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Salesforce Launches Trusted Generative AI for Customers in Slack

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Salesforce today announced the rollout of Slack AI, a trusted and intuitive generative AI experience available natively in Slack, where work happens. Customers can easily tap into the collective knowledge shared in Slack through guided experiences for AI-powered search, channel recaps, thread summaries, and soon, a digests feature. These capabilities will enable customers to find answers, distill knowledge, and spark ideas faster.
Why it matters: Nearly half of digital workers struggle to find the information they need to efficiently do their jobs, according to Gartner. This, paired with an increasing number of tools and ways to exchange ideas, adds to workers’ cognitive load and makes it difficult to catch up quickly and feel on top of the work day. AI holds enormous potential to make internal knowledge more contextual, relevant, and easier to find and prioritise.
The Slack CEO perspective: “For the past decade, Slack has revolutionised the way we work, bringing people, apps, and systems together in one place,” said Denise Dresser, CEO of Slack. “With Slack AI, we’re excited to take this transformation to the next level. These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth. In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity.”
Innovation in action: Starting today, Slack AI’s search and summarisation capabilities can help customers easily find and consume large volumes of information quickly. These features are trustworthy, easy to use, and require no training. Users initiate them through guided, contextual interactions, ensuring they don’t have to learn brand new skills to enjoy the benefits. And each output is secure, cited, and personalised to the user. With Slack AI, customers can access:

  • AI-powered search that delivers personalised, intelligent responses to any question: Users can ask a question conversationally and get a concise answer based on relevant Slack messages. Users can find what they need faster, whether they want to learn about a new marketing campaign, get up to speed on company policies, glean insights about past decisions from historical context, or define unfamiliar acronyms.
  • Channel recaps that generate key highlights from accessible channels: Users can catch up on unread messages, summarise the last seven days, or set a custom date range to summarise. Users can quickly catch up after time away from work, get up to speed on a new project, or jump in quickly to help resolve time-sensitive issues.
  • Thread summaries that catch users up on long conversations: Users can get the gist of a long conversation in one click, and clear sources are included in each summary, allowing users to dive deeper into a highlight. Users can instantly summarise key decisions and next steps from a thread with a lot of back and forth, get up to speed on a customer support ticket, or catch up on a team stand-up to get a bird’s eye view of priorities.
Sales spotlight: Sales teams are under pressure to streamline their operations and maximize team effectiveness. With Slack AI, sales reps can”
  • Easily identify and bring in the right subject matter expert when a customer has a specific question or concern during a deal cycle.
  • Summarise an account channel and get the context they need to prepare for a customer meeting more effectively.
  • Generate key takeaways from a long discussion about deal progress to help keep the team on track.
Engineering spotlight: The incident management process can be time consuming and complex. With Slack AI, engineering teams can:
  • Find answers in past incident channels to uncover potential solutions and apply learnings.
  • Get the right information they need so they can quickly get situated and jump in to help find a resolution.
  • Recap an incident channel and use it as a starting point to draft a root-cause analysis faster.

Slack’s trusted and secure AI experience: Trust is the number one value at Salesforce, and Slack is committed to building AI products safely, responsibly, and ethically.

  • Slack AI runs on Slack’s infrastructure and upholds the same security practices and compliance standards that customers expect.
  • Slack AI’s large language models (LLMs) are hosted directly within Slack, ensuring customer data remains in-house and exclusively for that organisation’s use.
  • Customer data remains siloed and will not be used to serve other clients, directly or indirectly.
  • Slack AI does not use customer data for LLM training purposes.

The future of native generative AI in Slack: More features that help users summarise and prioritise information are on the horizon. Soon, Slack AI will create digests summarising key highlights from channels that users want to stay informed on but may not require immediate attention, enabling them to stay up to speed on what they could otherwise miss while focusing on their top priorities. Additionally, Slack is building a native AI integration with Einstein Copilot, a new conversational AI assistant for Salesforce CRM, that will provide answers to questions directly in Slack that are grounded in trusted customer data.

These new search and summarisation features are just the beginning of how Slack will enable people to work smarter and faster. In the future, Slack will be the command center for work and the conversational interface for generative AI.
Slack’s AI-ready platform: In addition to these native AI capabilities, partners are bringing additional AI functionality into their Slack apps. Available today, upgraded AI-powered apps from Slack’s partner ecosystem allow users to ask PagerDuty Copilot for help resolving incidents, automatically summarise Notion documents in link previews, and more. And coming soon, a brand new AI integration with Perplexity will allow users to subscribe to AI-powered insights and pipe them into Slack.
What they’re saying:

  • “Slack AI is not only a huge productivity boost — it’s easy to use, right where we already work in Slack. Our team loves how quickly they can find answers, which translates to faster decision-making and a greater focus on work that really drives an impact.” – Kate Earle Jensen, Head of Sales and Partnerships, Anthropic
  • “During the pilot program, we experienced firsthand the major productivity gains that Slack AI could drive for our business. Slack AI has helped speed up our employees’ work exponentially.” – Zach Hyman, Co-CEO, SpotOn
  • “At Perplexity, we’re building the next generation answer engine, applying the most advanced LLMs to make knowledge instant and accessible. Now with Perplexity Push, we’re delivering an enterprise integration that brings AI-powered insights directly into Slack. Teams can easily stay in-the-know on topics they care about where conversations and collaboration already happens.” – Aravind Srinivas, CEO, Perplexity
  • “Slack AI helps users unlock the full potential of company knowledge in Slack, all while supporting existing security, privacy, and compliance controls.” — Irwin Lazar, President and Principal Analyst, Metrigy

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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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9mobile Denies Shutdown Rumours, Promises Improved Services

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9mobile, telecommunications operator, has described as untrue the rumors suggesting that it has shut down its operations.

 

according to the telcos, these claims are entirely baseless and aimed at causing unnecessary panic among our valued subscribers, the mobile operator said in a statement.

“We understand that some customers have recently faced challenges, particularly with Mobile Number Portability (MNP), a service that enables seamless network switching.

“We want to clarify that 9mobile has never restricted customers from porting to other networks. We remain fully compliant with industry regulations and committed to delivering fair, transparent, and customer-focused services.

“While there have been temporary technical challenges affecting MNP, these issues have now been largely resolved. Some minor delays may still occur due to ongoing system optimizations, but we are actively working to ensure a smoother experience for all users.

“As a proudly Nigerian brand, we embody the resilient spirit of our people and remain steadfast in our commitment to overcoming challenges. We acknowledge the temporary service disruptions some customers may have experienced in different locations.

“However, we assure you that these disruptions are part of a broader transformation effort aimed at modernizing our infrastructure and improving overall service quality.

“Our ongoing investments in network upgrades and service expansion will soon yield significant improvements, ensuring reliable connectivity for individuals, businesses, and communities.

“We sincerely appreciate the patience and loyalty of our subscribers during this transition. While challenges exist, we are making significant progress and are confident that brighter days are ahead. We remain dedicated to providing exceptional service and keeping you connected to limitless opportunities”.


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TikTok and Truecaller Face NDPC Investigation Amid Data Protection Concerns

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Nigeria Data Protection Commission (NDPC) has initiated an investigation into the data processing practices of Tiktok and Truecaller, following growing concerns about potential privacy violations.

Dr. Vincent Olatunji, the Chief Executive Officer of the NDPC, made the announcement today during a press conference in Abuja, where he also revealed the issuance of the Nigeria Data Protection Act – General Application and implementation directive (NDPC Act – GAID), 2025.

Dr Olatunji stated that the commission’s primary concern is how these platforms manage Nigerian users’ personal data, including potential breaches of consent, data sharing with third parties, and overall compliance with the Nigeria Data Protection Act (NDPA), 2023. He confirmed that the NDPC is actively investigating Tiktok and Truecaller’s data processing activities to ensure they comply with Nigeria’s data protection laws.

“The goal is to safeguard the privacy rights of Nigerians and hold organizations accountable for how they collect, store, and use personal data,” he added.

This investigation comes amid increasing scrutiny of global tech companies regarding data privacy, especially concerning how personal information is processed, stored, and transmitted beyond national borders.

The NDPC act – GAID, 2025, issued today, provides a detailed framework for implementing Nigeria’s data protection law, outlining compliance guidelines, enforcement mechanisms, and obligations for both public and private organizations.

Dr Olatunji emphasized that the directive aims to strengthen Nigeria’s digital economy by fostering trust in data governance while ensuring individuals’ rights to privacy are respected in accordance with international best practices.

He reiterated that companies operating in Nigeria must comply with the country’s data protection regulations or face regulatory actions, including fines and potential restrictions.

The NDPC has urged the public to report any data privacy violations and reaffirmed its commitment to transparency and due process in its investigations.

The commission noted that reporting data breaches has become more accessible through dedicated channels on its official website.


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Nigeria Charts New Course to Bridge Gender Digital Divide at UN’s CSW69

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L-R: Esther Eghobamien-Mshelis - President of UN CEDAW, ⁠Iklima Musa - Special Assistant to the Director General of NITDA, ⁠Noimot Salako - Deputy Governor Ogun state, ⁠Maryam Ciroma - former minster of women affairs, ⁠Imaan Sulaiman- Minister of Women Affairs, ⁠Josephine Anenih - former Minister of women affairs and ⁠Dr Maryam Keshinro - Permanent Secretary - Ministry of Women Affairs at the United Nations 69th Session.
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In a resounding commitment to bridging gender digital divide, the National Information Technology Development Agency (NITDA), in collaboration with the Federal Ministry of Women Affairs (FMWA), has taken a decisive step toward closing the gender digital divide by presenting the National Gender Digital Inclusion Strategy (NGDIS) at the United Nations 69th Session of the Commission on the Status of Women (CSW69). Themed “Digital Harmony: Advancing Gender Inclusion by Empowering Women and Children for a Secure Digital Future,” the high-level event reinforced Nigeria’s commitment to fostering equitable access to digital technology, online safety, and economic empowerment for women and children.

L-R: Esther Eghobamien-Mshelis – President of UN CEDAW, ⁠Iklima Musa – Special Assistant to the Director General of NITDA, ⁠Noimot Salako – Deputy Governor Ogun state, ⁠Maryam Ciroma – former minster of women affairs, ⁠Imaan Sulaiman- Minister of Women Affairs, ⁠Josephine Anenih – former Minister of women affairs and ⁠Dr Maryam Keshinro – Permanent Secretary – Ministry of Women Affairs at the United Nations 69th Session.

Speaking at the event, Iklima Musa Salihu, Special Assistant to the Director General on Strategic Partnerships, presented the strategy, emphasizing NITDA’s role in driving digital transformation and creating opportunities for women and girls to actively participate in the digital economy.

The NGDIS, developed in alignment with Nigeria’s Renewed Hope Agenda and Sustainable Development Goals (SDGs) 5 and 8, seeks to remove barriers to digital inclusion by expanding access to digital skills training, infrastructure, and mentorship opportunities for women and girls.

Kashifu Inuwa Abdullahi, Director General of NITDA as represented by the SA, in his special remarks reaffirmed the Agency’s commitment to ensuring that Nigeria’s digital transformation is inclusive and equitable, highlighting NGDIS as a game-changer in achieving gender parity in the digital space.

He noted that the framework prioritizes digital literacy, entrepreneurship, safety, and gender-responsive policies to accelerate women’s participation in Nigeria’s growing digital economy.

The NGDIS is built on five core pillars that will drive women’s access, participation, and leadership in the digital ecosystem. It seeks to expand digital literacy and skills by ensuring at least 40% female participation in all national training initiatives.

Recognizing the role of women in Nigeria’s innovation and entrepreneurship landscape, the strategy emphasizes access to funding, mentorship, and technical assistance for female-led startups, leveraging the Nigeria Startup Act to increase financial and institutional support for women in the tech ecosystem. With 58% of young women globally experiencing online harassment, the NGDIS prioritizes online safety and cybersecurity awareness.

Speaking at the event, Minister of Women Affairs, Honourable Imaan Sulaiman, FSI, underscored the urgent need for action in tackling gender disparities in digital access.

She revealed alarming statistics that demonstrate the stark reality of the digital divide in Nigeria, highlighting that 68% of Nigerian women do not own smartphones, making it difficult for them to access online services and economic opportunities.

She stressed that this divide extends beyond access, as women and children face significant online risks, including cyber harassment, digital gender-based violence, and exclusion from the rapidly growing tech-driven economy.

She called for the swift implementation of the National Gender Digital Inclusion Strategy (NGDIS) 2024-2027, which seeks to remove the structural barriers that prevent women from fully engaging in the digital economy.

She emphasized the need for strong legal frameworks that would accelerate action in promoting digital literacy, providing safe online spaces, and empowering women to thrive in technology-driven industries.

She reaffirmed that President Bola Ahmed Tinubu’s Renewed Hope Agenda is committed to creating an inclusive digital future where no woman or child is left behind.

She urged all stakeholders to work together to transform digital access and security for women and children, making technology a tool for empowerment rather than exclusion.

As the world embraces the Fourth Industrial Revolution, NITDA in collaboration with stakeholders is taking bold and strategic steps to ensure that women and girls are not only participants but also leaders in the digital transformation journey.

The National Gender Digital Inclusion Strategy is a blueprint for action, providing a clear framework for accelerating digital inclusion, fostering entrepreneurship, and strengthening online safety for Nigerian women and children.


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