Connect with us

Broadcasting

Trusted AI Needs a Human at the Helm

Published

on

Kindly share this post

By Linda Saunders, Salesforce Director, Solution Engineering Africa

AI promises to make our jobs easier, our work more productive, and our businesses more valuable. In fact, new research from Slack finds that 80% of employees using generative AI tools are experiencing a boost in productivity — and that’s just the beginning.

And, with the introduction of AI assistants — including Salesforce’s own Einstein Copilot — the potential for businesses is only growing. AI assistants can already answer questions, generate content, and dynamically automate actions. And someday, these assistants will become digital sales and service agents, anticipating our needs and operating on our behalf.

But with each new AI advancement comes new ethical concerns. It’s one thing if an AI assistant offers a bad product recommendation, but if it takes misguided actions on real-world concerns like personal finances or medical information — the stakes suddenly become much higher.

As we enter this new era of human-AI interaction, how can we harness the power of AI without opening ourselves up to dangerous risks?

Keeping a human at the helm

The AI revolution is an evolution. We’re taking quantum leaps forward every day, but we can’t always explain why AI does the things that it does — or eliminate every instance of inaccuracy, toxicity, or misinformation.

For these reasons, it’s important that we keep humans firmly in control of AI systems. But as AI becomes more and more sophisticated, it can be hard to figure out how to layer in that human touch. We’ve all heard of keeping “humans in the loop,” but with this new generation of AI, it’s sometimes just not realistic for us to engage in every AI interaction or review every AI-generated output.

That’s why, at Salesforce, we believe trusted AI needs a human at the helm. Instead of asking humans to intervene in every individual AI interaction, we’re designing more powerful, system-wide controls that put humans at the helm of AI outcomes and enable them to focus on the high-judgement items that most need their attention. In other words, humans aren’t always rowing the boat — but we’re very much steering the ship.

And with a human at the helm, we can design AI systems that leverage the best of human and machine intelligence. For example, we can unlock incredible efficiencies by tasking AI to review and summarise millions of customer profiles. And at the same time, we can build trust by empowering humans to lean in and use their judgement in ways that AI can’t.

Making AI a copilot, not an autopilot

There’s a reason this generation of AI products are called copilots and not autopilots. As AI becomes more powerful and autonomous — making decisions and taking actions on individuals’ behalf — keeping a human at the helm becomes even more important. By combining the capabilities of AI with the strength of human judgement, we can make AI more effective and trustworthy.

Here are three ways we’re keeping humans at the helm of Salesforce AI:

  • Prompt Builder Helps Us Automate in Authentic Ways: Prompts, or the instructions we send to generative AI models, are very powerful. A single, human-generated prompt can help guide millions of trusted outputs — but only if it’s constructed thoughtfully. With our newly announced Prompt Builder, we’re helping customers craft effective prompts by seeing the likely output in near real time to help ensure they get the AI outcome they want. We’ve also added different edit modes within Prompt Builder that allow users to tune and revise their prompts so they provide more helpful, accurate, and relevant results.

  • Audit Trails Help Us Spot What We’ve Missed: Our Einstein Trust Layer offers a robust audit trail that allows customers to assess AI’s track record and pinpoint where their AI assistant may have gone wrong — but also where AI went right. These features help identify issues across large datasets that humans might not spot; and can empower us to use our judgement to make adjustments based on the needs of our organisation. For example, Audit Trail can alert us when an AI tool’s outputs are flagged as “thumbs down” a certain number of times — a sign that the AI-generated outputs might not be meeting the business’ goals. And by aggregating implicit feedback signals, like how often users edit an output before using it, Audit Trail can give us a bird’s eye view of our systems, allowing us to identify trends and take action.

  • Data Controls Help Us Better Guard Our Data: AI is nothing without data. That’s why we’ve designed robust controls in Data Cloud — our fast-growing platform that helps bring siloed customer data together in one place — to help businesses securely action their data. Data Cloud features help organizations harness data for AI-powered insights and intelligence, while longstanding Salesforce core data controls like permission sets, access controls, and data classification metadata fields empower humans and AI models alike to protect and manage sensitive data.

Pioneering a new approach for the AI era

As the AI era continues to unfold, it’s critical that both humans and technology evolve along with it. The AI revolution is not just about technological innovation — it’s also about empowering humans to sit successfully at the helm of AI and use it in ways that are trustworthy and effective.

Our approach is evolving, and we are committed to continued research, learning, and multi-stakeholder collaboration on this topic. But with a human at the helm, we believe we can combine the best of human and machine intelligence for this new AI era — leaning into AI’s capabilities and freeing up humans to do what they do best: be creative, exercise their judgement, and connect more deeply with one another.

With AI and humans working together, we can create more productive businesses, more empowered employees, and ultimately, more trustworthy AI.


Kindly share this post

Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

Broadcasting

Nigeria’s Public Debt Now N121trn – DMO

Published

on

Kindly share this post

Debt Management Office (DMO) says Nigeria’s total public debt has reached N121.67 trillion within three months.

DMO.jpg

The Cable reports that this figure represents an increase of N24.33 trillion or 24.99 percent from the N97.34 trillion as of December 2023.

Nigeria’s public debt profile consists of the federal and subnational governments’ domestic and external debt stocks — the 36 states and the federal capital territory (FCT).

According to the DMO, the increase was primarily due to new domestic borrowing by the federal government to partly fund the deficit in the 2024 budget as well as disbursements by multilateral and bilateral lenders.

“Total domestic debt was N65.65 trillion (USD46.29 billion) while total external debt was N56.02 trillion (USD42.12 billion). Excluding naira exchange rate movements in Q1 2024, only the domestic debt component of total public debt grew from N59.12 trillion on December 31, 2023, to N65.65 trillion on March 31, 2024.

“The increase was from new borrowing to part-finance the 2024 Budget deficit and securitization of a portion of the N7.3 trillion Ways and Means Advances at the Central Bank of Nigeria.

Whilst borrowing, as provided in the 2024 Appropriation Act, will continue, we expect improvements in the government’s revenue to enhance debt sustainability.”

On June 13, the Minister of Finance and Coordinating Minister of the Economy, Wale Edun, announced the approval of two major “financial support packages” by the World Bank — valued at $2.25 billion. In May, the Bureau of Public Enterprises (BPE) said the federal government has secured a $500m World Bank loan to boost electricity distribution in the country.

Prior to this, the federal government had received $750 million from the World Bank for humanitarian and social reforms and $1.5 billion for its economic stabilisation plan.


Kindly share this post
Continue Reading

Broadcasting

Icasa Orders Shutdown of StarSat, StarTimes SA Arm over License Controversy

Published

on

Kindly share this post

Independent Communications Authority of South Africa (Icasa) has declined to renew the license of On Digital Media, the operator behind StarSat, the South African branch of StarTimes Media.

Icasa Orders Shutdown of StarSat, StarTimes SA Arm over License Controversy

The decision, communicated in a letter to On Digital Media, mandates the company to cease operations by September 18, 2024, leaving the reasons for this decision and the steps required to secure a new license unclear.

Despite the shutdown order, Debbie Wu, CEO,  StarSat assured that the company will not be closing its operations anytime soon and is actively liaising with Icasa to find a resolution.

“We can assure you and the public that On Digital Media/StarSat will not be closing its operations anytime soon” Debbie Wu, CEO, On Digital Media.

“There’s been no notice to staff and StarTimes is still selling StarSat decoders to new customers,” an insider told TVwithThinus.

Reports that Icasa hadn’t renewed StarSat’s licence surfaced in early June 2024.

Icasa claimed it had sent a letter in mid-March to Wu and Ronald Reddy, general manager for legal, risk, and compliance, On Digital Media indicating it may issue a statement to inform subscribers, content providers, and financial stakeholders about the shutdown.

“Take note that Icasa may publish a notice on its website and/or in the Government Gazette advising affected subscribers, content providers and stakeholders about the winding up of ODM’s broadcasting services“, the regulator said.

Icasa clarified that it does not have the mandate to consider transfer or renewal applications for expired licenses and instructed On Digital Media to share its plan for notifying subscribers, content providers and stakeholders about the service cessation.

Wu stated that the company is exploring all regulatory and legal issues surrounding its licensing and reiterated that StarSat will continue its operations for the foreseeable future.

“Should such an event materialise, which we doubt will happen, we will respect our obligation in terms of the law to notify all interested parties,” Debbie Wu said, according to TVwithThinus.

 


Kindly share this post
Continue Reading

Broadcasting

Climate Action Africa Reinforces Africa’s Urgency for Climate Change @CAAF24 Event in Lagos

Published

on

Kindly share this post

Climate Action Africa Forum 24 (CAAF24) held in Lagos, Nigeria marked a pivotal moment in the global effort to address climate change, organized by Climate Action Africa (CAA), a leading environmental advocate in Africa. CAAF24 aims to galvanize action and underscore the urgent need for climate action across industries and communities across Africa.

The event, held at the prestigious Landmark Center, brought together a diverse array of stakeholders including government officials, business leaders, academics, civil society representatives and the media.

The theme of this year’s forum, “Green Economies, Brighter Futures,” highlights the imperative for immediate and collective action in mitigating the effects of climate change in Africa and achieving global sustainability goals.

“CAAF24 serves as a critical platform for dialogue and collaboration,” said Grace Oluchi Mbah, Co-Founder and Executive Director of CAA.

“With the event, we aim to increase education and awareness on climate change, showcase innovations and projects driving Africa to a sustainable future, and more actively contribute to the expansion of Africa’s green economy.”

The program featured addresses from Her Excellency, Madame Ramatoulaye Diallo Ndiaye, Former Minister of Culture Mali and Founder and CEO of the Great Green Wall of Africa (GGWoA) Foundation who was the special keynote speaker.

There were breakout sessions for panel discussions and workshops that focused on key issues such as the potential of forests and carbon credits, climate financing, Nigeria’s carbon market activation, mobilizing private capital for climate-positive investments in Africa, building resilient and livable African Cities and more. Sessions were designed to encourage interactive participation and exchange of ideas among participants from diverse backgrounds and sectors.

In addition to formal sessions, CAAF24 included networking opportunities and showcased the selection of outstanding innovations from over 800 registerations through the Deal Room, a platform that connected high-impact climate innovators in Africa with potential investors seeking to accelerate sustainable solutions.

Other highlights at CAAF24 were the audacious launch of the Billion Trees for Africa Initiative as part of CAA’s community programs and the unveiling of the Pan-African Green Economy Program (PAGE), a partnership with IDEA AFRICA and the Founder Institute that seeks to grow a new generation of 5,000 green innovators across Africa by 2035.

The selection of Omoniyi Praise (1st position), Treasure Nwosu (2nd position) and Alabi Abimbola (3rd position) as winners for the Climate Champion Quest organised by STEAM Funfest also stood out at CAAF24.

As Africa faces increasingly severe climate impacts, CAAF24 is a platform that is committed to unifying the participation of diverse stakeholders in advancing and achieving climate action in Africa. By reinforcing the urgency of climate change through meaningful dialogue and collaboration, CAAF24 inspires concrete steps towards a more sustainable and equitable future for all.


Kindly share this post
Continue Reading

Trending