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NCC Tasks GSM Providers on Quality Service

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The Nigerian Communications Commission (NCC)  has challenged GSM service providers in the country to provide functional and accessible customer care help lines which would enable customers to effective lay complaints on services rendered by them.

Mrs. Maryam Bayi, director, Consumer Affairs Bureau of NCC, threw the challenge at the 63rd edition of consumer outreach programme of the commission in Aba, Abia State.

According to her, this will enable the service providers receive and solve their customers’ complaints with dispatch, thereby encouraging healthy customer-service providers’ relationship.

Speaking on the occasion, with the theme, “Customer care help lines: a veritable platform for effective service delivery”, Bayi, represented by the Deputy Director, Mr. Femi Atoyebi, reminded the service providers that customers were the greatest assets of any organization without which they would not exist.

According to her, a survey conducted by the commission revealed that customer care help lines of the service providers are either not easily accessible or working, and charged them to improve on this.

“Even in situations where the help lines are accessible, the waiting time for a consumer who opted to speak to a live agent remained unending and most often results into drop call.

“And more worrisome are difficulties experienced by the rural consumers who reside in remote locations where there are no provisions for walk-in customer contact centres by the service providers,” Bayi lamented.


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Airtel Nigeria Unveils Smartphone Financing for New Devices

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Airtel Nigeria launches a new Smartphone Financing Programme to aggressively bridge the digital divide. The innovation provides existing Airtel customers with a flexible and convenient payment plan to own 4G smartphones and drive wider digital inclusion.

Through this innovation, Airtel will finance new smartphones via its exclusive retail network, helping customers currently using 2G and 3G devices upgrade seamlessly to 4G connectivity. The programme will kick off with the Itel A50 smartphone, a reliable, high-performing device designed to deliver a superior mobile experience for customers across Nigeria.

Speaking on the launch, Dinesh Balsingh, Chief Executive Officer of Airtel Nigeria, said the initiative reflects Airtel’s deep commitment to empowering Nigerians with all they need to thrive in a connected world.

He said, “Connectivity is opportunity, and smartphones are the key that unlocks it. Through the Airtel Smartphone Financing Programme, we are enabling more Nigerians to access 4G technologies, experience the full benefits of digital inclusion without financial strain, and transform the way they learn, work, and live. This initiative goes beyond providing devices; it is about empowerment, progress, and building a truly connected future.”

To be eligible, customers must be Airtel subscribers and are advised to check their financing status by dialling *492# USSD code. Once approved, the final onboarding is completed at any Airtel-owned shop. Upon making the initial down payment of ₦19,000 or ₦21,000, customers will receive their smartphone and immediately gain access to fast 4G internet.

All payments, including the down payment and subsequent weekly instalments, will be made exclusively through SmartCash, Airtel’s secure mobile money subsidiary.

Also speaking on the innovation, Ismail Adeshina, Director of Marketing, emphasised the role of partnerships and technology in driving the initiative.

“Our mission is to democratise access to technology by removing financial barriers. With this programme, customers can now afford quality smartphones without the burden of full upfront payment. By leveraging SmartCash and intelligent scoring systems, we are creating a sustainable model for inclusive digital growth,” Adeshina added.

To qualify, customers must be active on the Airtel network for at least three months, have a registered SmartCash account, a valid form of identification such as NIN, Voter’s Card, or Driver’s Licence, and provide consent for data processing by Intelligra for eligibility verification.

The Airtel Smartphone Financing Programme aligns with Airtel Nigeria’s broader goal of advancing financial inclusion, digital empowerment, and innovation across the country.

 

 


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Six Students Emerge Abuja Regional Champions in MTN Spelling Bee

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Six students have qualified for the grand finale of the MTN mPulse Spelling Bee following a keenly contested regional final held in Abuja.

The finalists — Samuel Babalola, Ojoma Gabriel Sylver, Favour Shuwa, Henry Elebiga Goodness, Levi Kelechi Ebisike, and Mary Chukwudi — will represent the North-Central, North-East, and North-West zones at the national competition scheduled to hold in Lagos.

The event, which drew participation from schools across the region, showcased the linguistic abilities of young Nigerians. The winners were selected based on their accurate spelling of complex vocabulary.

Temilolu Salako, Senior Manager, Segment Marketing (Youth, Women & Teen) at MTN Nigeria, said the company remains committed to empowering young people through education and technology.

“At MTN, we believe in the power of connectivity and technology to transform lives and build a brighter future,” Salako said.

One of the finalists, Mary Chukwudi, expressed excitement over her qualification, saying she had declared her intention to win before the competition began.

“I’m so happy. I’m proud of myself and can’t wait to go to Lagos for the grand finale,” she said.

The overall winner of the national competition will receive a ₦5 million educational grant, a laptop, a smartphone, and the opportunity to serve as MTN CEO for one day.

In addition, the champion’s school will benefit from a ₦10 million flagship project, including a modern ICT laboratory.

The MTN mPulse Spelling Bee is part of the company’s youth development initiative aimed at promoting academic excellence and leadership among Nigerian students.


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AFRIFF 2025: Globe Awards Spotlight African Creativity, Honour Wigwe Legacy

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The 14th edition of the Africa International Film Festival (AFRIFF) concluded in Lagos with a dazzling Globe Awards ceremony that celebrated African cinematic excellence and honoured the continent’s digital transformation.

Held at the Landmark Centre, the event drew top government officials, industry leaders, and Nollywood stars, underscoring the growing synergy between Nigeria’s creative economy and national development.

The Honourable Minister of Art, Culture, Tourism and the Creative Economy, Hannatu Musa Musawa, represented Vice President Kashim Shettima at the ceremony.

In a symbolic moment, she received the newly instituted Herbert Wigwe Award for Excellence on behalf of the Vice President.

The award, named after the late business magnate and philanthropist, was also presented to Delta State Governor Sheriff Oborevwori, accepted by his deputy, Monday Onyeme. International actor and filmmaker David Oyelowo was among the celebrated honourees.

A tribute film commemorating Wigwe’s legacy was screened, drawing emotional responses from attendees and reinforcing the festival’s commitment to honouring visionary leadership.

MTN Nigeria’s Chief Digital Officer, A’isha Umar Mumuni, in her opening remarks, described the event as a beacon of Africa’s cultural and digital renaissance. “Tonight, as we stand together, we celebrate the beauty of a bold new digital world,” she said.

The red carpet featured Nollywood luminaries including Ini Edo, Rita Dominic, Omowunmi Dada, Osas Ighodaro, and Kunle Remi, whose fashion statements lit up social media. Comedian and actor Bovi hosted the evening, balancing glamour with heartfelt tributes and technical awards.

The ceremony concluded with a high-energy performance by music star Flavour, blending film and music in a celebration of Africa’s cultural vibrancy.


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