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Salesforce Launches Trusted Generative AI for Customers in Slack

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Salesforce today announced the rollout of Slack AI, a trusted and intuitive generative AI experience available natively in Slack, where work happens. Customers can easily tap into the collective knowledge shared in Slack through guided experiences for AI-powered search, channel recaps, thread summaries, and soon, a digests feature. These capabilities will enable customers to find answers, distill knowledge, and spark ideas faster.
Why it matters: Nearly half of digital workers struggle to find the information they need to efficiently do their jobs, according to Gartner. This, paired with an increasing number of tools and ways to exchange ideas, adds to workers’ cognitive load and makes it difficult to catch up quickly and feel on top of the work day. AI holds enormous potential to make internal knowledge more contextual, relevant, and easier to find and prioritise.
The Slack CEO perspective: “For the past decade, Slack has revolutionised the way we work, bringing people, apps, and systems together in one place,” said Denise Dresser, CEO of Slack. “With Slack AI, we’re excited to take this transformation to the next level. These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth. In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity.”
Innovation in action: Starting today, Slack AI’s search and summarisation capabilities can help customers easily find and consume large volumes of information quickly. These features are trustworthy, easy to use, and require no training. Users initiate them through guided, contextual interactions, ensuring they don’t have to learn brand new skills to enjoy the benefits. And each output is secure, cited, and personalised to the user. With Slack AI, customers can access:

  • AI-powered search that delivers personalised, intelligent responses to any question: Users can ask a question conversationally and get a concise answer based on relevant Slack messages. Users can find what they need faster, whether they want to learn about a new marketing campaign, get up to speed on company policies, glean insights about past decisions from historical context, or define unfamiliar acronyms.
  • Channel recaps that generate key highlights from accessible channels: Users can catch up on unread messages, summarise the last seven days, or set a custom date range to summarise. Users can quickly catch up after time away from work, get up to speed on a new project, or jump in quickly to help resolve time-sensitive issues.
  • Thread summaries that catch users up on long conversations: Users can get the gist of a long conversation in one click, and clear sources are included in each summary, allowing users to dive deeper into a highlight. Users can instantly summarise key decisions and next steps from a thread with a lot of back and forth, get up to speed on a customer support ticket, or catch up on a team stand-up to get a bird’s eye view of priorities.
Sales spotlight: Sales teams are under pressure to streamline their operations and maximize team effectiveness. With Slack AI, sales reps can”
  • Easily identify and bring in the right subject matter expert when a customer has a specific question or concern during a deal cycle.
  • Summarise an account channel and get the context they need to prepare for a customer meeting more effectively.
  • Generate key takeaways from a long discussion about deal progress to help keep the team on track.
Engineering spotlight: The incident management process can be time consuming and complex. With Slack AI, engineering teams can:
  • Find answers in past incident channels to uncover potential solutions and apply learnings.
  • Get the right information they need so they can quickly get situated and jump in to help find a resolution.
  • Recap an incident channel and use it as a starting point to draft a root-cause analysis faster.

Slack’s trusted and secure AI experience: Trust is the number one value at Salesforce, and Slack is committed to building AI products safely, responsibly, and ethically.

  • Slack AI runs on Slack’s infrastructure and upholds the same security practices and compliance standards that customers expect.
  • Slack AI’s large language models (LLMs) are hosted directly within Slack, ensuring customer data remains in-house and exclusively for that organisation’s use.
  • Customer data remains siloed and will not be used to serve other clients, directly or indirectly.
  • Slack AI does not use customer data for LLM training purposes.

The future of native generative AI in Slack: More features that help users summarise and prioritise information are on the horizon. Soon, Slack AI will create digests summarising key highlights from channels that users want to stay informed on but may not require immediate attention, enabling them to stay up to speed on what they could otherwise miss while focusing on their top priorities. Additionally, Slack is building a native AI integration with Einstein Copilot, a new conversational AI assistant for Salesforce CRM, that will provide answers to questions directly in Slack that are grounded in trusted customer data.

These new search and summarisation features are just the beginning of how Slack will enable people to work smarter and faster. In the future, Slack will be the command center for work and the conversational interface for generative AI.
Slack’s AI-ready platform: In addition to these native AI capabilities, partners are bringing additional AI functionality into their Slack apps. Available today, upgraded AI-powered apps from Slack’s partner ecosystem allow users to ask PagerDuty Copilot for help resolving incidents, automatically summarise Notion documents in link previews, and more. And coming soon, a brand new AI integration with Perplexity will allow users to subscribe to AI-powered insights and pipe them into Slack.
What they’re saying:

  • “Slack AI is not only a huge productivity boost — it’s easy to use, right where we already work in Slack. Our team loves how quickly they can find answers, which translates to faster decision-making and a greater focus on work that really drives an impact.” – Kate Earle Jensen, Head of Sales and Partnerships, Anthropic
  • “During the pilot program, we experienced firsthand the major productivity gains that Slack AI could drive for our business. Slack AI has helped speed up our employees’ work exponentially.” – Zach Hyman, Co-CEO, SpotOn
  • “At Perplexity, we’re building the next generation answer engine, applying the most advanced LLMs to make knowledge instant and accessible. Now with Perplexity Push, we’re delivering an enterprise integration that brings AI-powered insights directly into Slack. Teams can easily stay in-the-know on topics they care about where conversations and collaboration already happens.” – Aravind Srinivas, CEO, Perplexity
  • “Slack AI helps users unlock the full potential of company knowledge in Slack, all while supporting existing security, privacy, and compliance controls.” — Irwin Lazar, President and Principal Analyst, Metrigy

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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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OpenAI in Talks to Offer U.S. Government 5% Stake Amid AI Scrutiny

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OpenAI, the developer of ChatGPT, is reportedly in discussions to offer the U.S. government a five per cent equity stake in the company as part of efforts to address growing political and regulatory scrutiny surrounding artificial intelligence (AI).

OpenAI in Talks to Offer U.S. Government 5% Stake Amid AI Scrutiny

According to a report by the Financial Times, the proposal is still at an early stage and would see other leading American AI companies consider similar arrangements to allow the public to benefit from the industry’s rapid growth.

OpenAI Chief Executive Officer, Sam Altman, was quoted as saying that public ownership would enable citizens to share in the economic benefits generated by AI while helping to build public trust in the technology.

Based on OpenAI’s March funding round, which valued the company at about 852 billion dollars, a five per cent stake would be worth approximately 42.6 billion dollars.

The report said the proposal comes amid increasing concerns over AI’s impact on jobs, national security and the concentration of wealth within a handful of technology companies.

Last month, U.S. President Donald Trump said his administration was exploring ways to ensure Americans benefit directly from the country’s leadership in artificial intelligence, including the possibility of government equity stakes in AI companies.

Under the reported proposal, OpenAI executives suggested that major AI firms could allocate five per cent of their equity to a public investment vehicle modelled after the Alaska Permanent Fund, which invests state oil revenues and distributes returns for public benefit.

The discussions are also taking place as OpenAI and rival AI company Anthropic prepare for potential stock market listings that would allow public investment in their businesses.

According to the report, implementation of such an arrangement could require approval by the U.S. Congress, while it remains unclear whether other AI companies would support the proposal.

OpenAI had previously advocated the creation of a “public wealth fund” that would give every citizen a stake in AI-driven economic growth, regardless of whether they participate in financial markets.

The proposal comes as the Trump administration intensifies oversight of advanced AI technologies while promoting U.S. leadership in the rapidly expanding sector.


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Beyond Capital: AI, RegTech to Define Nigeria’s Banking Future – NITDA DG

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Kashifu Inuwa,  director general of the National Information Technology Development Agency (NITDA), has said the next phase of growth for Nigeria’s banking sector will be driven less by capital accumulation and more by the ability of financial institutions to build digital trust through artificial intelligence (AI), regulatory technology (RegTech) and cyber resilience.

Beyond Capital: AI, RegTech to Define Nigeria's Banking Future – NITDA DG

From left: Wole Famurewa, Ayotunde Coker, Managing Director, Rack Centre; the Director General of the National Information Technology Development Agency (NITDA), Kashifu Inuwa; Prof. Olayinka David West of Lagos Business School; and Femi Osinubi, Africa Advisory Leader, PwC, during the panel session, “The Efficiency Frontier – AI, RegTech and Cyber Resilience,” at the Future of Banking Nigeria Summit organised by CNBC Africa in Lagos.

Speaking during a panel session titled “The Efficiency Frontier – AI, RegTech and Cyber Resilience” at the Future of Banking Nigeria Summit organised by CNBC Africa in Lagos, Inuwa argued that while Nigeria’s banking industry has successfully weathered major reforms over the past two decades, the emerging threats confronting the sector require a different approach.

He noted that the industry has repeatedly demonstrated resilience through landmark milestones such as the 2005 banking consolidation, the 2009 banking reforms and the ongoing recapitalisation exercise. According to him, the priority has now shifted from simply raising capital to ensuring that such capital is protected and sustained in an increasingly digital economy.

“Today’s question is no longer whether we can raise capital, but whether we can protect, preserve and grow that capital in the digital era. Trust has become the foundation of modern banking, and that trust must be built on resilient digital infrastructure and effective regulation,” he said.

Inuwa observed that digital channels have become the primary point of interaction between banks and customers, making technology resilience, cybersecurity and uninterrupted service delivery essential to maintaining public confidence in the financial system.

He described artificial intelligence as a strategic tool capable of transforming banking operations by improving productivity, strengthening decision-making, boosting revenue and delivering personalised financial services that reflect the expectations of digitally connected customers.

The DG also highlighted the growing importance of regulatory technology, saying its adoption can simplify compliance, lower operational costs, improve transparency and strengthen governance across financial institutions.

According to him, effective regulation must evolve alongside innovation. He explained that NITDA combines formal regulatory instruments with collaborative, innovation-friendly approaches that allow emerging technologies to develop while regulators establish appropriate standards and safeguards.

“Technology evolves much faster than traditional regulation. Regulators must work closely with innovators to create enabling frameworks that encourage innovation while protecting consumers and maintaining market confidence,” he said.

Using Nigeria’s thriving fintech ecosystem as an example, Inuwa said technology has fundamentally changed the delivery of financial services by enabling customers to open accounts, access banking products and carry out transactions remotely without visiting physical branches.

He further called for closer collaboration among regulators to improve access to finance for Small and Medium-sized Enterprises (SMEs). He explained that AI-powered credit assessment and digital financial management tools can help financial institutions better understand business performance, reduce lending risks and expand credit to underserved enterprises.

On responsible AI adoption, Inuwa disclosed that NITDA’s National Artificial Intelligence Strategy provides a framework for deploying AI across critical sectors in partnership with sector regulators, including the Central Bank of Nigeria (CBN) for financial services.

He added that the Agency is also developing National Standards for Sovereign Cloud infrastructure and data classification to strengthen Nigeria’s digital sovereignty and ensure that sensitive national and financial data remain adequately protected.

Inuwa concluded that deeper collaboration among regulators, technology innovators and financial institutions will be critical to building a secure, resilient and globally competitive financial ecosystem that supports sustainable economic growth.


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India Asks Meta to Suspend WhatsApp Username Rollout over Fraud Concerns

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Indian government has asked Meta Platforms to suspend the rollout of WhatsApp’s proposed username feature in the country over fears that it could fuel online fraud, impersonation and phishing attacks.

India Asks Meta to Suspend WhatsApp Username Rollout over Fraud Concerns

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The directive, issued by the Ministry of Electronics and Information Technology (MeitY), comes days after WhatsApp announced plans to introduce usernames globally, allowing users to connect without sharing their phone numbers in a move aimed at enhancing privacy.

India, WhatsApp’s largest market with more than 500 million users, expressed concern that the feature could make it easier for cybercriminals to impersonate individuals and organisations, particularly among users with limited digital literacy.

According to media reports, the ministry, in a letter to Meta, warned that the feature could increase incidents of online fraud, phishing, digital arrest scams and identity theft.

A senior government official was quoted as saying that malicious actors could claim usernames resembling those of legitimate individuals and use them to deceive unsuspecting users.

The ministry has reportedly asked Meta not to launch the feature in India until consultations with the government are concluded and the company provides satisfactory explanations on the safeguards built into the system. Authorities have also asked WhatsApp to respond to the concerns within three days.

Responding to the concerns, Meta said the username feature had not yet gone live in India and stressed that multiple security measures had been incorporated to prevent abuse.

The company said usernames for high-profile public figures and verified organisations had already been reserved to prevent impersonation.

Meta added that users would still require a phone number to register for WhatsApp and that the platform had introduced several layers of protection, including limits on messaging unknown users, restrictions on repeated attempts to guess usernames, and systems to detect and remove impersonation and scam-related activities.

The latest development comes as India intensifies efforts to combat cybercrime amid a sharp rise in digital fraud cases across the country.

Government data indicate that financial losses from cyber fraud have risen significantly in recent years, prompting closer scrutiny of digital platforms and their security features.


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