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Salesforce Launches Trusted Generative AI for Customers in Slack
- AI-powered search that delivers personalised, intelligent responses to any question: Users can ask a question conversationally and get a concise answer based on relevant Slack messages. Users can find what they need faster, whether they want to learn about a new marketing campaign, get up to speed on company policies, glean insights about past decisions from historical context, or define unfamiliar acronyms.
- Channel recaps that generate key highlights from accessible channels: Users can catch up on unread messages, summarise the last seven days, or set a custom date range to summarise. Users can quickly catch up after time away from work, get up to speed on a new project, or jump in quickly to help resolve time-sensitive issues.
- Thread summaries that catch users up on long conversations: Users can get the gist of a long conversation in one click, and clear sources are included in each summary, allowing users to dive deeper into a highlight. Users can instantly summarise key decisions and next steps from a thread with a lot of back and forth, get up to speed on a customer support ticket, or catch up on a team stand-up to get a bird’s eye view of priorities.
- Easily identify and bring in the right subject matter expert when a customer has a specific question or concern during a deal cycle.
- Summarise an account channel and get the context they need to prepare for a customer meeting more effectively.
- Generate key takeaways from a long discussion about deal progress to help keep the team on track.
- Find answers in past incident channels to uncover potential solutions and apply learnings.
- Get the right information they need so they can quickly get situated and jump in to help find a resolution.
- Recap an incident channel and use it as a starting point to draft a root-cause analysis faster.
Slack’s trusted and secure AI experience: Trust is the number one value at Salesforce, and Slack is committed to building AI products safely, responsibly, and ethically.
- Slack AI runs on Slack’s infrastructure and upholds the same security practices and compliance standards that customers expect.
- Slack AI’s large language models (LLMs) are hosted directly within Slack, ensuring customer data remains in-house and exclusively for that organisation’s use.
- Customer data remains siloed and will not be used to serve other clients, directly or indirectly.
- Slack AI does not use customer data for LLM training purposes.
The future of native generative AI in Slack: More features that help users summarise and prioritise information are on the horizon. Soon, Slack AI will create digests summarising key highlights from channels that users want to stay informed on but may not require immediate attention, enabling them to stay up to speed on what they could otherwise miss while focusing on their top priorities. Additionally, Slack is building a native AI integration with Einstein Copilot, a new conversational AI assistant for Salesforce CRM, that will provide answers to questions directly in Slack that are grounded in trusted customer data.
- “Slack AI is not only a huge productivity boost — it’s easy to use, right where we already work in Slack. Our team loves how quickly they can find answers, which translates to faster decision-making and a greater focus on work that really drives an impact.” – Kate Earle Jensen, Head of Sales and Partnerships, Anthropic
- “During the pilot program, we experienced firsthand the major productivity gains that Slack AI could drive for our business. Slack AI has helped speed up our employees’ work exponentially.” – Zach Hyman, Co-CEO, SpotOn
- “At Perplexity, we’re building the next generation answer engine, applying the most advanced LLMs to make knowledge instant and accessible. Now with Perplexity Push, we’re delivering an enterprise integration that brings AI-powered insights directly into Slack. Teams can easily stay in-the-know on topics they care about where conversations and collaboration already happens.” – Aravind Srinivas, CEO, Perplexity
- “Slack AI helps users unlock the full potential of company knowledge in Slack, all while supporting existing security, privacy, and compliance controls.” — Irwin Lazar, President and Principal Analyst, Metrigy
MoMo PSB has announced a partnership with Leadership Strategy Sustainability Business Innovation (LSSBI) Advisory to enhance financial inclusion and streamline tax payments in Ekiti, Nasarawa, and Rivers states.
This collaboration introduces MoMo as the official payment platform for taxpayers, enabling easy and convenient payments via the USSD code *5229#.
Nigeria CommunicationsWeek report that the partnership aims to boost compliance, drive revenue development, and promote financial autonomy for marginalised communities. Key stakeholders highlighted the significance of this collaboration in closing the financial gap and promoting economic growth.
Read Also: MTN Nigeria takes full control of MoMo bank for $4.6m
With this initiative, MoMo PSB reaffirms its commitment to providing accessible and user-friendly financial services to all Nigerians, particularly the unbanked and underbanked populations.
The launch of the USSD code *5229# demonstrates MoMo PSB’s dedication to expanding financial inclusion and promoting digital payments.
Ekiti State officials lauded the partnership, commenting on the convenience of using the MoMo payment platform, while emphasising its potential to increase tax compliance and benefit local communities.
The collaboration is part of a broader initiative to empower citizens with financial autonomy, encourage saving, and promote responsible money management.
As the rollout begins in Ekiti, Rivers, and Nasarawa, MoMo PSB and LSSBI Advisory aim to expand the initiative nationwide, encouraging other states and private sector partners to explore similar collaborations, leveraging technology to improve access to financial services. This partnership marks a new era in tax payment solutions, prioritising efficiency, inclusivity, and financial empowerment for all Nigerians.
MoMo PSB, established in May 2022 as the fintech division of MTN, continues to focus on delivering user-friendly, accessible, and affordable financial services to both new and existing customers across Nigeria.
Globacom has unveiled a new device acquisition scheme to enable Nigerians own smartphones and pay conveniently over several months. The scheme is dubbed: “Buy Now, Pay Small Small” and is available in Gloworld shops across the country.
The scheme aims to bridge the digital divide by enabling individuals and businesses have access to the latest smartphones and devices more conveniently. This, Globacom claims, will make customers more connected and more productive.
A press statement released by Globacom explained that it is offering flexible payment options to its customers so they can acquire devices of their choice and spread the cost of these new devices over several months through instalment payments that is manageable for them.
The scheme has a wide range of smartphones and other smart devices from top brands that customers can chose from.
This device financing is available to all new and existing Glo customers who can avail the benefits of the programme when purchasing new devices from Gloworld stores across Nigeria.
Moreover, customers can choose from various payment plans to suit their budget, with tenures of up to six months and special interest rates on all flagship devices.
Globacom said customers who purchase devices under the programme will also be given a data bonus of 18GB for six months, adding that it is focused on customer satisfaction, through ensuring a convenient system of smartphone acquisition for Nigerians.
Starlink Week at Konga, an exceptional opportunity to acquire reliable satellite internet at a significantly discounted price, ends tomorrow, Saturday, August 31, 2024.
Nigeria CommunicationsWeek gathered that customers now have chance to secure a Starlink kit at an exceptional price and experience the transformative power of high-speed internet.
Throughout the week, Konga has been dedicated to making Starlink’s cutting-edge technology more accessible to Nigerians.
Read Also: Konga Announces Starlink Week: An Opportunity To Own High Speed Internet Kit
The e-commerce giant offered Starlink kits and accessories at reduced prices, along with perks that have made this offer hard to resist.
In addition to the unmatched prices, Konga included free nationwide delivery to ensure that customers from every corner of Nigeria benefited from this offer.
Konga also provided free same-day delivery in major cities like Lagos, Abuja, and Port Harcourt, ensuring that customers can start enjoying their Starlink experience almost immediately.
As Starlink Week draws to a close, this is the final call for those who still need to take advantage of this limited-time offer.
The discounted prices, combined with the exceptional delivery options, represent a rare opportunity to invest in a technology that has revolutionized internet accessibility across the globe.
Konga’s Starlink Week has been more than just a promotional event; it has been a gateway to connectivity, offering Nigerians a reliable solution to their internet needs.
Starlink provides the service you need to stay connected wherever you are in Nigeria.
Take advantage of this exclusive opportunity. Visit Konga.com today or walk into any of Konga’s retail stores to secure your Starlink kit before the campaign ends.
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