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Microsoft Offers Matchless CRM Online- Williams

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Olatomiwa Williams, Microsoft Business Solution Lead for Microsoft Nigeria,
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Technology has transformed the way we do business today.  On one hand, it has made selling more difficult because customers often get most of the information they need online and tend to make buying decisions based on what they find.

According to Olatomiwa Williams, Microsoft Business Solution Lead for Microsoft Nigeria, responding effectively to these better informed and more demanding buyers, Sales organizations and professionals need to make that shift.

Not only that, they need to embrace social media to take advantage of relationships and utilize technology to quickly respond to buyers.

This often time poses a great challenge to SMEs that cannot afford costly Customer Relationship Management solutions, Williams said.

She disclosed that Microsoft in its wisdom rolled out Dynamics CRM Online which helps SMEs use technology to close more deals with less effort.

“With Dynamics CRM online, your organization does not have to incur huge hardware cost. You can have the Dynamics CRM Sales, Marketing and Services available for you on demand and also extend the capability to fit other business requirements,” she told Nigeria CommunicationsWeek.

Williams who oversees Microsoft Dynamics Business, both CRM and ERP solutions, also noted that, “Microsoft Dynamics CRM provides a breadth of sales capabilities to empower you to sell effectively. Sales persons can access easy-to-use tools that provide content relevant to specific stages within the sales cycle. This solution also helps sales managers focus on the right information by providing powerful dashboards with real-time visualizations”.

Such real-time virtualizations, she said, include, “Planning & Management: Enables sales managers maintain a strategic focus while driving the business forward; account & opportunity management, delivers solutions that are intuitive and easy-to-use, so sales reps have more customer- facing time and social & market insights: provides sales reps with deep and valuable insights.

“Others are, collaborative selling:  boosts your Sales rep’s selling power, by providing access to experts and information across the organization; mobile sales: enables sales reps work how they want, anywhere, anytime and  sales analytics:  Turns data into actionable insights”.

She who been with Microsoft for over 4-years and has served in multiple roles including Technology Solution Professional for Microsoft’s Enterprise Voice covering different segments and industry across West East and Central Africa, Account Technology Strategist for Telco, Oil $ Gas and Financial Services, added that the solution will help organization “Work as a team”.

“Win faster by working as a team to create compelling and differentiated customer interactions, and ultimately sell more.  Microsoft provides a streamlined experience with Microsoft Dynamics CRM Online and its interoperability with Microsoft Office 365 (Microsoft Outlook, Lync, Skype, SharePoint and Office) and Yammer. Salespeople can go to one place for all of their tasks from viewing sales leads, researching companies, finding social connections, communicating with prospects, reviewing sales insights, and creating sales proposals”.

Similarly, Organisations can turn social insight into sales

She said, “If your customers are using social networks to learn more about you and your products, should you not also use them to gain social insights? You may learn that a prospect is dissatisfied with a competitor’s product or you may learn that they are dissatisfied with yours. You may also learn that your customer has recommended your services to a contact and get a new lead. With social network data from LinkedIn and Twitter integrated right into the CRM system, it becomes a natural part of your sales process.

“Dynamics CRM Online delivers the latest market buzz and news along with corporate data so that you are always up to date on your customer’s activities.

Market Smarter

Great marketing starts with good planning, but with the increasing complexity in marketing experiences, planning is not a straight-forward task.

This, Williams said, “Dynamics CRM Online helps to deliver a single marketing cloud for marketing organizations across marketing planning, execution and analytics – across all channels (whether they are digital, social or traditional – like print and broadcast), hence be able to achieve: Unified Marketing Planning; Multi-channel Engagement and Marketing Analytics.

Ola who brings a wealth of years of industry experience and technical expertise to help organizations meet and exceed their business objectives, added that Microsoft is committed to helping SMEs leverage easy to use tools and resources that will help their business have insightful engagement and achieve amazing customer experience.

 

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Oracle Sacks 12,000 in India, Begins Shift to AI

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Oracle, US-based technology giant, has initiated a sweeping round of layoffs affecting thousands of employees globally, with India among the worst-hit regions, according to multiple reports.

Oracle Sacks 12,000 in India, Begins Shift to AI

The job cuts, which began on March 31, are part of a broader restructuring exercise that could impact between 20,000 and 30,000 employees worldwide, making it one of the largest workforce reductions in the company’s history.

While the exact number remains unconfirmed, multiple reports  suggest that around 12,000 employees in India have been affected,

Employees across several geographies, including India, the United States, Canada, and Mexico, reported receiving termination emails early in the morning, informing them that their roles had been eliminated with immediate effect.

“Today is your last working day,” the email stated, citing “organisational change” as the reason for the decision. Access to company systems, including email and internal platforms, was revoked shortly thereafter.

The communication, according to Business Insider, described the move as part of a broader “reduction in force and other terminations,” and said affected employees would be eligible for severance benefits subject to company policy.

The email also instructed employees to share personal contact details to receive separation documents.

In India, impacted employees have reportedly been offered severance packages that include 15 days’ salary for each completed year of service, notice period pay, leave encashment, gratuity where applicable, and an additional two-month salary top-up in cases of voluntary separation.

The layoffs are linked to Oracle’s strategic shift towards artificial intelligence (AI) and cloud infrastructure.

The company has announced plans to invest approximately USD 50 billion in AI infrastructure and has reportedly raised an equivalent amount in debt to fund its expansion.

In a recent regulatory filing, Oracle said it expects restructuring costs for fiscal 2026 to reach up to USD 2.1 billion, largely driven by severance payouts and related expenses.

The move comes as Oracle looks to strengthen its position against global cloud competitors such as Amazon and Alphabet.

Uncertainty continues to loom over employees, with reports indicating that another round of layoffs could follow in the coming weeks. Employees who were affected described the layoffs as abrupt, with little prior indication.

Some former staff members have taken to social media to share their experiences.

Tricia S Marsh, a former Senior Principal at Oracle, said the layoffs marked the end of an important chapter in her career while urging affected colleagues to remain hopeful.

As of May 2025, Oracle had around 162,000 full-time employees globally.


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Cybersecurity Firm Uncovers CrystalX RAT which Steals Data, Mocks its Victims

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Kaspersky Global Research & Analysis Team (GReAT) has uncovered an active malicious campaign distributing a previously undocumented RAT with a very broad feature set. Beyond the standard remote access trojan functionality, it combines stealer, keylogger, clipper, and spyware capabilities.

Cybercriminals are selling it to third parties as MaaS (malware-as-a-service) promoting it on YouTube and Telegram, increasing the likelihood of its use across a wider range of actors, including less-skilled operators.

Due to its stealer functionality, the malware can collect a wide range of data about its victim: it gathers system information, extracts credentials for Steam, Discord and Telegram, and also harvests data from web browsers. It also poses a threat to cryptocurrency users, as it includes a browser-based clipper that replaces crypto wallet addresses.

Beyond data theft, CrystalX RAT is capable of full-scale surveillance, with the ability to take screenshots, record audio from the microphone, and capture video from both the webcam and the victim’s screen.

Particularly notable is the CrystalX RAT “playful” Prankware feature set, which is actively promoted by the developers. These capabilities allow operators to visibly interfere with the victim’s system by shaking the mouse cursor, setting wallpapers on the victim’s screen, changing screen orientation, hiding desktop icons, forcing system shut downs, and even delivering real-time pop-up notifications and messages to the victim.

While seemingly trivial, these features introduce a disruptive and psychological dimension to the attack, making the attack both visible and distressing for the victim.

Kaspersky reports attacks targeting users in Russia, but the trojan has the potential to spread to other countries due to its sales and distribution model.

“Such a diverse feature set effectively enables a 360-degree compromise of the victim and a complete loss of privacy. Beyond gaining access to account credentials, the stolen data could potentially be used for blackmail.

“At the moment, the initial infection vector is not precisely known, but it is already affecting dozens of victims. Our telemetry is already detecting new versions of the implants, indicating that this malware is still actively developed and maintained.

“We expect the number of victims to grow significantly and its geographic spread to expand in the near future,” says Leonid Bezvershenko, senior security researcher at Kaspersky GReAT.


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Kaspersky Warns of a New Phishing Technique Leveraging Bubble, a no-code AI Platform

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Kaspersky has discovered a new phishing tactic used to evade traditional security controls that exploits Bubble, a platform that allows users to build web and mobile applications through a visual interface without writing code.

Attackers are increasingly adopting innovative tools designed for legitimate software development and repurposing them to boost phishing campaigns.

Traditional phishing attacks often rely on malicious links or obvious redirection techniques, which are typically flagged and blocked by modern security systems.

However, attackers are now leveraging Bubble’s no-code environment to generate intermediary web applications which are hosted on Bubble’s legitimate infrastructure and trusted domains such as *.bubble.io, which improves their credibility and helps them bypass security filters.

These applications function as disguised redirectors, silently forwarding victims to malicious credential-harvesting websites.

In the observed campaign, victims were ultimately redirected to a convincing imitation of a Microsoft login page, protected by a Cloudflare verification layer designed to further obscure malicious intent.

This technique is likely being integrated into broader phishing-as-a-service (PhaaS) platforms and phishing kits. These kits enable a wide range of malicious capabilities with ready-made tools, including real-time interception of session cookies, driving phishing campaigns through legitimate services such as Google Tasks and Google Forms, and carry out adversary-in-the-middle (AiTM) attacks that can bypass multi-factor authentication.

They also support the generation of phishing emails using AI, implement geo-filtering and anti-detection mechanisms to evade security crawlers and are often hosted on reputable cloud services like AWS to avoid blacklisting.

“The use of legitimate platforms like Bubble introduces a new level of trust abuse, making it harder for both users and automated systems to distinguish between safe and malicious content. This significantly increases the likelihood of credential theft, unauthorised access and potential data breaches,” comments Roman Dedenok, Anti-Spam Expert at Kaspersky.

 

 


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