Telecom
“We are all about Empowering our Customers and Community” – Ugonwa Nwoye
To celebrate the 2022 annual Customer Service Week, leading ICT organization, MTN Nigeria, hosted customers at an online forum themed Empowering Customers and Community which was held on October 7, 2022. The session had over 200 people in attendance including MTN customers.
Ugonwa Nwoye, Chief Customer Relations Officer, MTN Nigeria, alongside Odunayo Sanya, Executive Secretary, MTN Foundation, were the keynote speakers. The discussion centered on how MTN is empowering its customers and the communities across Nigeria while also addressing a few concerns raised by the customers.
Commencing the discussion, Odunayo Sanya appreciated MTN customers, thanking them for their partnership for over two decades., “MTN has flourished for twenty years and counting but this would not have been possible without the partnership of MTN customers and community, we say a big thank you,” she said.
Odunayo also stated that the world today is in crucial need of empathy, particularly towards individuals with special needs. She communicated MTN’s role in facilitating this form of empowerment, “MTN does not stop at providing quality service, we partner with organizations to ensure inclusivity of persons with health conditions in the society. Through the MTN Foundation, we empower and provide opportunities for growth, and also ensure the inclusivity of persons with disabilities, and a good example is the MTN scholarship for blind students.”
Odunayo encouraged everyone to see themselves as influencers in their respective communities, stating that everyone can effect change in their communities and personal lives. “Empowerment begins with the little things and evolves into the big things but one must begin from one point. We are all change agents capable of impacting and empowering others, so let us try to do the little we can wherever we find ourselves.”
Chief Customer Relations Officer, Ugonwa Nwoye explained that MTN Nigeria is dedicated to empowering its customers and their communities, by ensuring their service needs are met through a guaranteed quality network service.
“MTN is focused on making sure that everywhere we provide service, we work on making sure the services are at an acceptable level. We understand that there are some gaps, however, we put in plans to make sure that our services are at better levels even in rural communities. We have programs to go into rural areas and provide excellent coverage there” she stated.
Ugonwa also explained that MTN is interested in the well-being of its customers and continues to provide new ways customers can get the best out of their data bundles. Speaking to how customers can manage their data, Ugonwa said “We put out a lot of educational materials across all our channels, to help people understand how they can properly optimize the use of their data. For instance, on the MTN App there is a section that shows how much data your phone consumes per application on your phone every day.” Sharing his experience, a customer commended MTN’s stress-free channel for resolving customers’ issues.
Customer Service Week is an international celebration of the importance of customer service and the people who serve and support customers daily. It is a week-long event to raise awareness for customer service and the vital role it plays in successful business practices and the growth of the economy.
MTN joined the world to celebrate this year’s Customer Service Week with various activities including a photo challenge, online competitions, trivia quizzes, and giveaways. The giveaways run through to the end of October, and customers can participate by following MTN’s social media accounts where all activities and information are communicated.
Nigeria Data Protection Commission (NDPC) has issued a stern warning to content creators filming and sharing videos of unsuspecting citizens on social media, describing such practices as direct violations of citizens’ rights to informational self-determination.
NDPC
The Commission drew attention to individuals capturing pictures and footage of the general public without consent, breaching Section 37 of the 1999 Constitution of the Federal Republic of Nigeria (as amended) and the Nigeria Data Protection Act, 2023 (NDP Act).
NDPC specifically flagged a content creator in Lagos State who films unsuspecting passersby at roadsides for a “reality show”. The Commission stressed that processing personal images in this manner demands explicit consent or a justifiable lawful basis under the NDP Act.
Preliminary investigations revealed no public or legitimate interest served by this “wilful invasion of privacy”. Data subjects, the Commission noted, have no reasonable expectation that their images would be captured and broadcast globally by an unknown individual.
National Commissioner/CEO Dr Vincent Olatunji has instructed social media platform owners—including TikTok, X (formerly Twitter), and Meta—to intensify enforcement of community guidelines to prevent harm from unlawful and unfair personal data processing.
Platforms failing to act promptly face sanctions under the NDP Act. Individual creators remain personally liable for violations, potentially facing criminal prosecution for infringing citizens’ and data subjects’ privacy rights.
The advisory was signed by Babatunde Bamigboye, Esq. CDPRP, Head of Legal, Enforcement and Regulations.
NDPC emphasised that abuse of rights under the guise of entertainment will not be tolerated, urging compliance to safeguard Nigerians’ data privacy in the digital age.
In celebration of International Women’s Day (IWD) 2026, Techeconomy, a leading business news platform in Nigeria, has unveiled its “100 Women Shaping the Future: Techeconomy Power List 2026,” recognizing exceptional women driving innovation, leadership, and impact across technology and the broader digital economy.
Techeconomy
The annual recognition spotlights women who are transforming industries through entrepreneurship, policy leadership, digital innovation, financial inclusion, media, education, and emerging technologies.
The initiative is part of Techeconomy’s commitment to promoting gender inclusion and highlighting female leadership shaping Africa’s technology ecosystem.
The Techeconomy IWD Power List features a diverse group of women, from corporate executives and startup founders to policymakers, ecosystem builders, and social innovators, whose work continues to influence the future of technology, business, and digital transformation in Nigeria and across Africa.
Speaking on the initiative, Joan Aimuengheuwa, the Managing Editor at Techeconomy, noted that the recognition goes beyond celebrating titles, focusing instead on impact, resilience, and the ability to shape the future through innovation and leadership.
According to her, “the women on the list represent different sectors including fintech, banking, healthcare, agriculture, education, communications, and the creative economy, demonstrating the growing role of women in advancing technology-driven development.
The unveiling aligns with the global celebration of International Women’s Day, which highlights the achievements of women and calls for accelerated progress toward gender equality. Across the world, the technology sector continues to push for greater female representation and leadership as part of efforts to build more inclusive digital economies.
Also speaking, Oluwatosin Aloba, the Brand Manager at Techeconomy, said: “Techeconomy IWD 2026 Power List is specially designed to inspire the next generation of female innovators and leaders by showcasing role models who are breaking barriers and redefining possibilities in the technology landscape.
“Techeconomy encouraged industry stakeholders, institutions, and the broader public to celebrate the achievements of these women while continuing to support policies, programs, and investments that expand opportunities for women in technology”, she added.
The full list of the “100 Women Shaping the Future: Techeconomy Power List 2026” is available on the Techeconomy website or visit: https://techeconomy.ng/techeconomy-iwd-2026-power-list-celebrates-100-women-shaping-the-future-of-tech/.
National Information Technology Development Agency (NITDA), via its Office for Nigerian Digital Innovation (ONDI), has partnered with the Japan International Cooperation Agency (JICA) to launch applications for the fifth cohort of the iHatch Startup Incubation Programme, targeting 37 innovation hubs—one per state and the Federal Capital Territory (FCT).
NITDA
The initiative selects hubs as state-level managers to run incubation programmes, addressing uneven support outside Lagos and Abuja. “Nigeria’s startup ecosystem has grown rapidly, but access remains uneven,” said ONDI National Coordinator Victoria Fabunmi. “iHatch builds stronger hubs, standardises quality, and boosts investment readiness across all regions.”
Amid Africa’s $3.42 billion startup funding in 2025, Nigeria’s innovation clusters in major cities, sidelining rural founders. Selected hubs will incubate five startups each for at least one year, providing structured guidance for growth and funding. Hubs gain operational support, resources, and performance rewards—prioritizing ecosystem leadership over cash grants.
Eligibility and Timeline
Eligible hubs must:
Operate for at least one year with local engagement.
Possess infrastructure for incubation activities.
Applications close March 16 at ondi.nitda.gov.ng/#/ihatch.
Fabunmi emphasized: “By equipping hubs with tools, curriculum, and oversight, iHatch ensures consistent outcomes for founders everywhere,” tackling geographic gaps to scale local innovation.
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