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How OTAs Are Changing The Travel Experience of Nigerians

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By Adeniyi Ogunfowoke,

Once upon a time, around two decades ago, you had to seek the services of a local travel agent to research and book a trip on your behalf regardless of whether it is domestic or international.

With the debut of the internet, booking travel became seamless as online travel agencies started to leverage the internet to make travel seamless for millions of Nigerians. So, nowadays, travellers have many options available to them to help choose destinations, compare prices and make reservations independently and easily.

The undeniable fact is that online travel agencies have changed and disrupted the way we travel. Jumia’s travel and flight marketplace, Jumia Travel is one of the few OTAs that are playing a huge role in making travel smooth for Nigerians.

By booking hotels for Nigerians at any time of the day, Jumia Travel eliminates the stress of scouting for hotels. Today, Jumia Travel has expanded to flight, packages, airport pickups and even cruises. The aim is to become an all-in-one travel agency. So, how is an OTA like Jumia Travel changing the travel experience of Nigerians?

Democratise travel

For some Nigerians, the reason why they do not travel is that they think travel is expensive, which is not always the case. However, with an OTA like Jumia Travel, every Nigerian has a better chance of travelling. This is because unlike other OTAs, Jumia Travel has one of the best available rates you can ever find on the internet. Hence, whether you have a huge amount in your account or not, you can still travel comfortably.

Take the stress off travel bookings

Travel planning can be overwhelming, especially if it is group travel. You have to put together a bucket list of destinations to visit and even book hotels you do not know anything about. If you get this wrong, it can make or mar the travel experience. This is where online travel agencies come into play. All over Nigeria, they have hotels on their platform; you simply reach out to your preferred OTA, for example, Jumia Travel and their travel advisors will recommend fantastic hotels you and your group can stay anywhere in Nigeria. This is, of course, at the best price.

Enhanced customer service

Customer service and satisfaction have also transformed the travel experience of Nigerians. The travel advisors of Jumia Travel help customers make informed decisions. Also, the vast majority of brands have a social media presence that is being used to make customers aware of the best packages and deals. And when necessary, to provide relevant information to help unsatisfied or confused customers.

Travel research transformed

One of the most profound effects that OTAs has had on travel in Nigeria is the democratization of online reviews. Today’s travellers go online to research their future travel destinations and accommodations. When booking travel, a good number of Nigerians plan travel activities based on the content posted by their peers online. Hence, travel agencies do everything in their power to ensure they get positive reviews by offering sterling services.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

General News

Appeal Court Nullifies Registration of ‘KPMG Professional Services’

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The court of appeal in Lagos has asked the Corporate Affairs Commission (CAC) to revoke the certificate of registration of “KPMG Professional Services”.

Appeal Court Nullifies Registration of ‘KPMG Professional Services'

In a unanimous decision delivered on Thursday, the appellant court granted the reliefs sought by KPMG Nigeria against CAC and KPMG Professional Services.

The judgment was read by Abdullahi Mahmud Bayero, the judge.

The two other judges are Abimbola Obaseki-Adejumo and A.M. Talba.

In 2002, KPMG Professional Services was registered as a company with CAC despite the existence of KPMG Nigeria, comprising its audit, tax, and consulting arms.

The KPMG Nigeria has long been registered in Nigeria before 2002.

KPMG Audit was registered in 1969, KPMG Tax Consultants in 1990, and KPMG Consulting in 1969.

Displeased with the registration of KPMG Professional Services, KPMG Nigeria approached the federal high court.

The consulting firm had argued that the name “KPMG Professional Services” was deceptively similar to its long-established identity.

In 2005, the lower court dismissed KPMG Nigeria’s case, citing an alleged merger between KPMG Nigeria and Akintola Williams Deloitte as reason the company could no longer assert rights to the name.

The lower upheld the second respondent’s (KPMG Professional Services) counterclaim and ordered that KPMG Nigeria’s name be struck off the CAC register.

The lower court had premised its decision on newspaper articles stating that KPMG Nigeria reportedly merged with Akintola Williams Deloitte.

Delivering the judgment, Bayero ruled that the lower court erred by relying on newspaper articles to ascertain that KPMG Nigeria allegedly merged with another company.

The judge said the documents showing the alleged merger were not presented before the lower court, and the form of the alleged merger could not have been known.

“In any event, the only branch of KPMG, if any, that entered into a merger with Akintola Williams as stated in the newspaper articles 18, is KPMG Audit,” the judge ruled.

“The other spheres were totally unaffected. It would therefore be wrong to state that the merger (which has not been shown to this Court) of KPMG Audit with Akintola Williams means all the other areas of business, including KPMG Consulting and KPMG Tax Consultants, also ceased to exist.

“Even if the Appellants (KPMG Nigeria) had ceased to do business as the Court seemed to have held, the 2nd Respondents (KPMG Professional Services) should not have been carrying on business until the Appellant’s certificate of registration is withdrawn or set aside.

“They cannot use the name until the Appellant’s certification of registration is withdrawn or set aside. They cannot use the name until the name is removed from the 1st Respondent’s (CAC) Register of Names.

“The 1st Respondents can only assign the name to the 2nd Respondents after first taking it away from the Appellants.”

The court ruled that CAC erred by registering KPMG Professional Services despite the existence of a business name, which is already registered.

The judge reversed the earlier ruling of the lower court and reaffirmed the primacy of statutory protection for existing business names under Nigerian corporate law.

 

 

 


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Air Peace Launches Abuja–London Heathrow, Gatwick flights October 26

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Air Peace has announced the launch of direct flights from Abuja to London Heathrow and Gatwick airports, with operations scheduled to begin on October 26, 2025.

The airline said in a statement on Sunday that round-trip fares for the Abuja–London service will start from N1m, making it the first Nigerian carrier to offer direct connections from the capital to both of London’s major international airports. This was contained in a press release issued on Sunday by the airline’s spokesperson, Efe Osifo-Whiskey.

“Direct international flight services from Abuja to both London Heathrow and London Gatwick Airports, effective October 26, 2025.

“Air Peace becomes the first Nigerian carrier to offer direct services from Abuja to both of London’s major international airports, further solidifying its role as a leader in regional and intercontinental aviation.

“Travellers originating from any of Air Peace’s domestic destinations across Nigeria can now book through fares via Abuja to either Heathrow or Gatwick using a single ticket, eliminating the need for multiple bookings or baggage re-checks,” the statement read.

Similarly, the new route opens convenient access for inbound passengers from the UK to cities across Nigeria.

“Travellers from London can access multiple destinations across Nigeria using a single Air Peace ticket through Abuja every morning. These destinations are Lagos, Port Harcourt, Enugu, Benin, Warri, Owerri, Kano, Yola, Gombe and Asaba, for now. Other destinations will be added later,” Osifo-Whiskey stated.

Air Peace is also offering what it describes as unprecedented value in pricing and service.

Osifo-Whiskey said, “It provides a distinct competitive advantage, enabling passengers to travel between Nigeria and the United Kingdom with greater ease, efficiency, and value, due to the possibility of choosing multiple cities entry and exit points.

“Has the cheapest fares ever, starting from only 1 Million Naira round trip. Huge baggage allowance.”

The Abuja–London launch comes months after the airline began Lagos–London Heathrow flights, which started earlier in 2024.


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Prateek Suri CEO Maser Meets Zambia’s Education Minister to Propel Student Housing and Education Projects

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Prateek Suri, CEO of MASER and recognized as the richest Indian entrepreneur in Africa, was welcomed this week by Zambia’s Education Minister, Hon. Douglas Munsaka Syakalima, for a high-level meeting in Lusaka that focused on student housing and broader education infrastructure initiatives.

The meeting, held at the Ministry of Education’s offices, opened with warm greetings and a presentation by Mr Suri detailing Maser’s plans to support Zambia’s rapidly scaling education sector. Suri, who led Maser to become Africa’s seventh unicorn, emphasized the company’s commitment to infrastructure that benefits students, educators, and communities across the continent.

Minister Syakalima underscored the urgency of addressing Zambia’s student accommodation gap, citing the country’s expanding net enrollment and the need for safe, affordable housing for tertiary students. Under his leadership, the Government has embarked on a bold infrastructure agenda: over 82 secondary schools already completed, 46 set to be finished in 2025, and 120 new institutions under construction, alongside 169 ECE hubs and 145 satellite centers to reach underserved areas.

During the meeting, Suri shared Maser’s vision for modern student housing built through public–private partnership models. He outlined a multi‑phase plan utilizing sustainable building design, digital infrastructure, and vocational training facilities integrated into these campuses. “Zambia’s youth deserve world-class learning environments,” Suri remarked. “Maser is prepared to leverage its experience to co-create impactful educational infrastructure.”

Minister Syakalima responded positively, stating, “We welcome the opportunity to collaborate with Maser. The CEO’s entrepreneurial success and the company’s commitment to Africa’s education development are exactly the kind of partnership we need to scale our infrastructure goals.”

Beyond housing, the dialogue extended to opportunities in blended learning, vocational skills, rural outreach, and digital inclusion. With Zambia implementing its forward‑looking 2023 Education Curriculum this year—including early childhood, primary, and Form 1 levels—the minister highlighted the need for supporting infrastructure at all levels to enable effective rollout.

Under Minister Syakalima’s tenure, the education sector has seen notable progress: 4,200 new teachers hired recently, bringing the total teacher workforce to over 40,000 in three years; strengthened focus on foundational learning via teacher training programmes like the “Catch Up Programme”; and ambitious expansion of school infrastructure across Zambia’s provinces.

Maser, co‑founded by Prateek Suri, transformed from an African startup in consumer electeonics and large infrastructure projects into a multi‑sector unicorn operating in real estate, renewable energy, mining and education technology. Its rapid rise and African focus have made Suri a leading figure in bolstering India–Africa economic relations.

As the richest Indian in Africa, Prateek Suri’s influence spans beyond business success—it represents growing bilateral investment aimed at credible, sustainable societal impact. His partnership with Zambia’s Ministry of Education signals a new era of cross-border collaboration in education infrastructure.

With both parties committing to inclusive planning and scalable implementation, the Maser‑Zambia dialogue could mark the beginning of transformative initiatives: from affordable student housing to cutting‑edge learning facilities, vocational training hubs, and digital classrooms.

In closing remarks on the significance of this dialogue, Suri stated, “Education infrastructure is the foundation for future growth. Our partnership with Minister Syakalima and the Government of Zambia is a testament to collective investment in youth, equity, and sustainable development.” Minister Syakalima echoed this optimism, saying that with strategic public–private investment, Zambia’s education sector is poised for a significant elevation.

This meeting lays the groundwork for collaboration that bridges government strategy and corporate innovation—ultimately aiming to empower Zambia’s students and accelerate national development.


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