank had streamlined processes and partnered with banks to balance consumer protection with financial system stability.

An EFInA poll presented at the event revealed that 61 per cent of respondents experienced failed transactions in the past 12 months, while 26 per cent had reversals within 24 hours and 54 per cent between 24 and 48 hours.

Other complaints included six per cent for fraud, 14 per cent for hidden charges and 15 per cent for poor customer service, with 66 per cent of respondents aware of complaint escalation steps.

President of Consumer Advocacy Foundation of Nigeria (CAFON), Mrs Sola Salako-Ajulo, lamented that consumers often feel unprotected and urged introduction of fraud insurance for instant reversals, shifting the burden of proof from customers.

She said: “What is missing in our system—unlike more developed economies—is fraud insurance, where banks reverse reported fraud immediately, refund consumers, and investigate later.”

Mr Ajibade Laolu-Adewale, Chairman of Committee of e-Business Industry Heads (CeBIH), represented by Mr Adeyemi Salisu, stressed that banks must resolve disputes between acquiring and issuing banks without redirecting customers to merchants.

The short code initiative is expected to enhance financial inclusion by providing accessible redress mechanisms in Nigeria’s evolving digital payment ecosystem.


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