Connect with us

Telecom

Salesforce Launches Trusted Generative AI for Customers in Slack

Published

on

Kindly share this post

Salesforce today announced the rollout of Slack AI, a trusted and intuitive generative AI experience available natively in Slack, where work happens. Customers can easily tap into the collective knowledge shared in Slack through guided experiences for AI-powered search, channel recaps, thread summaries, and soon, a digests feature. These capabilities will enable customers to find answers, distill knowledge, and spark ideas faster.
Why it matters: Nearly half of digital workers struggle to find the information they need to efficiently do their jobs, according to Gartner. This, paired with an increasing number of tools and ways to exchange ideas, adds to workers’ cognitive load and makes it difficult to catch up quickly and feel on top of the work day. AI holds enormous potential to make internal knowledge more contextual, relevant, and easier to find and prioritise.
The Slack CEO perspective: “For the past decade, Slack has revolutionised the way we work, bringing people, apps, and systems together in one place,” said Denise Dresser, CEO of Slack. “With Slack AI, we’re excited to take this transformation to the next level. These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth. In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity.”
Innovation in action: Starting today, Slack AI’s search and summarisation capabilities can help customers easily find and consume large volumes of information quickly. These features are trustworthy, easy to use, and require no training. Users initiate them through guided, contextual interactions, ensuring they don’t have to learn brand new skills to enjoy the benefits. And each output is secure, cited, and personalised to the user. With Slack AI, customers can access:

  • AI-powered search that delivers personalised, intelligent responses to any question: Users can ask a question conversationally and get a concise answer based on relevant Slack messages. Users can find what they need faster, whether they want to learn about a new marketing campaign, get up to speed on company policies, glean insights about past decisions from historical context, or define unfamiliar acronyms.
  • Channel recaps that generate key highlights from accessible channels: Users can catch up on unread messages, summarise the last seven days, or set a custom date range to summarise. Users can quickly catch up after time away from work, get up to speed on a new project, or jump in quickly to help resolve time-sensitive issues.
  • Thread summaries that catch users up on long conversations: Users can get the gist of a long conversation in one click, and clear sources are included in each summary, allowing users to dive deeper into a highlight. Users can instantly summarise key decisions and next steps from a thread with a lot of back and forth, get up to speed on a customer support ticket, or catch up on a team stand-up to get a bird’s eye view of priorities.
Sales spotlight: Sales teams are under pressure to streamline their operations and maximize team effectiveness. With Slack AI, sales reps can”
  • Easily identify and bring in the right subject matter expert when a customer has a specific question or concern during a deal cycle.
  • Summarise an account channel and get the context they need to prepare for a customer meeting more effectively.
  • Generate key takeaways from a long discussion about deal progress to help keep the team on track.
Engineering spotlight: The incident management process can be time consuming and complex. With Slack AI, engineering teams can:
  • Find answers in past incident channels to uncover potential solutions and apply learnings.
  • Get the right information they need so they can quickly get situated and jump in to help find a resolution.
  • Recap an incident channel and use it as a starting point to draft a root-cause analysis faster.

Slack’s trusted and secure AI experience: Trust is the number one value at Salesforce, and Slack is committed to building AI products safely, responsibly, and ethically.

  • Slack AI runs on Slack’s infrastructure and upholds the same security practices and compliance standards that customers expect.
  • Slack AI’s large language models (LLMs) are hosted directly within Slack, ensuring customer data remains in-house and exclusively for that organisation’s use.
  • Customer data remains siloed and will not be used to serve other clients, directly or indirectly.
  • Slack AI does not use customer data for LLM training purposes.

The future of native generative AI in Slack: More features that help users summarise and prioritise information are on the horizon. Soon, Slack AI will create digests summarising key highlights from channels that users want to stay informed on but may not require immediate attention, enabling them to stay up to speed on what they could otherwise miss while focusing on their top priorities. Additionally, Slack is building a native AI integration with Einstein Copilot, a new conversational AI assistant for Salesforce CRM, that will provide answers to questions directly in Slack that are grounded in trusted customer data.

These new search and summarisation features are just the beginning of how Slack will enable people to work smarter and faster. In the future, Slack will be the command center for work and the conversational interface for generative AI.
Slack’s AI-ready platform: In addition to these native AI capabilities, partners are bringing additional AI functionality into their Slack apps. Available today, upgraded AI-powered apps from Slack’s partner ecosystem allow users to ask PagerDuty Copilot for help resolving incidents, automatically summarise Notion documents in link previews, and more. And coming soon, a brand new AI integration with Perplexity will allow users to subscribe to AI-powered insights and pipe them into Slack.
What they’re saying:

  • “Slack AI is not only a huge productivity boost — it’s easy to use, right where we already work in Slack. Our team loves how quickly they can find answers, which translates to faster decision-making and a greater focus on work that really drives an impact.” – Kate Earle Jensen, Head of Sales and Partnerships, Anthropic
  • “During the pilot program, we experienced firsthand the major productivity gains that Slack AI could drive for our business. Slack AI has helped speed up our employees’ work exponentially.” – Zach Hyman, Co-CEO, SpotOn
  • “At Perplexity, we’re building the next generation answer engine, applying the most advanced LLMs to make knowledge instant and accessible. Now with Perplexity Push, we’re delivering an enterprise integration that brings AI-powered insights directly into Slack. Teams can easily stay in-the-know on topics they care about where conversations and collaboration already happens.” – Aravind Srinivas, CEO, Perplexity
  • “Slack AI helps users unlock the full potential of company knowledge in Slack, all while supporting existing security, privacy, and compliance controls.” — Irwin Lazar, President and Principal Analyst, Metrigy

Kindly share this post

Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

Telecom

Alleged Debt: Court Freezes Accounts of Swift Networks

Published

on

Kindly share this post

A Federal High Court sitting in Lagos has granted Union Bank Plc. an interim order of Injunction restraining Swift Networks Limited and its agents from accessing funds and assets in all banks pending the determination of a Motion on Notice in an alleged debt recovery suit.

According to a certified true copy of the order, it was issued by the court on June 19, 2024, based on the application filed on June 11, 2024, and after hearing Gbenga Akinde Counsel for the Plaintiff/Applicant, Union Bank, moves a motion ex-parte.

Union Bank listed Swift Networks and its Managing Director Charles Anudu as the Defendants/Respondents in the suit marked FHC/L/CS/1010/2024.

Following Union Bank’s latest application, Justice Bogoro restrained the Defendants, their Directors, Staff, Management and Agents from tampering with, operating, withdrawing from, and/or dealing with the Defendants’ funds (whether held directly or by proxy) in any bank and/or financial institution within Nigeria pending the hearing and determination of the Motion on Notice.

The judge also directed all Banks/Financial Institutions harbouring the defendants’ accounts to depose on oath and furnish the plaintiff or its firm of solicitors, the details of the credit outstanding in the defendants’ account within seven days of receipt of the order.


Kindly share this post
Continue Reading

Telecom

Layer3 Implements World-Class Upgrade for WACREN Cloud Infrastructure

Published

on

Kindly share this post

Layer3 has announced the successful implementation of a state-of-the-art private cloud infrastructure for the West and Central African Research and Education Network (WACREN). This pivotal project, hosted in Nigeria, is supported by the AfricaConnect3 project, co-funded by the European Commission.

Layer3 was selected for this prestigious project after an international bidding and tendering process. The newly established private cloud infrastructure will serve universities, research and education networks across the region, providing a robust, secure, and scalable platform designed to meet the unique needs of the academic and research community.

Key features of the cloud infrastructure include its high performance and scalability, engineered to handle large-scale data and computational needs, ensuring seamless scalability as demand increases. The platform also incorporates cutting-edge security protocols to ensure high-level data protection and integrity.

Other features in this state-of-the-art infrastructure include:

  • Reliability and Redundancy: Equipped with multiple layers of redundancy and failover mechanisms to guarantee high availability and minimal downtime.
  • Customizable Solutions: Offers tailored services adaptable to specific institutional requirements, supporting a diverse range of academic and research activities.
  • Ease of Integration: Facilitates seamless integration with existing IT environments and other cloud services, enhancing operational efficiency.

This world-class private cloud infrastructure is a significant milestone for the educational and research sector in West and Central Africa. By providing a dedicated and sophisticated cloud environment, the project will:

  • enhance research capabilities as researchers and educators will have access to powerful computational resources and collaborative tools, to facilitate groundbreaking research and innovation that will ultimately lead to development in the region
  • improve educational outcomes as universities can leverage the cloud platform to offer more dynamic and interactive learning experiences.
  • boost regional collaboration: The cloud infrastructure will enable regional research collaboration as researchers in different institutions in different countries can work on joint research projects and educational programs.
  • drive digital transformation: By adopting cutting-edge cloud technology, institutions can accelerate their digital transformation journeys and stay competitive in the global education landscape.

“We are honored to have been selected by WACREN and the AfricaConnect3 project for this transformative initiative. Our team is excited to have delivered this world-class cloud infrastructure that will empower the educational and research community in West and Central Africa, driving innovation and excellence. This project underscores our commitment to providing top-tier IT solutions that support academic and research excellence.” said Layer3 CEO, Oyaje Idoko.

According to WACREN CEO, Dr. Boubakar Barry, “This WACREN Cloud upgrade marks a significant step forward for us as it will enhance our capacity to serve national research and education networks (NRENs) and their communities across our region.

“We will leverage the capabilities of this new cluster to drive our suite of community-driven platforms and services.  We look forward to the tremendous impact the expanded infrastructure will have on fostering research and innovation excellence across West and Central Africa.”

For more information about Layer3 and its services, please visit www.layer3.ng.

Layer3 is a leading IT and cloud solutions provider in Nigeria, specialized in delivering innovative technology solutions that drive business growth and efficiency. With a focus on quality and customer satisfaction, Layer3 offers a comprehensive range of services, including cloud computing, cybersecurity, AI-driven network solutions, and managed services.


Kindly share this post
Continue Reading

Telecom

NITDA, FCT-UBEB, Collaborate To Foster Digital Literacy In Schools

Published

on

Kindly share this post

In a significant development in Nigeria’s educational sector aimed at boosting digital literacy among school children, the National Information Technology Development Agency (NITDA), is set to collaborate with the Federal Capital Territory Universal Basic Educational Board (FCT-UBEB) towards revolutionising the way young Nigerians engage with technology and equipping them with necessary skills to thrive in an increasingly digital world.

NITDA

The forgoing information is contained in a press statement e-signed by the Head of Corporate Affairs and External Relations at NITDA, Hajia Hadiza Umar.

As per the statement, the Director-General of NITDA, Mallam Kashifu Inuwa Abdullahi , made this known when he hosted a delegation from the Head-to-Head Debate Committee of FCT UBEB led by its Ag. Executive Chairman, Dr Alhassan Sule, at the Agency’s corporate headquarters in Abuja to discuss possible areas of collaboration.

Mallam Abdullahi , who was represented by the agency’s Director of the Information Technology Infrastructure Solutions (ITIS) department, Oladejo Olawumi, stated that the collaboration aligned with a pillar of NITDA’s Strategic Roadmap and Action Plan (SRAP 2.0) 2024-2027 which was to Foster Digital Literacy and Cultivate Talents.

While stating that the pillar was key to the proposed educational board’s debate competition, the NITDA DG emphasised the importance of integrating technology into education to capture the interest and potential of young people.

“Children today, often referred to as digital natives, intuitively use technology and unlike us, who are digital migrants, these children seamlessly adapt to new gadgets and platforms. Therefore, it is essential to embed digital knowledge in their learning environment,” he noted.

Abdullahi disclosed that the agency had been providing infrastructure and resources to facilitate educational transformation as well as digital learning centres across all states of the country.

He added that the Digital Literacy for All programme was a national initiative of the agency which was designed to extend digital education resources to all corners of the country and urged the visitors to key into the programme while he asserted that it would be instrumental in enhancing digital literacy skills among students and out-of-school children alike.

Highlighting the agency’s focus on emerging technologies, Abdullahi stated that extensive research and development were being conducted in areas of Artificial Intelligence (AI) and Robotics which were pivotal for future skill sets.

While referring to a recent collaboration between the agency and the Abuja Enterprise Agency on a Robotics competition organised for secondary schools in Abuja to spur interest in Robotics and technology among students, he said “I think we can work together in this area and make sure that Robotics interest is geared up among the youth.”

Elaborating on the Agency’s ongoing initiatives toward achieving 70 per cent digital literacy in the country by 2027, he further disclosed that the agency was working to integrate digital literacy into the national educational curriculum and providing hands-on experience with technologies like AI and Robotics.

While stressing the importance of addressing the needs of out-of-school children, he mentioned “We are developing programmes in partnership with various stakeholders to attract these children through incentives like school feeding, coupled with digital literacy and other educational training.”

Abdullahi noted that the multifaceted approach would ensure that children were not only fed but also equipped with essential digital skills that would pave the way for a more inclusive and technologically proficient future.

In his earlier remark, Dr Sule commended the agency for their various strategic initiatives to ensure a sustainable digitally transformed economy in the country.

While stating that the head-to-head committee was saddled with the responsibility of conducting the FCT Basic Schools debate competition, he noted that 900 students in the FCT would contest in a debate.

Sule said that finalists from the competition would be moved to a reality house which will be aired live on different media platforms where they would be trained on AI and Robotics.


Kindly share this post
Continue Reading

Trending