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Half-baked Reality TV, Count me Out – Murray Bruce

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Guy Murray-Bruce, president of Silverbird Entertainment, a novel and stylish multi-functional unit, exudes passion for broadcasting

His exposure to radio management has exposed him to the challenges of a competitive growth in an emerging market, and he knows more than most that competition is a healthy part of business.

Silverbird Expansion Programme

Yes it is. We’ve been given licenses to operate in four cities: Awka, Benin, Jos and Yenogoa; both radio and television and we are in the process of setting up these stations in these regions before the end of the year.

Cost of Expansion

I can’t discuss facts and figures with you but it’s a lot of money and we are spending prudently.

Differentiation

Well, some of the programmes will be on re-transmission. Some would be daily broadcasts; some would have its own local content depending on the region where they are.

Establishing Own Pay TV Platform

No, we’re just focusing on terrestrial for now. Pay TV is a different ball game entirely.

And we just want to expand our terrestrial across the nation first before we go into any other side of business.

Silverbird TV Stands Out From Other Channels

It depends on who’s watching. I think good quality programming be it foreign or local, gets the eyeballs, gets the viewers attached to their TV sets and that’s critical. As a result, gets a fair market share. That’s what’s paramount in the business. If you establish a station just specifically for glamour and no financial rewards, you’re just there for entertainment only, nothing else and that’s a different story. But we’re here for both reasons: for entertainment and also to get a huge market share; which I’ve explained, of course.

Major Challenges

The big challenge we have, I think would be power supply. I think that affects everybody in the whole nation, in all walks and parts of life. Power is critical in one’s existence and certainly affects our business. Right now you hear the hum in the background. It’s the generator. As a result, we are polluting air and I don’t like it but we have no choice. When you the pollute air, it affects the lives of younger and older people who have respiratory problems and could easily die from it. You see, when there’s no power we’re indirectly killing people without even knowing it; the elderly, the young who have respiratory problems. You have pollution in the air. What for? Because, there’s no power. Look at the long term result of this problem; it’s a serious hazard to our health. It’s not just a financial drain; it’s a health drain too. So, that’s a huge challenge for us.

Other Challenges

I think human resource too is a challenge and that’s a challenge in any industry. You want to get the best professionals in the broadcasting industry, you have to train and groom them. There’s a dearth in resources and where you want to get the talents from. I think we need to train our people to be the best in the industry. It is a problem, a challenge; every country has been through this and Nigeria should not be any exception. We are going through a phase. America went through this after the great recession, I would imagine, in the 30s. So we’re coming out of that here too. But all the same, Nigeria is a very strong country. People here have the zeal and enthusiasm. They make sure they go the extra mile to get the job done. That’s what’s lovely about Nigeria, its fantastic!

Raising the Workforce

Well, first of all, don’t forget we’re just one TV station here in Lagos, Silverbird TV. The next step for us now is to embark on heavy training of staff for our expansion. That’s the only way we can go forward; that’s where we’re going now, we’re going to commence heavy training; we’re going to get the best consultants in the world to train our guys so we can move forward and set the standards for the industry.

Editorial Control

Well, we have an editorial board here in the station and I think our guys are diligent and careful in what they put out there for people to hear. The editorial challenges are no different from power challenges in the country; to me they’re all the same. They’re all of different levels of whatever you think of it. But we have great broadcasters here who are decent and understand the industry and they make sure they take good care; whatever they put out to the people is what’s best for the people. They have to sift through a lot of things before they put out.

Really

Yes, they have to because if you’re not careful, your jaws will kill you too

Boosting Productions

First of all, we’re coming up with independent programmes like the one you’re watching right now; it began on STV six months ago. Believe it or not, it has staff strength of about 60 people; all the way from the guy at the top to the guy at the bottom. It’s very costly to produce a programme; it doesn’t look like it’s costly but it is. Cost of production is very high in Nigeria and when you look at it; it doesn’t tally with what you get in return. You just ask yourself is it worth it? And that’s what independent producers go through and I feel for them. If you’re to run the studio every single day and have no returns back, you go bankrupt and that’s what the average independent producer goes through. We’re fortunate, it’s ours. Imagine if you have to rent it everyday; you pay for everything everyday and no revenue coming in. Those are one of the challenges in the industry that we’re faced with. Luckily, that’s not our only business; we have a radio station, so that’s part of our business but production in Nigeria’s getting very expensive and it’s going to get more expensive-the quality of our presenters, the quality of our actors are getting better. They’re getting paid more a lot more as a result; cost of production is a lot higher. Unfortunately, the revenue is not coming up high as the production is coming up high . So, when you have that scenario you ask yourself, what do I do next? But you’re there for the long call; you’re not there for the short run. If you’re a long distance runner, you’ll achieve it.

Local Content

It’s come a long way from what they were 10 years ago; still not where it’s supposed to be; it can get a lot better. Nigerians produce a lot of content for television and radio and movie industry. Look at Nollywood, that’s an example of how it is. How do you make a movie in one week; you get all the actors and everybody and in one week done? But the point is, you have to start from somewhere. They’re doing it the way they can, eventually they’ll get there; they’ll be as big as Hollywood and Bollywood. Bollywood wasn’t that great some years back but now they’re better than most countries. Bollywood has come a long way from what it was 20 years ago; it was probably like Nigeria’s Nollywood or worse. Now, it’s (Bollywood) second best. So there’s still an opportunity here for the broadcasting or entertainment industry in Nigeria to get a lot better like their foreign counterparts. I don’t think we’re far apart now; we just need to pull our resources together to make that happen.

Too Many Reality Shows on TV

Well, that’s a different story entirely. The reality shows here; some of them are okay and some of them are crap, that’s the bottom-line. I’m not going to be specific. Everything’s called reality and then, nothing’s real. I don’t know, I guess I’m not much of a reality TV fan except its well produced. If it’s half-baked, I’m not interested. But I see the enthusiasm for it. I guess it’s like anything else; it’s got to be nurtured. We’re trying to be like Hollywood, at the same time we’re not there. So, it is an imitation of something that’s not quite what it’s supposed to be. Most reality shows I see on TV are half-baked but as a matter of fact, in time they’ll get better. It’s a waiting game.

What Do You Enjoy Watching?

I like watching STV, I won’t lie to you. That’s the honest truth. I’m not trying to be biased because I run the station but I just find the programmes, especially prime time, very interesting. I like it because it fits my profile; I guess that’s what it is. People like different things, that is why they tune to other stations. It’s a choice you make in life. I just love my STV; it’s comfortable. I feel comfortable watching STV, I feel relaxed, I feel in tune, I feel entertained. It rejuvenates me, it gives me hope. I look forward to the next day when I watch STV funny enough, because I’m looking forward to the next day’s show. You know, feel like you’re in a comma and it wakes you up.

Broadcasting and Promoting Peace in the Niger Delta

I think, first of all there must be unity in the country. There’s a marked disparity between the rich and the poor. Once the people start having an income, all these problems would stop. The reason why I believe, there’s so much problem in the Niger Delta is the haves and the have-nots. The have-nots are complaining basically because they don’t have. They are being deprived of what’s rightfully theirs and when this happens, they take extreme measures because they don’t have anything at all. And this problem’s as a result of lack of education and I won’t say laziness but they just think it’s theirs just for the asking. It’s wrong but I think with education, all these things will come to an end. With education and good employment, we shouldn’t have these problems. When you start educating the people, give them the right infrastructure to live in, supply them with water, electricity, good roads, educate the people and create employment for them; why would anybody else go out and look for havoc? It’s a simple solution. If you’re educated and have a good job, you won’t be looking for mischief. I think the people there have been deprived for so long; they really need to be rescued. It’s not their fault because they’ve been neglected for so long; they really need to be looked after. The only way you look after them is not by giving them hand-outs; by educating them and teaching them how to make money.


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Nigeria Market Powers Jumia’s Momentum as E-commerce Platform Demand Accelerates

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Nigeria powered Jumia Technologies AG’s strongest growth in 2025, cementing its position as the company’s most important market as rising consumer demand, SME activity and logistics expansion boosted performance across the e-commerce platform.

In the fourth quarter of 2025, Jumia’s Nigeria operations recorded a 50% year-on-year increase in Gross Merchandise Value (GMV) and a 33% rise in orders. The performance highlighted growing adoption of online shopping and Jumia’s increasing relevance to African consumers.

Nigeria’s momentum helped drive 36% year-on-year GMV growth and 34% revenue growth across the group in the quarter, alongside a 26% increase in quarterly active customers. Growth was supported by stronger customer retention and higher order frequency.

Beyond sales growth, Jumia said its Nigeria operations are delivering wider economic impact. The platform supports thousands of local SMEs, enabling them to reach customers nationwide, while continued investment in fulfilment centres and last-mile delivery is creating income opportunities for logistics partners and sales agents.

Efficiency gains were also evident. Fulfilment costs per order declined 12% year-on-year, contributing to a 39% reduction in operating losses and a 47% drop in adjusted EBITDA losses in the fourth quarter. Cash used in operating activities fell sharply to $1.7 million, compared with $26.5 million a year earlier, while liquidity stood at $77.8 million at year-end.

Temidayo Ojo, Chief Executive Officer of Jumia Nigeria, said the results reflect growing trust from consumers and businesses. “Nigeria is central to Jumia’s growth,” Ojo said. “Each order supports local sellers, delivery partners and jobs, while improving access to affordable products for consumers.”

For the full year, Jumia reported 14% GMV growth and 13% revenue growth, with losses narrowing significantly. Looking ahead, the company expects Nigeria to remain a key growth driver as it targets 27–32% GMV growth in 2026 and aims to reach adjusted EBITDA breakeven by the fourth quarter of 2026.

 


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PalmPay Celebrates Valentine with #LoveWithPalmPay Campaign

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This Valentine’s Day, PalmPay is celebrating love in all its forms with the launch of #LoveWithPalmPay, a campaign highlighting how simple, everyday shared money moments can bring relationships closer.

Valentine’s Day is more than grand gestures; it’s built on the small, meaningful actions that shape relationships, sending timely support, saving together, or managing shared responsibilities. PalmPay encourages users to share 30–60 second real-life stories, either solo or duet style, showing how PalmPay always works and has helped them support or stay connected with someone they love.

The campaign runs from February 9th to 21st across Facebook, Instagram, X (formerly Twitter), and TikTok. Four winners will receive ₦100,000 each week for two weeks, totalling a prize pool of ₦800,000.

Entries can take many forms, including couple videos, solo stories, split-screen duets for long-distance couples, or voiceover narratives with photos or clips, making the campaign inclusive for married couples, parents, and long-term partners.

How to Participate:

  • Share an authentic love story about your partner
  • Clearly show PalmPay in action (transfers, savings, or other in-app activities)
  • Be creative and emotionally engaging
  • Post between February 9th – 21st with the hashtag #LoveWithPalmPay
  • Share on any of PalmPay’s social media platforms

“Love evolves, and so do relationships,” said Olorunfemi Hanson, Head of Marketing and Communication, PalmPay. “From dating to parenthood, the small money moments we share every day play a big role in keeping us connected. With #LoveWithPalmPay, we want to celebrate those stories and show how PalmPay always works, making everyday love simpler, reliable, and meaningful.”

This Valentine’s Day, PalmPay celebrates love as it truly is real, intentional, and built on shared moments.

PalmPay is a leading digital banking platform driving financial inclusion and economic empowerment in underserved emerging markets. Through its secure, user-friendly, and inclusive suite of financial services, PalmPay empowers individuals and businesses with tools to manage and grow their money.

PalmPay offers a comprehensive range of products, including mobile payments, savings, and micro-insurance via its app and mobile money agent network.

Since launching in Nigeria in 2019 under a Mobile Money Operator license, the platform has grown to over 35 million app users and processes up to 15 million transactions daily. PalmPay has operations in Nigeria, Ghana, Tanzania, and Bangladesh. For more information, visit www.palmpay.com


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CBN, NCC Propose Instant Refunds for Failed Airtime, Data

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Central Bank of Nigeria (CBN)and the Nigerian Communications Commission (NCC) have proposed that customers must receive refunds within 30 seconds for failed airtime and data purchases to curb persistent billing complaints in the telecommunications sector.

CBN, NCC Propose Instant Refunds for Failed Airtime, Data

This was indicated in the Exposure Draft of the Joint CBN–NCC Framework for Resolution of Failed Airtime and Data Purchase Transactions, which was published on the website of the CBN on Monday.

The landmark exposure draft, dated 5 February 2026, seeks to “institutionalise clear accountability” and establish a “coordinated approach to consumer redress” across the financial and telecommunications sectors.

The most significant shift in the proposed framework is the introduction of standardised, automated timelines for resolving failed transactions.

Currently, Nigerians often face long delays when airtime purchases fail at the bank, aggregator, or Mobile Network Operator level.

To solve this, the regulators have proposed a 30-second window for automated reversals. Section 6.0 (ii) of the draft exposure, which dwelt on failed transactions, especially as it relates to unfulfilled airtime/data delivery, proposes a time to refund the purchaser of 30 seconds “if the transaction failed at the bank level… Failed transaction delivery from NCC Authorised Licensees… Failed transaction delivery from MNO to the NCC Authorised Licensee.”

The draft emphasised that stakeholders must “automate reversal processes across all stakeholders” to ensure that refunds require no human intervention from the customer.

The draft exposure also stated that “all parties involved in airtime and data transactions shall take the following actions to ease usage and facilitate consumer satisfaction: a. Stakeholders must immediately connect ONLY to relevant authorised licensees of the NCC and CBN. b. MNOs and banks must only connect to NCC Authorised Licensees/MNO digital channel partners for airtime and data vending… Notifications of failure create final settlement obligations between MNO and NCC-authorised licensees… The NCC and CBN will audit stakeholder compliance jointly or individually at quarterly or other intervals as may be determined.”

From a business and oversight perspective, the regulators are proposing a Central Monitoring Dashboard to be hosted jointly by the CBN and NCC, which will track reversals, Service Level Agreement breaches, and customer complaints in real-time.

“There shall be a Central Monitoring Dashboard hosted by CBN/NCC for tracking reversals, SLA breaches, and customer complaints. This will facilitate the establishment of a real-time national ‘Failed Transactions Dashboard’ with a uniform error code with end-to-end visibility across the value chain’, read the draft exposure.

This is designed to eliminate the “unclear ownership of liability” that often occurs when banks and telcos blame each other for failed recharges. To support this, banks and MNOs will be required to maintain and share daily reports of successful and failed cases.

The proposed framework also addresses the common problem of “lost” money when customers recharge ported phone numbers. The draft mandates that MNOs must validate a phone number against the ported number database before processing any recharge. If the system identifies a number as ported out or invalid, it must “proactively stop recharges” and send a failure code back to the bank to ensure the customer is not debited.

For erroneous recharges sent to the wrong person, the framework sets clear protocols: below N20,000, MNOs will request the recipient’s consent before a reversal, and when it is above N20,000, an affidavit of indemnity or notarised letter is required to process the recovery.

The CBN and NCC in the exposure draft signalled they will take a firm stance on compliance. Both agencies will conduct joint quarterly audits of all stakeholders, including banks, payment service providers, and MNOs, to verify compliance with the new rules. The regulators have warned they will “impose penalties for any breach” of the framework’s provisions.

Banks and other financial institutions have until 10 February 2026 to submit their inputs on the draft before it is finalised. Once implemented, the framework is expected to significantly restore “subscriber trust” in Nigeria’s digital financial ecosystem.


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