E-Financial
Nigerians File 3,000 Banking-Related Complaints in 6 Months – FCCPC

Federal Competition and Consumer Protection Commission (FCCPC) has disclosed that it received over 3,000 banking-related complaints between March and August 2025, leading to the recovery of about N10 billion for consumers across 30 sectors.

The Commission made this known while commending the Central Bank of Nigeria’s (CBN) proposed policy mandating banks to refund customers for failed Automated Teller Machine (ATM) transactions within 48 hours. It described the move as “a major victory for bank customers and a turning point in consumer protection.”
According to the FCCPC, its Consumer Complaints Data Report for March–August 2025 showed that the banking and fintech sectors accounted for the highest volume of complaints nationwide.
Most issues involved failed transactions, unauthorized deductions, and delayed refunds concerns the new CBN guidelines directly aim to address.
Mr. Tunji Bello, executive vice chairman and chief executive officer, FCCPC, hailed the CBN’s initiative as “a timely and long-awaited correction to a persistent consumer challenge.”
“It aligns perfectly with what the FCCPC has been advocating, given the volume of failed transaction complaints we handle” he said.
“We commend the CBN for this decisive action, which will ease the burden on consumers and rebuild trust in financial services,” Bello stated. He added that the move underscores the growing collaboration between the FCCPC and the CBN in safeguarding consumer rights and improving service delivery in Nigeria’s financial sector.
The FCCPC noted that the proposed directive aligns with key provisions of the Federal Competition and Consumer Protection Act (FCCPA) 2018 particularly Sections 17(g), (h), (l), (s), and (t) which seek to eliminate unfair practices and promote fair dealings across all sectors.
The Commission emphasized that prompt implementation of the CBN’s 48-hour refund policy would bring immediate relief to millions of Nigerians who often face delays in transaction reversals, while also strengthening accountability and public confidence in digital and cashless financial systems.
To ensure effective enforcement, the FCCPC said it would work closely with the CBN to establish joint monitoring mechanisms that will track compliance and ensure erring banks are held accountable.
“Stronger collaboration among regulators is vital for faster complaint resolution, prevention of recurrence, and the promotion of confidence in Nigeria’s expanding digital economy,” the Commission stated.
E-Financial
FBNQuest Merchant Bank Rebrands as Quest Merchant Bank

FBNQuest Merchant Bank Limited has completed a change of name and will now operate as Quest Merchant Bank Limited, following the receipt of all required corporate and regulatory approvals.

The name change does not affect the Bank’s legal or going-concern status, management, or the nature of its business. Quest Merchant Bank Limited remains a duly licensed merchant bank, regulated by the Central Bank of Nigeria (CBN) and the Securities and Exchange Commission (SEC), and continues to deliver its full suite of merchant banking, advisory, and capital markets services to clients.
Commenting on the development, the Ag. Managing Director/CEO, Afolabi Olorode, stated: “This name change represents a pivotal milestone in the rich history of the Bank and a deliberate strategic repositioning that reflects our resilience, strong track record, and long-term growth ambitions. While our name has evolved, our commitment to our clients, stakeholders, and regulators remains unwavering.”
As part of the transition, the Bank is updating its branding, communications, and digital platforms to reflect the new name. During this period, some legacy references may remain visible across select touchpoints as updates are progressively completed.
All existing contracts, client relationships, and obligations of the Bank remain valid, binding, and fully enforceable following the name change.
E-Financial
UBA launches instant digital platform for seamless account opening across Africa, diaspora

United Bank for Africa (UBA) Plc, Africa’s leading financial institution, on Tuesday unveiled a groundbreaking instant account opening platform, revolutionising banking access for millions across the continent and diaspora communities worldwide.

UBA
The fully digital innovation, accessible at ubagroup.com, empowers prospective customers to complete account onboarding online in minutes, bypassing paperwork, branch visits, and lengthy processes that have long hindered financial inclusion. Supporting Naira and Diaspora accounts with multi-language options, the platform operates seamlessly on computers, tablets, and smartphones, catering to UBA’s diverse pan-African footprint spanning 20 countries, the UK, US, France, and UAE.
Shamsideen Fashola, Group Head of Retail and Digital Banking, described the launch as a pivotal step in democratising finance. “At UBA, we are committed to redefining the customer experience through innovation and simplicity,” Fashola said. “This fully digital solution underscores our belief that banking should be accessible, secure, and truly borderless.”
The seven-step process is intuitive: customers select “Open a Savings Account,” input their Bank Verification Number (BVN), undergo facial verification, confirm an OTP, update details, upload documents, add a digital signature, and receive an instant account number. This bridges traditional banking rigour with fintech speed, incorporating digital KYC while upholding stringent security.
Built with compliance at its core, the platform adheres to Nigeria’s Data Protection Act (NDPA) and Europe’s GDPR, safeguarding user privacy amid cross-border operations. Unlike conventional methods requiring physical biometrics, it enables immediate enrolment in UBA’s digital channels, blending convenience with regulatory depth.
Alero Ladipo, Group Head of Brand, Marketing, and Corporate Communications, highlighted customer-centric design. “Today’s customers expect speed, convenience, and compliance without compromise,” Ladipo stated. “We have blended industry-leading digital onboarding with robust standards for a seamless experience matching global best practices.”
The move reinforces UBA’s dominance in technology-driven inclusion, serving over 50 million customers with 30,000 employees and pioneering retail, commercial, and institutional services. Analysts view it as a strategic edge over fintech rivals, accelerating Africa’s digital economy amid rising diaspora remittances and intra-continental trade.
As Nigeria and Africa push financial digitisation, UBA’s platform positions the bank to capture untapped markets, fostering economic growth through barrier-free banking
E-Financial
Kuda MFB Secures National Microfinance Banking Licence, Sets Stage for Nationwide Growth

Kuda Microfinance Bank (Kuda MFB) has received a license from the Central Bank of Nigeria (CBN) to operate as a National Microfinance Bank, which means that it can now have a physical presence across Nigeria.

Musty Mustapha, MD/CEO of Kuda MFB
With the Unit Microfinance Bank licence it held until December 2025, Kuda MFB’s physical operations were limited to a specific location. The national licence removes those geographic restrictions, allowing the bank to open customer experience centres in multiple parts of the country. It also regularises Kuda MFB’s licensing status in line with the Central Bank’s framework for microfinance banks.
According to the bank, the national licence is about regulatory alignment and operational flexibility rather than a shift away from its digital-first model, so it will continue to lead with digital banking services, offering Nigerians the convenience of making transfers and payments, saving, and accessing instant credit through the Kuda app.
Musty Mustapha, MD/CEO of Kuda MFB, said, “Securing a national microfinance banking licence is an important step for us as a regulated institution. It strengthens our relationship with the Central Bank and affirms our commitment to operating at the highest standards of compliance as we scale. While we remain digital at our core, this licence gives us the flexibility to create more physical touchpoints where customers want in-person support or engagement, allowing us to serve Nigerians across the country in whichever ways are most convenient for them.”
Subject to regulatory approval, Kuda MFB plans to open more experience centres designed for customer support and community engagement, in the style of its existing experience centre in Yaba, Lagos, where customers and the general public can speak directly with the Kuda team to get help and learn about the microfinance bank’s products and services.
Kuda MFB’s national licence does not change its existing product offerings or transaction capabilities, but it provides the regulatory backing for a nationwide presence.
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