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How Signal Alliance Rejigged Continental Re’s Processes with Cloud Tech

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(L-r): Adanma Onuegbu, Signal Alliance CEO presenting to Kanma Okafor, CIO Continental Re, the Most Innovative in the Cloud award during Signal Alliance 2016 Customer Week Enterprise Nights, recently.
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Office 365 has saved a lot of time and costs and helped improve productivity. This cloud-based software is actually more secure than on-premises platforms, said Kanma Okafor, CIO, Continental Reinsurance, while recounting how Signal Alliance reduced the company’s costs using Microsoft Cloud technology.

The Pan-African reinsurance outfit, Continental Reinsurance, needed to address power outages in its native Lagos, especially as the outages were leading to lost emails.

Okafor recalled that they implemented Office 365 and not only gained 99.9% availability (successfully handling the outage issue), but also a raft of further compelling benefits.

These range from dramatic cost savings and anytime, anywhere mobility to significant productivity gains and the removal of time-consuming, inefficient, paper-based processes.

Continental Reinsurance is a pan-African composite reinsurer that was founded in 1985, and started business as a private reinsurance company in Nigeria and, in 1990, became a composite reinsurer offering its services through insurance companies and brokers.

Today, it has six client service centers in Nigeria, Cameroon, Cote d’Ivoire, Kenya, Tunisia and Botswana. From its Nigerian headquarters, it has grown a diversified portfolio in more than 44 countries.

The company prides itself on being truly Pan-African and on being the ‘torch bearer’ for the African Reinsurance sector: in no way limited by physical borders. Because of the company’s adoption of Office 365, it is able to operate with a relatively small number of staff. It started with 50 employees and today has a total of 100 staff at its six client service centers.

The company had initially used Eudora email. However, following a lack of development and support, the latter’s functionality proved limited. On top of this, power outages in Nigeria were causing significant problems.

Kanma Okafor, CIO, Continental Reinsurance explained, thus, “Power supply in Nigeria is a major issue and our servers were losing power in the middle of the night. When the servers shut down, emails were dropped. So we didn’t get all of our emails. Of course, this was causing problems and slowing down some of our operations.” Rather than wrestle with its existing platform, the company decided to seek an alternative. “We were essentially looking for a platform that would address the power and bandwidth issues and guarantee availability. The technology market develops rapidly, and we wanted a platform that would offer more functionality and also support mobility,” added Kanma Okafor.

Solution
Following an appraisal of competing technologies (including a hosted Exchange platform from 123.com), the company chose Office 365.

Kanma Okafor said, “Of course, it provides hosted Exchange from the cloud, so it addressed the issue of availability and lost emails. However, at the same time, its other features were also really compelling.”

For instance, OneDrive is a cloud-based file hosting service that allows users to sync files and later access them from a web browser or mobile device. It provided Continental Reinsurance with an immediately accessible system for backing up documents and ensuring the latest document versions were available.

To achieve needed functionality, the company had previously had to write shell scripts, which required programming knowledge and was also time-consuming. Office 365 also delivers Skype for Business, a cost effective collaboration tool for businesses, as a central feature. Continental Reinsurance aimed to create a video conferencing platform using Skype for Business as the foundation. This would be used to connect its six client service centers.

Another stand out feature for Continental Reinsurance was SharePoint Online. The company immediately saw the value in SharePoint Online as a means for sharing, organizing and managing data online and replacing inefficient, time-consuming, paper-based processes.

Furthermore, as well as underpinning and advancing its mobility strategy by providing employees access to Office 365 from mobile devices, the cloud-based productivity suite was also set to drive significant savings as a result of significantly reduced license fees.

For Kayode Faseyitan, manager in charge of Microsoft Services and Licenses, this was a compelling benefit: “We knew we could achieve really big savings. Added to the collaboration features in Office 365, we had no hesitations about choosing it.”

The company engaged IT partner Signal Alliance, Africa’s leading Microsoft partner, to drive the roll out. It was achieved within 60 days across all six client service centers in Nigeria, Cameroon, Cote d’Ivoire, Kenya and Tunisia. The roll out also included the creation of electronic workflows in SharePoint Online.

Benefits
Alongside being the first company in Africa to implement Office 365, Continental Reinsurance gained a raft of compelling benefits: from high availability for emails to the removal of time consuming, paper-based processes and concomitant efficiency gains for significant cost-savings and more efficient business operations. “Office 365 has saved a lot of time and costs, and it helped improve productivity. This cloud-based software is actually more secure than on-premises platforms,” said Kanma Okafor.

With the implementation of Office 365, alongside other cost-saving cloud projects, Continental Reinsurance now has ICT expenses that total about 0.7% of revenue compared to a global average of 3%; Savings of two-thirds on license costs, the company pays about one-third of what it estimated for license costs; High availability of email platform, 99.9% with no downtime; Integration of Skype for Business with Polycom technologies to create a video conferencing platform. This resulted in large savings on travel costs, as staff no longer need to travel so often between company locations and Skype for Business-based videoconferencing enables immediate collaboration between different locations across Africa.

Also, SharePoint Online leads to the creation of 20 online workflows; ranging from claims to onboarding new customers. This boosts productivity across the business; SharePoint Online-based workflows result in 50% savings on time previously spent on paper-based processes; Underpinning mobility with employees able to work from any location, including home, and access all relevant documents and emails; OneDrive provides an up-to-date repository for company documents; enabling employees to easily back up and access the latest versions of their documents; and Security is watertight with more security features than on-premises infrastructures.

Continental Reinsurance is a pan-African reinsurer with locations in Nigeria, Botswana, Cameroon, Cote d’Ivoire, Kenya and Tunisia. It has business operations in 44 countries worldwide.

 

 

 


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Kaspersky, SMEDAN to Support SMEs in Nigeria with Cybersecurity Knowledge

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Kaspersky, a global cybersecurity company, and the Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) have signed a memorandum of understanding (MoU) to assist small and medium businesses in the country to become more cyber-aware and less vulnerable to developing cyber threats.

The MoU reflects a shared view that SMEs, being the backbone of economy, require strong cybersecurity measures. Kaspersky and SMEDAN will work together on information sharing, training programmes, and other practical steps to raise awareness of digital threats and cybersecurity measures.

“Small and medium business owners are juggling a dozen things – accounting, promotion, legal issues. They are not cybersecurity experts. But they are being targeted by cybercriminals through malware, phishing, and online schemes using social engineering tactics that make them look realistic.

“Our aim is to provide these organisations with some best practice tools and inform about measures that will help them stay safer online,” says Chris Norton, General Manager for Sub-Saharan Africa at Kaspersky.

The cooperation will feed into SMEDAN’s wider SME development efforts, with Kaspersky contributing cybersecurity knowledge and joining forces on awareness campaigns. The idea is to bring cybersecurity-focused guidance into existing business support channels, and to do it in a way that actually makes sense to entrepreneurs who may not have technical teams behind them.

Charles Odii, DG/CEO of SMEDAN, comments: “Since the COVID-19 pandemic, digital adoption among business owners has accelerated significantly. Many now operate WhatsApp shops, use online banking, and send invoices via email, which has increased their exposure to cyber risks.

Together with Kaspersky, we intend to strengthen cybersecurity awareness and practices across Nigeria, helping SMEs protect their businesses as they embrace the digital economy.”

SMEDAN has long been a government agency that has consistently shown up for small business owners in Nigeria. Its work cuts across industries, regions, and stages of growth from traders and artisans to early-stage tech startups trying to get formalised. This partnership gives it another tool to help those businesses operate more securely in a digital world. For Kaspersky, the collaboration is part of a wider push across the continent to support under-resourced sectors that are quietly being targeted online.

 


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NITDA Advocates AI, Security Integration for Sustainable Development

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Kashifu Inuwa, CCIE, the Director General of the National Information Technology Development Agency (NITDA), has emphasised that integrating intelligence, security, and sustainability is critical to driving Nigeria’s digital transformation and global competitiveness.

Inuwa made the remarks on Tuesday in Kano while delivering a goodwill message at the opening of the 19th International Conference (CONNOVATE 2025) of the Nigerian Computer Society (NCS), themed “Intelligent, Secure, and Sustainable Innovations for a Connected World.”

Represented by Engr. Salisu Kaka, Director of E-Government and Digital Economy Development, Inuwa said the three elements were now indispensable drivers of national progress. He highlighted the need for their convergence to unlock new opportunities in Nigeria’s technology sector, citing Estonia’s X-Road platform — which enables 99% of government services online — as a global model.

“In Nigeria, trust is the ultimate currency in our high-stakes digital environment, where scams and cybercrime are prevalent. Security builds and protects this trust,” Abdullahi said.

He stressed that while security provides the foundation, intelligence builds the structure, pointing to Artificial Intelligence (AI), Machine Learning (ML), and data analytics as tools for addressing Nigeria’s complex challenges. Warning that “innovation without security is unsustainable,” he likened it to “a high-performance race car without brakes.”

The DG urged the next wave of Nigerian startups to go beyond digitising existing processes to creating new value, citing AI-powered wealth management and ML-driven remote diagnostics as examples.

He further highlighted the various Federal Ministry of Communications, Innovation and Digital Economy (FMCIDE) initiatives supporting this vision, including the National Centre for Artificial Intelligence and Robotics (NCAIR), the Computer Emergency Readiness and Response Team (CERRT), the Nigeria Data Protection Act (NDPA) 2023, the national digital identity programme, interoperable payments, and human capital initiatives such as the 3 Million Technical Talent (3MTT) and Digital Literacy for All (DL4ALL) programmes.

Inuwa cited example with International Federation for Information Processing (IFIP) President, Antony Wong, that called for stronger protection and strategic use of data in the Global South to safeguard indigenous knowledge. He stressed the importance of legal clarity on data ownership as Nigeria’s cultural heritage in medicine, ecology, and art is digitised and incorporated into AI systems. Wong praised Nigeria’s role in the recent World Intellectual Property Organization (WIPO) treaty protecting genetic resources and traditional knowledge.

Delivering his welcome address, the NCS President, Dr. Muhammad Sirajo, said the conference would serve as a platform for IT professionals to address critical issues, including intelligent systems, fintech, sustainable energy, and innovations in agriculture, health, education, and national planning.

“This conference will provide an interdisciplinary platform for researchers, practitioners, and educators to present and discuss recent innovations, trends, and solutions for improving technological systems,” Sirajo said.

The week-long event includes plenary sessions, a doctoral consortium, a youth and entrepreneurship forum, the Fellows Forum, the Annual General Meeting, an IT quiz competition for students, and an induction ceremony for new members. It will conclude with the election of new national executives, a dinner, and an awards night honouring contributions to the ICT sector.

 


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AfDB Adopts AI to Fast-track Africa’s Development Blueprint

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The African Development Bank (AfDB) is betting big on Artificial Intelligence (AI) as a catalyst for delivering Africa’s ambitious Agenda 2063.

With hands-on training in tools like ChatGPT and Google Gemini, the Bank believes the results could redefine how the continent plans, measures, and delivers its development goals.

Through its Joint Secretariat Support Office, the AfDB has provided technical and financial support to the 5th annual training workshop for African Union member states, focusing on the use of AI to track and implement the second ten-year plan (2024–2033) of Agenda 2063.

The five-day workshop, held in Lusaka, Zambia, was co-organised by the African Union Commission and the African Capacity Building Foundation.

Participants from across the continent rolled up their sleeves for hands-on training with emerging AI platforms like Ailyse, Google AI Studio, and Perplexity.

The goal of Africa’s multilateral development finance institution is to turn complex development data into actionable insights that can drive smarter decisions, faster interventions, and more accountable governance.

AbibuTamu, lead programme co-ordinator at the AfDB, said AI was now an indispensable tool for Africa’s future.

“These tools are not only revolutionizing how data is collected, analysed, and reported, they are also enabling more targeted policy interventions and efficient resource allocation,” Tamu told delegates.

Agenda 2063, dubbed “The Africa We Want,” is the African Union’s 50-year blueprint for inclusive growth and sustainable development. The second 10-year plan prioritises industrialisation, digital transformation, and sustainable livelihoods.

With AI now in the mix, African policymakers can track progress in real-time, spot bottlenecks before they choke projects, and reallocate resources where they are needed most.

The AfDB’s backing underscores a broader strategy of boosting both human and institutional capacity that propels African states to harness the digital revolution.

Beyond technical skills, the Lusaka workshop doubled as a peer-learning platform, with countries sharing real-world success stories on integrating AI into national planning and reporting.

“If Agenda 2063 is Africa’s long-term roadmap, this AI training is about upgrading the continent’s GPS that ensures leaders not only know the destination, but also have the intelligence to navigate every twist and turn on the way,” said Tamu.


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