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Etisalat Restates Commitment to Customer Experience @ Abuja Customer Forum

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Matthew Willsher, chief commercial officer, Etisalat Nigeria
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Etisalat Nigeria has restated its commitment to customer experience at a Customer Forum held at the Transcorp Hilton, Abuja recently. Participants at the forum had the opportunity to exchange ideas, discuss areas of improvement as well as provide feedback on the services of the company.

One of the customers, Mrs. Fatou Diaw, a Senegalese businesswoman, lauded Etisalat Nigeria, particularly its Experience Centre officials.

 ‘I must commend Etisalat as there is no other network that can compare, when it comes to customer care. For instance, when you cannot visit the experience centres and have to make calls to Etisalat customer care line 200, the calls go through immediately. No matter what issues or challenges I have, the officials always resolve them within the shortest possible time,’ she said.

Meanwhile, some of customers who had switched networks to Etisalat, following the introduction of the Mobile Number Portability scheme, stated that they would stay put because they have been enjoying excellent service since porting.

One of them, Mr. Benjamin Allison, a businessman who roams frequently, said he was inspired to switch to Etisalat thanks to customer care officials who attended to him during one of his trips.

Another entrepreneur who had ported to Etisalat, Mr. Meribe Obinna, said: ‘I was experiencing network issues and needed better service, now I have to thank Etisalat for easing off my communication challenges. You can be sure that issues will always be resolved. Now, more than 20 people in my company have moved over to Etisalat!’

Reacting to comments,  Plato Syrimis, Director of Customer Care, Etisalat Nigeria, , informed customers at the forum that one of the strategic pillars of the company is to ensure that Etisalat customers always receive the best experience and care.

” We put our customers at the centre of all we do because we realize that they are the reason we are in business Etisalat has committed to train all customer care officials to ensure that any contact with customers leaves them with memorable experiences. One of our values as an organisation is integrity, so we are always transparent in our dealings with customers.’

He urged customers to take advantage of the various enquiry platforms which include the Etisalat Experience Centres, customer care line 200, twitter handle – @0809ja_support and the newly introduced Webchat facility. Customers who are online can now engage our agents using the Webchat. Customer care officials are always on standby and e can deal with the issues real time.

This way, the customer is not limited to mobile phone calls or experience centres.

 Meanwhile, there are plans in place to launch the Interactive Voice Response (IVR). All of these channels offer equal and consistent service,’ he concluded.


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SHELT Named in Prestigious 2025 MSSP 250 List for Cybersecurity Excellence

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SHELT, a leading cybersecurity-as-a-service provider, has earned inclusion in the 2025 MSSP 250, the annual ranking of the world’s top 250 Managed Security Service Providers (MSSPs) by MSSP Alert, a CyberRisk Alliance publication.

SHELT Named in Prestigious 2025 MSSP 250 List for Cybersecurity Excellence

SHELT

The list evaluates firms on business performance, service breadth, and industry impact, spotlighting those excelling in growth, operational excellence, and advanced managed security amid rising cyber threats. Selection criteria include annual recurring revenue, profitability, workforce expansion, business growth, and the depth of managed security offerings.

SHELT’s recognition underscores its investments in scalable security operations, threat intelligence, and tailored managed services across multiple regions, enabling clients to navigate complex risk landscapes effectively.

“Being recognised in the MSSP 250 is a meaningful milestone for our team,” stated Youssef Abillama, CEO of SHELT. “It validates our focus on building practical, resilient security services that help organisations manage risk and respond effectively to today’s evolving cyber threats.”

The company hailed the honour as testament to its teams’ dedication and expertise worldwide, reaffirming commitment to enhancing capabilities and delivering trusted cybersecurity solutions.


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Meta Names Ex-Trump Adviser Dina Powell McCormick as President

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Meta Platforms, owner of Facebook, has appointed Dina Powell McCormick, a former adviser to President Donald Trump, as its new president and vice chairman, bolstering its leadership amid aggressive AI and infrastructure expansion.

Meta names ex-Trump adviser Dina Powell McCormick as president

Dina Powell McCormick

The announcement, made on Monday, positions Powell McCormick – who recently stepped down from Meta’s board after eight months – to guide overall strategy, including multi-billion-dollar investments in data centres and global partnerships.

A Goldman Sachs veteran with 16 years in senior roles and prior stints as deputy national security adviser under Trump and in the Bush administration, she brings deep finance and international ties to the role.

Meta CEO Mark Zuckerberg hailed her as “uniquely qualified” for the company’s next growth phase, while President Trump praised the move on Truth Social as a “fantastic choice”.

The hire signals Meta’s efforts to strengthen White House relations, following recent dinners with Trump and U.S. investment pledges worth hundreds of billions


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X Suspends Twitter Account for Rules Violation

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X, the social media platform formerly known as Twitter, has suspended the @Twitter account, replacing its profile with a standard notice citing violation of platform rules.

X Suspends Twitter Account for Rules Violation

Musk

The action, which occurred on Sunday, January 11, left users encountering the handle greeted by a bold “Account Suspended” message on a black screen, with no details provided on the specific rules broken or the duration of the suspension.

The development has sparked widespread confusion and nostalgia among users, given that Elon Musk rebranded Twitter to X in July 2023, approximately six months after acquiring the platform for $44 billion in late 2022.

The @Twitter handle had remained dormant since before Musk’s takeover, serving as a legacy remnant of the platform’s original branding, and its suspension appears to mark the final erasure of the Twitter name amid X’s ongoing efforts to combat spam, impersonation, and rule violations.

X’s official statement on the suspended page simply reads: “X suspends accounts that violate our rules,” without offering an appeal process or further explanation, unlike standard user suspensions.

Public reactions on social media ranged from humorous laments of “RIP Twitter” to speculation that the move resulted from automated moderation or a deliberate cleanup of legacy trademarks.

xAI’s Grok AI described it as a purposeful retirement of outdated elements rather than a genuine infraction, while neither Elon Musk nor X spokespeople issued any comment as of Monday morning.

This incident underscores the evolving identity of the platform under Musk’s ownership, which also saw a domain shift to x.com in 2024, further distancing it from its Twitter roots.

Industry observers note that while the suspension aligns with X’s stricter enforcement policies, the lack of transparency has fueled debates on consistency in applying rules to high-profile legacy accounts.


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