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We Leverage on ICT for Effective Delivery – Chikezie

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Ralph Chikezie, a renowned business administrator and logistician, is the managing director and chief executive officer of Union Express Limited, a Subsidiary of Union Registrars Limited, and a member of Union Bank Group Plc, one of the biggest financial organizations in Africa. He was the former vice president and chief executive officer of Central Logistics and Support Services Limited, with about 16 years experience in the courier industry. Chikezie, a member of Institute of Directors of Nigeria and an alumnus of Philips Business School, Stellamboch University, South Africa, has attended several training in logistics and supply chain management both in the United Kingdom and in Nigeria. In this interview with nkechi david-iwuchukwu, he talked about new innovations in Union Express and other industry issues.

Union Express and other players in the industry
Union Express is a unique player in the industry, based on the fact that we are Union Bank Group and we have a unique product to sell. The courier company is an assembly of professionals from different courier companies. It commenced operations on October 29, 2007, and is duly licensed by the Nigerian Postal Service to operate Courier Services locally and internationally. It is now that Union Express started because we have done several research and discovered what consumers want. We have introduced tracking system, and other special products like; industrial purchase services and bike hire services. In fact what we are planning to leverage on is Information and Communication Technology (ICT) to ensure we better our environment, that is why I said we have a unique product to sell.
Banks Interest in Courier
Banks interest in courier is a venture, it is like the banks interest in every other business. Courier operators in Nigeria are now striving to meet the standard of global courier operators. It is like every other business the banks feel they can venture into. It is a welcome development, about two or three have entered and I hope others will follow suit. We the old players appreciate the interest which the banks are showing because it will make the business lucrative, responsible and more corporate.
Unique Selling Point
Our unique selling point is the ICT we have embarked on. For example, right now mails are delivered on time and Proof of Delivery (POD) is issued immediately to the customer. In industrial support services, we help industries to move their raw materials. Also we leverage on the 386 branches of Union Bank to provide services to remote places. Presently, we are making arrangements with the embassies to assist them to issue visa to Nigerians in remote places. We are still researching and we believe that more innovations will be brought into the courier industry through Union Express. Also the courier company is well represented in over 13 state capitals of the federation from where we deliver to over 1,000 cities and towns in the country. 
We ensure that shipments are handled with operational excellence from the point of pick-up to the point of delivery. We also provide customers with tracking facilities to enable customers ascertain the position of their shipment at all times. However, the courier company specializes in the delivery of Capital Market Documents and General Courier Services, for example;  Annual General Meeting Reports, Extra-Ordinary General Meeting Notices, Public Offer Parcels, Share Certificates, Dividend Warrants and Rights Circulars. We also offer special benefits to customers like; Free Pick-ups Service, Monthly Credit, Special Discount on Volume, Proof of Delivery, Insurance of shipment in transit,  and Speedy Customs Clearance.
Professionalism in the Industry
Professionalism is the key in any industry and we believe it will be a very good tool to give the industry a corporate look. We are pleading with the government to bring the courier reform plan agenda on board. Right now there is no training school on logistics for operators in the courier industry but we have NCC organizing for operators in the ICT industry and Institute of Transport in Zaria, organizing for operators in the transport industry. Association of Nigeria Courier Operators( Anco) is planning to set up a training school, to train and also have a recruitment centre for various departments, from courier to clericals, customer service, marketers, and things like that. As a member of the association, I am hopeful that in the next one year, things will materialize and in our movement with government, the ministry of education and others, we will be able to become certified as soon as possible. Presently individually we are trying to train and re-train our staff in new developments in the courier industry. Also the Courier Regulatory Department (CRD) has a quarterly compulsory training for operators in the industry and it is a pre-requisite for renewing our license. However, some of us that can afford it travel abroad for advance training like that of last year was held in Germany and the one for this year will be held in Denmark. Very soon it will come to play once we have the Nigeria  Institute of Transport Technology (NITT) offering training in logistics for operators in the courier industry.
Financing the Industry
In Nigeria to finance any industry is difficult because of the credit position of banks. One of the challenges is finance because courier is capital intensive, however once an industry gets a corporate look finance will be easy. For now finance is a big challenge because of the cost of buying trucks, bikes and human capital. We have to keep to a standard by delivering mails on time and this involves a lot of money but we will soon overcome it once a corporate outlook is given to the industry.
Postal Service Commission
The postal service commission is a welcome development. We have gotten the first reading and  the first public hearing, for everybody in the industry including Nipost, they say it is a welcome development. We are pleading with the government to fast track their effort to bring the commission in place. To me courier and postal is everybody’s business, so we are all stakeholders. But for players, those who have taken it as their work should be considered to be among board members in the commission. The problem we have in delivering mails is the problem of numbering in some streets but when we have a commission there will be a department where complaints will be lodged. The Commission should look at having a data bank where information can be provided, so that whoever is delivering a letter can do it with ease.
Challenges Faced
The major challenge is finance, another is postal code and street addresses and training. Also a regulatory body that is independent is very important, all these are key factors that will make the courier industry a developed environment. Another challenge is that software developers are not looking into the industry but I believe that when the market is open, a lot of them will be interested in the industry because it is a big market. At a time we were looking at purchasing a software from Athens  in Greece but thank God we found one in Nigeria. If all these things are in place, the environment will become a better playing field for players in the industry.
 


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Lagos Launches Centralised Mental Health Providers Directory

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Lagos State Government has unveiled the Lagos Community of Mental Health Providers (LCP) Directory, a pioneering digital registry that centralises verified information on all mental health practitioners and organisations across the state.

Lagos Launches Centralised Mental Health Providers Directory

The launch, which took place at the Ministry of Health, Alausa-Ikeja, marks a significant advancement in the state’s efforts to enhance access to mental health services, reduce stigma, and foster collaboration among providers in Nigeria’s most populous city.

Dr Tolu Ajomale, head, Special Projects and Mental Health, Lagos State Ministry of Health,  said the directory marks a “historic and system-shaping milestone” in Lagos State’s commitment to improving access, reducing stigma, and strengthening coordination within its fast-expanding mental-health ecosystem.

He emphasised that, despite Lagos being home to Nigeria’s largest concentration of mental-health practitioners, the absence of a unified, verified information hub has long hindered access and timely help-seeking.

Dr Ajomale explained that the new directory directly addresses these gaps by providing a single, trusted, real-time platform where residents, families, health workers, development partners, and policymakers can identify credible mental-health providers, their locations, areas of expertise, and accessibility.

“This platform replaces confusion with clarity, isolation with collaboration, and misinformation with accountability,” he noted.

The directory, he added, aligns with the Lagos State Mental Health Law (2018), the THEMES+ Agenda, and the Ministry’s broader public health and primary healthcare strengthening strategies.

He described it as a major step toward consolidating the State’s leadership in mental-health reform and ensuring that every Lagosian can find help safely, reliably, and promptly.

According to Dr. Ajomale, the LCP Directory captures both clinical and non-clinical actors, including psychiatrists, psychologists, psychiatric nurses, social workers, therapists, NGOs, digital health innovators, research institutions, community groups, support networks, and diaspora providers offering virtual services.

This inclusive scope, he said, reflects the State’s commitment to recognising all contributors to mental wellbeing.

He listed improved access to credible resources, enhanced visibility for providers, strengthened referral systems, and support for research, planning, and policy implementation among the platform’s core benefits.

According to him, the directory also establishes a more coordinated environment for partnership, innovation, and mental-health system development.

Dr Ajomale announced that registration is officially open via www.lagosmind.org/providers and www.bit.ly/ileraokan, urging all practitioners and organisations to join the verified network.

He stressed that registration is completely free and subject to a multi-step verification process to ensure safety, accuracy, and compliance with the Nigeria Data Protection Act.

He further revealed that providers and organisations stand to gain significantly from increased visibility, stronger referral pathways, access to collaboration opportunities, and recognition as part of Lagos State’s official mental-health ecosystem. Periodic updates, training opportunities, and research engagements will also be extended to registered members.

Highlighting the public-health rationale, Dr. Ajomale noted that Lagos, because of its dense population and urban pressures, carries a disproportionate share of Nigeria’s mental-health burden.

Yet, residents often rely on unverified sources, guesswork, or social media for help, putting them at risk of unsafe or inappropriate service referral.

He emphasised that the new directory will help Lagosians navigate crises, locate services based on LGA, cost, specialty, language, or accessibility, and reduce misinformation. “For the first time, Lagosians will have a central, reliable gateway to mental-health care,” he said.

The directory will also support government planning by enabling real-time mapping of workforce distribution, service availability, and emerging gaps in the system.

Dr. Ajomale said the data-driven approach will further strengthen emergency preparedness and mental-health integration into primary healthcare.


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Paystack Suspends CTO Ezra Olubi Over Alleged Misconduct, Launches Investigation

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Nigerian payments company, Paystack, has suspended its Co-founder and Chief Technology Officer, Ezra Olubi, following allegations of sexual misconduct involving a subordinate.

The company, in a statement issued on Wednesday night, said the suspension was effective immediately and that a formal investigation had commenced.

“Paystack is aware of the allegations involving our co-founder, Ezra Olubi. We take matters of this nature extremely seriously. Effective immediately, Ezra has been suspended from all duties and responsibilities pending the outcome of a formal investigation,” the statement read.

The development followed widespread circulation of the allegation on social media on Nov. 12, alongside resurfaced tweets from Olubi’s account dating back to 2009–2013.

The tweets, which contained sexually explicit remarks about colleagues, minors, and anime characters, triggered public outrage and calls for accountability.

Olubi has not issued a public response and deactivated his X (formerly Twitter) account shortly after the controversy escalated.

Paystack said it would refrain from further comment until the investigation is concluded, citing respect for those involved and the need to preserve the integrity of the review process.

The incident comes amid growing scrutiny of misconduct in Africa’s tech sector. In October, a Kenyan court fined Oscar Limoke, CEO of Pawa IT Solutions, for sexual harassment and assault in a case that led to a staff resignation.

Founded in 2015, Paystack is one of Africa’s most prominent startups, known for its landmark $200 million acquisition by Stripe in 2020. The company’s reputation and global ties have drawn significant attention to the ongoing investigation.

Paystack reaffirmed its commitment to maintaining a safe and respectful workplace, stating that the review would follow a transparent process aligned with its internal policies and values.

Stripe, Paystack’s parent company, has yet to respond to requests for comment.


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SiBAN Partners Vontech to Strengthen Nigeria’s Blockchain Ecosystem with $100,000 AWS Cloud Support for Startups

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The Stakeholders in Blockchain Technology Association of Nigeria (SiBAN) is proud to announce a strategic partnership with Vontech, an AWS Advanced Consulting Partner, to advance blockchain innovation and capacity building across Nigeria’s digital economy.

Through this collaboration, blockchain startups and developers in Nigeria will gain access to $100,000 in AWS Cloud credits, empowering them to build, scale, and optimize solutions that leverage cloud infrastructure and artificial intelligence.

This partnership represents a significant milestone in SiBAN’s mission to create an enabling environment for blockchain adoption, regulatory engagement, and sustainable innovation within the country. By connecting local builders with global technology resources, SiBAN continues to champion a future where Nigerian blockchain projects can compete and collaborate on a global scale.

“At SiBAN, our vision is to make Nigeria one of the safest and most vibrant blockchain ecosystems in the world. This partnership with AWS and Vontech reflects our commitment to equipping our members and startups with the technical foundation needed to innovate confidently and grow sustainably,” Obinna Iwuno

SiBAN invites blockchain founders, startups, and ecosystem enablers to join its growing network of innovators, regulators, and investors working together to strengthen Nigeria’s digital asset and Web3 landscape.

By becoming a SiBAN member, you gain access to training programs, international partnerships, policy advocacy, and exclusive opportunities like this AWS initiative designed to drive real impact across the blockchain sector.

 


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