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Operators Face ‘Perfect Storm’ of Commercial and Tech Challenges in 2014

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Eugene Juwah, EVC, NCC
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Mobile operators are facing a ‘perfect storm’ of challenges in 2014 according to wireless experts Real Wireless.

The independent consultancy is warning that carriers have yet to grasp the scale of technological and commercial challenges that will start to hit in 2014, with many completely lacking a strategy to cope.

The analysis was taken from a landmark manifesto, launched yesterday, looking at every aspect of the wireless industry in 2014 and beyond, from 5G to small cells, spectrum, backhaul, M2M and more. These issues affect not just operators but regulators, vendors – and all of those that use wireless technology, from consumers to transport operators, stadium owners or enterprises.

With the wireless industry under unprecedented financial pressure and subscribers demanding ever more from their wireless service in terms of better coverage and more capacity, while technology complexity continues to accelerate, Real Wireless has found that 2014 will see a multitude of issues and challenges come to a head.

“We’ve taken a look at every aspect of the wireless industry, from spectrum to technology, the economics, the locations people are using wireless and the commercial opportunities. All included we’ve found that mobile operators are facing a perfect storm of challenges starting from this year. The next few years pose an unprecedented challenge, and few operators are preparing for it,” said Professor Simon Saunders, Director of Technology and co-founder of Real Wireless.

“While there’s never an easy time to be an operator, technology challenges are increasing in complexity at the same time as financial pressures bite. More CapEx is needed to support data traffic growth, improve coverage and build out 4G, but revenue & ARPU are under strain – indeed, in Europe the industry has moved ex-growth.”

Some of the challenges include: Small Cells. Sophisticated operators have developed plans for seizing the opportunities of small cells, and see them as an important source of competitive advantage.

Crucially, the technology enables them to re-engineer processes and human capital. They also involve partnering and outsourcing more operations, often to landline operators and MSOs. Other operators risk being commercially blind-sided.

5G is coming faster than many appreciate, with vendors demonstrating technology and standards activity progressing. However, as complex as spectrum has been for LTE, with UEs having multiple product SCUs to complicate roaming, it will be even harder for 5G.

There will be increasing tension between mobile operators, satellite operators, broadcast TV and other spectrum users. Few operators or regulators are prepared for these issues, which will come to the fore at WRC15.

Having 2G, 3G, 4G and 5G all running, all interacting and all needing spectrum will be a technical nightmare and financially insupportable – yet few carriers have planned for how to switch off any of their technologies – while growing use of M2M on 2G complicates this.

2G will be largely unaffected this year, but pressures to eventually phase it out will grow progressively. Meanwhile, other operators will make serious plans to phase out 3G in favour of 4G.
 
Wireless consumers and users are becoming more demanding. The remorseless growth in traffic poses its own challenges, but they are also increasingly unwilling to accept poor coverage. 

Enterprises, stadium owners, retailers are increasingly aware of this, and see good wireless service as business critical.

Some operators have developed strategies for how to serve this demand in a responsive and cost-efficient way. Others are in jeopardy of falling behind.

2014 will see change at both ends of the technology scale. It is difficult to phase-out 2G with concerns from rural users and the growing M2M market, but operators need to develop plans quickly. At the same time, Real Wireless warns that 5G is appearing on the horizon and operators need to plan for the next wave of generation upgrades, migrations, devices and service shifts.

Operators will also need to manage increasingly complex spectrum-sharing arrangements and roaming agreements.

“What will make 2014 different from any other year is that there are so many big challenges across such a wide range of areas all at the same time,” added Saunders.

“We’re anticipating further consolidation of both networks and operators as demanding consumers and new market entrants put pressure on an industry that is already seeing its growth slow.”  

The Real Wireless manifesto, ‘How wireless will – or should – evolve’, is available to download free of charge here. Bringing together the views of experts across the wireless industry, it highlights the challenges and opportunities for the sector over the next 12 months, with insights from the Real Wireless on how to best shape mobile and wireless strategies.

 


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AfriTECH 5.0: IXPN Boss Calls for National Commitment to Local Traffic Exchange

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Muhammed Rudman, Managing Director of the Internet Exchange Point of Nigeria (IXPN), has underscored the urgent need for Nigeria to strengthen its local traffic exchange ecosystem, describing it as a strategic national imperative for speed, security, and digital economic expansion.

Speaking during a presentation at the African Tech Alliance (AfriTECH) Forum on Thursday last week, Rudman explained that local traffic exchange, where ISPs, content providers, and networks exchange data within Nigeria rather than routing it through international paths, remains the backbone of a modern, efficient internet economy.

He noted that Internet Exchange Points (IXPs) enable this by ensuring that data generated in Nigeria stays within the country, leading to faster connectivity, better user experience, and significant cost savings.

Rudman emphasised that the most visible benefit for users is dramatically reduced latency.

According to him, internet traffic routed abroad often travels through undersea cables to Europe before returning to Nigeria, resulting in delays between 150ms and 300ms. However, with local peering at IXPN, latency drops to as low as 5ms to 10ms.

“This is the difference between a frozen video call and a smooth one,” Rudman said. “For real-time applications like gaming, fintech transactions, and cloud services, milliseconds matter.”

He added that lower latency boosts productivity for businesses and enhances the performance of modern digital tools.

Rudman listed data sovereignty as another critical benefit of keeping traffic local, and explained that when Nigerian data is forced to travel through foreign infrastructures, it exposes the country to unnecessary security and surveillance risks.

“Local traffic exchange keeps Nigerian data protected under Nigerian laws and reduces exposure to foreign interception,” he stated.

He also stressed that maintaining local routing is essential for continuity during cable cuts. “If an undersea cable fails, locally hosted services, such as .ng websites and email, continue running normally,” he added.

Citing a major milestone, Rudman revealed that the Internet Exchange Point of Nigeria has recently crossed 2 terabits per second (Tbps) in peak domestic traffic, and described this as evidence of the rapid localisation of Nigerian internet traffic, with some members already achieving up to 70% traffic localisation.

According to him, this growth has saved the Nigerian economy hundreds of millions of dollars in international bandwidth costs, positioned Lagos as a digital hub for West Africa, and provided the foundation for local innovation in fintech, media, cloud services, and more.

“A fast, cheap, and reliable internet is the platform upon which new digital businesses are built,” he said.

Rudman urged policymakers, telecom operators, businesses, and global content providers to deepen their commitment to local peering, and recommended that government recognises IXPs as critical national infrastructure, mandate public-sector peering, and create policies that incentivise local hosting.

He further noted that while Telecoms and Internet Service Providers (ISPs) peer more aggressively to strengthen the ecosystem, content providers such as Google, Meta, Netflix, and the rest, deploy more local caches.

While urging businesses to choose ISPs that participate in local exchange and adopt Nigeria’s online identity such as .ng, the IXPN Chief Executive posited that local traffic exchange is no longer a technical luxury but a cornerstone of Nigeria’s digital sovereignty, economic competitiveness, and national security.

“Local traffic exchange is the foundation for a faster, safer, and more sovereign digital future,” he said.

The fifth edition of the Africa Tech Alliance Forum, (AfriTECH 5.0), which held on Thursday, November 13, 2025, at the Oriental Hotel, Lagos, had as its theme, “AI & Sovereign Tech: Building Africa’s Digital Independence.”


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Telecoms Industry Cuts 383 Jobs in One Year

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Nigeria’s telecommunications industry cut 383 jobs between 2023 and 2024 as operators struggled under surging operating expenses, shrinking subscriber numbers and persistent regulatory pressures, according to newly released Year-End Performance Reports from the Nigerian Communications Commission (NCC).

Telecoms Industry Cuts 383 Jobs in One Year

The total workforce across licensed operators fell from 17,882 in 2023 to 17,499 in 2024, reflecting widespread downsizing across major market segments.

The workforce reduction came in a year when operators’ operating expenses spiked from N3.16 trillion in 2023 to N5.85 trillion in 2024—an 85.35 per cent increase.

The NCC attributed the surge to skyrocketing energy costs, inflation, foreign exchange instability and persistent multiple taxation by state and local authorities.

“Most licensees complained of high Right of Way (RoW) fees, harsh microeconomic operating environments and rising inflation,” the NCC noted in its report.

A breakdown of employment figures shows that GSM operators were the hardest hit, reducing staff strength from 7,212 to 6,658. Internet Service Providers (ISPs) also downsized, cutting their workforce from 5,589 to 5,473, while Value-Added Service (VAS) operators shed 100 jobs—from 813 to 713. Fixed-line operators, however, saw a slight workforce increase, rising from 268 to 272.

Two market segments recorded notable job gains. Collocation and infrastructure-sharing providers expanded from 1,574 workers to 1,751, while the “Others” category rose from 2,426 to 2,632. These gains, however, were not enough to offset the broader sector decline.

The job cuts coincided with a dramatic fall in active voice subscriptions following the enforcement of the National Identification Number (NIN)-SIM linkage policy.

Active subscriptions dropped from 224.7 million in 2023 to 164.9 million in 2024—a decline of 26.61 per cent.

 

 

 

 

 

 

 

 


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T2 Debunks Viral Posts on IHS Towers, Affirms Network Stability

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T2, telecommunications operator, has  raised the alarm over what it described as a surge of deliberate misinformation circulating online about its operational structure and its relationship with IHS Towers.

T2 Debunks Viral Posts on IHS Towers, Affirms Network Stability

The company said it had become necessary to address the matter publicly following the activities of what it called “pseudo-analysts operating without any credible industry knowledge, grossly misrepresenting how telecommunications networks function and deliberately distorting the facts for attention and engagement,” it noted.

T2 stressed that, contrary to narratives trending across social media platforms, its service delivery model is not dependent on IHS infrastructure.

It explained that commentators pushing such claims were either ignoring or entirely unaware of the fundamental workings of National Roaming, a framework approved by the Nigerian Communications Commission (NCC) that allows operators to seamlessly leverage partner networks to ensure complete coverage without reliance on their own base stations.

The firm described insinuations that it faces operational risks or any threat of service disruption owing to IHS-related developments as technically false, uninformed, and recklessly misleading.

Just as such commentary “creates a false impression of instability, misleading the public and mischaracterising industry dynamics.”

According to the telecom operator, the persistent spread of such narratives indicated something beyond ignorance.

“It is evident that these distortions go beyond mere misunderstanding. The consistent inaccuracies and sensationalist framing suggest malicious intent, aiming to sow confusion rather than provide genuine analysis.

“Self-proclaimed analysts should be held to a standard of accuracy, yet they’re publishing content without grasping telecom operations, National Roaming, or infrastructure sharing implications,” it said.

Meanwhile, T2 maintained that it “rejects these misrepresentations in their entirety, with its operations remaining fully stable, fully supported, and entirely aligned with established industry models.”

It added “The attempt to link T2’s operational integrity to IHS-related narratives is nothing more than manufactured disinformation.”

Additionally, the operator urged subscribers and the general public to disregard false claims and rely solely on verified information.

“We urge the public and our stakeholders to disregard these false claims and rely exclusively on official communication from T2 or recognised industry authorities,” the firm noted. At the same time, reaffirming its commitment to transparency and accurate, technically verified information.

The mobile firm, reiterating its long-term ambition, said, “It remained committed to its vision of being a leading digital lifestyle partner, delivering world-class connectivity that empowers Nigerians to achieve their ambitions”


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