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Clickatell Launches Chat Commerce Workflow Builder

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Clickatell , the leader in mobile communications and Chat Commerce, has launched Chat Flow, a new product that enables organizations to easily create, edit, test, and manage Chat Commerce communications across multiple channels.

With Chat Flow, companies deploy turnkey user experiences with little or no-code requirements using popular chat apps. Chat Flow slashes the time to market and brings tangible returns almost immediately.

“Clickatell’s Chat Flow product has been a great tool to help us scale our mission to make education more accessible,” said Jaryd Raizon, Country Manager at The Knowledge Trust.

“It has enabled us to build bots that allow our members to get interviewed autonomously on their own time and from the comfort and safety of their home. This is just the start, and we’re excited to deploy more solutions through Chat Flow.”

Chat Flow’s app-like functionality on trusted chat channels, which provides consumers with in-depth product information, issue resolution, and the ability to interact and make purchases within a chat conversation, is timely and highly valued, according to recent research. Clickatell’s own recent research shows 54% of consumers have used a chat app to talk to a business, with younger generations doing so at even higher rates.

Forrester’s Moments Map, 2020, reports 23% of U.S.-based adults online already use chat to communicate with businesses at least monthly. While Chat Flow delivers all the efficiencies that come with communications in chat and automation, it also facilitates the seamless handover to human service agents, if customers want this.

“Businesses can reduce customers’ frustrations that come with waiting in a queue or being placed on hold by engaging with them in their preferred chat apps,” said Clickatell Chief Product and Technology Officer Jeppe Dorff. “Chat Flow makes it easy for brands to deploy Chat Commerce and support their customers’ interactions as they search for and learn more about products and services, resolve queries and disputes, place orders, make purchases, and track or return their orders in chat.

It’s easy for businesses to understand the many benefits of chat, but they are wary of complex and costly technical requirements. For the first time, Chat Flow makes it possible for organizations to visually design, build, and test conversational experiences using simple drag-and-drop functionality, all orchestrated against existing systems and investments.

Chat Flow is a low-risk, high-reward solution that gives organizations access to all the benefits of Chat Commerce in an environment that has been designed to allow them to remain agile and responsive to external changes – something that this last year has shown to be vital,” he said.

Chat Flow is a web-based workflow building and management tool that allows businesses to quickly and easily make their brand visible on the chat channels their customers are using. Chat Flow enables businesses to easily modify the customer experience as required. It significantly reduces the time to get new, innovative Chat Commerce experiences to market.


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Aliko Dangote Signs out @ Dangote Sugar Refinery as Chairman

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Aliko Dangote
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In a major leadership transition, Dangote Sugar Refinery Plc (DSR) has announced the retirement of  Aliko Dangote, its founder and chairman, from the Board, effective June 16, 2025.

Aliko Dangote Signs out @ Dangote Sugar Refinery as Chairman

Aliko Dangote

The announcement was made in a regulatory filing with the Nigerian Exchange Ltd on June 11, highlighting the company’s commitment to sound corporate governance and structured succession planning.

In a statement signed by Mrs. Temitope Hassan (FCIS), company secretary and legal adviser, the Board praised Dangote’s extraordinary leadership and lasting contributions to the company.

“Alhaji Aliko Dangote is one of the founding Directors of the Company and has served with exceptional leadership, integrity, and vision since 2005,” the statement read.

“Under his stewardship, Dangote Sugar Refinery transformed significantly, navigated industry changes, consistently delivered value to shareholders, and upheld strong governance principles.”

Widely regarded as Africa’s most influential industrialist, Dangote led DSR’s evolution into a dominant player in Nigeria’s sugar value chain.

His strategic initiatives, particularly the Backward Integration Projects (BIPs) across Adamawa, Taraba, and Nasarawa States, advanced the company’s self-sufficiency goals and aligned with the federal government’s national sugar master plan.

While stepping down from DSR, Dangote will continue as President of Dangote Industries Limited.

His legacy at DSR is marked by industrial innovation, strategic foresight, and sustained operational excellence.

To ensure a seamless transition, the Board has appointed Mr. Arnold Ekpe, a seasoned independent non-executive director, as the new chairman, effective June 16.

Ekpe is renowned for his tenure as Group CEO of Ecobank Transnational Incorporated, where he championed pan-African financial inclusion and institutional growth.

His extensive experience in banking and corporate governance is expected to strengthen DSR’s next phase of development.

The leadership change signals continuity of vision, with DSR reaffirming its focus on operational efficiency and long-term value creation in a dynamic market.

For shareholders and industry observers, Dangote’s exit from the Board marks the end of a transformational era—one defined by bold ambition and strategic execution—while opening a new chapter under Ekpe’s leadership.

 

 

 

 


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Report Reveals New Malware Posing as an AI Assistant Steals User Data

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Kaspersky Global Research & Analysis Team researchers have discovered a new malicious campaign which is distributing a Trojan through a fake DeepSeek-R1 Large Language Model (LLM) app for PCs.

The previously unknown malware is delivered via a phishing site pretending to be the official DeepSeek homepage that is promoted via Google Ads.

The goal of the attacks is to install BrowserVenom, a malware that configures web browsers on the victim’s device to channel web traffic through the attackers servers, thus allowing to collect user data – credentials and other sensitive information. Multiple infections have been detected in Brazil, Cuba, Mexico, India, Nepal, South Africa and Egypt.

DeepSeek-R1 is one of the most popular LLMs right now, and Kaspersky has previously reported attacks with malware mimicking it to attract victims. DeepSeek can also be run offline on PCs using tools like Ollama or LM Studio, and attackers used this in their campaign.

Users were directed to a phishing site mimicking the address of the original DeepSeek platform via Google Ads, with the link showing up in the ad when a user searched for “deepseek r1”.

Once the user reached the fake DeepSeek site, a check was performed to identify the victim’s operating system. If it was Windows, the user was presented with a button to download the tools for working with the LLM offline. Other operating systems were not targeted at the time of research.

After clicking on the button and passing the CAPTCHA test, a malicious installer file was downloaded and the user was presented with options to download and install Ollama or LM Studio.

If either option was chosen, along with legitimate Ollama or LM Studio installers, malware got installed in the system bypassing Windows Defender’s protection with a special algorithm.

This procedure also required administrator privileges for the user profile on Windows; if the user profile on Windows did not have these privileges, the infection would not take place.

After the malware was installed, it configured all web browsers in the system to forcefully use a proxy controlled by the attackers, enabling them to spy on sensitive browsing data and monitor the victim’s browsing activity.

Because of its enforcing nature and malicious intent, Kaspersky researchers have dubbed this malware BrowserVenom.

“While running large language models offline offers privacy benefits and reduces reliance on cloud services, it can also come with substantial risks if proper precautions aren’t taken.

Cybercriminals are increasingly exploiting the popularity of open-source AI tools by distributing malicious packages and fake installers that can covertly install keyloggers, cryptominers, or infostealers.

These fake tools compromise a user’s sensitive data and pose a threat, particularly when users have downloaded them from unverified sources,” comments Lisandro Ubiedo, Security Researcher with Kaspersky’s Global Research & Analysis Team.


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Court Declares Bank’s Withholding of Retirement Benefits Unlawful

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National Industrial Court in Lagos has ruled that a deposit money bank must pay over N162 million in outstanding retirement benefits to a group of its former employees.

The judgment, delivered by Justice R.H. Gwandu, criticized the bank’s attempt to withhold entitlements from staff employed through third-party arrangements.

The claimants, represented by Chief Mike Ozekhome, SAN, argued that the bank violated labor laws by refusing to honor their retirement benefits. They sought declarations that the bank’s actions were unlawful and requested immediate payment of their dues.

Justice Gwandu ruled in favor of the employees, stating that the use of third-party employment to evade obligations was unacceptable.

The court acknowledged their long service and dismissed the bank’s argument that they did not meet the required 15 years of uninterrupted service.

Notably, the court upheld the rights of the 10th claimant, who continued working with the bank after its merger with Manny Bank and another commercial institution.

This landmark ruling reinforces workers’ rights and establishes that organizations cannot use outsourcing arrangements to deny employees their legitimate benefits.


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