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Public Outrage over Vendors’ Recharge Cards Hike

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Eugene Juwah, EVC, NCC
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Nigerian Communications Commission (NCC) and MTN Nigeria have washed their hands and refused to be drawn into the festering battle between consumers and retailers of MTN recharge cards who have added between N10 and N20 to the price of top up cards, Nigeria CommunicationsWeek can report.

The vendors had during the last yuletide season increased prices of recharge cards; a development which has attracted public outrage.

Commercial Telephonists, SIMs, and Recharge Cards Retailers Association of Nigeria (COTSARCRAN) said the increment was from MTN.

MTN, has however denied any increment insisting that the face value of all its recharge card denominations remain the same.

Elsewhere, NCC exonerated the regulating body from the confusion, stating that its establishing act does not permit NCC to regulate matters on SIM cards and recharge cards sales.

But the little known COTSARCRAN which was registered only on January this year, said it will only revert to the normal prices when MTN and the dealers have removed  the added on their bulk purchases.

Mr. Adie Thomas Akomaye, president of COTSARCRAN, said, “On behalf of the entire members of the COTSARCRAN, I wish to appeal to MTN subscribers and the general public over the N10 increment on MTN recharge cards by MTN Company and its dealers.

Akomaye brandished documents and told Nigeria CommunicationsWeek  that “I promise that immediately MTN Company and its dealers resolve the issue and return to the initial price of minus N10, my members, the retailers will also return (back) to the minus N10 price with immediate effect”.

MTN on the hand maintained that “We have not effected a price increase and the retail price of the various denominations of our recharge cards and recharge vouchers remain the same”
 
According to Wale Goodluck, corporate services executive, MTN Nigeria, the recharge vouchers come in the following denominations: N1, 500, N750, N400, N200 and N100 and none of the prices has been reviewed upward.

“Any such hike,” said Goodluck, is ‘contrary to MTN’s wishes or knowledge. MTN has a well-established distribution structure and all our authorized partners within this structure are obliged to sell recharge cards at their face value. Any variance from the authorized face value of recharge cards is without MTN’s knowledge or authority.”

MTN’s 55 million customers can purchase airtime via recharge cards or recharge vouchers as well as through a virtual top up.

The airtime recharge options are generally distributed via a very extensive trade and distribution network which has over the years, successfully enhanced accessibility to airtime and customer convenience.

Goodluck assured customers that the company is currently working assiduously to arrest the situation.

In the meantime, he said, “We urge our esteemed customers in the affected areas to explore other options of purchasing airtime such as MTN Virtual Top Up (VTU)or  MTN Auto-Top Up”.

 Countering that Akomaye said: “MTN cannot deny it does not know that the dealers added the amounts. Other operators have not increased anything. They started the process around last year November. We were silent by then, because our registration with CAC was on-going. In other words, we sell recharge cards based on the amount we purchased.

“Today, the increment is a national thing. MTN started it when they reduced the number of dealers from 17 to 12. Those who left did not want to play the card according to what MTN presented to them. It is an exorbitant extortion. They should solve the equation with their dealers and revert to the old prices”. He aded.

When asked why some vendors still maintain the old pricing posture, he said, “I have some cards I bought about 3 months ago; so I can afford to sell at the old price. However, anybody buying card now does that under the new prices”.

 Speaking on the matter in a telephone interview with Nigeria CommunicationsWeek, Tony Ojobo, director of Corporate Communications, Nigeria Communications Commission (NCC), said that the regulator primes customers’ satisfaction and has initiated, launched and implemented the Mobile Number Portability (MNP) scheme as a window to address such occurrences. 

Ojobo, said, “NCC does not have any powers to regulate the amount vendors collect on SIM cards or recharge cards. If we flash back, price of SIM cards were quite high, but NCC’s interventional schemes and customer awareness programmes led to the mega clash in the prices, particularly, the SIM cards.

“Meanwhile, NCC has been proactive; that is why we initiated and successfully implemented the MNP scheme. It is a window of opportunity for any customer that feels shortchanged by one operator to try the other. So, the present issue of an operator increasing the amount of its recharge cards is wholly a business decision; if they actually did,” he said.

 

 

 

 

 

 


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New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

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The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.

The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.

In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.

Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.

Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.

“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.

 


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MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

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MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.

The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.

MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.

Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.

The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.

“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,

The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.

Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.

The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.

MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.

As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.

The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.


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NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

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Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

NCC

The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.

Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.

This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.

Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.

The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.

Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.

NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.


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