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NCC, Operators @ War over Compensation for Poor QoS

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Eugene Juwah, EVC, NCC
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Nigerian Communications Commission (NCC) and GSM service providers are on a collision course over the combined N647.5million fine imposed on Airtel, Globacom and MTN for their poor quality of service provisioning for the month of January and demand for compensation by subscribers, Nigeria CommunicationsWeek has learnt.

NCC, the apex regulator of the telecom industry which represents the tripod upon which the industry stands: government, operator and consumer, has insisted that the money would go into government coffers, leaving the subscribers who lost relationships, businesses and money as a result of poor services with nothing.

Telecom services providers under the aegis of Association of Licensed Telecommunications Operators (ALTON) said the move was wrong and asked that the fine be distributed to subscribers who were affected by poor services provided.

Dr. Eugene Juwah, executive vice chairman, NCC, had argued that sanctioning of operators serve as deterrent for unaccepted behavior.

The NCC also said it would give necessary support to any consumer ready to prosecute any telecommunication operator in the country over poor services.

According to the commission, the prosecution of telecommunication service providers for poor services was another way to compel them to get their acts together in service delivery.

But Gbenga Adebayo, chairman, ALTON, argued that sanctioning operators by the way of fine and putting it into government coffers does not have any moral justification because the victims of poor quality of service are telecom subscribers.

He said that subscribers should be ones to be compensated with airtime or SMSes.

“Continue sanction does not and will not solve the problem. It is misplaced, not in good spirit of progress of the industry. We are operating a national network, that one operator has done well in certain element and the other three failed does not mean all is well. If you carry out a public vote on quality of service you will find out that all the operators have failed in terms of quality of service”, Adebayo stated.

He decried the situation where NCC has taken no practical steps to address issues they have raised on solving poor quality of service.

“We have suggested peer review mechanism which is yet to be implemented, all we hear is ‘go and improve quality of service” the ALTON chairman added.

Elsewhere, Deolu Ogunbanjo, president, National Association of Telecommunications Subscribers (NATCOMMS) said that survey carried out in 2012 on losses subscribers suffered as a result of poor quality of service, revealed that subscribers lost N730billion to poor quality of service.

He wondered why subscribers will be losing such amount of money instead of getting rebate operators will now pay fine to government coffers.

Ogunbanjo said that Nigerians subscribers have gone to court to challenge NCC’s action and demanded that operators should not pay.

He noted that if operators go ahead and pay they will file another motion.

According to him, subscribers are not demanding for compensation but rebate since NCC has made it clear that operators can pay compensation on service interruption which is not the case in poor quality of service that is caused by network issues.

Nigeria CommunicationsWeek recalled that the NCC recently imposed fines in the total sum of N647.5 million on Airtel, Globacom and MTN Nigeria Ltd for failing to meet the KPIs, for quality of service in the month of January.

Consequently, the three companies were barred from selling SIM Cards with effect from March 1 to 31, 2014, and are also barred from all promotions in their networks until they improve on the failed KPIs for which they are sanctioned.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Airtel Africa Grew Customer Base to 169m as Q1 Revenue Hits $1.4 Billion

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Airtel Africa has grown its customer base by 9.0% to 169.4 million, with data customers increasing 17.4% to 75.6 million with focus on bridging the digital divide across her markets continues. According to the telecommunications operator’s financial results for the quarter ended June 30, 2025, which demonstrated strong growth across key metrics and a continued focus on expanding its services across its 14 African markets.

The operator reported a significant increase in revenue, reaching $1,415 million. This represents a 24.9% growth in constant currency and a 22.4% increase in reported currency, indicating a more stable macroeconomic environment in its operating regions and effective tariff adjustments, particularly in Nigeria.

The growth was broadly driven, with mobile services revenue increasing by 23.8% in constant currency. Data revenue showed exceptional performance, surging by 38.1%, while voice revenue grew by 13.9%. Mobile money services continued their strong upward trajectory, recording a 30.3% growth in constant currency. This was supported by accelerated growth in Francophone Africa (16.4% in constant currency) and continued strong performance in East Africa (20.3% in constant currency).

Airtel Africa’s profitability also saw a substantial uplift. EBITDA grew by 29.8% in reported currency to $679 million, with EBITDA margins expanding to 48.0% from 45.3% in the prior period. This margin expansion is attributed to sustained operating momentum, more stable fuel prices, and the ongoing benefits from cost efficiency programs.

Profit after tax saw a remarkable improvement, rising to $156 million compared to $31 million in the prior period. Basic Earnings Per Share (EPS) stood at 3.4 cents, a significant increase from 0.2 cents in the previous year, primarily reflecting higher operating profit in the current period and the absence of large derivative and foreign exchange losses that impacted the prior period.

Operational highlights further underscored the company’s growth. Airtel Africa’s total customer base expanded by 9.0% to 169.4 million. Data customers increased by 17.4% to 75.6 million, as the company intensified its efforts to bridge the digital divide. Mobile money customer base also grew by 16.1% to 45.8 million, with transaction value increasing by 28.7% in constant currency.

The company’s strategic focus on enhancing customer experience is supported by ongoing network investments. Over 2,300 new sites were rolled out, bringing the total to 37,579 sites, and the fiber network was expanded by 2,700 km, now exceeding 79,600 km. This investment has boosted data capacity across the region, with 4G population coverage reaching 74.7%, an increase of 3.4% year-on-year.

Airtel Africa continued its debt localization program, with almost 95% of its operating company debt (excluding lease liabilities) now in local currency, up from 86% a year ago, reducing foreign currency debt exposure. The company also confirmed it has returned $16.9 million to shareholders through its ongoing share buyback program as of June 30, 2025.

Sunil Taldar, chief executive officer, said: “We are very pleased with the strong growth in our operating and financial performance in the first quarter. The strength of this performance, and the scale of the growth we achieved, reflects the sustained demand for our services and the strength of our business model to meet these demands. Operationally, the acceleration in customer base growth to 9%, and 17.4% growth in our data customers to 75.6m reflects the strong on-ground execution with a relentless focus on digitisation and the simplification of the customer experience.”


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Khalil Halilu Honoured at UK Parliament for Championing African Innovation

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L-R: Founder, Startup Arewa, Mohammed Jega; Deputy Mayor of London for Environment and Energy Mete Coban; Executive Vice Chairman/CEO, National Agency for Science and Engineering Infrastructure (NASENI), Khalil Suleiman Halilu; and Special Adviser to the EVC on Commercialization, Engr. Anas Balarabe during the presentation of the prestigious African Achievers Award to Halilu at the House of Lords, UK Parliament recently.
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Mr. Khalil Suleiman Halilu, executive vice chairman/ceo of the National Agency for Science and Engineering Infrastructure (NASENI), was honoured with the prestigious African Achievers Award at the 15th edition of the ceremony held at the historic House of Lords, UK Parliament, on July 11, 2025.

L-R: Founder, Startup Arewa, Mohammed Jega; Deputy Mayor of London for Environment and Energy Mete Coban; Executive Vice Chairman/CEO, National Agency for Science and Engineering Infrastructure (NASENI), Khalil Suleiman Halilu; and Special Adviser to the EVC on Commercialization, Engr. Anas Balarabe during the presentation of the prestigious African Achievers Award to Halilu at the House of Lords, UK Parliament recently.

The award, presented during an event that brought together royals, global leaders, policymakers, and innovators, recognized Mr. Halilu’s outstanding contributions to advancing Africa’s technological infrastructure, innovation ecosystems, and industrial growth through his leadership at NASENI.

Hosted by Baroness Sandip Verma, Chancellor of the University of Roehampton and a respected member of the House of Lords, the ceremony was a powerful global showcase of African excellence and transformative leadership. Mr. Halilu joined a distinguished group of honourees including public officials, business executives, and philanthropists shaping the future of the continent.

In his remarks, Mr. Halilu emphasized Africa’s readiness to lead in innovation, manufacturing, and sustainability.

“It is a great honour to receive this award alongside fellow visionaries committed to Africa’s future. At NASENI, we are bridging the gap between ambition and access, turning ideas into industries, empowering indigenous solutions, and driving forward Nigeria’s and Africa’s industrial transformation. Africa is not just rising, it is ready.”

Under his leadership, NASENI has been repositioned as Nigeria’s leading technology transfer agency, delivering on the Renewed Hope Agenda of President Bola Ahmed Tinubu by enabling local production in critical sectors such as clean energy, agriculture, transportation, and digital infrastructure.

Through strategic partnerships and an Accelerated Technology Transfer & Adaptation Strategy, NASENI is turning Nigeria into a hub for sustainable innovation and industrial self-reliance. Mr. Halilu extended appreciation to the organizers and supporters of the Awards:

“I thank the African Achievers Awards team, Baroness Sandip Verma, and all those across the continent and diaspora who continue to champion African solutions. This recognition is a motivation to do more and a reminder that the future we seek is one we must build ourselves.”

Now in its 15th year, the African Achievers Awards has become one of the most respected platforms spotlighting African leadership and excellence globally. This year’s edition included powerful messages from dignitaries such as King Misuzulu kaZwelithini, Queen Olori Atuwatse III, and Dr. Fatou Bensouda, reinforcing the urgency of building a united and future-facing African continent.

The award to Mr. Khalil Halilu reflects NASENI’s growing continental footprint and its mission to deliver homegrown technologies that respond to Africa’s real challenges, promote sustainable development, and accelerate industrialization across borders.


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NITRA-ALTON CNII & Sustainability Conference Rescheduled for August 7 in Lagos

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The 2025 edition of the Critical National Information Infrastructure (CNII) & Sustainability Conference has been rescheduled to hold on August 7, 2025, at CitiHeight Hotel, Ikeja, Lagos, following a shift from its earlier date of July 30.

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The adjustment was made to accommodate a nationwide telecom stakeholders’ meeting convened by the Nigerian Communications Commission (NCC).

The CNII Conference, jointly organised by the Nigeria Information Technology Reporters Association (NITRA) and Association of Licensed Telecommunications Operators of Nigeria (ALTON), seeks to address the implementation and awareness gaps surrounding the CNII Order, signed into law by the Federal Government in August 2024.

The law designates telecom infrastructure as Critical National Information Infrastructure, positioning it as a strategic asset vital to Nigeria’s economic and security framework. Industry groups including the Association of Telecommunications Companies of Nigeria (ATCON) have thrown their weight behind the initiative.

Speaking on the new date, NITRA Chairman, Mr. Chike Onwuegbuchi, emphasised that the Act, though laudable, requires industry-wide collaboration and clear implementation strategy for tangible impact.

“The mere proclamation of CNII as an Act does not guarantee infrastructure safety. Stakeholders must address operational and standardisation gaps to make the law work,” he said.

ALTON Chairman, Engr. Gbenga Adebayo, also highlighted the need for regular maintenance and technology upgrades to curb vandalism and ensure infrastructure security.

Focus Areas of the Conference Include:

  • Implementation mechanisms for the CNII Act.
  • Stakeholders’ roles at federal, state, and industry levels.
  • Security enforcement and public education.
  • Infrastructure protection and sustainability.
  • Collaboration and compliance across telecom companies.

Expected attendees include the Minister of Communications, Innovation and Digital Economy, regulators, service providers, security agencies, and key players in public and private sectors.

The event is themed “Industry Sustainability And CNII Conference 2025 – Way Forward”, with panel discussions aimed at creating a unified approach to safeguarding Nigeria’s telecom infrastructure under the CNII provisions.


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