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PalmPay’s Efforts at Curtailing Cyber Fraud: Two Sides of the Same Coin

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The financial inclusion rate in Nigeria has improved. Since the country adopted an inclusion strategy in 2012, adult Nigerians with a bank account have increased, and now account for more than two-thirds of the financially included.

According to the 2023 Report on Access to Financial Services in Nigeria, financial inclusion continues to expand and has so far been fueled by marginal growth among the country’s banked population and major gains in non-bank formal adoption.

Although approximately 40 million adult Nigerians remain formally excluded, formal financial inclusion was said to have grown from 56% in 2020 to 64% in 2023.

In the last four years, fintech companies in Nigeria have played a vital role in closing this gap, bringing financial services to the country’s unbanked and driving economic growth. Their successes, however, have not come without challenges.

Following the penetration of digital payment platforms in Africa, a fraud epidemic has plagued the fintech ecosystem in Nigeria, with Mobile, Web and POS being the most exploited channels by fraudsters in the country in 2023.

According to the 2023 NIBSS Annual Fraud Landscape report, incidents of “Fraud loss via Internet Banking increased by 325% between 2022 and 2023.”

The rise of digital payment platforms in Nigeria has increased the potential for cyber fraud, with fintech companies now forced to balance between making payment apps user-friendly and prioritising users’ safety to stem increased cyber fraud.

Fintech Side of the Coin

To address the fraud epidemic, the Fintech Association of Nigeria (FintechNGR) plans to unveil a fraud reporting framework sometime this year, while fintech platforms such as PalmPay continue to take the initiative to reevaluate their in-app safety features to protect their users from the activities of fraudsters.

Since launching in Nigeria in 2019 under a Mobile Money Operator (MMO) licence by CBN, PalmPay has grown to over 30 million users as part of its payment ecosystem.

In building a user-friendly app, PalmPay has also sought to foster a secure financial ecosystem by integrating safety features into its app so that the millions of users who transact with the app do so in a safe and trusted environment.

In general, PalmPay employs a closed-loop risk management system that involves continuous monitoring, analysis, and response to fraud threats and allows it to detect and prevent security risks in real-time and reduce the potential impact of fraud.

In particular, to reduce incidents of fraud, protect their users from fraudsters, and provide a safe banking environment, PalmPay binds their users’ phones to the app and has an auto-logout and biometrics feature to confirm users’ identity.

PalmPay Safety Features

Chika Nwosu, Managing Director, PalmPay, said the reason why the fintech platform has witnessed astonishing growth in four years was because “We prioritise the safety and security of our users.” He said they’ve been able to achieve this by “marrying security and safety with the customer experience to create a balance.”

Because it understands that curtailing fraud is a two-way street, PalmPay runs a Wallet Safety Workshop to teach users of its app and POS machines various security topics covering payment security and common security issues in daily life, such as password management, fraud detection, phishing and risk identification.

The safety workshop underscores PalmPay’s understanding of user security as an important part of curtailing fraud and encourages its users to ensure that they always secure their wallets using the several built-in safety features in its app.

A recent example was a series of campaigns encouraging its users to link their wallets with their BVN or NIN, following the directive by the Central Bank of Nigeria (CBN) for users of fintech platforms to link their wallets with their BVN or NIN.

To encourage the users to meet the CBN deadline of January 31, 2024, PalmPay introduced an incentive payment system where up to N500 was paid to users who got ahead of the deadline and validated their wallet information.

PalmPay users have several options for protecting themselves against fraudsters such as the two-factor verification process that makes it difficult for fraudsters to gain access to users’ apps without spooking them.  In the first half of 2023, millions of users linked their secure email addresses to their PalmPay app. With this feature, PalmPay users effortlessly receive OTPs for their in-app login.

The PalmPay app has a device management feature that allows users to manage trusted devices and remove untrusted devices. When logging in on an untrusted device, users complete a comprehensive security verification process that involves inputting an OTP and their PIN to ensure security.

Role of PalmPay Users

While fintech companies play a role in protecting users from cyber fraud, the rising fraud incidents in Nigeria can sometimes be due to poor digital and financial literacy, but most especially the failure of many victims to report an attack.

In a report last year, Temitayo Oduwole, Head of IT and Payments, PalmPay, observed that customers do not take prompt action in incidents of fraud and that “Only 33 per cent report the same day or take the necessary right action on the same day.”

Effective investigation into incidents of fraud begins when the user reports to their bank that fraud has occurred. However, fraud, if not reported within the hour the crime occurred, allows criminals to move the stolen funds to ‘safe’ places.

Precaution remains the best remedy to protect oneself from cyber fraud. Anti-fraud expert Tosin Adenekan warned fintech users against trusting strangers with their personal information when performing digital transactions.

According to Mrs Adenekan, “Users of fintech platforms owe it to themselves to follow standard safety precautions to avoid being defrauded by cyber criminals.

“Do not allow strangers such as POS operators to handle personal ATM cards. This is because cybercriminals often posing as helpful POS operators can exploit this to observe PIN entries and distract card owners, ultimately swapping ATM cards.”

She urged fintech users to “take steps to reduce incidents of fraud on their wallets by creating strong passwords, enabling the two-factor authentication features on their fintech app, monitoring their wallets for unauthorised transactions, and protecting their personal login information when in public from prying eyes.”

Other steps to take include “regularly updating their apps, setting limits for their wallets, staying alert for phishing attempts, getting the proper financial education, using secure internet connection, being aware of pop-ups and fraudulent emails, and ensuring that operating systems and internet connections are up to date.”

To prevent falling victim to cyber fraud, Mrs Adenekan urged fintech users to adhere to these safety guidelines and “don’t trust everything on the internet.”


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E-Financial

NIBBS to Boost Financial Inclusion with Offline Payment Solutions

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The Nigeria Inter-Bank Settlement System (NIBSS) is looking into offline payment solutions as part of its efforts to increase financial inclusion and reach Nigerians who have limited or no access to mobile data.

The project was announced by Ngover Nwankwo, NIBSS executive director for business and products, at the 2026 CHBO Conference in Lagos.

Nwankwo pointed out that the rapid expansion of digital payments must be matched by purposeful inclusion initiatives, cautioning that innovation should not exclude groups of the population that still rely largely on cash.

She emphasised that cash is still an important element of Nigeria’s economy and that digital and cash-based payments must coexist to safeguard disadvantaged users while boosting efficiency for digitally connected customers.

Nwanko also commended banks for operational performance, particularly during the December 2025 cash demand period, which she said was met with few public complaints.

Lloyd Onaghinon, Bankers Warehouse Plc,had similar sentiments on the enduring need of cash. He explained that cash usage remained high globally due to cultural, demographic, and trust-related factors

However, he cautioned that surplus currency outside the banking system undermines financial intermediation and monetary policy efficacy, demanding greater cooperation among regulators, banks, and other stakeholders.

Director Solaja Olayemi, representing the Central Bank of Nigeria, stated that around 90% of Nigeria’s cash remained outside the banking system and encouraged banks to collaborate with fintechs and microfinance institutions..

He added that fintechs with substantial agent networks, such as Moniepoint, OPay, and Kuda, are better positioned to drive inclusion, with some companies now holding national licenses.

 


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E-Financial

CBN Upgrades Licences of Opay, Moniepoint, Kuda, Palmpay, Paga to National Status

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Central Bank of Nigeria (CBN) has approved the upgrade of operating licences for major FinTech companies and Microfinance Banks (MFBs), including Opay, Moniepoint MFB, Kuda Bank, Palmpay and Paga, to national status, formalising their nationwide operations after fulfilling regulatory compliance requirements.

The development addresses the rapid expansion of these digital platforms, which have leveraged mobile technology and extensive agent networks to serve millions across Nigeria, outgrowing their previous regional or state-level licences.

Yemi Solaja, Director of the CBN’s Other Financial Institutions Supervision Department, announced the upgrades during the annual conference of the Committee of Heads of Banks’ Operations (CHBO) in Lagos.

Institutions like Moniepoint MFB, Opay, Kuda Bank and others have now been upgraded. In practice, their operations are already nationwide, Solaja stated, highlighting the mismatch between prior licensing scopes and actual service footprints.

He underscored the critical need for physical customer support infrastructure, especially for informal sector users who form the bulk of their clientele, noting that Most of their customers operate in the informal sector. They need a clear point of contact if any issues arise.

With national licences, these institutions must adhere to elevated standards, including a minimum capital base of N5 billion for national MFBs, establishment of dedicated offices for complaint resolution, and rigorous Know-Your-Customer (KYC) protocols to bolster consumer protection and financial system stability.

The reforms align with CBN’s broader strategy to integrate large-scale digital operators into a robust regulatory framework commensurate with their reach, while harnessing their potential to deepen financial inclusion across Nigeria’s underserved populations.

This milestone follows intensified oversight, exemplified by 2024 penalties of N1 billion each imposed on Moniepoint and Opay for KYC non-compliance during routine audits, alongside similar actions against other players like Kuda and Palmpay, which prompted operational overhauls.

Such measures reflect the apex bank’s commitment to balancing innovation with risk management in the fintech sector, which has revolutionised access to banking services for millions in the informal economy through agent banking and mobile wallets.

Industry observers view the national upgrades as a vote of confidence in these trailblazers, while signalling that sustained compliance remains non-negotiable for their continued dominance in Nigeria’s digital finance ecosystem.

 


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Nigeria’s 9 Top FinTech Firms Valued at $10.6Bn in January 2026

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Nigeria’s leading financial technology companies are now collectively valued at about $10.6 billion as of January 2026, underscoring the country’s growing influence in Africa’s digital finance ecosystem and renewed investor confidence in technology-driven financial services.

According to report by the Tribune, based on data from Securities and Exchange Commission (SEC) filings, Bloomberg and other publicly available sources, Flutterwave remains Nigeria’s most valuable fintech company with an estimated valuation of $3 billion.

It is followed closely by OPay at $2.75 billion.

Together, both firms account for more than half of the total valuation of the country’s top fintech players, reflecting their dominance in payments infrastructure, merchant services and consumer finance.

Moniepoint and Interswitch are valued at about $1 billion each, reinforcing their positions as critical pillars of Nigeria’s digital payments architecture.

While Moniepoint has rapidly expanded its reach among small and medium-sized businesses, Interswitch continues to play a foundational role in switching, transaction processing and payment infrastructure for banks and fintechs across the country.

PalmPay, valued at $0.85 billion, and Moove, estimated at $0.75 billion, illustrate how Nigeria’s fintech ecosystem is evolving beyond traditional payments.

PalmPay has built a strong footprint in mobile financial services, while Moove represents the growing convergence between fintech and mobility by providing innovative vehicle financing solutions for drivers on ride-hailing platforms.

Kuda and Paystack, both valued at $0.5 billion, remain important players in digital banking and online payments, respectively.

Kuda has strengthened its position as one of Nigeria’s leading digital-only banks, while Paystack continues to be a trusted gateway for online transactions across Africa.

Paga, valued at $0.25 billion, completes the list, sustaining its relevance through mobile payments and a strong focus on financial inclusion, particularly in underserved and unbanked communities.

In summary, Nigeria’s top fintech companies by market value as of January 2026 are: Flutterwave ($3.0 billion), OPay ($2.75 billion), Moniepoint ($1.0 billion), Interswitch ($1.0 billion), PalmPay ($0.85 billion), Moove ($0.75 billion), Kuda ($0.5 billion), Paystack ($0.5 billion) and Paga ($0.25 billion), bringing their combined valuation to $10.6 billion.

These figures reinforce Nigeria’s position as Africa’s leading fintech hub, driven by its large and youthful population, rising smartphone penetration and increasing demand for digital financial services.

Analysts note that fintech remains one of the most attractive sectors for venture capital on the continent, consistently accounting for a significant share of startup funding over the past decade.

Commenting on the broader impact of technology-driven businesses, Professor Chris U. Kalu said fintech has become a major force in reshaping Nigeria’s financial landscape.

“Generally, fintech has played a very significant role in the Nigerian financial ecosystem,” he said. “The same applies to e-commerce, where platforms like Konga and Jumia are competing favourably and contributing meaningfully to the economy. In e-hailing too, companies such as Uber, Bolt and Lagride are creating value and jobs. This is really a good time for Nigeria and Nigerians, even though development challenges still exist. They are surmountable.”

Despite the impressive valuations, industry observers caution that the fintech ecosystem still faces challenges, including regulatory uncertainty, infrastructure gaps, currency volatility and uneven access to capital. However, the steady rise in company valuations suggests that investors remain optimistic about long-term opportunities in the sector.

EnterpriseNGR recently noted that Nigeria remains Africa’s undisputed fintech capital, with digital payment platforms processing ₦1.08 quadrillion in transactions in 2024, representing a 79 per cent year-on-year increase. It added that by 2026, the payments segment alone is expected to contribute about $6 billion to GDP, supported by strong growth in digital payments and lending, as well as the expansion of wealthtech and insurtech services.

With innovation spreading across payments, digital banking, lending, mobility finance and e-commerce enablement, Nigeria’s fintech sector is increasingly being viewed not only as a regional leader, but also as a critical driver of economic transformation and financial inclusion across Africa.


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